Organizer 12 backup stops while calculating Total Media Size

I have not successfully completed a backup with PS Organizer 12. It stalls at 16 or 17 % calculating Total Media Size. My Photo folders are about 180 GB. I have 287GB free on my data drive. My Apps drive is a 100GB SSD with 36GB free. When Backing up I am given the choice for full backup of the partial. I chose full. It does not ask for a folder. Do not know why. I transferred my photo folders from my previous PC, then transferred my USER PSE files and all worked fine, all attributes were transferred. In addition I have optimized my catalog; cleaned the thumbnail CACHE by changing the .dat files to .old and restarting; set my Registry for maximum file size in Organizer to 1.5GB, my largest file size is 1.2GB;
deleted files from the Catalog larger than 50MB and all files and imported them back in. The Adobe help has help topics of either Back up your catalog to an external hard drive or Back up your catalog to a CD or DVD (Windows Only). They do not mention a thing about backing up onto your PC, they do not say you cannot. Well, oh, I have 8GB RAM and an Intel Core i7. Suggestions appreciated.

I identified the problem as to why PSE 12 Organizer was freezing during backup procedures. The problem of freezing during backup calculation of the file size is caused by the existence of *.MOV file types. Both my Nikon camera and my Kodak digital cameras save video recordings in *.MOV file formats. This is likely a rare case, as only users who have Kodak or Nikon Cameras would be affected.
I had to select, filter, all files with *.MOV formats and delete them from my catalog. After the catalog was backed up successfully on my hard drive, same drive, different folder, I had to drag and drop the videos to get them back into the catalog. All tags and locations and people were lost. I could not search them and import from folder. So the catalog is backed up successfully. This is likely a rare case, as only users who have Kodak or Nikon Cameras would be affected.
Case Solved.
Elements 12 backup failPhotoshop ElementsProblem with backing up catalog in Elements Organizer 12 - help please@

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I am using a PC with window 7 and adobe photoshop 12. I have followed Photoshop Elements Help and I still have the same problem. When I try to backup Photoshop 12 it has stop on7% when calculating Total Media size. What can I do?

I am using a PC with window 7 and adobe photoshop 12. I have followed Photoshop Elements Help and I still have the same problem. When I try to backup Photoshop 12 it has stop on7% when calculating Total Media size. What can I do?

Hi Prabhuram and falez,
This issue appears where there are any inconsistencies in your catalog (generally for video files). This issue may be due to offline files, missing files, video scenes. The recommendation here would be to fix these inconsistencies and try again. If that doesn't solve the issue, please follow steps mentioned in email by me.
~Surendra

When I try to backup my catlaog the program locks up at "Calculating Total Media Size" 33%?

When I try to backup my catlaog the program locks up during the "Calculating Total Media Size" process at 33%?

I have seen this before and it is probably a bad video. There is no great solution. To determine if this is the cause I would remove all your videos from PSE and try to do a backup, if the backup works, one of the videos is bad. It is trial and error to determine which video. When you remove your videos from PSE make a note as to where you have put them so you can reload them..

When I try to backup my files from photoshop elements 12 the "calculating total media size" box will only get as far as 46% and then freeze, how can I make it go to 100%

When I try to backup my files from photoshop elements 12 the "calculating total media size" box will only get as far as 46% and then freeze, how can I make it go to 100%

hi barbara
thank you for your response, i appreciate it. there's definitely nothing wrong with the mouse or trackpad, both work fine in every other application....i can also easily change size dimensions in other programs on my computer so it doesn't seem to be that either. it seems like there is something weird going on in the way that pse and my mac are interacting with each other, just wish i knew what it was. thank you again, wish me luck!

