Outlook 2013 Inbox issue

I have

what exact error you're facing? Please explain...
DeVa, M.S., {MSFT} Please remember to mark the replies as answers if they help

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Emails show up on web but not in Outlook 2013 inbox

I have several email accounts and one of them that is working fine on Outlook 2013 is set up as a Microsoft Exchange account. But the other ones are set up as IMAP/SMTP accounts and the emails don't show up in the inbox, only on the web. When I check the
settings and run a test, everything goes through fine. Why don't the emails show up in my Outlook 2013 inbox? Help!

Hi,
What's the build number of Outlook you are using? Please first make sure you have installed all available updates. This is because Microsoft has released an update before which has fixed several IMAP issues in Outlook 2013. See:
http://support.microsoft.com/kb/2837618
If above doesn't fix the issue, we may also try the following steps to see the result:
1. Open Outlook, click File > Info > Account Settings > Account Settings.
2. Double-click your IMAP account to open the Change Account
wizard.
3. Click More Settings button, click Advanced tab.
4. Under Folders heading, type Inbox in the blank box.
5. Click OK and then click Next to complete the configuration.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Weird emails showing in Outlook 2013 Inbox after Exchange 2013 PST Import

Hi there,
I've just done an Import PST from Exchange 2013 using the GUI, and when it is finished, I then open Outlook 2013 I am seeing a few strange emails in the Inbox.
The PST's were from Outlook 2007, and were previously used in with POP mail.
The message is like this:
Subject: Undeliverable: Not read: RE: Re: information
Your message did not reach some or all of the intended recipients.
Subject: Not read: RE: Re: information
Sent: 20/04/2014 11:08 p.m.
The following recipient(s) cannot be reached:
Big John on 20/04/2014 11:11 p.m.
Diagnostic code = MailRecipientUnknown; Reason code = TransferImpossible; Status code = 511
< #5.1.1 smtp;550 5.1.1 RESOLVER.ADR.RecipNotFound; not found>
The date and time of the message is during the import process.
Does anyone have any suggestions?
From a PST of around 8GB, I ended up with about 50 of these type of messages, mostly to the same recipients, but there were some different ones. From a mailbox of about 3GB, I got about 5 of these messages. From the smaller mailboxes I got none.
Thanks in advance,
Steve.

Hi Steve,
Please verify whether this issue occur in OWA.
If everything is OK in OWA, it seems the .pst import completed successfully. Let's perform troubleshooting on the Outlook client side.
1. Please run Outlook under the safe mode to avoid some AVs and add-ins.
2. Please try to re-create profile to refresh the caches.
3. Please also check whether the missing messages in others' folders or subfolders.
I want to know that why you exported to .pst from Outlook 2007 and imported it into Exchange 2013. Did you migrated Exchange server from 2007/2010 to 2013?
If it is the case, I suggest moving mailbox from Exchange 2007/2010 to Exchange 2013.
Please correct me if there is any misunderstanding.
Thanks
Mavis
Mavis Huang
TechNet Community Support

Outlook 2013 sync issues

I setup a new install of outlook 2013 this week - using pop3 and connecting outlook to my work gmail account. I am receiving some messages but not all. When i look back and forth b/t the actual gmail inbox and outlook 2013, there are several
(about half) of the emails not showing up. Not in any other folders either (Spam, etc.). Also, when i send myself a test message, i receive the message (by checking in gmail directly) but dont receive it in outlook - rather i receive a bounced email
notification in outlook as if the email didn't go through.
Need help....
kevin

