Credit notes from Warranty Claims - COPA documents generation

We are using warranty claim procesing component under Customer Service Module ( Tcode - OWTY) . Though we are able to post accounting documents , Costing based COPA documents are not getting generated though we were able to generate account based COPA documents. We have ensured the following
1) The General Ledger Account used in the Revenue Account determination is defined as a Revenue cost element
2) The condition types have been mapped to Value fields
3) The default profitablity segment derivation has been selected
4) In the Warranty claim type , COPA PA transfer structure has been assined.

http://www.dolphin-corp.com/pdfs/products/APS.pdf
Regards.
Edited by: Sravan Prakash.V on Jan 18, 2008 10:48 AM

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Credit memo from Warranty Claim

How can credit memo be created from warranty claim transaction?

Dear Rajat,
After the warranty check action, use the action A102 for generation of the credit memo request.However here the prices from the warranty claim does not flow to the credit memo request. Seperate pricing routine needs to be written in SD to collect the warranty claim pricing at item levels. (Usually this becomes combursome job).
I would suggest to go for direct FI posting of amount to be credited, by using the action A041 with FM WTY04_OC_POST_AC. and use the reversal action A053 with function module WTY03_REVERSAL_POST2_XX in the function module (Z-version of) WTY04_REVERSAL_POST_OC.
Thanks and Regards
Madhusudan C

Creation of notification from warranty claim (wty tcode)

Dear all ,
i have the requirement , where in notification (say service notification) to be created from warranty claim document i.e.., created in wty transaction code.
i captured all the data in warranty claim like equipment , customer , sales area , material and also entered relevant notification type i.e.,S3 , but still when i click on Create notification icon in the waranty claim document, system is unable to create notification with out any error or warning messages .
in the actions i assigned T205 (which is used to create quality or service notification) and i checked and saved the document , but still system is not generating the notification.
whether i missed any configuration or any thing to do at the time of creating the warranty claim .... please suggest.
awaiting for your quick response.

[Duplicate thread|creation of notification from warranty claim (wty tcode);
This one being locked

Can anyone from SAP comment on this? Credit Note from AP Invoice

Hi all!
I'm creating a partial credit note from a Service AP invoice via DI.
My invoice has 2 lines, the first for 10.000, the second from 5.000 (no VAT to keep things simple) Tot = 15.000.
In the credit note I have the first line for 2.000 and the second for 1.000, Total = 3.000.
I set for the first line
CreditNote.Lines.BaseType = "18"
CreditNote.Lines.BaseEntry = 28
CreditNote.Lines.BaseLine = 0
CreditNote.Lines.Line Total = 2.000
and for the second
CreditNote.Lines.BaseType = "18"
CreditNote.Lines.BaseEntry = 28
CreditNote.Lines.BaseLine = 1
CreditNote.Lines.Line Total = 1.000
and for the CreditNote
CreditNote.DOcTotal = 3.000
Saving, I obtain a CreditNote with the first line for 10.000, the second for 5.000 and a total discount of 12.000, Total = 3.000. (same invoice amounts on the lines
and a discount to get the correct invoice total).
My question is: isn't there a way to obtain a credit note linked to the invoice but with line amounts different from the ones of the invoice (in my example: first line 2.000, second 1.000) and without discount?
in B1 you can do it!!!
I know that from a fiscal point of view the result is the same, but seeing credit notes in B1 different from the vendor documents is pretty upsetting for some customers ...
Thanks in advance,
francesca

Nevermind!
I solved the problem: even with DI you can create a partial Credit Note.

List of outstanding Credit Note from Vendor

Hi
I want to know about following two reports
1.List of outstanding Credit Note from Vendor.
2. List of Outstanding POs more than half year
Is any std reports available for those reports
else
How can i fetch the data where i have to find out?

hi,
1) RFITEMAP
2) tcode ME2L
A.