PSE 11 freezes when calculating total media size during a full backup

Like many other users on these boards, I am unable to complete a full backup of a particular catalog on my machine using PSE 11 (or PSE 10 for that matter). I have four catalogs on this machine and three of the four complete the full backup process without any problems. That last, non-cooperating, catalog is much larger (7,389 photographs) than the others, but I do not think that this would pose a problem.
Following other advice and guidance, I have removed all videos, audios, projects, PDFs, and audio captions (in other words, all media types other than photographs) from the catalog. The only files remaining are photographs (that is, JPG files). I attempt to complete a full backup and, when calculating the total media size, the PSE 11 application freezes at five to six percent. I have attempted this in PSE 10 as well, but with the same results. (I was hoping that the new release would fix the problem. No luck.)
The only other item of note is this, when I search for the various media types, I see the message "no media to be displayed" in the middle of the organizer window. However, when I search for video, I do not see the message--the organizer window is blank (no text message as seen for the other media types).
Lastly, I have reconnected all missing files. (None.) Optimized the catalog. Fixed errors in the catalog anyway. (None.)
Does anyone have any other ideas on how I can complete a full backup of this catalog? A large cash reward awaits... (kidding). Please advise. Thank you!

I found that backing up with other software does not maintain the stacks, versions and albums. These are lost, even if I write the metadata to the files...that only keeps the tags, in my experience. PSE 12 doesn't fix the problem so no need to upgrade unless you want to for other reasons.
I do have a solution that worked for me. There are quite a few steps but worth the effort if it also solves your problem.
The main culpret in my case were "Locked / Read Only" files. Since I did several things simultaneously, I may have had video file issues as well.
Here is what worked for me:
A. First: Save your "Meta Data to Files".
1. On the Organizer Main Screen click "File" -- "Save Metadata To Files"
B. You can have Adobe find files that it doesn't like by having it search your "Pictures" directory.
1. On the Organizer Main Screen click "File" -- "Get Photos and Videos" -- "By Searching".
2. Find your "Pictures" directory in the "Look in" drop down box & click on it.
3. Click "Search"
4. When the "Search results" are complete, click "Select All" -- "Import Folders".
5. A "Getting Media" dialog box shows the results.
6. Click the "Reason" header to sort the results.
7. Scroll down to display any errors that Adobe finds.
8. Make note of the "path" and "file name" under the "File" header.
9. Use Windows Explorer to find and fix the issue(s). Look for "Read Only", "Locked", "Archived" or "Hidden" files and change the attribute. I believe that these are part of the problem.
10. Check for non-picture or video files that Adobe can't handle and move or delete the offending files.
Note: I have files with these extentions and they work: AVI, BMP, CR2, GIF, JPG, MTS, MOV, PDF, PNG & TIF.
Note: I had: ZIP, TGA, SHS & PPT files that I moved or deleted. Adobe shouldn't import files it can't handle, but I removed them just to be sure.
11. Try your backup again.
C. If the above doesn't work you can narrow down the issue by trying to back up the database selectively by Photos, Video, Audio, Projects or PDF.
Note: Many people believe that "Video" is the culpret, so I suggest that you rule that out first by removing your Video files from your catalog. This does not delete them from the hard drive. They can be added back into the catalog but there may be some loss of information for Stacks, Versions or Albums so remove Photos from the catalog as a last resort .
1. On the Organizer Main Screen click "File" -- "Manage Catalogs".
2. Click "Current Catalog".
3. Click "Repair" in "Catalog Manager"
4. Click the check box "Reindex Visual Similarity Data".
5. Click "Repair Anyway".
6. When complete, click "Optimize" in "Catalog Manager".
7. Click "Cancel" in "Catalog Manager".
8. On the Organizer Main Screen click "View" -- "Media Types".
9. Uncheck all but the "Video" option.
Note: "Photos", "Audio", "Projects" & "PDF" will be unchecked and you will only see "Video" files displayed.
10. Click "Edit" -- "Select All"
Note: Be cautious during the next few steps.
11. Click "Edit" -- "Delete from Catalog".
12. Caution! - DO NOT click the "Also Delete The Selected Items From The Hard Disk" check box.
Note: You don't want to delete the video files from the hard disk you only want to remove them from the catalog.
13. Click "File" -- "Backup Catalog" and complete the backup to the desired location.
Note: You may have to resolve some missing file(s) issues
Note: Hopefully you now have a backup of all your photos.
14. Assuming that this was successful, you then know that video files are the culprets and have to go digging. You can selectively add them back by type.
15. If not successful, you will have to selectively add (rescan) or remove (as above) the media types until you find the one(s) that created the issue. Remove "Photos" last to avoid information loss.
Good Luck!
Ed
Message was edited by: 205EdMLewis

Elements 12 Organizer freezes when "Calculating Total Media Size..." at 57%under "Backup Catalog..."

