Outlook 2013 not opening

I am using MS Office 2013 Professional Plus in Windows 7 Ultimate.
When I tried to open outlook 2013 today, it just stops at "loading profile" dialog and then continuously showing that dialog. And not opening outlook further. During 6/7 before it was working fine when I setup my emails accounts. I also tried "outlook.exe
/safe" and "outlook.exe /resetnavpane" but same thing.
Thanks in advance.

What type of email account(s) do you use? Try creating a profile with just one account and see if it opens. If so, a data file could be corrupt.
Diane Poremsky [MVP - Outlook]
Outlook & Exchange Solutions Center
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Outlook 2013 not responding upon startup

Good day
We have a client that is running Windows Multipoint server on a Dell server, the remote users connected to the server can not open Outlook 2013, when they try open Outlook 2013 it would crash and state that Outlook can not open at this time please try again
later.
Please advise on what to do to solve this matter.
Thank you in advance.

Hi,
Are you using Outlook with Cached Exchange mode enabled? If not, please enable it to check the result.
Please first try to open Outlook in safe mode to check if this issue is caused by problematic add-ins. To do this, hold Ctrl key and then double-click on the Outlook shortcut to open it. If the problem would be gone in safe mode, please go to File >
Options > Add-ins and disable suspicious add-in to resolve the problem.
If above doesn't help, please follow the steps in the KB article below to troubleshoot the issue:
http://support.microsoft.com/kb/2652320/en-gb
Regards,
Steve Fan
TechNet Community Support

Using Outlook 2007 I want to receive emails on my iPhone 4 only when Outlook is NOT open on my computer, as when away from home or want to quickly check email when computer is not turned on. Either ALL emails come to my iPhone or none at all.

Using Outlook 2007 I want to receive emails on my iPhone 4 only when Outlook is NOT open on my computer, as when away from home or want to quickly check email when computer is not turned on. Either ALL emails come to my iPhone or none at all. Is the setting I need to change in Outlook or on the iPhone or is it somewhere else? I used to have this setting but transferring Outlook to a new laptop somehow turned it off.

No. You really can't do that. Not easily at any rate. You would have to set them both up to use POP3, but even then there is no way to guarantee that the phone won't poll the server prior to your computer doing so, pulling down the message from the server.

My outlook will not open yet all other microsoft packages will. When I click on the icon, the 'o' logo will come up for a split second but will not open the package - need to receive emails asap!

My outlook will not open yet all other microsoft packages will. When I click on the icon, the 'o' logo will come up for a split second but will not open the package - need to receive emails asap!

You're very welcome!
I meant holding the "option" (or "alt") key on your keyboard as you click the Outlook icon on the Dock, and continuing to hold it until you see the Microsoft Database Utility come up. Alternatively, you can open the utility by navigating to Applications/Microsoft Office 2011/Office and then double-clicking the Microsoft Database Utility app.
When you rebuild your database using that program, a backup copy of your original database (containing your account info, contacts, mail, calendars, etc) will be created. As a security precaution, you should also ensure you have a backup of your database (which you can find by going to Documents/Microsoft User Data/Office 2011 Identities/ and copying the contents of that folder onto an external drive).

Outlook 2013 not connect with Exchange server 2013 in internal network

Hello All,
I Have two Exchange server 2013 in our environment. Both server install mailbox and CAS role. After configure exchange server 2013, Outlook 2013 not connect in internal network. I have configure outlook manually. i tried by using the suggestion from blog
but not work. Outlook show that Server cannot connect/ server name could not be resolved. in outlook setting i also put exchange proxy setting. In exchange admin center i have changed the OWA, OAB, Auto discover name. But still not work.
I know that outlook can be connect from external by using ssl certificate and publish outlook anywhere but i did my configure from internal network.
Can you please suggest as soon as possible.
Thanks,
Parvez

