Online number has never worked

I have just had a reminder that my online number is about to expire, but it has never worked. When I dial it, it connects for a nano-second, and then immediately I get the disconnected beeps.
I wondered if it was my phone supplie preventing the number being used? (They don't weant me to circumnavigate their service?).
I won't be renewing the subscription as i cannot use the phone number

First check your privacy settings are set to ''Allow calls from anyone''.Then change them to "Allow SkypeIn calls from Only people from my Contacts List".Save and wait for 5 minutes.Log out from your Skype account and log back in. Change settings back to "Allow calls from Anyone". Save and wait for 5 minutes.Log out from your Skype account and log back in.
If the above does not work, please contact customer service: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
About Me You can also use a IP Camera as your camera for Skype video Example Instructions

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