OUTLOOK 2013 DISCONNECTS TO EXCHANGE SERVER

Hello,
I am a student at The Ohio State University. I configured Outlook 2013 to check my EXCHANGE SERVER. It was successfully configured. However, outlook RANDOMLY disconnects to my EXCHANGE SERVER. I have been experiencing this for a month.
After I restart my computer, outlook will connect to my email again, but it will still disconnect to my email randomly at another time the day after
I am using window 8.1
Outlook 2013 (latest version)
Best,
Patrick Nguyen

Check the connection status of Outlook. To do this, hold down the CTRL key and right-click the Outlook icon in the notification area (system tray) of your computer.
Select Connection Status.
See where its trying to connect.
Report to your Exchange Admin, most case it has to be checked at Exchange Server End, If you opt out network related issue.

Similar Messages

OUTLOOK 2013 DISCONNECTED FROM EXCHANGE SERVER

Outlook 2013 works fine on Laptop that did not participate in the update on Tuesday for Office. The desktop unfortunately did perform update. Since that time Outlook cannot connect to the Server. What happened?

Hi,
Do you mean the Outlook in desktop can't connect to Exchange server since installing a update? Does it show "Disconnected" in the bottom-right of the Outlook window after opening Outlook?
Please make sure your desktop network is well and it is restarted after performing update. Then disable Exchange Cached mode in Outlook and use Outlook online mode to check whether it works well. If everything works fine in Online mode, please
create a new Outlook profile
for Cached mode to check whether the issue persists.
Regards,
Winnie Liang
TechNet Community Support

Cannot connect to an Exchange account in Outlook 2013 using "Microsoft Exchange Server or Compatible Service"

Dear All,
I cannot connect to my Exchange account in Outlook 2013 using "Microsoft Exchange Server or Compatible Service".
First I would like to present my network environment, I have 4 physical servers;
The first one is holding the Domain Controller 1, IP@: 192.168.1.10
The second server is holding the additional Domain Controller which it is DC2, IP@: 192.168.1.11
The third server is holding the Exchange 2013 Mailbox, IP@: 192.168.1.15
And the last server is holding the Exchange 2013 CAS-HT, IP@: 192.168.1.16
I am doing the steps below:
1-Creating a new profile in outlook and start configuring the exchange account by entering the IP address of the Exchange-CAS Server, 192.168.1.16
2-entering the account name: [email protected]
3-Go to "More Settings" > "Connection" > "Connect to Microsoft Exchange using HTTP" > and entering the "Exchange Proxy Settings"
4-type the exchange CAS Server URL, https://192.168.1.16
5-Check the "Connect using SSL Only"
6-Authentication Settings: "NTLM Authentication", and pressing Apply
7-When I press the "Check Name" button, a message occurred> "The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action".
8-I go back to the "Exchange Proxy Settings" and I Uncheck the "Connect using SSL Only" and pressing Apply
9-i press the "Check Name" Button, a small window occurred to enter a Username and Password, so I enter the Administrator username and the administrator password and pressing "OK", but nothing is changed, I tried to enter my
username and password in the small window and I still got the same result.
I cannot verify the account name and I cannot complete the process.
I appreciate you kind assistance.

Hi,
To narrow down the cause, I’d like to recommend the following troubleshooting:
1. Try to login the test account through OWA.
2. Check the Autodiscover settings: get-clientaccessserver |fl autodiscoverserviceinternaluri
3. Check the result of directly accessing the following URL:
https://autodiscover.domain.com/autodiscover/autodiscover.xml
Thanks,
Angela
Angela Shi
TechNet Community Support