Hi,
Firstly, I’d like to explain, same with external users, internal users use Outlook Anywhere to connect with Exchange server and use Autodiscover get all settings.
Thus, let’s try the following resolutions:
1. run the following command: get-clientaccessservice |fl autodiscoverserviceinternaluri
2. check if the host name in the above URL is in the DNS server and there is a DNS entry about the host name points to the proper IP address.
3. Check if the above host name is in your certificate.
Thanks,
Angela
Angela Shi
TechNet Community Support

Outlook 2013 not warning of oversized email

We have a 10MB limit for emails on our server. We host but not on an Exchange server. I have a few Users who are NOT getting the warning that their email message is over the limit from Outlook. Outlook sends the email instead of placing the email in the
Outbox and the User assumes the message is gone. The server actually deletes the email but the User still doesn't know that. Any ideas why Outlook is not warning with the prompt?

Hi jpwesty55,
Might be these given links can help you more:
http://arstechnica.com/civis/viewtopic.php?f=17&t=1115668
http://social.technet.microsoft.com/Forums/en-US/a2f1e34c-8a3e-4ae3-9903-c3c68fbddb3a/outlook-2013-not-warning-of-oversized-email?forum=outlook
Note: Improve community discussions by marking the answers helpful.
Thanks
Clark Kent

OUTLOOK 2013 not sync'ing

I am getting very frustrated and wondering if anyone else has seen this problem. I have search the database and have found nothing that is relating to my problem
Here is the Basics:
1. Using Outlook 2013 on windows 8.1
2. Also using mail on windows 8.1 (same problems)
3. I am using @live.ca email account
4. I have setup on a windows 7 laptop and outlook 2010 and everything works.
5. I delete the accounts and reinitialized many time
6. I have repaired datebase many times
8. I have forced the sync of groups and mail boxes
PROBLEM
I cannot get the mail account to sync all email. If I switch the setting to sync only one month everything works great. There are no issues, but have to go to the web app to search beyond one month. The moment I switch to sync all then nothing works. Both
Outlook and Windows 8 mail report issue of not connecting to server. If you shut down the computer and re-sync you see it connect... sync for a bit the give up with an error of not connecting to server. If you leave the program (outlook open for a few days
it sporadically syncs some data without any pattern to the data it does sync, and the connection error is always prevalent.
Please Help
Jason

Hi,
Please disable the firewall and anti-virus program temporarily, especially virus scanner integration in Outlook, check if the issue persists:
http://www.msoutlook.info/question/20
Since you have reinitialized the account many times, we can also try creating a new Profile to setup the account in Outlook, which will also generate a new .ost file to sync:
http://support.microsoft.com/kb/829918/en-us
Regards,
Melon Chen
TechNet Community Support

Outlook 2013 not saving Office 365 Credentials in Roaming Profiles

Hi,
We have migrated one of our Exchange Mailboxes to our Office 365 Environment, we have had all the relevant DNS entries put in place, so when the user logs on and opens Outlook 2013, the Wizard picks up there Office 365 Mailbox and configures, it
asks you for User Credentials, and you type them in and select remember and then Outlook open fine with all the emails presented,
THE PROBLEM: After this user logs off and logs back on to either the same computer or another computer, and they open Outlook, you are yet again asked for your Credentials again, it remembers the username and not the password, once you enter the
password and click remember password it opens Outlook fine
Looking in Credential Manager, I can see that after selecting Remember Credentials, it is putting an entry in Generic Credentials, however when you log off and on again these disappear, I have added Manual Entries in Credential Manager and these
are saving!
I have noticed that in %USER%\AppData\Local\Microsoft\Credentials when you open Outlook and select remember password, it is adding a system file in here, so I decided to try copy the file to %USER%\AppData\Roaming\Microsoft\Credentials, when I log
off this is writing back to the server, and when I log back on it is downloading, HOWEVER when I open Outlook, it still asks for the password! And when I type it in and select remember, it adds the system file back in %USER%\AppData\Local\Microsoft\Credentials,
and ignores the Roaming one,
So currently I am using a Logoff and Logon Script to copy these Files too and from the relative folders and this works, however it is not ideal
The Script:
LOGOFF
'Test
xcopy %LOCALAPPDATA%\Microsoft\Credentials %APPDATA%\Microsoft\Credentials\ /H /Y
rmdir I:\MSCRM /S /Q
xcopy %LOCALAPPDATA%\Microsoft\MSCRM I:\MSCRM /H /Y /I /E
LOGON
xcopy %APPDATA%\Microsoft\Credentials %LOCALAPPDATA%\Microsoft\Credentials\ /H /Y
xcopy I:\MSCRM %LOCALAPPDATA%\Microsoft\MSCRM /H /Y /I /E
MY QUESTION:
So I guess my question is how can you get Outlook to look at the %USER%\AppData\Roaming\Microsoft\Credentials instead of the Local one?
Regards
Andy

