Optical Drive Trouble

Hi All! I hope you are able to help me out.
I ejected a disk from my optical drive today so that I could insert a new disc. When I went ot insert it, it was as if the drive was "shut." I did some research, tried the typical restart. Then I tried Terminal <drutil eject>. After neither of these solutions works I reset the SMC and the PRAM. None of these options have worked. Can anyone help me?
Thanks in advance:)
iMac 3.2 GHz intel Core i3
12 GB Memory
1TB Hard Drive
OS X 10.8.2

Contact Apple Service, iMac Service or Apple's Express Lane. Do note that if you have AppleCare's protection plan and you're within 50 miles (80 KM) of an Apple repair station, you're eligible for onsite repair since yours is a desktop machine.  Might also apply to new machines the first 90 days. BTW, the AppleCare Protection Plan's the best insurance policy available for desktop machines. Get it if you don't have it before contacting Apple.

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