I can't create an email account in Outlook 2013 for my exchange server

Have tried many things on this issue.
I have a new tablet PC running Windows 8. I am able to connect to my Exchange Server account using Windows 8 Mail, no problem but when I have tried to set up an account for Outlook 2013 to connect to the same Exchange Server using exactly the same login
information I cannot get it to connect. I simply get the message that the Exchange Server is unavailable.
I've been able to connect a variety of other devices to the same Exchange Server account without any problem - iPhones, Windows Phone, iPads, etc, etc all without problem. It's just this device and Outlook 2013 seems to be the issue. From checking various
forums seems this is not an isolated issue but I've not been able to find a useful solution so far. Have deleted the user profiles and .ost files, switched off caching etc, all to no avail.
One key difference between the account information required by Windows Mail and Outlook is that in the Windows Mail system I am prompted to enter my domain information. I know this is critical from the information provided to me by our network administration
team but there is nowhere in the Outlook account setup process where I can enter my domain info.
Closest I've been able to get to success is to use the manual account creation process and select the Exchange ActiveSync option - this gets me to the point where I'm prompted for my username and password info but it fails at this step because I am connected
to a local domain (the domain account for the PC) and my user name and password are not accepted. There is nowhere in this login process that I can find where I can enter the correct domain info.
Any ideas on a solution would be very much appreciated - I use Outlook extensively in my work and whilst the Windows 8 Mail system is good, it doesn't have the level of functionality I need.
Many thanks
Wayne.

Have managed to solve this with your help Martina regarding using the domain\username combination.
Here's the solution in detail in case anyone else is having similar problems.
From control panels - select the User Accounts and Family Safety item, then the Mail (Microsoft Outlook 2013) item and then the Email Accounts option.
Select the Email tab and click 'New... button to create a new email account
Choose the standard Email account option in the following form. (Not the 'Manual' option'
Enter your Exchange account details - no alterations necessary here. just your standard details.
As the account verification proceeds you are prompted to again enter your username and password details. In this form, instead of using the top option with your username already populated, click the lower 'Other user' option and enter your domain\username
details. This changes the domain. Enter your password as usual.
I was prompted to do this twice - same each time. Enter domain\username in the username field and usual password
Account is then created.
Open Outlook to complete the process and synchronise data with Exchange.
Hope this is helpful to others - again, many thanks for your assistance Martina.
Wayne.

Need help with Outlook 2013 connecting to Exchange server(2010)

Hi
I need help with Outlook 2013 and with my exchange server(2010) email account
After setting up account initially emails come in and than after an hour or two stop. My OWA is working fine with no issues. I have even created a forward rule in OWA to my GMAIL account whch works fine
However Outlook 2013 is not syncing messages, have difficulty in sending emails sometimes as it takes too long. In fact the connection also is intermittent. Even if the task bar shows connected to exchange, it seems that is not the case since new emails
and any emails I compose dont work. I have trouble shot the issue with my ISP and email service provide, but they havent resolved the issue I have also done a TraceRoute and that shows no drops or problems to he exchange server.
Can someone please help me resolve this matter so I can continue to use Outlook 2013( running Windows 8.1) in both my computers which have the identical problem
Look forward to a solution soon
Thanks

Hi Angela
Thanks for your message
To answer your questions, please note the following
a) My account is set up in Cache Mode( not online mode)
b) I am the only other user on the account
c) When the connection to the exchange server is broken, I see upon clicking connection tab that there is no information in the box, and when I press reconnect it starts showing "connecting"
d) When the connection to the server is there, it shows connection as "established"
e) Sorry I dont understand th meaning of CAS array in your environment? Can you pls explain
Since yday I have been using Outlook 2010 on desktop and Outlook 2013 on my laptop using Exchange 2013 account. So far all emails are syncing, and I can send emails from both computers. However, I am concerned that the connection can break-off anytime,
as it has done that in the past on both outlook versions. The max time it has worked without any problem is 48 hrs and than after that the same issue of not connection, not syncing and unable to send emails happens
My ISP has checked and there is no network connectivity issues. My email service provider has trouble shot the issue many times, but to no positive results. I have also changed the profile a few times, but the intermittent connectivity problem hasn't
been resolved.
Can you identify the possible causes and more importantly a working permanent solution please
Thanks
Mahesh

You must connect to Microsoft Exchange with your current profile before you can synchronize your folders with your outlook data file (.ost).... OWA works but outlook 2013 does not, exchange server 2013 on Server standard 2012

