Ordering infinity and line

Can anybody please give me details on how to complain to bt.I have been trying to bring my phone and broadband back to bt and had the most nightmare time trying to sort out the order have been ordered and cancelled 3 times now by customer service and have been told so many different things that you wouldn't beleive.For a big company I am appalled by there services it worth complaining to ofcom.?

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

Sales order no and line item no in account assignment tab of line item no.

Hi All,
When we display a sales order and go to line item --> Account assignment tab --> we can see sales order no and line item no in that screen. We want to know from where this existing no. in that field is populating from.
We want to know this as we want to check feasibility of changing sales order and item no to maintenance contract no and line item no. ( Maintenance contract we have to pick from notification)
If anybody has any idea about this do let me know as this is urgent requirment.
Effort will be rewarded.
Thanks in advance.
Edited by: Satish Bharambe on Jul 4, 2008 10:38 AM

Hi Satish,
You mean Accounting assignment tab-->In Settlement rule details
If yes the order number which is coming in that field Sales order and for which sale order you are looking that details both are the same numbers(i.e Nothing but sales order number).
When you create sales order system will give number of the sales order the number will come in this place.
I hope it will help you,
Regards,
Murali.

External system Sales Order no and Line Item no in to BAPI_HU_CREATE

Hi Friends
Packing is done and Handling units are created in External System.
For this requirement SAP ECC has to update Handling Units creation and Materials Packing in to HU with reference External System Sales Order no and Line Item no.
Could you please advice how & where to input External system Sales Order no and Line Item no in to BAPI_HU_CREATE Function Module while creating Handling Units in SAP ECC system.
Thanks in Advance.
SR

Hi Guru
Please help on this requirement.
Thanks
Ravi

MIGO-sales order number and line item not validated for 501E mvt in MIGO.

Hi All,
In MIGO i am trying to post for 501E(specisl stock=order on hand) movement type, here i am entering the material and in the where TAb even if I enter wrong sales order number or wrong sales order line item number. the system allows to post .
its not validating the material against the sales order number and line item number that is entered to check whether that material really exists in that particular sales order or not.
is there a way to fix this?
Thanks
Mahendra

hi
i dont think vvalidation is possibel
as the system dont know whaich material is assigned to which SO
as we r takeing the stock without PO
if u want to validate then system can validate the quantity that is also with use of some user exit
correct me if i am wrong

How to cancel the sales order - header and line status are in Entered Stage

Dears,
I have some sales order to be cancelled in which the header and line status are in *"Entered"*. I am not able to cancel these sales order.
Also note that these orders are for maintenance service.Once i book these orders the lines will change to closed status.
So it is not possible to book and cancel the lines.
Kindly me to resolve this.

926530 wrote:
Boss,
If i do Action-->cancel on header, it just makes the qty to zero.But the header and line status still showing as entered.It will not cancel the order.
The problem for me is that these lines are coming in my monthly reports. This is what your question says...be more specific as what is your issue..which in turn is your problem
How to cancel the sales order - header and line status are in Entered Stage
Coming to your Action-->cancel...as far as i know ...the header status will change to canceled..
unless until you have some processing constraints in place...which is stopping you...
HTH
Mahendra

Unable to order Infinity and getting the run-aroun...

Hi All,
Bit of a weird one, but hopefully someone can shed some light on it.
First of all, I will state that according to the website and all the agents I have spoken to, I can receive Infinity at my property.
Recently, I moved house into a brand new property. At my last property I had Infinity installed and was receiving a great service. When I moved into my new property, the guys on the phone at BT informed me that I could not order broadband until I had a working phoneline- I ordered a phoneline, which had to be installed/connected by an engineer. I was happy with this, knowing that I could order broadband as soon as it was installed. The installation day came and went, the phoneline was installed and I could make and receive calls. This is where the frustration started- I phoned again to ask for Infinity to be ordered, which they did- however needed to book an engineer to come out once again. The person on the phone informed me that there was an error on the system and that I would receive a call the following day from someone confirming a date for the engineer visit. This never happen, so about two days later I called back, the person apologised and tried to place the order again, again informing me that there was an error on the system. They suggested that I should order standard broadband because sometimes with new properties it helps the address become registerd with whoever book the engineers for Infinity, this seemed strange- but I went with and ordered standard broadband. The connection day came and I arrived home that evening to find the modem all lit up and access to the internet via my computer. So, I once again called BT to place an order for Infinity, but as before there was some kind of error booking the engineer and the told me I would receive a call the following day, to which I didn't. This happened a further 2-3 times, to which yesterday I called again and informed them that I was being promised calls from people to book the engineer but no one ever called, so could I please have the direct number, which they refused informing me that they did not have a direct number. So I waited again, which brings us to today where I have still not received a phonecall from anyone to book this engineer and everytime I call they try to reorder Infinity, receive this mysterious error, promise me a call back (which never happens), then repeat the entire process when I call them back.
It's getting really frustrating now and I'm sick of calling them because as I know what they are going to try to do and I know that it's going to fail because of this error message, whatever it is... All I want to do is order BT Infinity, which according to the website and all the BT agents I have spoken to is available at my property. Can anyone please advise me?
Many thanks,
Matt

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
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For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Create new order status and line status in oracle EBS

Hi,
I want to create new order status,line status (Like Booked, Entered etc.) and also want these in istore .
Please help me out.please provide the navigation path to create this.
Thanks
Mark
Edited by: Mark on Jun 30, 2011 5:03 PM

Have you check in the online documentation for Ebiz, and metalink.?