Hi Andy,
According to your description, I understand that Outlook always ask for password even through you have selected remember password after migrate mailbox to Office 365.
If I misunderstand your concern, please do not hesitate to let me know.
I want to double confirm some points, please help to collect answers for following questions:
1. Is there still any Exchange server On-premise?
2. All user or any special account experience this issue?
By default for On-Premise environment, the Outlook client finds AutoDiscover also by using SCP first, if it can’t success. It will turn to use DNS.
Please try to remove SCP by ADSI Edit then try again, I find an thread about remove SCP and a similar thread about your question, for your reference:
https://social.technet.microsoft.com/Forums/en-US/3559c142-2c42-4749-9476-422ab7449853/autodiscover-url-migration?forum=exchangesvrdeploylegacy
https://social.technet.microsoft.com/Forums/en-US/566616d9-d4c0-4d66-bf23-70541faf2c88/disabling-ad-autodiscover-while-migrating-to-office-365?forum=exchangesvradminlegacy
Besides, this issue may be related to Office 365. Please contact Office 365 Team so that you can get more professional suggestions, please refer to:
http://community.office365.com/en-us/default.aspx
Best Regards,
Allen Wang

Outlook 2013 Not Responding Windows 8.1

I updated to 8.1 last week. Since then my Outlook (2013) will occasionally freeze. It sits at Not Responding until I close it or restart Outlook. Once it refused to send messages in my Outbox. Upon restarting Outlook the outgoing messages were lost, meaning
not in Outbox and not Sent.
My email is run on a third party Exchange Server and they believe it is a MS problem. Any thoughts on what I need to update, etc?

Hi,
Are you using Outlook with Cached Exchange mode enabled? If not, please enable it to check the result.
Please first try to open Outlook in safe mode to check if this issue is caused by problematic add-ins. To do this, hold Ctrl key and then double-click on the Outlook shortcut to open it. If the problem would be gone in safe mode, please go to File >
Options > Add-ins and disable suspicious add-in to resolve the problem.
If above doesn't help, please follow the steps in the KB article below to troubleshoot the issue:
http://support.microsoft.com/kb/2652320/en-gb
Regards,
Steve Fan
TechNet Community Support

Outlook 2013 Not Responding

We have a server running Exchange 2010 within an AD Domain.
A domain client machine installed with Office Pro Plus 2013 running Windows 7 Professional 64-bit.
When opening Outlook 2013 the application automatically enters the "not responding" state.
I've tried the following:
> Creating a new mail profile
> Repairing Office through Programs & Feautures
> Clean install of Office 2013
Anybody care to elaborate and give me a clue? We have a machine in the same room on the same set-up which is not experiencing these issues.
HELP!!