I have read a lot of articles and tried a lot of things, but I cannot get outlook to connect to my exchange server. This is a test environment, I have tried making my own certificate and signing it through my own CA to no avail. I have completely disabled
windows firewall and stopped the service. I can ping between the two just fine by name or IP. I've tried not using cached mode, creating new profiles in outlook etc. I tried setting my CertPrincipalName to my FQDN in exchange powershell.
I am not an expert with exchange at all, but I feel like this should work with little to no configuration, instead I've wasted days on this. Half of the articles I've read don't seem to have solutions, and the other half have solutions that are not working
for me.
I can access OWA and send emails on a client computer through OWA with no problems.
I am running a test domain on the same network as my current exchange 2003/sbs 2003 active environment, I don't know why this would be an issue, but if it is I cannot figure out why. The only thing I can see holding me back right now is not having a signed
certificate from digicert etc, and an official internet domain set up, but I don't think either of those things matter in my situation.
Any help is greatly appreciated and I'll gladly provide any other information requested to solve this issue, thank you.

I have a similar setup and also have the same error. Did you find a solution for this?
In the managed availability - monitoring log I see the following errors:
EMSMDB.Connect() step of ComplianceOutlookLogonToArchiveRpcCtpProbe/Mailbox Database 0326619395 has failed against BESRVCOTEXCH001 proxying to BESRVCOTEXCH001 for [email protected].
Latency: 00:01:58.0150000
ActivityContext:
Outline: [15] RpcProxy connectivity verification; [117999][FAILED!] EMSMDB.Connect();
Likely root cause: HighLatency
Details:
Error: Error 0x71a (The remote procedure call was cancelled) from ClientAsyncCallState.CheckCompletion: RpcAsyncCompleteCall RPC EEInfo is not enabled or there is no error on this thread.
Log: RpcProxy connectivity verification
Task produced output:
- TaskStarted = 8/5/2014 7:47:11 AM
- TaskFinished = 8/5/2014 7:47:11 AM
- ErrorDetails =
- Latency = 00:00:00.0153816
- RpcProxyUrl = https://besrvcotexch001.hq.corp.cotrain.lan/rpc/[email protected]:6001
- ResponseStatusCode = OK
- RequestedRpcProxyAuthenticationTypes = ntlm
- RespondingHttpServer = BESRVCOTEXCH001
- RespondingRpcProxyServer = BESRVCOTEXCH001
- WebHeaderCollection = Persistent-Auth: true
X-DiagInfo: BESRVCOTEXCH001
X-BEServer: BESRVCOTEXCH001
Content-Length: 20
Content-Type: application/rpc
Date: Tue, 05 Aug 2014 05:47:11 GMT
Server: Microsoft-IIS/8.0
X-Powered-By: ASP.NET
RpcProxy connectivity verification completed successfully.
Mailbox logon verification
EMSMDB.Connect()
Task produced output:
- TaskStarted = 8/5/2014 7:47:11 AM
- TaskFinished = 8/5/2014 7:49:09 AM
- Exc
and
EMSMDB.Connect() step of OutlookRpcCtpProbe/Mailbox Database 0326619395 has failed against BESRVCOTEXCH001 proxying to BESRVCOTEXCH001 for [email protected].
Latency: 00:01:58.0250000
ActivityContext:
Outline: [13] RpcProxy connectivity verification; [118011][FAILED!] EMSMDB.Connect();
Likely root cause: HighLatency
Details:
Error: Error 0x71a (The remote procedure call was cancelled) from ClientAsyncCallState.CheckCompletion: RpcAsyncCompleteCall RPC EEInfo is not enabled or there is no error on this thread.
Log: RpcProxy connectivity verification
Task produced output:
- TaskStarted = 8/5/2014 7:23:20 AM
- TaskFinished = 8/5/2014 7:23:20 AM
- ErrorDetails =
- Latency = 00:00:00.0132417
- RpcProxyUrl = https://besrvcotexch001.hq.corp.cotrain.lan/rpc/[email protected]:6001
- ResponseStatusCode = OK
- RequestedRpcProxyAuthenticationTypes = ntlm
- RespondingHttpServer = BESRVCOTEXCH001
- RespondingRpcProxyServer = BESRVCOTEXCH001
- WebHeaderCollection = Persistent-Auth: true
X-DiagInfo: BESRVCOTEXCH001
X-BEServer: BESRVCOTEXCH001
Content-Length: 20
Content-Type: application/rpc
Date: Tue, 05 Aug 2014 05:23:20 GMT
Server: Microsoft-IIS/8.0
X-Powered-By: ASP.NET
RpcProxy connectivity verification completed successfully.
Mailbox logon verification
EMSMDB.Connect()
Task produced output:
- TaskStarted = 8/5/2014 7:23:20 AM
- TaskFinished = 8/5/2014 7:25:18 AM
- Exc

Outlook 2007 compatiable with Exchange server 2013

Hi
I would like to ask, i have outlook 2007 and Exchange server 2013, when i configure outlook 2007, i fail to configuration, Is it outlook 2007 compaitable to exchange server 2013.