Deallocate a credit note from an invoice in 2005

Client needs to be able to deallocate credit notes raised from invoices when posting a payment to help with later reconciliation.
Example: The client has 3 invoices for £100 and a credit raised from the most recent invoice for £50.
The client then pays 2 of the due invoices, less the value of the credit note (£150)
The try to allocate the cash but cannot allocate £150 to the 2 oldest invoices plus the credit note as the credit note is already allocated against the later invoice.
The client has allocated it in such a way in their system, and we should attempt to match it. Therefore, we cannot allocate the payment against one of the 2 earlier invoices and the balance of the last invoice.
Apparently this is very common so adding this as a On Account Payment is messy for lots and lots of accounts.
A much better solution for my client would be to disassociate the invoice and credit upon posting the payment.

Dear Carlos Mario Cuartas
You can think about below procedures for your question.
A. Create Credit Note (by Invoicing procedure)
   1) Selection Type
    When you try to progress rent invoices by using SAP RE Std.Transaction
    (T-Code: RERAIV - Create Invoices ), you can consider about below two selection type :
       a) Selection using FI documents
        --> That is for actual invoice based on the billing(posted) documents.
             & you can define the "Invoice Correspondence" (Include Detail)
       b) Selection using planned items of the cash flow
        --> That is for planned invoice as pro forma invoice (just first time)
             & you can define the another "Correspondence" for this format. (Not Detail)
   2) Summarize Invoices
        a) Per recipient (can involve several contracts)
      --> If the selected business partner has multiple contracts, then the items of all contracts
           are grouped into one invoice.
      b) Per contract
      --> If the selected business partner has multiple contracts, then the items of each contract
           are grouped into separate invoices.
B. Print-Out Format for the Credit Note
    You can define and design the "Correspondence of credit note" as below,
      - Go to RECACUST >> Correspondence > PDF-Based Forms (Mass Print and Single Print) >
                                         Forms > Define Forms
      - Go to RECACUST >> Correspondence > PDF-Based Forms (Mass Print and Single Print) >
                                         Correspondence Activities > Define Correspondence Activities
Regards,
Jeong, Yeong-Chul.

Vendor Debiting from Warranty claim processing module to SAP AP

Hi
We are having a process of debiting vendors for all the failed parts under warranty module. Since in SAP Warranty claim processing module, vendor debits are done claim by claim, is there any way where we can cumulate all the claims of a particular vendor and do vendor debiting at summarised level in SAP AP. Request your insight knowledge in this respect.
Thanks

Dear SANTOSH KUMAR,
This feature is added newly in ECC 6.0, this is specially useful in Customer Service environment.
Basic concept of Warrant claim processing is, we have manufactured or leased or sold an equipment to a customer and offer the service to customer also we provide warranty to the customer on that equipment for certain period with certain conditions.
In this case we maintain the equipment warranty and process the warranty as and when required, ex: customer has got a problem in the equipment and that cover warranty, then the service provider raises a warranty claim, the supplier or original manufacturer processes the warranty claim and issues a credit note to the customer or replaces a new part.
This also involves sales and distribution module to some extent.
Hope this info clarifies your doubt.
Regards,
Praveen.

Credit note from a credit memo with reference - Pricing

Hi Gurus,
I have created a Credit Memo (CR) with reference to an invoice (F2). The pricing procedure in the F2 is copied to CR, following the copy control defined. (what I expected).
However, when creating the credit note (G2), the pricing procedure selected is the one defined for credit notes, and not the one in the credit memo. (I didn't expect this).
I have this config. in the system:
- XD03: Cust.Pricing Proced: "1"
- VOV8: Docum.Pricing Proced: "P"
- OVKK: for the combination of Sales ORgDCH"P"+"1" --> pricing procedure is ZPROAC (this is pricing procedure for G2.
The pricing procedure in the Credit Memo (CR) is ZNETO1.
Copy control config is the following:
- VTFA: G2 - CR.
Copy requirements at header level: 001
At item cat. (G2N): copy requirement: 002 Item/order-related; Data VBRK/VBRP: 002 Ord-rel.credit memo
Pricing type: G
Could you provide any comments here?
Thanks
Julian