Hi Kevin,
When you finished the configuration of your Gmail in Outlook, did you receive a test message with the subject "Microsoft Test Message"?
Does the bounced email notification sent from "Microsoft Outlook"?
Since you can receive the message from webmail, seems the outgoing server settings in Outlook is OK. I guess something is wrong with the incoming server settings. Please try to create a new mail profile in Control Panel and reconfigure your email
account according to the steps below:
1. Login to your Gmail in browser and open the Settings panel. Click on the
Forwarding and POP/IMAP tab and verify POP is enabled and save changes. Select either:
a. Enable POP for all mail
b. Enable POP for mail that arrives from now on (recommended)
2. Now, open Outlook and go to the Add New Account window. Select "Manual setup or additional server types" and click
Next.
3. Select "POP or IMAP". Click Next.
4. Now, we need to manually enter the server settings for your account.
Your Name: The display name you’d like others to see.
E-mail Address: your Gmail address in full ([email protected] or [email protected] when using Google Apps)
Account Type: POP3
Incoming mail server: pop.gmail.com
Outgoing mail server: smtp.gmail.com
User Name: your Gmail address in full ([email protected] or [email protected] when using Google Apps)
Password: Your Gmail password
Remember password: optional
Require logon using Secure Password Authentication (SPA): disabled
5. Click More Settings button.
Under Outgoing Server tab:
My outgoing server (SMTP) requires authentication:
enabled
Use same settings as my incoming mail server:
enabled
Under Advanced tab:
Incoming server (POP3): 995
Use the following type of encrypted connection: SSL
Outgoing server (SMTP): 465 (SSL) or 587 (TLS)
Use the following type of encrypted connection: SSL or TLS
Leave a copy of messages on the server: disabled (Gmail holds a copy already by default)
More detailed configuration steps, you can refer to this:
http://www.howto-outlook.com/howto/accountsettings.htm#gmail-pop3
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Cannot receive email in my Outlook 2013 Inbox

I am running Windows 8 and using Outlook 2013, IMAP. My laptop has stopped receiving emails; they do not show up in the inbox. Nothing had changed; it just stopped working. I can send emails, but emails received since this problem started are not in my Outlook
Inbox. Emails prior to this are visible in the Inbox, however.
I have checked the port settings, root path directory, and other Outlook settings. I have disabled all add-ins. When I log into my email via webmail, the emails are in the IMAP Inbox. I have checked the Account, and Outlook logs in and sends an email test
message correctly; it appears on my mobile phone, but not in my Outlook Inbox.
I ran the Outlook repair tool, and it fixed a minor issue. Nothing has worked here. Any ideas appreciated.

The quickest way to test this email account using the least amount of time is to create a new Outlook profile and configure the Imap account. A new .OST file will be created. Simply make the new profile the default so it's used the next time Outlook is opened.
There's no requirement to delete the original profile and in fact - DO NOT delete the old profile since you will lose your contacts/calendar/tasks at this stage.
The above scenario won't identify exactly "why" things stopped working but at least you'll know very quickly whether it's profile related or not. If you only have one email account and your "mail" component works then you'll need to do
the following to get your old contacts/calendar/tasks contained in the old profile since these are only stored "locally".
From within the original Outlook profile (the one where the Mail component has stopped working)
- create a new PST file
- copy the contacts/calendar/task folders from your original OST to the new PST
- close Outlook and switch to the new working Profile
- from the new profile - open the PST file
File --> Open & Export --> Open Outlook Data File (select the new PST file that was created
- copy the contents of those folders to the equivalent folders in the OST file (those will show as (This Computer Only) - when done
- right-click on the root of the PST file --> close
OR.........................(something to seriously consider regardless)
- instead of copying the items from the PST file to the OST file click on
File --> Account Settings --> Data Files tab --> make the PST file the "default" for the profile
(that will result in the contact/calendar/task folders being the default eliminating the risk of losing this data in the event you ever inadvertently delete the Imap account that created the OST file. You can't open an OST file separately if the email account
ever gets deleted nor can it be assigned when re-configuring the account the way you can using a POP account.)
Karl Timmermans [Outlook MVP] "Outlook Contact Import/Export/Data Mgmt" http://www.contactgenie.com

Cannot recieve email in Outlook 2013 Inbox

Set up Exchange Outlook 2013 email. Everything worked in the setup, however Outlook will only send but not receive inbox messages. Set up in Windows Mail and Apple phone and all is good. Only Inbox messages in Outlook not working.
Any suggestions?