Yes, Outlook 2007 is supported. Make sure that the Outlook 2007 clients are fully updated. As a minimum, you need
SP3 for office 2007,
kb2687404 and
kb2768023.
Again, the best approach is to have all office 2007 updates installed.
Step by Step Screencasts and Video Tutorials

Outlook 2013 with Office365 exchange Scheduling assistant not retrieving free/busy information

Hi, we are using Outlook 2013 with Office365 Exchange and when using the Scheduling assistant in Outlook users are seeing "No Information. No free/busy information could be retrieved". The scheduling assistant works fine in OWA.
I have spent time trying to find an answer on the web but most answers involve different exchange variations.
Mark

Hi,
Since the problem only exists on Outlook Client, we can try running Outlook with the switch "/cleanfreebusy", this will clear and regenerate free/busy information:
outlook.exe /cleanfreebusyin the blank box, then press Enter.
You can also switch between Online and Cached Mode to check if there's a difference.
Regards,
Melon Chen
TechNet Community Support

Exchange 2013 CU7 - Frequent Outlook 2013 Disconnections and Delays

We currently have the following environment:
Windows 2012 VM on Hyper-V with 24GB of RAM and 4 virtual procs (1 socket)
Cisco UCS, B200 M3 Blades
Exchange 2013 CU7
Exchange 2007 is in our environment, but public folders have been removed and only a few stale, unused accounts exist on it.
Two dual-role CAS/Mailbox servers
Mailbox servers are in a DAG
MAPI/HTTP is our connection protocol
.NET Framework 4.5.2
Clients are Outlook 2013 SP1 on Windows 7 and 8.1
(Currently round robin DNS, but we have a hardware load balancer we've temporarily taken out of the mix to solve this problem)
What we're seeing is frequent disconnections from Exchange, regardless of the CAS server. That is, both CAS servers will disconnect clients, but not at the same time. When we look at the Exchange boxes, we notice that the CPU is 99% - 100% each time the
disconnections occur. When we hunt down the IISWorker process causing the sudden CPU run, we see it comes back to the following app pools:
MSExchangeMAPIFrontEndAppPool
MSExchangeMAPIMailboxAppPool
(We were running RPC/HTTP, but switched to MAPI/HTTP to resolve the problem. We had the same issue with equivalent RPC app pools at the time.)
Eventually, within a minute or two, the CPU load will decrease and the clients connected via that CAS will regain connection. As you can imagine, the pain is felt more frequently by uncached clients--although everyone, regardless of caching, will see
the disconnections.
Basically, the problem sounds exactly as shown in this KB: http://support.microsoft.com/kb/2995145 Unfortunately, we already had .NET 4.5.2 installed, and have changed the environment variable and registry as shown in the article.
We're in contact with Microsoft Support, but thus far they're scratching their heads.
I'm clearing up all small errors to decrease the noise in the application error logs, but the most persistent one is Event ID 106 (MSExchange Common):
"Performance counter updating error. Counter name is Time in Resource per second, category name is MSExchange Activity Context Resources. Optional code: 2. Exception: The exception thrown is : System.InvalidOperationException: Instance 'ad-powershell-defaultdomain'
already exists with a lifetime of Process. It cannot be recreated or reused until it has been removed or until the process using it has exited."
Loading/reloading and recreation of the performance counters does not fix the problem, by Microsoft Support or us. Of course, this error existed before we started having issues; I'd just like to clean it up just in case it's a contributing factor.
Has anyone seen anything similar?