I have been trying to overcome this issue for a very long time, but not able to find a solution. There has been some users who have logged the very same issue on other versions. This process has been running for more than 12 hours now and still shows the same error. I am actually reproducing the error this time, and I was able to cancel this process without crashing the application. So I don't know what causes this problem.
I have around 32,000+ photos and no videos in the catalog.

Hi Prabhuram and falez,
This issue appears where there are any inconsistencies in your catalog (generally for video files). This issue may be due to offline files, missing files, video scenes. The recommendation here would be to fix these inconsistencies and try again. If that doesn't solve the issue, please follow steps mentioned in email by me.
~Surendra

Where to find info on TOTAL media size of my iTunes Library?

Hi all.
While we can view on the left-hand column of iTunes the total size of Music, Movie etc
Is there somewhere I can see the *total media size of my iTunes Library??* I wana see whether I can fit my entire iTunes Library into a 64GB iPod touch, instead of "lugging around" an iPod classic.
Thanks and cheers

Open a new finder window - go to where your iTunes library is at (where you should see all the artist folders with album folders with the actual music files - depending on how you set iTunes to organize your music in the first place)
- when you find your library folder, just highlight select it, then use the finder menu > file > get info - a new window will open and should automatically calculate the size of the folder - this should give you enough information to see if you can use your entire library on another device, or if it is too large.

Full Backup stops before it starts

trouble backing up catalog with PSE8 on 64bit Windows 7
Step 1 - I select Full Backup
it starts calculating total media size, gets to 25% and then shuts down program without any warning/reason.
Anyone else have this problem?
Thanks,
Randy

John,
I run the "connect missing files" app and it gives me a blank list
- it doesn’t say no missing files, but it doesn’t show any (not sure if that is normal)
I run full backup again and get it still shuts down at 25% (organizer shuts down completely)
I've uninstalled and reinstall it but same thing
Randy

PSE9 Organizer Backup

I cannot backup my catalog in PSE9. I'm trying to do a full catalog backup but when the program shows the dialog box "Calculating Total Media Size" the program seems to stop at that point. I've let the program run for an hour or more with no change. I've checked the task manager and it shows PSE9 as running but there is no CPU activity. I am running Win 7 64 bit with 4 GB of memory. As far as I can tell everything else is OK with the program (at least everything I've used so far) but I would really like to get my catalog backed up. Any help or advice would be greatly appreciated and I thank you in advance.
John

John,
One thing that I can offer as a suggestion is uninstalling/reinstalling the program should have no impact on the Catalog file nor your photos. I know it is scary to think about losing your tags etc, but it won't happen. To confirm that, you could search the forum. I suspect you will find many related questions that confirm that. That's what I would do.
By the way, I discovered a couple of errors in my earlier reply regarding the time to do certain steps of the Full Backup command. I successfully backed up my Catalog to an external drive last night and made a point at noting certain elapsed times. Right now my Catalog has just over 28K photos and the backup folder is about 190 Gb.
After setting up the backup location etc and clicking on Save Backup (I believe that was the term on the button) there was with the progress steadily and slowly moving right. After that, the main progress bar appeared. It takes a couple of minutes to get off of zero. That is when I figure things are working right and leave the area. Last night the successful backup took well over 4 hr. I don't know how long, because I went to bed. :-)
Sorry for the misinformation in my earlier post. It's not a good idea to go from one's memory at times.
Ashish, I too don't understand everything you wrote. For one thing, I was not sure if theses were different things to try or a step-by-step instructions. If they were the former, I was wondering what to do next at times if I were the one trying to follow your suggestions.
FWIW
Don S.

