Over a Month of waiting... still no resolution dat...

Well after an initial activation date of 20th March and many hours spent on hold I still have no broadband. I have a £15 phone bill from my initial chase, and since finally getting my phone connected earlier this month, I still have no broadband which is all I joined BT for.
Utterly dissatisfied and if I have no further information this week I will be cancelling my subscription and joining the masses of people who warn future customers away from BT. I have had several slow and unhelpful reactions to my regular calls and queries. Each time I get a new "Account Manager" who's going to deal with my query personally and call me back in 48 hours. 72 hours later after having patiently waited I have to chase again, from scratch and explaining my issue from the ground up. Then I get a new name in India, who "understands my frustration" and will be updating me... I never hear back.
All I wanted was a date for when I will be connected, if it was close I'd have been prepared to wait.. if it was far out I'd have gone elsewhere. Something tells me BT knew that it would be a slow process hence their lack of transparency. I'm unable to work from home without an internet connection and I'm fully understanding why the BT consistently hit the bottom of the Which.co.uk independent polls! Can someone in the UK provide me with some detail?
I've invested enough time chasing, perhaps someone could offer me some help? If not I'll go elsewhere.

Provided that you are not running a business on a residential line, which is not allowed, I will ask for help.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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7 Months of problems, still no resolution.....

As the topic reads, I have had over 7 months of problems with my 3G service, and zero resolutions (other than credits to my bill).
I am in 3G coverage, and my device has 3/4 bars for 3G (Not 1xRTT). My speeds are more often than not under 100kbs. Even more often it is slower than that. I have made multiple calls a month complaining about this issue. People in my community have called in themselves with the same issue. Nothing is getting resolved. The bill credits are nice, but cmon, I want what I pay for.
I have been through 2 USB 760's, after RMA'ing the first after reccomendation from Verizon. Made no difference. Purchased an antennea from Verizon (tech said it would fix issue), made no difference. Ran said antennea OUTSIDE OF MY HOME, still no difference.
This is on multiple computers, all of which have been formatted clean before testing. It is not my computer. Even VZW techs say it is not my machine. I have updated my PRL, and the VZW software. The modem is stationary, is never moved. The device works fine in another town, with less signal.
What gives? Do I have to keep calling multiple times a month until something gets resolved? Has anyone else had any experiences for rectifing this?

How is your signal strength? As far as I am aware, the antennea will do no good if your signal is good.
If I could get a wire based internet, I would have it. However, there is no cable, the landline provider is.....Verizon....but they will not put in any type of high speed internet. No dsl, and I'll never get FIOS.
I want to hold out for LTE....but who knows when it will launch in my market. I get wildly different responses when I ask. One rep will say the end of this year is a nationwide roll out, others say certain markets.
Funny, last night I got a PM from a Verizon employee. It took over 16 seconds of stareing at a white page for just the "reply to PM" page to open. It is incredibly slow.
I would also LOVE to be able to finish a download without it stalling. Big download....dont do it on this service. You waste your precious little data on a stalled download.
I wonder if I stated a website complaining about the service, if something might be done.

I reported this over a month ago, and still no response. Can anyone help?

I bought a song in iTunes on my iPod Touch. It's a Second Generation, if that helps any. When I downloaded it and listened to it; however, I noticed that it wasn't the right song! iTunes had mislabeled it. I reported it to Apple more than a month ago and got the automated reply, but I haven't received any word since then. Meanwhile, I'm stuck with a song I don't want. I tried reporting it again, but I can't for whatever reason. Can anyone help me, please? Oh, the song was Sailing by Pieces of a Dream.

Sorry, but we're all just your fellow users here and can't do anything directly to help. You'll need to conact the iTunes Store again - you can use the form at the bottom of their web page - and report the problem to them again.
Good luck.

Tried to install newest itunes, crashed during install, and now crashes my computer every time i try to uninstall. Itunes doesn't show up in the Add/remove prog list at all. tried to roll back over a month, still crashing.

So I tried to update to the newest Itunes. It locked up my computer part way thru the install. Black screen, computer turned itself off. Now anytime i try to do anything with Itunes it shuts my computer down. I can start up fine in safe mode but when i try to uninstall from there, Itunes doesn't exist. the other apple programs do, but no itunes. when i try to uninstall the other programs in safe mode it tells me it can't because the windows installer isn't loaded. I have system restored to over a month ago and itunes still doesn't show up in add/remove programs. however, i can open itunes. it just tells me a file didn't get installed and to uninstall and reinstall. So, how do i remove a progam that doesn't think it exists and crashes my computer when i try to do anything related to it??? I'm out of ideas. running windows vista.