Hi,
According to your description, I understand that outlook client can send but not receive messages.
I want to double confirm some points, please help me to collect answers to following questions:
1.How is the impact , one user or all users?
2.Cannot receive internally or externally?
3.How about receiving by using OWA?
4.Any error messages when cannot receive?
If OWA works fine, this indicate that an issue on the Outlook client side.
Please check whether the messages exist in the Junk E-mail folder. If yes, please re-configure the Junk E-mail Filter.
Please run Outlook safe mode to avoid some AVs and add-ins, or re-create profile for testing.
Please Send/Receive all Folder or Update Folder in Outlook.
Also try to collect related error message for the further troubleshooting.
Best Regards,
Allen Wang

Outlook 2013 - Inbox not showing count of unread emails

Ever since moving to Outlook 2013, some of our users are experiencing issues where their inbox does not show the count of unread emails. These user's are working in cached exchange mode. Taking them out of cached exchange mode, deleting OST file and then
putting back in cached exchange mode usually resolves the issue. However, this is only temporary and the problem comes back. We are running Exchange 2010.
Any suggestions on how to resolve this issue for good?
Thanks.

Hi
As per the information and details provided by you, to solve the problem of Outlook 2013, please follow these steps: -
I was also having the same problem. At the top of the
Inbox, I clicked “Unread” (which is new to
Outlook 2013, and different than the Unread, Mail search folder). It showed a message, something like,
“there are more items on the server”, and gave me a link to view the items. When I clicked the link, no items appeared, but my unread mail indicator on my
Inbox went away.
I hope this information will be helpful for you.
Thanks and regards
Shweta@G

Outlook 2013 Inbox stops working

For the past 2 months about once a week a couple of people stop receiving their mail in Outlook. They can send mail and mail sent to them shows up in webmail/phone apps but Outlook refuses to receive it. I have been fixing it by recreating the profile.
I tried clearing Inbox cache but after that it just stays retrieving messages forever.
We are using Office 365 with Exchange online. Outlook 2013 is set up with an Exchange account. Other people using same settings work fine.
So far I have been asking this question on Office 365 forums who sent me to Outlook 2013 forums and they sent me over here.
Any ideas what might be causing this problem or how to fix it permanently?

Hi rhassall,
Thank you for your post.
We do the follow steps to test:
1.Run in Clean Boot.
If window operation system is Window8 or Windows 8.1:
(1).Swipe in from the right edge of the screen, and then tap
Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click
Search.
(2).Type msconfig in the search box, and then tap or click
msconfig.
(3).On the Services tab of the System Configuration dialog box, tap or click to select the
Hide all Microsoft services check box, and then tap or click
Disable all.
(4).On the Startup tab of the System Configuration dialog box, tap or click
Open Task Manager.
(5).On the Startup tab in Task Manager, for each startup item, select the item and then click
Disable.
(6).Close Task Manager.
(7).On the Startup tab of the System Configuration dialog box, tap or click
OK, and then restart the computer.
If window operation system is Window7 or Windows Vista:
(1).Log on to the computer by using an account that has administrator rights.
(2).Click Start, type msconfig.exe in the
Start Search box, and then press Enter to start the System Configuration utility.
Note If you are prompted for an administrator password or for confirmation, you should type the password or provide confirmation.
(3).On the General tab, click the Selective startup option, and then click to clear the
Load startup items check box. (The Use Original Boot.ini check box is unavailable.
(4).On the Services tab, click to select the
Hide all Microsoft services check box, and then click Disable all.
Note This step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you
may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points.
(5).Click OK, and then click Restart.
2
Create a new Outlook profile.
(1).Exit Outlook.
(2).In Control Panel, click or double-click Mail.
Where is Mail in Control Panel?
Mail appears in different Control Panel locations depending on the version of the Microsoft Windows operating system, Control Panel view selected, and whether a 32- or 64-bit operating system
or version of Microsoft Outlook is installed.
The easiest way to locate Mail is to open Control Panel in Windows, and then in the Search box at the top of window, type
Mail. In Control Panel for Windows XP, type Mail in the
Address box.
Note
The Mail icon appears after Outlook starts for the first time.
The title bar of the Mail Setup dialog box contains the name of the current profile. To select a different existing profile, click
Show Profiles, select the profile name, and then click Properties.
(3).Click Show Profiles.
(4).Click Add.
(5).Type a name for the profile, and then click OK.
(6).export contacts and calendar from the original profile and import to new profile
If it still does not work, we collect Outlook logging for further troubleshooting.
We enable outlook logging by the following steps:
On the File tab, click Options.
In the Outlook Options dialog box, click
Advanced.
In the
Other section, select Enable troubleshooting logging (requires restarting Outlook), and then click
OK.
Restart Outlook 2013, reproduce the issue, and then close Outlook.
Click Start, click Run, and then type %temp%.
Locate the Outlook-########.etl file.
An internal Microsoft tool must be used to open the logs. A Microsoft support agent will investigate the logs.
Note It is important to turn off logging after you complete your troubleshooting. If logging is not turned off, the log files continue to increase.
If there are any questions regarding this issue, please be free to let me know.
Best regard,
Jim

