Openreach Modem LAN 1 socket

My scheduled engineer visit didn't happen today as apparently there is a fault at my local junction box affecting a large number of customers. Would this also result in the LAN 1 light on the modem to no longer illuminate ? I'm rather sceptical about the excuse given by the BT chap for having to delay my appointment until Tuesday.

Try doing a factory reset by holding the reset button in for 10 seconds while it's turned on
Then the power LED should flash once and it should reboot itself.
If you found this post helpful, please click on the star on the left
If not, I'll try again

Similar Messages

Location of Openreach modem and Home Hub (BT Infin...

In my previous property I asked the BT engineer to locate the modem/HH in an upstairs study and this was no problem, no extra cabling required (master socket was in kitchen) all extension sockets still work fine. I moved home and had BT Infinity 2 installed, phone line enabled same day. The house was built in 2007 so has extensions in all the rooms. Looks like the master socket is in the cupboard under the stairs. Although the previous occupier obviously had the openreach modem and home hub located in the lounge, as the mounting screws etc were still there. But here none of the extensions work, the engineer said this is a side effect of moving the master socket. But why was this possible in my previous house?
The engineer installed with the existing screws etc and left it all in the lounge and still none of the extensions work. I'd like my extensions working and the modem/hub located in my upstairs office, how do I arrange for this?

Hi Youngy
Sorry for the delay.
I can see your email in our inbox and we'll get you a response sent asap.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Can you still get the Openreach modem?

Should be having Infinity installed on Wednesday and the HH5 came today.. I like to use my own routers as the HH5 doesn't really support my needs.
I can use my router with the Openreach modem just fine but iv been told that they are no longer given out anymore? Can I just ask the engineer to give me one?
Solved!
Go to Solution.

Well it would be less than ideal.. I have a pretty extensive network setup with my own equipment and I already tried running my whole network off the HH5 and while transfering some files over LAN it just fell over. It was fine until I connected the 15th device then it got kind of wonky.

Net cut off at 12am. openreach modem is synced, bu...

As stated above. The link light is active on the openreach modem, and my DD-WRT router is still correctly configured to use [email protected] as the PPPoE username and a blank password. Nothing on my end has changed, But I can't get an IP address assigned to me.
I got an address assigned an hour or so ago that repeatedly took me to a BT wholesale
service information page. I then lost that IP and haven't been assigned another one since.
Any advice?
Solved!
Go to Solution.

Aaaaaand we're back.. That was strange. Must've been a 3 hour unplanned outage in my area or something.

Replacing Home Hub, Keeping OpenReach Modem

I would like to swap out the HH3 for my Draytek 2820.
Yesterday I set it up, using it's WAN2 configuration.
When I finished setting it up when I opened any page I got this message, which was at address: http://62.6.38.125/index.html:
You have been connected to this page due to one of the following reasons. You must now shut down your browser and Internet applications before attempting to reconnect.
The BTWholesale access circuit to your Service Provider is currently down.
Your service should be resumed soon.Or
You are testing your local connection to BT using
'bt_test_user@startup_domain'Or
You are testing your connection to your Service Provider using 'bt_test_user@domain' where domain is your Service Provider domain name.Or
Your Service Provider is currently unable to accept your connection request please wait until service is restored or contact your Service Provider for further information.Or
You have attempted to access an invalid Service Provider domain.
So, I assume my Draytek is talking to the OpenReach modem, and I am being apssed through to the BT network, but I am authenticating incorrectly.
Can anyone guide me? On WAN2 I attempted to use PPPoE and entered my @btinternet.com username and password supplied when I started my order, with an MTU setting of 1400.
Many thanks.

Nothing wrong with posting on every thread,.....but
Posts: 3,463
Registered: 14-12-2011
That is a lot of posts in approx 7 months.
But I quess I don`t own this page either.

Home Hub 3/Openreach Modem

Hi guys
I've recently placed my Infinity order and am currently awaiting for my equipment to be delivered on Tuesday.
I'm wondering if everything's correct as I'm reading on here that I need both the Home Hub AND the Openreach modem? Is this right? The reason I ask is because my account's dispatch note just mentions that the Home Hub has been dispatched with no mention of an Openreach Modem?
If somebody could please clarify then that would be great.
Solved!
Go to Solution.

Well my brother use to work for B.T ( 40 years service ) but retired now ,he work on Open Reach for the last year up till December 2011 and he told me the Engineer carrys the Modems on his Vans and as stated they bring the modem with them .Its just the Home Hub they post to you
JamJar62

Please help - Faulty openreach modem but BT India ...