Hi,
Also have a look at this KB article which listed the detailed steps to troubleshoot Outlook crash:
http://support.microsoft.com/kb/2632425
If the problem still persists, please use the Event Viewer tool and provide us more information about the Outlook crash. See:
http://windows.microsoft.com/en-in/windows/open-event-viewer#1TC=windows-7
http://www.msoutlook.info/question/317
Regards,
Steve Fan
TechNet Community Support

ICloud Add-in for OUtlook 2013 not loading

I am tryng to sync Outlook 2013 (WIndows 7 Ultimate 64 bit) with iCloud. It will just not load the Add-in!
I cna see the Add-in reference in the Registry. Apple.DAV.Addin is in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins. Load behaviour is set to 3 as recommended. (I've tried it on 2 as well)
How is it that it the iCloud Add-in does NOT appear when I go into "View and Manage Log-ins" in Outlook? It appears under NEITHER 'Enabled' NOR 'Disabled' categories.
I am desperate to get this resolved... Can anyone throw any light on it ? Please?
Not sure what is rubbish.... iCloud or Outlook!
Best wishes
Nick Hepher
PS I have tried logging out of iCloud and signing back in.... probably a dozen times so far.. but with no success in solving this problem. I have also re-installed both iCloud AND Outlook. nothing works! SO PLEASE don't suggest those routes!

I struggled with this but found the answer. You need to set the LoadBehaviour property in the Registry to 2 (Load at Start Up).
Run RegEdit
Navigate to here [HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\Apple.DAV.addin]
LoadBehaviour will probably be sitting at 0. Double click that to open, change it to 2 and you're done.
Open Outlook, the Add-in will probably still be inactive. MAke it active, close Outlook, open it again and it should work...

My outlook will not open

Hi
I updated my system today and my outlook for mac will not open it just flashes as if it is opening and then does not start?
Any help please
Marty

Which version of OSX and which version of Outlook for Mac?

After installing the safari update for windows outlook is not opening email links. I have set safari as my default browser but hyperlinks won't open a browser window - I get an error message - "This operation has been canceled due to restrictions in effec

After installing the safari update for windows, outlook is now not opening email hyperlinks. I have set safari to be my default browser but outlook won't open it when I click a link. I get the following message: "This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator." Please help.

Hi mcclausky, you may need to manually remove a policy setting from the registry. You also should scan for malware that might have created this problem.
This article lists scanning and cleaning tools other Firefox users have found helpful: [[Troubleshoot Firefox issues caused by malware]].
To check your Windows registry for policy settings that might affect Firefox or other programs, I suggest consulting a Windows forum or Microsoft's forums. For example:
* http://windowssecrets.com/forums/
* [http://answers.microsoft.com/en-us/windows/forum/windows_8-system/this-operation-has-been-cancelled-due-to/9677848e-072d-4206-87f4-9da9284d6151 This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator. - Microsoft Community]
* [http://answers.microsoft.com/en-us/windows/forum/windows_xp-security/restrictions-this-operation-has-been-cancelled-due/8af1d0cd-8fbd-4223-9396-86d7497bb275 Restrictions. This operation has been cancelled due to to restrictions in effect on this computer.Please contact your system administrator. - Microsoft Community]