Outlook 2013 - Calendar issues: Suggestions cannot be provided because free/busy data could not be retrieved

I noticed recently that I cannot see anymore free/busy information for my own organization colleagues.
I'm using Outlook 2013 (latest updates) upon Exchange 2010 (SP ?).
The suggestion DO work on my account using OWA.
Other users w/Outlook 2010 have no problems.
I tried to run "outlook /cleanfreebusy" but that switch isn't supported anymore in outlook 2013.
Anyone can help ?
Thanks

Hi,
I didn't say two but three places.
Actually, my wording is a bit confusing. In terms of where you go to remove them, it is indeed "Program and features" and "see installed updates". Now within there, I had the KB listed several times (3) under different products (like "Microsoft Outlook 2013"
and "Microsoft Office Professional Plus 2013") and I had to uninstall the KB from all three entries.
Note that, as per Robert Sparnaaij (http://www.howto-outlook.com, http://www.msoutlook.info)
: "I’m aware of the issues but they are not as black and white as the article(s) suggest(s) and not that widespread either to do a general recommendation to uninstall
a security update. In case of the IMAP issues, they are actually wrong.", and "It was said to
be fixed with Path Tuesday for December (December 10) but unfortunately somehow the Outlook 2013 update missed the cut. It got published on December 13 after all but only was approved a little over 24 hours ago as KB2850061. However, at the moment, only the
downloads are available but not yet the KB article nor are they currently being offered via Microsoft Update so unfortunately, the issue will drag on a bit longer. I’ve just published an article about it here:
http://www.howto-outlook.com/news/update-2013-12-ol2013.htm".
Lastly, "The KB article of the November update confirms that it fixes the Autodiscover connectivity issues with Exchange 2007:
If you are using Outlook to connect to a Microsoft Exchange Server 2007 mailbox:
You receive an error message that resembles either of the following when you try to configure Automatic Replies (Out of Office): Your automatic reply settings cannot be
displayed because the server is currently unavailable. Try again later.
You cannot retrieve Free/Busy data for calendar scheduling.
Add-ins that use the Account.SmtpAddress property no longer work.
These features rely on an underlying
Autodiscover technology. After you install this security update, Autodiscover may fail for Exchange 2007 configurations. Therefore, Outlook features that rely
on Autodiscover will also stop working. To resolve these issues, install update 2850061."
Hope this helps.