Hi,
After having recently been upgraded to Infinity 2, my connection went intermittent and then off completely last week. I called BT India who said the fault was not at my end and that I should give it 24-48 hours for the problem to be resolved. After a couple of days, still no connection.
I am aware that early openreach modems have a reliability issue as this modem is my second (the original died after a couple of months and was replaced by an engineer who had done four that morning). I got a letter about a swap out last November but never heard anything more after that, so the modem I am using is not a new one. The modem is wall mounted under my desk. So, after 48 hours of no connection, last week I placed a fan under the desk next to the modem to blow cool air at it. Within a minute or two I had a connection again. Switch off the fan, give it a few minutes and the connection is dropped again.
I then rang BT India again (got a woman called Romy) and tried to explain to her that the problem was my modem. She just said it was "very strange" and had no knowledge of the reliability issues of these early modems. She said she would have a replacement sent to me and I got her to confirm that it was an "openreach modem" that she was ordering.
I've just been away in Belgium for 4 days and returned today (Monday) to find a missed delivery card (which looks like it was from earlier this morning) and a letter from BT. The letter says we're sorry that your "BT home hub 3.0 black" is not working and that I'll get my replacement soon! Arrrrrgghhh! I don't even use the hub 3 I've got as I have a DLink DIR-825 router of my own!
Do BT India actually know what an openreach modem for BT infinity is? It appears not from my experience.
So, if somebody on here from BT UK could kindly assist in getting me a new modem either by post or sending an engineer round to do a swap out (and advising me of what to do with the home hub 3 I'm about to receive) then I would be extremely grateful.
Thanks,
Ade.

Update.
BT India have now rung me back, different member of their call team, wanting to know if my system was working.
After explaining again to him, he straight away said "I'll send an engineer out tomorrow, morning or afternoon?"
Wish they had taken that option when I called last week.
I'll ping the hub back in the returns bag when it arrives (with a note attached saying it's not a dud), then hopefully I won't get charged for that.

Bt infinity openreach modem needs power cycling ev...

I have had to power cycle my openreach modem every day for the last two weeks in order to regain connection. I have phoned bt who ran a line test then told me nothing was wrong. Has anybody else had an issue like this or am i going to have to go and buy a vdsl modem myself? Thanks in advance.
Solved!
Go to Solution.

Etclarke wrote:
bt are refusing to replace my modem as i am not using their homehub.
Of course they are refusing, you are not using the equipment they supply and are "out of contract".
I would imagine they want you into a new contract for you to be ale to get a "wonderfull" HH5.
The question here is how far do you want to go?
If you are not using ISP supplied equipment (the modem would've been within start of your contract) then you are on your own regarding equipment unless you can prove the fault happens on entry to your propery.

Openreach modem failed

OK, so I'm starting this topic to track how quickly my issue can be resolved. I have infinity 2 and have had a steady 70/20 since install 2 years ago. On Sunday 31/8/2014, the internet died. All lights on the openreach modem were out and the middle light of the hub3 was out too. Checked the openreach modem power supply with a multimeter and all fine. Held down reset button as per web instructions - nothing. Borrowed a neighbours openreach modem and boom - all working again! So, diagnosis is it's my openreach modem.
1st call to BT on 1/9/2014 - yes, we agree it's your openreach modem but need to escalate to level two support to confirm (??). They are due to call me back at 7.30-9.30pm on 2/9/2014.
At this stage; I would appreciate it if an openreach engineer could pop in to swap my modem (2 minute job) that's all I need. Let's see what happens! Any help to get this done would be most appreciated!
Solved!
Go to Solution.

Your Google search did not represent the problem with the modem per se. The original modem supplied with Infinity did suffer from an overheating problem unless it was wall - mounted as what the OEM envisaged. Openreach then went out of their way to replace all of them with a slightly different build which solved the problem and then had a second supplier providing another make of modem.
Your Google search brouht up the original problem.
That does not mitigate what I said before. You should not have been referred to 2nd line and your problem should have been solved by 1st line.
Have you called back yet? Don't expect a call from them...It won't happen!

Swap out Home Hub 5 for Openreach Modem at install...

Hi,
I'm scheduled to get Infinity installed to a new line in January and I'm not keen on using the supplied HH5 as I want to use my Time Capsule to control my network. Have there been any cases whereby the Engineer might be able to supply an Openreach modem on installation and not use the HH5? Or failing this I could do it myself after installation if I get a VDSL modem?
Thanks in advance!