I think my problem is fixed now.
For the fun of it, I reinstalled iTunes 9.2.1 today (using the exact same installer as I did yesterday), but this time I didn't uninstall iTunes first. As expected, iTunes recognized my iPhone (as I expected it to, until my next reboot).
A few minutes later, Software Update showed up and among the updates is "iPhone SDK Compatibility Update". The description indicates that installing this should fix an issue where iPhones and iPod touches aren't recognized by iTunes. Isn't that interesting?
I installed that update and most of the others waiting for me (including Java, Safari 5.0.1, and a few others - not 10.6.4 though, due to the issues with nVidia graphics cards). After the reboot, I started iTunes, and it saw my iPhone!
So, if you're having this same problem, I'd recommend tracking down this update and see if that does the trick for you. Hopefully it will.

I was hotlined for no reason, it's been over 3 months, over 10 phone calls, and my account still has a "hotlined" indicator on it

This feedback includes more of my overall history, however I felt the need to share this recent experience of being hotlined, when it wasn't even my fault, the company admitted it, said they would take the "hotlined" indicator off of my account, and have failed to do so after several escalations:
I am sure my experience lately is nothing unlike anyone else’s experience. For the most part my experience with Verizon has been a bit of a roller coaster to say the least. When I first started my service almost five years ago, I ended up losing a phone number I’d had for about five years due to a technical mistake they made during the contract process and having to witch phones about four times. From there, I had billing trouble every month for the next 18 months. I had to call in for some kind of adjustment just about every month until I was due for an upgrade in December 2011. I upgraded to the Motorola Droid Razor, a choice I have regretted ever since.
So for the next 18 months I had well over 24 replacement phones for the Razor, until about August of 2013. I was offered by Verizon (via Motorola) to “upgrade” to the Razor M. It was a newer phone, only a bit smaller than the original Razor. I didn’t know it had 50% less internal memory than the original Razor, so I asked Verizon to send me the Razor in place of the Razor M, so that I could at least used the phone as I had intended. Not even a few days after I got the replacement Razor, it fell off my bed (less than 3 feet off the ground) and the screen shattered. Since I had not yet sent back the Razor M, I just re-activated it and called Verizon to let them know.
Okay, now let’s back track to October 2013. I had to replace another phone on my plan, a Motorola Droid Bionic, and we had ordered a new S.D. card for it. We got the replacement phone and S.D. card, I found out that the S.D. card was a kit that came with a card reader to plug into my computer, however it was also about $55. I sent the S.D. card back and the broken Bionic, and of course tracked both boxes. Verizon received both boxes within a few days, but only inventoried the phone. It took them almost 5 weeks to inventory the S.D. card. I had them charge the S.D. card to my bill, but since I had sent it back, I paid the bill less that amount, about $55.
So I had communicated with the financial services department about waiting for the $55 credit, in the event there was some kind of an issue. Even though I had talked to them right before the lines were all suspended, it was still suspended, and no one could explain why. I have called in since November 11, 2013 and I have talked to several people:
November 29, 2013 – Joanne
December 3rd 2013 – Ashley
December 4th 2013 – Melanie
December 6th 2013 – Maria
January 24th 2014 – Michael
February 7th 2014 – Elizabeth
February 8th 2014 – Amanda
Since then I have talked to another few more people, all of whom have submitted an escalation to a manager to approve the suspension to be removed from my account. We have all heard the term “hotlined”, which is like a big ugly mark on a customer’s credit and it takes 6 months of on time payments to get it removed. However in my case, it wasn’t even my fault, the company admitted that they messed up and interrupted my service and although they promised over 7 times to get the account fixed, they have still not done it. I still paid the November and December 2013 bill, and the January and February 2014 bill in good faith. Although I have had a number of bills roll over from one month to the next during my 5 year term with Verizon, I have never been in a position where the lines were interrupted due to an error of my own.My service does work, and was turned on right away when I called on November 11th to find out why it wasn't working, that is how I found out about the hotline, talked to a manager and they said that due to it being Verizon's mistake, the hotline indicator should be removed by December 1st, it was not and still is not.
I have never asked for the company to reverse the mark on my account until now. How is it that Verizon and other companies like them can hold the threat of an early termination fee over the customer’s head, so that if the customer makes a mistake they are in fear of doing it again for fear of being interrupted or disconnected? However the phone companies aren’t held to a similar standard? If the wireless phone companies (whether holding a contract with a customer or not) are not held to a level of responsibility when they make a mistake, then why should the customer?
So it has been over 3 months since my account was hotlined and the mistake was made. I have continued to make my payment and even kept my service with them, despite the fact that my contract is over. Because of the hotline I cannot use the edge program to get a new phone and I cannot bill anything to my account until the hotline is removed. As I understand all it takes is a manager to sign off on some document and the hotline indicator is removed. If that is the case, why has it taken over 3 months, and over 8 phone calls and nothing has happened? I just talked to a representative this last weekend in the loyalty department and I have given the company an ultimatum – either get the mark off by the next bill, coming out March 2nd 2014, or I am done with the service.
I would rather have to purchase a phone outright from another company, and get on a prepaid plan than to bend to accepting the responsibility of the hotline on my service when it wasn’t my fault. I also cannot stand having to switch companies, but in a case like this, I would be a hypocrite if I didn’t.