Outlook 2013 Not Responding and Offline Address Book Issues with Office 365

Around 3 months ago I setup a small business with Office 365 for email. They have 10 PCs, all running newly installed Windows 7 Professional 64-bit, eight with Office 2013 and two with Office 2010. All are connected to a local domain (Server Essentials
2012) with a single internet connection through a new TP-LINK router. Each user logs into their own PC only.
The network runs perfectly, internet connection is good but there seems to be RANDOM, INTERMITTENT issues with email not being SENT from Outlook every so often. Email will sit in the outbox for up to an hour sometimes before, eventually, being sent. Incoming
email seems ok, although this is more difficult to tell. At others times, email will be sent instantly - the size of the message and any attachments makes no difference.
The issue has happened at some point on every one of the PCs but no particular PC/user seems worse than any other. When email is stuck on one user's PC it can still be sent ok by other users at the same time - so the internet connection is not down. Users can
can always login to the OWA service ok and iPhones etc. all sync ok even when email is stuck in the Outbox.
To debug the issue I have worked on one particular user's PC and carried out the following changes -
Changes that made no difference
I have checked the router. A SPI firewall is available on the router but this is switched off.
I have changed the MTU on the router with no effect.
There are no unsual add-ins to Outlook
Outgoing email virus scanning is disabled
Outlook is NOT integrated with Lync
The OST file is around 1.7 GBytes is size.
I have recreated the Outlook profile twice but this made no difference
Switched OFF "Cached Exchange Mode" - this made things worse !
The Outlook address book is set to \Offline Global Address List
I have disabled with Windows firewall on the client PC - no change
I have adjusted the KeepAliveTime for packets in the registry of the PC to 20 minutes
Changes that reduced the frequency of "Not Responding"
I have changed the Outlook automatic Send/Receive time from 30 to 10 minutes - this seemed to help
Possible Related Problem
I have attempted to download the offline address book manually - this hangs at "Copying offline address book template file" in the Send/Receive dialog and there a NO OAB files in the data file location on the PC.
So the only measure that has so far "helped" has been the Outlook Send/Receive time change - now set to 10 minutes. Even so, Outlook will occasionally go "Not Responding" for 30 minutes or more (no windows active - only option
is to close and reopen Outlook).
There does seem to be a problem with the Offline Address book. I can download this ok for this user on my home PC (Outlook 2010) but this will not download manually on the work pc with Outlook 2013 (despite following all the debug steps above).
On work PC I can see literally hundreds of "Schannel" errors in the Windows System event logs -
Error - Event 36888 Schannel
The following fatal error was generated :10
The internal error state is 10
These errors occur every 2-4 minutes continually all the time Outlook is running. When Outlook is closed the "Schannel" errors stop !
Can anyone suggest what else to try, please ?
I have already investigated this issue on the Office 365 Community Forum, and the Outlook forum and they suggested that it was a client (i.e Outlook) issue and that I should post here for further information.
Thanks for reading !

An update to this problem.
I brought one of the office PCs back to my home network and connected it up there. With no changes to the PC I was immediately able to download the Offline Address Book without errors.
This suggests to me that there must be some problem with the internet connection or router setup in the office environment.
The router is a TP-LINK W8970. The internet connection is PPPoA. I have seen some suggestion that an SPI firewall can cause issues. This router has an SPI firewall but this feature is disabled on the router.
While investigating this issue I have frequently been connected remotely to an office PC - sometimes for up to an hour or more. During these periods I have not experienced any connection dropouts so the actual internet connection seems to be ok (i.e. it is
not dropping out).
However, something seems to be preventing the Outlook client from connecting properly with the Office 365 Exchange server in the office environment - or something is dropping the connection to Outlook. Does anyone know of any router settings that might affect
this ?
I could try changing the office router but I do not have a spare available. Can anyone suggest a reasonably low cost, currenbtly available router that they know definitely works in the Office 365 environment so that I could buy this for test purposes ?

Outlook 2007 not opening after Windows Vista Update 25-Aug-09 [Qosmio G50]

I thought that posting my experience just now might be helpful to others.
Yesterday (25-Aug-2009) my Outlook 2007 was working perfectly. I had downloaded & installed Outlook Connector 12.1 because I'd received an e-mail from Microsoft to say that the DAV protocol used for HTTP mail would be withdrawn on 1-Sep-09. I also noticed that MS had restored the POP3 service that they closed down a couple of years ago.
So I set up the POP3 account and started working with that. All OK.
Last night when I closed down, Windows Update came in and completed on reboot this morning. Outlook 2007 wouldn't start, coming up with the message: +Cannot Start Microsoft Outlook. Cannot open the Outlook Window. The set of folders cannot be opened. The information store could not be opened.+.
Nothing I did in that environment would enable Outlook 2007 to load, I created a new profile and that did no good.
So I went back to the System Restore Point made at the time of installing the Outlook Connector and everything sprang to life.
I had also tried the restore point that undid the Windows Update, but that didn't cure the problem either.
So, I'll see what happens when I reboot next time in case it had nothing to do with Windows Update.
Cheers

There are many tools at the Inet, but no one of them weren't interested me, when I seeking for the solution of my trouble. Only my friend by chance offered me an one long-standing application. It enjoyed me for seconds, I presented my friend a gift and to my mind it would help in such problem also - pst email recovery.

Outlook 2013 not opening

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