The Openreach engineer might install an Openreach modem but there is no guarantee because you have the HH5 which as you know has the modem integrated. You would need to ask and if he says no you'll have to accept that.
As far as I am aware there is nothing to stop you removing the HH5 and using your own modem. The only problem would be if you had any problems, BT would not offer any help or support, such as it is, because you are using non BT equipment.

Openreach modem flashing

Since last night, the power light on my fibre modem comes on for 4 seconds, flashes 8 times, goes off, comes back on and does that cycle constantly.
Is the modem knackered?
Tried all reseats and resets possible

Well if the modem isn't even booting up then they wouldn't be able to see to the current modem stats that I thought they normally accessed as part of the tests. That might account for some of the 'faults on the line'. Not sure if the stats are uploaded to elsewhere on a regular basis.
Just like the master socket the separate white VDSL modem is the property of Openreach so I think an engineer would have to visit if it needs replacing. The other option would be for BT to send you a new BTHomeHub 5 through the post as these have a VDSL modem built-in. However I suppose they can't know that the modem is definitely the cause of the problem until the engineer visits, checks things and reports back?

Direct connect PC to Openreach Modem

Set network card ip to 192.168.1.75 /255.255.255.0
set gateway to 0.0.0.0
set dns to auto
New network connection wizard.
1/ connect to internet : next
2/ set up my connection manualy :next
3/ pppoe connection :next
4/name of connection :- Infinity :next
5/ phone number , none :next
6/ user name : take from modem user name , no password :next
7/ add short cut to desktop :next
8 finish.
put cat 5 lead into modem
click on link and will connect .

direct connection means you could use a old pc as a router/firewall which will have far more power to route packets than most simple routers - do that myself at work, cable modem > router pc that splits the connection between the 6 different lans at work (yes 6 lan cards in one pc

Openreach Modem DSL light

My BT Infinity 2 has been working flawlessley since it was installed last year but suddenly last night I lost my internet link and its not returned all day.
My modem does not have a green DSL light. The power and LAN lights also cycle on and off - its like the modem automatically keeps reseting every few seconds.
I've tried resetting the modem, unplugging everything but can't get a connection.
BT say there is no problem on the line and have booked me an engineer call for Tuesday.
I hope its just a bad modem (version 3B) and they will replace.
Has anyone else seen this problem?

Sounds like a faulty modem

Whers my openreach modem?!!!

This is my last attempt before i cancel and move to a company that values my custom!. I am at boiling point as i can not get an answer even from an operator that does understand me (english language) about why an engineer did not arrive at my address to install the openreach fibre modem etc. I recieved confirmation that my services would start on 05/08/13 and an engineer would be here between 1-6 pm after booking the day off i waited,waited,and am still waiting nearly two weeks later and not a thing has been done.I have spent hours and i mean at least 3 probably more being passed from one team to another even online chat messed me around an operator named (RATNADEEP NANDI) and still got connected back to where i started an hour and twenty minutes ago.I am so frustrated at the moment and feel humiliated to be honest and am going to cancel.A friend at work had a similar problem to me and it ended up getting sorted by a moderator on here so here i am.Please can somebody help me? An open fault has been placed on my phone line and broaband service,all because the foriegn gentleman could not understand what i was trying to explain.THERE IS NO FAULT BECAUSE I AM USING THEM RIGHT NOW!!! So for one last time (and i mean last time) can someone please assist me?

Hi avbeenshafted,
Welcome and thanks for posting. I can look into this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

What is slower - lan network socket or oracle database

What is generally slower?
Data transference via socket on a network connection on a lan line or inserting data into an oracle database via an Oracle Prepared Statement with a batch size of let�s say 500?

Maybe this will clear it up: Oracle will be slightly
slower. The transactions are occuring over the
network anyway. So the rate can only be as good as
the network itself. Presumably, the additional
overhead DML imposes will make Oracle slightly slower
than raw network traffic (the prototypical example
would be reading a PDF from a BLOB and piping it back
through middleware to a client).In normal configurations, what Saish says is true, but...
Oracle can also be configured to accept database connections via inter-process communication (IPC), at least on many OSes; in this configuration, the application MUST reside on the database server itself, and the application must use Oracle's OCI driver, not the type 4 thin driver. Then, the application and Oracle use in-memory communication. Obviously, this isn't for everybody and can get very expensive when you scale out.

Openreach Modem LAN 1 socket

Similar Messages

Maybe you are looking for