Well the term "hotlined" I have never heard before. In any case many states (like NY) just passed regulatory powers to the State Public Service Commission of which it may be called something different in your state. You could file a complaint with them. Or file a complaint with your state attorney generals office, they also take on wireless providers.
The problem here is the staff you speak to are poorly trained, in days gone by it took one call to them and they pulled up your account and see the error and had the authority to remove any errors. They did not remove legitimate account actions, but used their heads instead of putting a customer off or worse lying to the customer.
Its a shame you have to go through what you going through.
Good Luck

Can anyone beat this? now waited over 9 months for...

Can anyone beat this? now waited over 9 months for BT to fix my BB

I have thanks, I was just answering 06jpearce
This is what I wrote:
Over 9 months and 20 openreach appointments and my broadband is still not fixed. They have tried the "put up with it or we will just say your line is too long and we will stop all broadband service" about 3 times now, but when I point-out my next door neighbour is with TalkTalk, and their BB is fine, and also point out I've had much faster BB for years, they back down.
My speed has gone from 2Mbps to 384Kbps, and every time the phone rings the broadband disconnects.
I am an IT engineer that works from home and about 5 times a day I have to tell my customers that my BB has dropped out and then I explain that I've been waiting 9 months for BT to fix it.
Also I used to set up my customers on BT Broadband but obviously I haven't been doing that for the last 9 months.
I'm sure that the fault is in the old aluminium cable that Openreach don't want to touch (in fact that is what the last engineer told me) .
When you add up the cost of all these engineers calls, and the loss of business from the bad name you are getting, it would have been far cheaper to replace the cable.

IPhone case has still not arrived after months of waiting

My free iPhone case has still not arrived after months of waiting. Has anyone gotten their free case yet?

I have the same problem, so have many others.
http://discussions.apple.com/thread.jspa?threadID=2635350&tstart=0
There was no record of my order. I spent over an hour on two calls to Apple, and they refused to send me the Griffin Motif that I originally ordered. The rep. I spoke to said to be patient, it just might show up, but at this point I doubt it.

HT3529 Hello. I have an iPhone 4S. I need to get a picture sent to me a little over a month ago. It is still in iMessages in a conversation. However, as i scroll up and click on the picture, iMessages closes down on me. Is there anything that i can do?

Hello. I have an iPhone 4S. I need to get a picture sent to me a little over a month ago. It is still in iMessages in a conversation. However, as i scroll up and click on the picture, iMessages closes down on me. Is there anything I can do to get this picture?

Close out of the message app, double tap the home button and completely close out of the app.
Then do a reset, no data loss. Hold down the home/sleep button together until you see the apple logo and then release, then wait for your phone to boot back up.
Then check and see if you can save the pic.

Please i have ordered for Bottom Case of white macbook for over 2 months now and the repair status is still processing. is dat normal

please i have ordered for Bottom Case of white macbook (late 2009)for over 2 months now and the repair status is still processing. is dat normal? i really need the bottom case asap, how can i get it

Call Apple. Contact Apple for support and service
This is a user to user forum, we don't work for Apple.

I have an I phone 4s, have had it little over a month and the charger is no longer working. Now I have to return it at my inconvenience and wait for a replacement. I am very disappointed considering it is Apple. Has anybody else had this problem?

I have an i phone 4s, I have had it just over a month. The charger is not working and it has to be returned. Very disappointed considering it is Apple I expected better and have never had this problem with any other phone. Now I have the inconvenience of having to return it and waiting for a replacement and in the meantime I'm without a phone. Has this happened to anyone else?

Wow, life is certainly tough for you.
S***t happens. That's why there's a warranty.

Okay so i bought a movie on apple tv and it says over 2 hours of waiting time! also, it said to lower the resolution so i did, but it didn't help it only made it longer... please HELP!

okay, so i bought a movie on apple tv and it says over 2 hours of waiting time! also, it said to lower the resolution so i did, but it didn't help it only made it longer... please HELP!