Dear Julian,
First of all Copy control does not controls the copying of pricing procedure from one doc to another.
Pricing procedure will be same as per your pricing procedure determination.
It controls the copying of values for particular condition types from one doc to another.
I have created a Credit Memo (CR) with reference to an invoice (F2). The pricing procedure in the F2 is copied to CR, following the copy control defined. (what I expected).
In this case I think Pricing procedure defined for both doc types F2 and CR is same, thats why all the pricing is copied as it is to CR.
if they are not same but all the condition types which are there in pricing poc. of F2 are also in pricing proc. of CR then pricing values will be copied without any change. (Still sequence of condition types in pricing proc. can make diff.)
pricing procedure is ZPROAC (this is pricing procedure for G2.
The pricing procedure in the Credit Memo (CR) is ZNETO1
Since the pricing procedure is different for both doc types, There could be some condition type which are there in ZNETO1 but not in ZPROAC.
Which ever condition types are common will be copied.
I will suggest you to keep pricing procedure same for both the doc types CR and G2.
Or atleast all condition types of ZNETO1 should be there in ZPROAC in appropriate sequence. (ZPROAC can have addition condition types as per your requirement.)
Regards
Mayank

Invoice in F-43 & subsequent receipt of Credit note from the vendor

Hi Guys
I have received a vendor invoice and the same has been passed using F-43
The Accounting impact will be
Expenses A/c Debit 1000
To Vendor A/c 1000
90% of the above invoice has been paid
Now few issues with our vendor and the balance to be paid for a particular vendor has been reduced by 10%. The vendor has issued a credit note and the same should be accounted
Which transaction code i will use at this scenario - once this transaction is passed in FI, my open item of 10% should be zero automatically. i.e. once the second entry is passed the open item should be referred in that entry so that for the vendor no open item will exists
I can very well go to FB65 and pass a entry for this, then go to F-44 and manually clear the same
But we dont want to do the manual entry. So when the credit note is passed it will take the reference of the actually entry and give a impact on the same
Thankyou
Warm Regards
Bala

Hi
Iam not very sure why you have mailed me the link - which is related to F110
Hope iam not clear with my post
In simple terms - i got a invoice from my vendor for a PO and later on iam getting a negative invoice (Credit Memo issue ) by the vendor to me
Now after passing the transaction in MIRO for credit memo with PO reference - if i go to FBL1N for the vendor - the impact of the above two entries should get nullified and only the net balance should be displayed
Warm Regards
Bala

Delinking a/r credit note from a/r Down Payment Invoice

Dear All,
Is there a way to delink credit note that has been created for a A/R Downpayment Invoice in SAP Business One 2005 SP2 PL50?
thanks,
Monil.

Hi,
No, this is not possible. The document flow is closed. You need to create a new Down Payment.
It is possible to cancel the reconciliation, but this will not reopen The Down Payment or Credit Note and will only create inconsistency when upgrading the db to version 2007. The documents will be linked, but not the journal entries of the documents.
Hope it helps,
Jesper

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Dear Gurus,
After Customer Complaint process by notification, I want to sent the credit note to the customer from the notifcation screen itself .
Is there any option for making credit note by configuring action box? or some other way?
Please sent me the details how to do the same
Thanks in advance
Srinivasan

We can assign the sales order type in the customization for the Notification Type

Auto Creation Of credit note from invoice

Dear SD experts,
It is desired to incorporate a scenario wherein a credit note be issued to the customer if his invoice has a particular condition type with x value in it. The credit note to be of x value only.
The purpose is to give credit customer against his purchase and not give discount in the invoice.
Any pointers on this please?
Thanks and Regards,
Tariq

hi
I think the functionality u r asking can be done by Rebate agreements
For rebates search in the forum
regards