Failed Infinity and line installation

I was due to be switched over from Sky to BT Inifinity yesterday (29th of May) for both my broadband and phone package.
Neither occured. Midnight of the 29th came and went.
However, my phone line went off sometime in the morning of the 29th and so I have been without any landline phone service since then (the better part of 24 hours as I type this)
And yet my Sky Broadband service is still operating.
I am hoping this can be sorted out very quickly, as it's one thing to not have the broadband switchover occur on the scheduled date but being left without any working phone for such a length of time as a result of some failure on your part to get the switchover done smoothly is certainly not acceptable. (given it is crucial I have a working phone for health reasons).
I hope this can be sorted out today (30th May)

sounds like sky have not released the line to Openreach in time for the changeover
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To change the Purchase order header and line item text

Hi everybody,
I need to upload the PO Header and item text for the combinaion of PO and a material.
Please help???

Hi,
Try this beloe code
      Length of the PO item text
      If the length > 132 Chars
BAPI Function module for changing PO item Text
commiting the bapi change
SORT t_bapi BY ebeln ebelp.
LOOP AT t_ebeln INTO wa_ebeln.
    LOOP AT t_bapi INTO wa_bapi WHERE ebeln = wa_ebeln-ebeln.
      REFRESH t_return.
      READ TABLE t_input INTO wa_input
        WITH KEY ref_num = wa_bapi-ref_num
                 item = wa_bapi-ebelp.
      IF sy-subrc EQ 0.
        APPEND wa_input TO t_output.
        w_len = STRLEN( wa_input-text ).
        wa_potextitem-po_number = wa_bapi-ebeln.
        wa_potextitem-po_item = wa_bapi-ebelp.
        wa_potextitem-text_id = 'F01'.
        wa_potextitem-text_form = '*'.
        wa_potextitem-text_line = wa_input-text+0(132).
        APPEND wa_potextitem TO t_potextitem.
        IF w_len > 132.
          wa_potextitem-po_number = wa_bapi-ebeln.
          wa_potextitem-po_item = wa_bapi-ebelp.
          wa_potextitem-text_id = 'F01'.
          wa_potextitem-text_form = '='.
          wa_potextitem-text_line = wa_input-text+132(123).
          APPEND wa_potextitem TO t_potextitem.
        ENDIF.
      ENDIF.
    ENDLOOP.
    CALL FUNCTION 'BAPI_PO_CHANGE'
      EXPORTING
        purchaseorder = wa_bapi-ebeln
      TABLES
        return        = t_return
        potextitem    = t_potextitem.
    CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'
      EXPORTING
        wait   = ' '
      IMPORTING
        return = wa_bapiret2.
Regards
Krishna

Just Ordered Infinity, Set Up Question

Hi,
Just ordered Infinity and the equipment is on the way!
I have a questions which, hopefully, someone can answer..
The question is, my "main" socket is in my narrow hallway, I don't generally use this socket (no phone attached to it), I have my current home hub in my office upstairs, can the infinity router/equipment be connected to the socket upstairs as I really don't want it in the hall?
Thanks in advance
Marvin

Confirming the other replies.... and coffee/tea chocky bickys always helps
On another point you mentioned "I have my current home hub ...."
I also was on BT Broadband before Infinity. The HomeHub 3 arrived through the post a few days before install date. (The Openreach Engineer brings the Modem with them).
So I decided to connect the New HH3 to my ADSL and set up the wireless, no CD needed it's really easy to do.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Automatic Service Order creation and OBD line item creation - Repair Order