Sounds as though you have a slow internet connection.
Check on a computer at speedtest.net.
For near instant playback, you need:
2.5 Mbps for SD
6 Mbps for 720p HD
8 Mbps for 1080p HD
Any slower for a given quality and it has to buffer in order to playback without interruption.
The buffering could be minutes or hours depending on how much of teh movie has to buffer.
AC

I have not been able to use itunes in over a month. It says Itunes disabled. I have reset password but still have same problem. HELP!!!!

I have not been able to use itunes in over a month. My son uploaded gift cards and lost the $. WE can no even update our apps. WE have reset password multiple times. But we continue to get the message ID Disabled. I have updated my billing information. WE do not want to use a credit card. WE only want to use ITunes Cards. HELP!!!!!

Have you contacted itunes support?
http://www.apple.com/support/itunes

Over a month and still no internet connection solution

It has been over a month since I've moved into my new house, which was actually during the strike. Shortly after that, they got me activated, since my activation date was during the strike, so it never got turned on. The internet goes in and out all day everyday. After having to troubleshoot time after time and them not calling me back when they said they would, they finally sent someone out to take a look over a week ago. The guy didn't even need to come in. He said it was something outside, nothing to do with my home. He said the main network people would have to take a look and they will let me know what's what. Well, that was 10 days ago and I've heard nothing. I sent an email asking for a status update, and the reply 3 days later just referred me to troubleshooting tips. These poeple are impossible to work with. Phone calls take forever (time I do not have) to get to talk to a person, and most times when I call, they do not see the history of my issues for some reason. I just want my internet to work! When my first bill comes, I am refusing to pay it, as I have not had working service yet. Maybe when they aren't getting their money, they will fix my issue. I am so frustrated right now. I'm hoping someone from Verizon will see this post and help me out.

I am not sure if this was a reply to my comment. But I didn't hear from anybody. I did call again to check. But, I was asked to stay home again for another visit from the tech. Sorry, I don't see how another visit is going to help and honestly I got no more days to spare for this. I cancelled the service late last night.
It seems to me that Verizon is spending all it's energy on FIOS and ignoring DSL. Almost all of the people I spoke with were nice, but too bad they aren't competent enough to solve my issues for so long.
Adios Verizon and any of your product I won't use in the future...!

Have this problem over a month now

Afternoon everyone,
Where should I start..
About a month ago my hub started resetting itself whenever I used internet, i spoke to numerous amount of people over at the call centre and about 2 weeks after calling them nearly every day they sent openreach engineer over to my house to check whats going on. He did what he had to do inside my house and outside my house, then he did some tests which all said "passed", but hey after the visit i went straight on my computer and checked the speeds which were at about 1mb at the time which still are not good enough considering i had 6-8mb about 3 months ago, anyway back on the subject i contacted bt yet again and they said the line needs to be running few days for the connection to stabilise. A week of waiting and still nonthing speeds the same and my hub was still resetting itself but not as often as it used to. After a week I decided im not going to bother with those useless people in the call centre so I emailed bt and started to explain my problem all over again, first they sent an engineer to my exchange to see whats going on there, still nothing improved after that. They then decided that they should send an engineer again which came to my house yesterday and replaced the master socket and also did other things which i didnt see. He then like the first engineer did some tests and he said that the speed hes getting from the master socket is 9.7mb i was all excited that i finally got back speeds i used to have about 3months ago but hey, went on the computer straight away after the visit and the speeds were at 500kb/s. I had an idea today that maybe i should bring my computer downstairs with the hub and connect it to the master socket but still nothing.. same speeds and the hub is still resetting from time to time, if i counted correctly the hub resetted 7 times today and 4/7 of them resets the hub didnt connect to the broadband for about an hour and on one reset it didnt connect for 4 hours the rest connected in about a minute. This is really going beyond a joke now, really unuhappy with the whole situation which i repeat had for over a MONTH now. Im thinking of changing to another ISP and as bt said if i change from bt to any isp the problem will still remain id prefer to talk to normal people and not the callcentre which as a matter of fact everybody knows is useless and you can barely understand what they are trying to say due to obvious reasons.
   TEST
Quite line is fine not much noise even though im using a cordless phone.
Connection information
Line state
Connected
Connection time
0 days, 0:57:48
Downstream
1,151 Kbps
Upstream
708 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
25.0 dB / 8.8 dB
Line attenuation (Down/Up)
42.5 dB / 21.8 dB
Output power (Down/Up)
20.1 dBm / 12.4 dBm
FAQ
Test1 comprises of two tests
1. Best Effort Test:  -provides background information.
Download Speed
622 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 622 Kbps
For your connection, the acceptable range of speedsis 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1148 Kbps(DOWN-STREAM), 708 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 11.79:25.54:62.8 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test:  -provides background information.
Upload Speed
572 Kbps
0 Kbps
708 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 572 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 708 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit FAQ section if you are unable To understand the test results.
http://www.speedtest.net/result/1221794792.png
Thank you to anyone who will bother to read my rant, but hopefully im going to get my message across now....