Outlook 2013 UI issues and glitches

We recently upgraded from Office 2010 to 2013. Outlook 2013 ( corporate license ) is having a very annoying issue displaying correctly on my machine
as you can see from the link below, part of the desktop or background applications is sometimes displayed.
Only way to fix it is to refresh, drag the office window or maximizing it ( sorry for the black lines but for the sake of privacy )
http://gyazo.com/b1a6ebf15a810ae944f1e1201022908c.png
So far I tried :
1- Disabling hardware acceleration - did not help
2- Upgrading my drivers to latest available - did not help
3- Disabled animation through registry as advised in some threads here - did not help
4- Disabled all Addons - did not help
5- Repaired / recreated OST file ( No PST yet ) - did not help
6- Safe mode - did not help
What else to try ?
My machine is Intel Core i7-4471 - 32GB 1600MHz RAM - 512GB PCIe SSD - Nvidia 780M 4GB DDR5 - 2560X1440 screen resolution.
Also Outlook is really slow to open with 6 seconds to load, it's the slowest application installed on my Windows 8.1 Pro . Outlook 2010 used to open in less than a second.
I'm out of ideas

Hi,
Based on my research, we can check if we selected the option disable hardware graphics acceleration:
File> options>advanced>display> confirm to clear the option
Additionally, since it’s a pure Outlook issue, I recommend you ask for more professional help on our Outlook forum:
http://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook
Best regards,
Angela Shi
TechNet Community Support

Outlook 2013 signature issue

Hello,
I'd be very grateful if someone could help with the following query that I received from a colleague. This issue was raised after I asked all members of staff, to standardise their email signatures.
"I followed your script for this: my image comes out bigger than yours?"
My instructions (the script) was:
Copy the attached .jpg image to your desktop
Select ‘FILE’ from the main navigation
Select ‘Options’ from the drop-down menu
Select the options for ‘Mail’ in the left hand column
Select ‘Signatures’ from the right hand column
If you’ve not already set up a signature, select “New”, give the signature a name and select “OK”
Having selected the name of the signature you want to edit, insert or update the text and image in the space provided.
Format the text, along the lines of my signature block below, adding or removing any elements (fax no, direct line, DX address etc.) according to your individual preferences
Set the defaults relating to when you’d like the signature to be used.
Any guidance about why the image is coming out larger when sent from a different email account/PC would be very welcome.
Many thanks,
Richard

Hi,
There is a setting in Outlook 2013 that may reduce the size of images, if you have ticked this option, the email that you send may display the image smaller than the one other people send.
In Outlook 2013, click FILE -> Options -> Mail -> Message format -> Reduce message size by removing format information not necessary to display the message. Uncheck this option and click OK.
Now send the email again to check the result.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2013 connectivity issue

Hello!
My Outlook 2013 stopped connecting to my Exchange 2013. After googling for a while I found this article:
http://infused.co.nz/2013/05/13/exchange-2013-outlook-anywhere-rpc-settings/
and checked get-outlookprovider status - it was exactly as in this post:
Name Server CertPrincipalName TTL
EXCH 1
EXPR 1
WEB I don't know whether this is the cause of my issue or not but I'd like to know: if Exchange Server has all required certificates installed why CertPrincipalName is empty in the output above?
Thank you in advance,
Michael

Hi Mavis,
Thank you for the reply!
"How about connect to Exchange server via OWA?" - OWA is working.
"About this confusion, the CertPrincipalName parameter specifies the Secure Sockets Layer (SSL) certificate principal name required for connecting to Exchange from an external location.This parameter is only used for Outlook Anywhere clients." -
as far as I know the only difference between external and internal Outlook connections is that external are SSL-enabled
by default and internal are http-based. All Outlook 2013 connections are Outlook Anywhere connections:
http://technet.microsoft.com/en-us/library/bb123741%28v=exchg.150%29.aspx#outlookanywhere
Outlook Anywhere and Exchange 2013
The Windows RPC over HTTP Proxy component, which Outlook Anywhere clients use to connect, wraps remote procedure calls (RPCs) with an HTTP layer. This allows traffic to traverse network firewalls without requiring RPC ports to be opened. In Exchange 2013,
this feature is enabled by default, because all Outlook connectivity takes place over Outlook Anywhere.
And I can require SSL even for internal Outlook connections any time...may be it is this requirement that makes this parameter (CertPrincipalName) show up...
One more thing that I can't understand: when Outlook starts it tries to connect by using HTTP (and when it succeeds I can confirm this by examining its Connection Status:
When Outlook can't connect the following event is registered:
If Outlook is connecting via HTTP what does this error mean?
Regards,
Michael

Outlook 2013 Rules issue when more than 50 rules exist ("The rules on this computer do not match the rules on Microsoft Exchange").