Printing Issue - Custom Media Sizes, InDesign CC/Mac Mavericks

Hi all,
I've got a strange problem that I hope someone can provide some insight to. Perhaps this is a bug, but I'd rather ensure that there isn't something here that I haven't understood.
I have a project that I periodically modify and re-print on custom size media (3.25" x 7.36"). I've used the same Id document and workflows since, probably, Id 2 or 3, updating each time to the latest versions. The problem may be in the way Id CC interacts with the MacOS X printing system. The printer in question is a Xerox 8550.
The project is a one page table printed on this particular card stock. What's happening is that the printable area on the stock isn't being fully used - the top and bottom of the media aren't being printed - thus the top and bottom of the content is being cut off, in a way that wasn't an issue previously.
The printer control panel prompts for and accepts the media size correctly (I believe these printers have checks to ensure media fed matches the printable area; the Phaser engine doesn't like printing "off the paper").
Again, the same document has been used for many years, so I've tried the following steps to isolate and remediate the problem:
Document Setup: Custom Page Size, verify correct for media.
Print dialog: "Page Setup..." format for (custom media size defined for OS X), also verified to be correct for media.
Print dialog: "Setup", paper size Width and Height, correct; orientation correct, offset and gap 0p0, scale 100%.
Print dialog: PPD correct.
Recreated document, re-entering sizes and verifying setup. No change.
Created a test document, with same settings, and a scale extending outside of the printable area. The specs for (and my experience with) the printer are that the printable area is 5mm from the edge of the paper. The result of the test is that the content is cut off at 10-11mm from the edge instead.
Exported PDF from Id. Printed using Preview, same OS X page setup configuration. Printer prompts for correct media size. Content in test file prints as expected, to 5mm from media edge.
Printed test document from Acrobat XI, using "Actual Size", "Choose paper source by PDF page size", and "Use custom paper size when needed". Printer prompts for correct media size, content prints as expected, again, to 5mm from media edge.
So, in brief, exported PDF prints properly (and this is a workaround), but it's a pain that Id has this issue. All software involved is up to date. I haven't tried to dig into the PPD, as PostScript isn't one of my areas of strength, but I'm reasonably sure it's correct. I've also tried a similar test using Letter-size paper, and that also prints to 5mm.
I'd love to get some feedback on this. Many thanks.

