Warranty Claims management in ECC6.

Folks..
I am working on warranty Claims work bench in ECC6.
In trying to build up a demo scenario, I have encountered the following problem.
I have been able to create Incoming customer version/ out going customer and out going re-imburser version.
I have been able to create a credit memo request as well as a debit memo request.
What I find is: the credit memo request , though being created , does not copy the net amount form the warranty claims document.
On further analysis I discover that the the pricing procedure that has been used for the warranty claims data is being disregarded . The pricing procedure that the system uses is the one form the SD configurations.
What I also find that the pricing procedure that was defined in the warranty claims configuration node can not be assigned in the SD configurations . This is because of the different applications ("V" sales and "RW" warranty).
Alternatively, can an SD credit memo request be assigned to the warranty claims document , within the warranty claims configuration node ?
Would appreciate any inputs ..

Hi,
When the credit memo request is created during the claims procesing the price structure does not flow from Warranty application (RW) to sales and distribution application (V).
You can consider to write a routine for alternative calcuation in SD and then utilize this in your pricing procedures used.
As suggested by Mr. Chandrashekhar, you go in for direct FI posting for credit to customer. However when considering the configuration of reversal of credit to customer use the functional module wty03_reversal_post_xx in your Z-action. As the standard reversal action does not support the reversal of cleared accounting documents.
The mentioned FM checks first whether the claim's accounting document is cleared, if cleared enters a new debit else reverses the old document.
Hope this info would be helpful
Thanks and Regards
Madhusudan C

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I have gone through the below SAP Help document however have the following queries
https://help.sap.com/saphelp_crm60/helpdata/en/46/dd88d8292512bee10000000a1553f7/content.htm
1) How can the same object(reference object) have both customer and vendor related warranties?
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Hence does the Warranty Claim document create a debit memo request in SAP ECC? where the vendor can be billed?
Please advice.
Kind Regards
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Hi Atul,
Below are answers.
1) Do we need to create service confirmation? we plan to create the outgoing warranty claim document from the service order?
The standard way is to create service order ->Confirmation-> claim. I am not sure whether your requirement can be fulfilled.
2) Can you please paste screen shots with regards to maintaining customer and vendor warranties at the object level
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3) Do we need to map the vendor as the customer in SAP ECC since once the warranty claim document triggers the debit memo request the same would have to be billed
I am Not sure.
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Rgds
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Dear all ,
i have the requirement , where in notification (say service notification) to be created from warranty claim document i.e.., created in wty transaction code.
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in the actions i assigned T205 (which is used to create quality or service notification) and i checked and saved the document , but still system is not generating the notification.
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awaiting for your quick response.

[Duplicate thread|creation of notification from warranty claim (wty tcode);
This one being locked

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Plant Maintenance and Customer Service => Maintenance and Service Processing => Integration of Service Processing with Warranty Claims
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I need to add an additional column to the item overview tab of the warranty claim.( transaction WTY ).
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http://www.dolphin-corp.com/pdfs/products/APS.pdf
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Edited by: Sravan Prakash.V on Jan 18, 2008 10:48 AM

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Number Range for Warranty Claims

Dear Experts,
I am trying to work out with SAP warranty claim processing, I dont have any idea of warranty claim processing provided in SAP, I have gone through the SAP library and Best Practices, and trying to go through.
But I strucked up @ the initial stage itself. I have assigned my username through the T Code WTY_UPROF, then trying to create a warranty claim through T Code WTY.
I have mentioned the warranty claim type as precediting then clicked on create warranty claim. system is giving a message : "For object WTY_CLAIM , number range interval does not exist".
Then I tried entering an external number WTY1 then clicked on create, this time system giving another message " Number WTY1 lies outside number range validity area"
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*"For object WTY_CLAIM, number range interval does not exist
Message no. NR751
Diagnosis
The database table NRIV has the delivery class 'C', i.e. the SAP default settings are only in client 000.
Procedure
Create the missing number range interval in customizing.
Transaction code:"*
System is not even giving the T code for proceeding further.
I have checked in SPRO for warranty claims number range, but couldn't find it out.
Please help me in this regard.
Where should I make the settings?? And What all other settings to be done for Warranty Claim Processing, creating, processing and Completing.
Please give me in detail information if possible.
If anybody has the document also please forward it to me
Thanks in advance,
Regards,
B. Praveen.

Dear Keshav,
Thanks, I found that and went to Number Ranges, but system still giving error message to maintain the number range.
"System error during group maintenance".
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System error during group maintenance
Message no. NR899
Diagnosis
The system has identified an inconsistency in the tables for number range maintenance.
System Response
Program termination.
Procedure
In most cases, you can overcome this by executing the report RSSNR0T1 (Consistency check and repair of number range intervals). This report lists the inconsistencies and eliminates them (with F11 = "Confirm").
Why this message is coming?? and what is the solution for that?? Is there any config missing for that??
Please help me out.
Thanks and Regards,

Vendor Debiting from Warranty claim processing module to SAP AP

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We are having a process of debiting vendors for all the failed parts under warranty module. Since in SAP Warranty claim processing module, vendor debits are done claim by claim, is there any way where we can cumulate all the claims of a particular vendor and do vendor debiting at summarised level in SAP AP. Request your insight knowledge in this respect.
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Dear SANTOSH KUMAR,
This feature is added newly in ECC 6.0, this is specially useful in Customer Service environment.
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This also involves sales and distribution module to some extent.
Hope this info clarifies your doubt.
Regards,
Praveen.

To adjust third party adjustment center update in the warranty claim (WTY)

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hi,
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Warranty Claims management in ECC6.

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