Online help contents

Hi,
I think this is probably a very straightforward thing to do but what's the best way to go about editing the online help structure and copy?
I saw that all the files are on the the following location, [imageserver]\plumtree\ptimages\imageserver\plumtree\portal\private\help\. All the content appears to be html and the menu's constructed using xml. If it were just minor changes we were wanting to make, it would be easy just to change the copy or alter the xml but as we're wanting to replace the whole thing with our own version this could get quite messy.
From the comments in the html it was originally built using a Robohelp product. Would I need to install Robohelp or is there a Plumtree method to re-build the help files akin to the Stylesheet Mill?
Thanks
Ani

Ani,
The help files are generated by RoboHelp from our internal RoboHelp-configured documentation files; RoboHelp uses Microsoft Word as its primary interface. At this time we do not ship our proprietary Word files mainly because of the enormous work required to make this installable and usable by customers (it would effectively be a new product). You would need both Microsoft Word and RoboHelp installed to make such changes even if we did ship the templates. Frankly, no software company that I know of ships their help template files.
Editing the HTML files themselves doesn't make sense because of all the custom work RoboHelp does to index and structures the help files.
Your best bet would be to write a new set of help files in HTML, either using standard HTML tools or an HTML Help authoring tool, RoboHelp being an example. You could then link your new help "site" into the portal.
Adding an external link is easy. You can display the help content itself in your portal by creating a new portlet that "gateways" the content directly. You can add an external link you add to your subportal (via the Add Links feature), and it will then show up directly in your navigation as a mandatory link. You can add a link to your new helpsite in the Community Knowledge Directory of a community, and then use the "Create Snapshot Portlet" to create a portlet on a page in your community that includes a link to that site. Finally, you could author a new portlet that included an external link to your new site. Check out the Knowledge Base and our Support Center for more details on any of these features.
Hope that helps,
David

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Timo Hahn wrote:
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Pfondaneche wrote:
Hello
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Welcome to our community, wjens
Hopefully you realize that you aren't forced to use the
WebHelp API to establish links to help.
Take a look at the following links:
Link
one
Link
two
Hopefully something here helps... Rick

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