For what its worth, I've been trouble shooting this issue with Adobe / Xerox / Apple for some time now. Here are my findings so far:
--------------------------------------------------Adobe's final response after a very long help ticket--------------------------------------------------------
This Email is in regards to the case related to the adobe application and Printing issue ,
As checked we were able to see that application is able to create the document with correct size , when checked within Adobe Pdf properties the size was showing as per document specification and when we tried to print the same , the document was showing the same values carried forwarder to the printer and in the preview it was showing the same specific setting of the document size in the printer previewer
It was during the printing process the same value are not being calculated correctly as per our interaction , you were able to use the same in the previous version of Mac 10.8. 5 , please check if there is any update available for the 10.9 version of mac and if it would work on the same ,we would request you to contact your printer help support for the same we are leaving the case open and would request you to call us back if there is any further issue on 800 833 66 87
Thanks and Regards
Jatinder
Adobe Technical Support
--------------------------------------------------Xerox's response, after an escalated level 2 ticket--------------------------------------------------------
Here the Decline from 3rd Level Engineering.
2nd Level Reference #: 19458297
Customer Name: VDB REAL ESTATE
Product Model: Phaser 7800
Problem Summary: Scale is incorrect when printing PDFs on custom size paper in OS X 10.9
Decline Reason: App/3rd party Issue
Note: I tested using the included process steps:
STEPS TO REPRODUCE-
I tested using a PDF that was 6" x 8.5".
In Acrobat or Adobe Reader, choose File > Print, go to Page Setup and create a custom page size of 8" x 9.5".
In the Acrobat dialog, set the size to "Actual size".
Print this to the device, note that the image is about 7" x 10".
Interestingly, in the Acrobat dialog, if "Choose paper source by PDF page size" is selected, the previewed page size is not that of the document, but instead shows 10.13" x 7.17". This size will change if different printers are selected.
Scaling is not an issue when printing to standard page sizes.
I was able to recreate the issue on a Mac running OS 10.9.1 using the Xerox 7800 print driver. I then tested on Mac OS 10.9.1 using a generic Postscript driver and also recreated the issue. This indicated that this is not a Xerox driver issue. I then tested on a Mac OS 10.8.5 using the same Xerox 7800 driver version and it worked as expected without scaling the image.
Mac OS 10.8.5 uses CUPS version 1.6.2 for printing where 10.9.1 uses CUPS version 1.7. I believe this is a CUPS issue and you will need to work with Apple to resolve it.
You may appeal this decision by replying to this email and providing appeal details.
Regards,
Faye Hanley
Technical SPAR Administrator
Technical Escalation Support Office
Xerox Corporation
400 Main Street, Suite 2040
Saint John, NB, E2K 4N5
Phone: 1-888-380-9422 Opt 4
--------------------------------------------------Apple's response, after an escalated ticket--------------------------------------------------------
While using 10.92 with Xerox Phaser 7800DN (2.94.1 PPD - Installed via Software Update), PDF at a custom page size was sent to spool folder via Preview was correctly sized, however the document produced by Adobe Reader appears to be icorrect. When using Preview the PDF printed to a custom page size at 100% scale comes out the proper size.
Carol West
Apple
P.S. If you wish to reach me regarding this case, please contact me at 1-877-388-0879 Ext. 85789
**this is a paraphase of what the engineer (Clay) sent back to Carol West who was assisting in my help ticket. She was not allowed to send me the engineer's findings in email, she was only allowed to read it to me over the phone as I typed it out.
Basically go back to Adobe and ask for help there. I guess at least the circle is closed as I am back to where I started.

'Elements 11 Organizer has stopped working' Error Message

I recently upgraded from Photoshop Elements 10 to 11. Everything works great while I am using it but if I do not do anthing in Elements for 4-5 minutes I get the 'Elements 11 Organizer has stopped working' error message, the only option I have is to push the 'Close Program' button. I have been putting up with this but now I cannot do a backup due to this problem.

darryl351 wrote:
I recently upgraded from Photoshop Elements 10 to 11. Everything works great while I am using it but if I do not do anthing in Elements for 4-5 minutes I get the 'Elements 11 Organizer has stopped working' error message, the only option I have is to push the 'Close Program' button. I have been putting up with this but now I cannot do a backup due to this problem.
Hi, I've just noticed that you too were having problems with elements 11, do you have RoboForm running also on your pc? if yes, try switching it off and see how you go! if it now works close elements, go to RoboForm\options\application integration\ then add Photoshop elements application to the list. Elements and RoboForm clash for some reason. Hope this helps

Time capsule backup stops at 48kb

Sometimes it gets a bit further, but never very far through total of 138GB. Had TC for a while on a MAcbook Pro running OSX 10.7.5 Recently upgraded OSX and have noticed backups not working since. Have reset TC various ways (off and on, "hard" reset, changed name) and no joy. Am trying over ethernet cable as wireless didn't work. No backups appear in Time Machine and size of space available (nearly all of the 1TB on the disk) suggests that my old backups have been lost! Cant seem to find a way forward or to even to have confidence that old backups are there somewhere. Help!

The bug might be spotlight.
Try some of the suggestions here.
https://discussions.apple.com/message/19858557#19858557
There is plenty of angst and anger out there with this latest update killing spotlight and hence TM.

Total Swap Size decreasing dynamically?

We have a problem with the size of our swap slice decreasing by itself. I've never seen anything like this and I'm not finding any information on the net. How do I find out what is changing the total swap size? How do I stop it? Thanks.

