Outlook 2010 supported by BT or not?

I have not been able to send or receive emails all today 21st November. I have read elsewhere about a cable cutting issue and assumed I was a victim of this. I could not help phoning BT to ask about progress. When I said I cannot receive or send emails through Outlook 2010 but I am able to receive my BT yahoo emails via the webmail, I was told that BT do not support Outlook anymore, and I should use the webmail until "everyone is moved to BTmail". Has anyone else been told that Outlook is no longer supported? 
If I can receive my BT yahoo emails through the webmail does that mean I am not affected by the "cable cutting". Or was that a red herring from BT? 

Yes I now appreciate that point about BT and Outlook 2010 and that no advice is offered for any 3rd party email program. Unfortunately the lady said my problems were entirely related to Outlook 2010 and that I should not be using it. She advised me to use the BT Yahoo webmail service for emails "until everyone is moved to the new BTmail". When that might be was not forthcoming. 30 minutes after my conversation with BT, all my emails came pouring in via Outlook 2010. It is still working but what the problem was which lasted most of 21st November I may never know.

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