rest of the stats :
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
21.9 dB / 8.3 dB
Line attenuation (Down/Up)
42.5 dB / 21.8 dB
Output power (Down/Up)
20.1 dBm / 12.4 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
11189 / 22
CRC Errors (Down/Up)
8 / 2147480000
HEC Errors (Down/Up)
nil / 878043
Error Seconds (Local)
5

Question regarding over ONE MONTH delivery time?

Hello all,
I am aware of the W-Series shipping thread, but it hasn't been updated in some time so I wasn't sure it was still active. Others complained there of long and inaccurate delivery times, but others had the inverse experience - so I thought I would ask anyway.
I purchased a W520 online earlier today, but checking my order status tonight reports that the laptop itself is scheduled for a ship date of the first of May. Assuming I allow only a week for the delivery to actually arrive, it means I'm waiting over a month for my purchase to arrive. This seems like a very long time!
When I purchased the laptop, the site reported an estimated ship date of April 17th. Ten days until the hardware ships is resonable for this type of purchase. A thirty day wait is not (especially when there was no warning of backorder or delay when I made the purchase). Had I known upfront the estimated delay would be so bad, I never would have made the purchase. Now I understand that the delivery date provided during purchase is an estimate, and in no way a guarantee, but the delta between the two dates has me concerned. It took quite a bit of research for me to get over the purported SSS issue, and that buying a Lenovo was still a smart move - but once again I'm starting to worry.
My hope is that the estimated ship date listed under my Order Status will change to a date that is closer to the date given during the purchase, and that I won't be waiting a moon cycle to get my new W520. The purchase was made less than twenty-four hours ago, and although Lenovo said it will only take six hours for my Order Status to populate, I'm hoping this is simply a calculation error. Why I am truly worried and am bothering to post this question, however, is that other items I purchased in the same order DO have realistic ship and delivery dates. I ordered a sleeve to accompany my W520, and my Order Status is already reporting that it will ship 4/8 and be delivered 4/13. If this is accurate, and it does seem plausible, it makes it more likely my W520 estimated ship date is also accurate. And that is basically unacceptable.
Has anyone recently purchased/received a W520, and if so how long was the delivery delay? Am I (hopefully) correct in assuming the May first ship date is simply an early calculation by the Order Status page and will be updated to reflect a more realistic ship/delivery date? Has anyone else experienced an issue with early estimates of ship date on their Order Status being inaccurate and abnormally long?
My specs are i7-2640M, 15.6" FHD (1920x1080), Quadro 2000M, 8 GB RAM, 320GB Hard Disk Drive (7200rpm). Everything else was stock.
Thanks in advance for any insight or help. Here is to hoping I won't have to cancel this order because of what should be an easily avoidable issue.
~G

We don't see many users showing up here in the forum with new W520 machines right now, which may indicate sales are slow, which naturally makes you wonder why the wait is so long to ship new W520 orders. But someone just caught a store in the Netherlands accidentally featuring the new Lenovo Ivy Bridge/Kepler laptops (also see here) in their online store for sale.
So if the detailed ordering info for the new machines is at the retailer level right now, then Lenovo will likely announce the new laptops on or just after April 29, when Intel is expected to officially release the new Ivy Bridge processors. And it also means Lenovo has probably diverted much of its current production resources to building the new machines for the release.
That may explain the W520 shipping delays, although it's certainly a pain in the rear for anyone who wants to buy one of the current models, before they go out of stock. Anyway, a little buzz is always entertaining--that's certainly what makes the Apple world go round (the Apple forums are rife with about 150 pages of Ivy Bridge buzz, vs. almost nothing here in the W-series forum, so this forum may be asleep).
I'm dying to see test results of Nvidia's killer GTX 680M Kepler-based mobile graphics processor (and workstation sibling) when it finally comes out, although that may take a bit longer (and may only ship in 17" machines). But it should have roughly 3.4 times the performance of the Quadro 2000M.

Over a Month of waiting... still no resolution dat...

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