I think I may have found a bug.
My Outlook 2013 profile has more than 75 rules. When I started testing Outlook 2013, I got the message "The rules on this computer do not match the rules on Microsoft Exchange. Only one set of rules can be kept. You will usually want to keep the rules
on the server. Which rules do you want to keep?"
I did the following troubleshooting:
1. I created a new Outlook profile. This didn't fix the issue.
2. I exported my rules, cleared them using "outlook /cleanrules", then reimported the rules. This didn't fix the issue.
3. I cleared the rules again (outlook /cleanrules), then hand-entered the rules. This also didn't fix the issue.
4. I reduced the number of rules to less than 50. This FIXED the problem.
5. When I entered rule #51, the problem came back. When I removed ruled #51, the problem was again fixed.
Does anyone know of a fix or workaround to this issue?
Thanks.

Sounds like you went over your "rule quota limit" as you do have a great number of rules. Please see the link below for cause and possible resolution.
http://support.microsoft.com/kb/886616
Be kind and Mark as Answer if I helped.

Outlook 2013 Sync issue forler has 4000 emails

Dear All,
we have recently migrated users to exchange online. there was a user who has a large mailbox (11GB approx.) the migration has completed successfully but user's sync folder has more than 4000 objects as duplicated.
any idea on this is highly appreciated.
Thanks

Hi,
Conflicts folder contains all the multiple copies of conflicting items between what are in your local cache (OST) and your mailbox on the server.
An InfoBar at the top of the original item advises you that a conflict for this item exists.
The conflicting item is stored in the Conflicts folder. Clicking the InfoBar will bring up a list of conflicting items and allow you to resolve the conflict by determining which item you want to keep.
If you still need the items which are listed in the Conflicts folder, verify if they still exist in your mailbox and also exist on the server by using OWA.
If they doesn’t exist in your mailbox, you’ll need to move these items to a folder to check if the changes get uploaded now. If you can see these items in the mailbox, you can just cleanup the folder.
In addition, Outlook 2013 contains an improvement as of the April 2014 hotfix to prevent these errors from being saved in the Sync Issues folder, you may install the hotfix to improve the functionality.
2878323 Description of the Outlook 2013 hotfix package (Outlook-x-none.msp): April 8, 2014
For more information, please refer:
https://support.microsoft.com/kb/2606009
Best Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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SBS2011/Exchange 2010 + Outlook 2013 Flow Issues

Hi everybody,
Some time ago I've configured a SBS2011 server for one of my customers.
The SBS2011 has exchange and sharepoint, these services work fine.
The exchange server is only being used for the calendars, no e-mail flow.
The company uses IMAP through an external hosting-server.
So in Outlook 2013 we configure 2 accounts, one exchange account and one IMAP account.
Configuring the clients isn't a problem, and all seems fine, the calendar works.
But when the e-mail flow starts, users wil receive the same email multiple times and it seems the system is in a loop. E-mail flow will stop or the users get the same e-mails multiple times.
I've checked multiple solution regarding Win8+Outlook 2013 and IMAP, (issue about an update and setting the right root folder), but nothing seems to help.
We installed Outlook 2007 on the clients and configured them with both of the accounts and the system works like a charm! E-mail and the calendar are working like it should.
But the company bought about 20 Office 2013 licenses, so we need to get this to work on the new Outlook.
I don't think there is a problem in the Exchange Server, but in Outlook 2013, possible because both of the accounts share the same OST file.
Does anyone know how to solve this problem? Been running my mind for months.
With kind regards,
Tim Grave

Hi,
Based on the description, I understand Outlook uses the calendar via Exchange and email via IMAP, so there are two accounts setup in Outlook 2013, correct? Then how come they share the same .ost file? Please try to configure an individual .ost file
for both accounts, check whether the issue persists.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2013 Inbox issue

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