We're using a Barracuda load balancer (641), but we've eliminated that as a source of the problem. The CPU spikes and disconnections happen whether or not the load balancer is in use.
This problem is still ongoing, and we're still working with Microsoft Support. Right now they're focused on our environment, but having combed through it numerous times, there's nothing that stands out. I suspect this is a bug in CU7 (yet I would
readily accept our environment being at fault if it means we can identify and resolve the problem), but that's not the road Support is going down.
We've looked at storage I/O on the VM hosts (disk responses are 10 MS or less), added double the CPUs to each mail server (for a total of 8, each), disabled TCP chimney offload, run numerous Experfwiz log collections, etc... Now
the tech is focused on a particular mailbox database being the culprit because it also takes up more CPU when the MAPI app pools are gunning pretty high. I suspect that it is a symptom and not the problem, but I have no choice but to follow his lead.
What is your environment like? Are you also CU7? And did the problem show itself after a cumulative update was applied?

Outlook 2010 disconnects from Exchange 2013

One of the users running Outlook 2010 (14.0.7108.5000) randomly gets disconnected from her mailbox on Exchange 2013. The disconnect lasts about 5 min and then connection reestablishes. While outlook gets disconnected, computer does not have any problems
accessing any other network resources. Event 25 gets logged on the client when outlook disconnects and states the following. "Network problems are preventing connection to Microsoft Exchange."
Other users in the same mailbox database don't experience or notice the same issue.
The error message states that the mailbox database is offline, but it's probably misleading as the database remains online and mounted while the disconnect happens. The problems seems to follow the user no matter what mailbox database she is in.
The following information gets logged in exchange RCP Client Access log Listed in chronological order.
RopHandler: OpenFolder: [StoragePermanentException] There was an error parsing the entry ID. -> [MapiExceptionInvalidParameter] Unable to obtain the FID and MID from the entry id. (hr=0x80070057, ec=0)
ClientRPCCount=42;AvgClientLatency=00:00:00.0022142;ServerRPCCount=8;AvgCasRPCProcessingTime=00:00:00.0057500;AvgMbxProcessingTime=00:00:00;MaxCasRPCProcessingTime=00:00:00.0460000;20%ClientPercentile=10;40%ClientPercentile=10;60%ClientPercentile=10;80%ClientPercentile=10;90%ClientPercentile=10;95%ClientPercentile=20;99%ClientPercentile=20;100%ClientPercentile=50;20%CasPercentile=10;40%CasPercentile=10;60%CasPercentile=10;80%CasPercentile=10;90%CasPercentile=10;95%CasPercentile=10;99%CasPercentile=10;100%CasPercentile=50;20%MbxPercentile=10;40%MbxPercentile=10;60%MbxPercentile=10;80%MbxPercentile=10;90%MbxPercentile=10;95%MbxPercentile=10;99%MbxPercentile=10;100%MbxPercentile=10;ClientRpcFailureData:
RpcEndPoint: [ServerUnavailableException] Connection must be re-established -> [SessionDeadException] Connection is severed (ConnectionFailedTransientException). Client needs to reconnect. -> [ConnectionFailedTransientException] Cannot get row count.
-> [MapiExceptionNetworkError] Unable to get table row count. (hr=0x80040115, ec=0)
RopHandler: Logon: [RopExecutionException] Mailbox is temporarily unavailable. Error code = MdbOffline (0x00000476) -> [MailboxOfflineException] Cannot open mailbox /o=CORP/ou=Office/cn=Recipients/cn=Banger. -> [MapiExceptionMdbOffline] Unable to make
connection to the server. (hr=0x80004005, ec=1142)
RpcEndPoint: [ServerUnavailableException] Connection must be re-established -> [SessionDeadException] The primary owner logon has failed. Dropping a connection. -> [RopExecutionException] Mailbox is temporarily unavailable. Error code = MdbOffline
(0x00000476) -> [MailboxOfflineException] Cannot open mailbox /o=CORP/ou=Office/cn=Recipients/cn=Banger. -> [MapiExceptionMdbOffline] Unable to make connection to the server. (hr=0x80004005, ec=1142)
Any help would be greatly appreciated