Hi ALL,
I tried to run the Repair process based on the help document of SAP:
Configs Followed:
1) In Material master MRP3 view, strategy group is assigned as 84 (service orders). By default this str.grp is linked with Requirement type SERA and Requirement class 203.
2 ) Requirement class is assigned with appropriate Service order type.
SPRO>Sales and Distribution>Basic Functions>Availability Check and Transfer of Requirements>Transfer of Requirements-->Define Requirements Classes (OVZG)
Actual Assignment:
Reqt. Class Service Order Type
039 SM01
203 SM01
3) Task list is assigned to your Service material - Service product - OISD
Actual Assignment:
Service Pdt Work Centre Plant B Area Gen TL Group Counter Task List Type
R-1001 PC-SERV 1200 8000 62 1 A
4) Check the Requirement class setting indicator for configuration (cnfg)
Actual Assignment:
= mandatory
5) SPRO>Sales and Distribution>Basic Functions>Availability Check and Transfer of Requirements>Transfer of Requirements-->Define Requirements Classes --> Determination Of Requirement Types Using Transaction
Actual Assignment:
Item Category Reqt class Reqt. Type
IRRS 039 SE
IRRE 203 SERP
IRRP 203 SERP
IRAL 040 KE
6) Sales and Distribution>Sales>Sales Document Item-->Assign Item Categories for determining the item category based on usage
Actual Assignment:
Sal. Doc. Type Item Cat. Group Item Usage H. L . Item Cat Item Category
RAS NORM IRRS
RAS NORM R101 IRRS IRRE
RAS NORM R102 IRRS IRRP
RAS NORM R103 IRRS IRAL
Errors Faced:
1. Service Order is not getting created automatically.
Error in SAP - IDES :"A service order has not been found for action 'Repairs'"
2. Also im not getting the automatic creation of the 4th line item(Item Category - IRAL) in the repair order, which in turn stops me from creating the Outbound delivery.
Please HELP !
Regards

Hi PeteA,
Sorry, here it is...
Let me explain the process that has been followed:
1) Initially to start with Service Notification was created with IW51 T-code.
    In that, Sold to party and material # were entered. Then from there directly i go for Create Repair Order from the Action Box.
    Order type for repair order - RAS, and when i save both Service Notification and the Repair gets saved.
    Now, in the repair order, two line items were getting created automatically and the requirement Types for those line items are:
    Line Item I : SE
    Line Item II: SERP
2) After that i take the material in with the help of t-code VRRE.
3) Then, i do the acceptance of the stock ( Technical Check) with t-code QA11.
    Once i do that, i get the Third line item in the Repair Order and the requirement Type for that line item is:
    Line Item III: SERP
Now my query is, Once i do the QA11 transaction i need to get a Service Order automatically but thats not happening.
Also if i create a Service Order manually, and do the repair and do the technically completion of the service order, then i need to get a third line item (IRAL) in the repair order automatically and thats also not happening.
Regards

In a graph, fill base line both -infinity and infinity

Hello,
In a graph is it possible to fill base line to both negative infinity and positive infinity?
Thanks

Could you explain what you are imagining this to look like? If the plot color was red and you could fill this to both -infinity and +infinity then the whole graph would be colored red...
If you meant for the colors to be different an easy work around is to the set either the -infinity or +infinity and then color the background of the graph to the other color:

Logic to fetch delivered and invoiced Qty using sales order and line no

Hi Experts,
I am creating a Sales Order report in which I need to Fetch the delivered Quantity and Invoiced Quantity fields.
I am currently going to VBFA table and pass SO and line item number and fetch all data. Then I perform addition/ subtraction to remove cancelled quantities. this is making the logic complicated.
Is there any standard Function module/ or table or BAPI which can fetch the Delivered and Invoiced quantities directly?
Regards,
Onkar B

Hi,
First pass the sales order number into "VBFA" table into the field "VBELV".
Execute or Press F8.
Get the document number of the delivery from "VBELN".
Pass the same delivery document numebr into "LIPS" table into the field "VBELN".
Execute.
Get the value of the delivery quantity from the field "LFIMG" in this table.
Next got the table "VBFA".
Pass the delivery document number into the field "VBELV".
Execute or Press F8.
Get the document number of the billing document from "VBELN".
Pass the same billing document numebr into "VBRP" table into the field "VBELN".
Execute.
Get the value of the invoiced quantity from the field "FKIMG" in this table.
Like this we have to get the delivery and invoice quantities.
Regards,
Krishna.

Sales order doc and item fields in customer line item report(FBL5N)

Hi All,
We have some billing documents and the accounting docs are created as well. However, in the FBL5N report, we are not able to display the sales order doc and item info even though the columns are avaliable in the layout.
Anyone can help?
Thanks,
Teo

Hiya,
You said you had the Order/Sales Doc field on the layout already.
Have you ever been able to view the Order? All I can view is the Billing Doc, and I would think that is logical, since the Order is not the immediately prceeding document for the Accounting Doc. The Accounting Doc is created off the Billing Doc and that is what is updated in BSEG. The Sales Order is not updated in BSEG (I haven't seen that happen).
In the event of a GR into stock posting, the Product Cost Collector or PO is the immediately preceeding document and hence updated in BSEG.
Cheers.

New infinity 2, line switched but no notice or com...

Hi,
after ordering (infinity/tv/phone), today my line was switched to BT (thanks for the numerous text2phone messages....)
and after checking with the order tracker it says completed (for phone) but no details for BB or TV?
is it always like this?
Should the rest of the order show in tracking?
Many Thanks
A

Hi mcobr,
Sorry to hear of the problems you're having getting your broadband up and running. I should be able to look into this and let you know exactly what's going on and when we can hope for this to be resolved. If you can fill out our contact webform (you can find the link in my profile under "about me"), I'll pick it up and find out what the delay is.
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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Ordering infinity and line

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