New Phone Warranty - Not from Verizon Store

If I buy a new, unactivated Galaxy S3 from the Internet (eBay) does it still have a warranty?
If so, is this the same warranty I can just bring it into Verizon for help/replacement?
Or is it manufacture (Samsung) warranty only?
Or is buying directly from Verizon the only way to keep the warranty?
(Long story short I'm already in a contract with a phone, so I have to buy the S3 outright. My understanding is if I buy used it will not have one, so I will be purchasing new, which leads to saving some money online or buying from the store)

TheDiabolicaL1 wrote:
TheCheapGamer wrote:
nd since it was brought up above, does the Samsung version have in store Verizon support for replacements if it breaks?
Only once, and a receiving a defective device new in the box counts as this one exchange. This period is only 14 days from the point of activation. If it breaks after this point, you can send it back to the manufacturer, or get a pre-owned device from Verizon.
Speaking of misinformation. If you purchase a phone from Verizon(or an authorized reseller) it is under warranty for one year. You can have as many warranty claims as it takes within that one year. Just be advised, a software programming issue acknowledged by the manufacturer, is NOT a warranty claim.

DI API: Wrong PriceAfterVAT value in credit note based on A/R invoice

Hi all,
I have serious problem with creating Credit Note based on existing A/R Invoice in Sales module.
I use SBO 2004A patch level 32. With SDK I've created A/R Invoice with 2 items. First item has discount percent 0% and price after VAT 1. Second item has 100% discount, this means, doctotal is 1. Document VAT is 7,6% and VAT is calculated correctly in invoice. Then I've created credit note only with 1 item and this row is bounded with 1 row in invoice. After calling oCreditNote.Add, in Business One this credit note has all prices (price, price after VAT, row total) with the same value -> there is no vat calculated although in invoice the vat calculated is.
Is it bug in DI API or do I something wrong?
I use the standard ways to create new invoice and credit note through DI API.
Many thanks for your answers.
Best regards
Libor.

Hi Libor,
To create a Credit note for a Invoice you should use the Invoice as the base document for the Credit note. Here is an example of how I create a GRPO from a draft GRPO. Try this (for your Invoice - Credit Note) and see if it does not work for you (SAP suggests this way of doing it).
(Draft will be your invoice - GRPO will be your credit note)
Dim oDraft As SAPbobsCOM.Documents
Dim oGRPO As SAPbobsCOM.Documents
If oDraft.GetByKey(YourInvoiceNumber) Then
                        'Build the GRPO (new GRPO Obj for each GRPO Doc)
                        oGRPO = oComp.GetBusinessObject(SAPbobsCOM.BoObjectTypes.oPurchaseDeliveryNotes)
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                        oGRPO.DocDueDate = oDraft.DocDueDate
                        oGRPO.DiscountPercent = oDraft.DiscountPercent
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                            oDraft.Lines.SetCurrentLine(i)
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                            oGRPO.Lines.BaseEntry = oDraft.Lines.BaseEntry
                            oGRPO.Lines.BaseLine = oDraft.Lines.BaseLine
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                            Log.WriteLog("Error Adding GRPO : " & sErrMsg, EventLogEntryType.Warning)
                            Return False
                        End If
                    End If

Derivation of pricing procedure in rebate credit note

Hi friends!
We have unique issue related to settlement of rebate credit note for a rebate agreement document. The rebate condition records are not populating with correct condition types and there is different pricing procedure being derived in credit note document. My query is that where do we maintain pricing procedure for rebate credit note (VF03) and how do the pricing procedure determine for rebate credit note.
Thanks & regards,
Praveen.

Dear Praveen
In rebates once you settle the amount from rebate agreement the credit memo request will be generated automatically.
With reference to the credit memo request number you go to the VF01 and raise the credit memo (g2).
Make sure that document pricing procedure should be same for credit memo req and credit memo and respective pricing procedure should be assigned in u201COVKKu201D .
Please try and let me know the status
Thanks&Regards
Raghu.k

Credit notes from Warranty Claims - COPA documents generation

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