After reviewing the entire RCP Client log on the server, I am ruling out the client PC at this moment.
The disconnect seems to be getting triggered by a Healthmailbox check that starts right before users gets disconnected.
Here is a similar problem with exchange 2010 with no answer.
http://serverfault.com/questions/474123/one-email-user-keeps-disconnecting-from-our-exchange-server
Healthmailbox associated with user's mailbox database preforms the following operations at 19:00:05.899Z
Connect
OwnerLogon
OwnerLogoff
Disconnect
a minute later, at 19:01:43.526Z Healthmailbox associated with initial mailbox database preforms the following operations
Connect
ArchiveLogon
ArchiveLogoff
Disconnect
and then at 19:01:46.479Z server logs RopHandler: OpenFolder: [StoragePermanentException] There was an error parsing the entry ID. -> [MapiExceptionInvalidParameter] Unable to obtain the FID and MID from the entry id. (hr=0x80070057, ec=0) for the
client connection and client notices the disconnect.

Outlook 2013 connection status 'Exchange Directory' disconnected randomly for random users (Exchange 2013)

We have been encountering an issue where upon random Outlook 2013 users are unable to open the address book, or add a room to a meeting (using 'Add Rooms...' button), and an error message is displayed that the server is unavailable. Mail flow and
everything else functions normally.
If I look at the Outlook connection status of an affected user, I will see that all connections are established except for the 'Exchange Directory' connections which show disconnected. If I click the 'Reconnect' button the Exchange Directory connections
are re-established, and the user can now access the address book/meeting rooms as normal.
Are there any ideas what I would check, logs I could look at, events or anything I can check on the server side that might lead me to an answer what could cause this?

Outlook 2013 gets that data from Exchange 2013 by connecting to Exchange Web Services. That's where you should look.
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

Weird emails showing in Outlook 2013 Inbox after Exchange 2013 PST Import

Hi there,
I've just done an Import PST from Exchange 2013 using the GUI, and when it is finished, I then open Outlook 2013 I am seeing a few strange emails in the Inbox.
The PST's were from Outlook 2007, and were previously used in with POP mail.
The message is like this:
Subject: Undeliverable: Not read: RE: Re: information
Your message did not reach some or all of the intended recipients.
Subject: Not read: RE: Re: information
Sent: 20/04/2014 11:08 p.m.
The following recipient(s) cannot be reached:
Big John on 20/04/2014 11:11 p.m.
Diagnostic code = MailRecipientUnknown; Reason code = TransferImpossible; Status code = 511
< #5.1.1 smtp;550 5.1.1 RESOLVER.ADR.RecipNotFound; not found>
The date and time of the message is during the import process.
Does anyone have any suggestions?
From a PST of around 8GB, I ended up with about 50 of these type of messages, mostly to the same recipients, but there were some different ones. From a mailbox of about 3GB, I got about 5 of these messages. From the smaller mailboxes I got none.
Thanks in advance,
Steve.

Hi Steve,
Please verify whether this issue occur in OWA.
If everything is OK in OWA, it seems the .pst import completed successfully. Let's perform troubleshooting on the Outlook client side.
1. Please run Outlook under the safe mode to avoid some AVs and add-ins.
2. Please try to re-create profile to refresh the caches.
3. Please also check whether the missing messages in others' folders or subfolders.
I want to know that why you exported to .pst from Outlook 2007 and imported it into Exchange 2013. Did you migrated Exchange server from 2007/2010 to 2013?
If it is the case, I suggest moving mailbox from Exchange 2007/2010 to Exchange 2013.
Please correct me if there is any misunderstanding.
Thanks
Mavis
Mavis Huang
TechNet Community Support

Online Archives for Outlook 2013 do not appear in Outlook 2013 running on Terminal Server

Hello,
We are currently attempting to get our users away from using PST files and instead use the Personal Online Archive feature but have come across a problem
Environment
Windows 2008 R2 Remote Desktop Services (Terminal Server)
Office 2013
Citrix 6.5 XenApp
So on the Exchange side I went through the steps of setting up my PST use as a guinea pig for testing. I was able to setup the Archive database, enable archiving on my mailbox, and import my PST into the Archive database.
I then opened Outlook 2013 on my stand-alone PC and there was my Online Archive. Great!
I then double checked and also saw it on the OWA site on the Exchange server. Super!
I finally logged into our RDS (Terminal) server and opened Outlook 2013 there. But the Online archive was not there. Hmmm..
I did some researching and this article about Outlook 2010 suggested it was a permission issue:
http://social.technet.microsoft.com/Forums/office/en-US/1e8d5d4b-e26b-4be6-b646-eb6e796c6295/exchange-2010-mail-archive-missing-in-outlook-2010-shows-in-owa?forum=outlook
So I ran through those steps in Powershell but no change.
I also don't think it's a licensing issue because the license I have on my stand-alone PC is the same volume license keys (MAK) as on my Terminal Server.
Soo... I'm a bit stuck and was hoping for some help. I can't proceed with migrating other PST files to the online archive until I get this resolved.
Thanks