TonyBrickner wrote:
Sorry, I'm asking the wrong question then. And thanks for the clarification.
Before we rebooted we had this for the swap filesystems
swap 103M 32K 103M 1% /var/run
swap 119M 16M 103M 14% /tmp
After a reboot it went back up to 9.9G and after an hour we are left with this as the current.
swap 3.0G 32K 3.0G 1% /var/run
swap 3.0G 3.4M 3.0G 1% /tmpYou should see similar information in running 'swap -s' at those times (but with a little more information).
In other words, the amount of available swap has decreased over time until you ran the first command. After reboot, you have much more VM available. Neither 'swap -s' nor 'df' has detail to tell you where that space has gone. There are other tools to do that.
I'd start with 'echo "::memstat" | mdb -k' and review what it says.
# swap -l
swapfile dev swaplo blocks free
/dev/md/dsk/d30 85,30 16 8395184 8395184
# swap -s
total: 405080k bytes allocated + 8036560k reserved = 8441640k used, 2575184k availableI don't know if you ran these commands very close together in time with the ones above, but you can see that there is about 3GB of swap available in both the 'df' and the 'swap -s' output.
so now I am just confused. the far left numbers in the df command can fluctuate?Yes. Whereas an on-disk filesystem is normally static in size (or is resized with explicit commands), the tmpfs filesystem makes use of available virtual memory (swap) for it's storage. The amount of available VM goes up and down during the lifetime of the machine. So the "size" given to statvfs is calculated based on that.
If swap was using that filesystem for storage shouldn't the used and available numbers reflect that and the total size (far left number) never change?It's the other way around. Swap isn't using a filesystem for storage. It's a virtual filesystem that is using swap for storage. In the df output, the storage is the thing on the left (swap) and the filesystem is the thing on the right (/tmp).
Darren

DB Space - Total / Free Size

Here is the DB space usage in our system:
Size - 159.55 GB
Free Size - 19.71 GB
Used - 88%
Total Size - 220.78 GB
Total Free Size - 80.94 GB
Total Used - 63%
pl, let me know what is the different between these "Size" and "Total Size".
also
"Free Size" and "Total Free Size"
- What will happen when it reach to 100% (when 19.71 GB is over). There do we need to add datafiles ?
(currently all the tablespaces are in auto-extended mode)
and
what will happen when the total free size is over (80.94 GB)
(There do we need to add additional storage)
regards
Edited by: zerandib on Sep 8, 2010 7:20 AM

pl, let me know what is the different between these "Size" and "Total Size".
I dont fully understand your question. But if you are referring values from DBA cockpit (or DB02)
Then Size refers to the total "current" size of all the database data files.
Your data files are set to auto extend with a maximum size specified. "Total size" refers to the toal size of all the datafiles considering the max size value specified for auto extend (or filesystem limit).
Hence, "Total Free Size - 80.94 GB" is the free space calculated considring data files can grow to the maximum specified limits.
While reaching this limit, you need to add additonal data files to the identified tablespaces either on the exisiting file system or a new filesystem depending on the free space availability there.

"Time machine unable to complete backup, Error while copying files"

MacBook Pro, 10.5.5, 500Gb Time Capsule. Backups have stopped working, I get an error message " Time Machine Error, Unable to complete backup. An error occurred while copying files to the backup volume." Nothing I am aware of has changed with my system, updated to 10.5.5 a few days after it was out, backups just stopped working a few days ago.
The backups stop after a different amount of time/data transfer, never completes, always get the same error message. I am able to copy my entire Home folder to the Time Capsule drive (not the Time Machine sparse bundle) successfully.
Steps I've taken: Latest Time Capsule firmware. Repaired permissions. Tried to backup by ethernet and wireless. Deleted "In progress" backup file and started again. Erased entire drive and started fresh. Made a Genius Bar appt today and they gave me a brand new Time Capsule, no go.
What can I do?
Thank you for any help

does this happen on every backup? if so check the console log at the backup time. filter for messages involving backupd. it should give more extensive info on what the error is. sometimes TM chokes on a particular file. excluding it from TM or deleting it altogether might solve the problem.

Organizer 12 backup stops while calculating Total Media Size

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