Hi,
In theory,
Outlook reads the
msExchDelegateLink attribute of the user in AD to display the additional mailbox (Online Archive folder).
Since the standalone client can display the archive mailbox properly, it seems this attribute is available in AD. I suspect the issue locates on the way that the terminal
clients access the server. I suggest we check whether the client has properly permission to connect to AD when accessing remotely.
Thanks,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Simon Wu
TechNet Community Support

MAC Office 2011 continues to disconnect from Exchange server.

Just install / deploy a new iMAC running OSx 10.9.5 and MAC Office / Outlook 14.4.5 (141003). After a period of idle time the Outlook client indicates "not connected to <exchange server>". Have to exit and re-open / relaunch Outlook
client in order to get the client to update / sync. Tried recreating account / profile -- doesn't resolve issue.
OWA works fine / smartphone works fine too;
Windows PC running Windows 7 and Office 2013 works fine too.
Please Help.
Thank you,
Bill

Hi Bill,
Based on my knowledge, here are some differences between Outlook for Windows and Outlook for Mac when connecting to Exchange:
1. Outlook for Windows accesses autodiscover via SCP, MAC Outlook
uses only the predefined URLs, the HTTP redirect check, or the DNS SRV lookup method. This is similar to what Outlook uses when it runs Autodiscover service from outside the organization’s network.
2. Outlook for Windows use Outlook Anywhere (RPC over HTTP) to connect to Exchange 2013 while Outlook for Mac uses Exchange Web Services to communicate with the Exchange server.
Since the issue only happens in Mac users, I suggest we can ask a question in Outlook for Mac forum for more suggestion:
http://answers.microsoft.com/en-us/mac/forum/macoutlook?tab=Threads
Additionally, here is an article that may be helpful to you:
http://blogs.technet.com/b/johnmak/archive/2012/04/01/a-great-tool-for-troubleshooting-autodiscover-and-outlook-2011-for-mac-connectivity-issue.aspx
Regards,
Winnie Liang
TechNet Community Support

Outlook 2010 not connecting exchange server

We have Exchange server on remote site. we have installed win7 SP1 and office 2010 SP2 and updated the system as well. but
outlook 2010 is always "asking password" or it shows "trying to connect" in status bar and then it got disconnect. i have tryied configured NTLM authentication, https proxy settings everything i have tryied as mentioned in
blogs but it doesn't worked out to me but outlook is working fine in other system with same settings and H/W and S/W. can any one kindly help me on this

Hi,
You can first use Remote Connectivity Analyzer to test if you can connect to the Exchange server:
https://testconnectivity.microsoft.com/
We may need to repair the Outlook profile to fix the problem:
In Outlook, click the arrow next to Account Settings on the
File tab, and then click Account Settings.
In the Account Settings dialog box, select your account on the
E-mail tab, and then click Repair. Follow the instructions in the repair wizard.
When the repair is finished, restart Outlook.
As you mentioned, Outlook always asks for password. If the issue persists, check this setting:
Go to File tab -> Info -> Account Settings -> Account Settings…
Highlight your Exchange account and click Change button.
Click on More Settings button.
Select the Security tab.
Under the User Identification, make sure the “Always prompt for logon credentials” option is not selected.
Outlook may continuously asks for password due to the corrupted credentials, we can try the following steps as well:
Go to Control Panel, and then click Credential Manager.
Note If View by is set to Category, click User Accounts first, and then click Credential Manager.
Locate the set of credentials that has Outlook in the name.
Click the name to expand the set of credentials, and then click Remove from Vault.
Repeat step 3 for any additional sets of credentials that have the word Outlook in the name.
I hope the information is helpful.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

OUTLOOK 2013 DISCONNECTS TO EXCHANGE SERVER

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