Packaged CCE 9.03 - Display Reason Code Text in CUIC report

The (Stock) Agent Team Real Time report includes a Reason Code field, but not the descriptive Reason Code Text (or Name).  Is there any way to present the descriptive text  or name in the report?
Please note that we have CUIC standard.
Thanks!
Jackie

Comparing Handled on an Agent report to Answered on a Call Type report is tricky, since depending on your call flows the two values can be vastly different. If you're looking at Answered and Handled on the same report (Call Type Historical All Fields should have both), there are opportunities for either value to be higher than the other within any given interval or across multiple intervals.
Generally, if Answered is higher than Handled in one interval, then Handled is going to be higher than Answered in one of the intervals after that (though not necessarily the one right after - depends on call length). In the database, Answered is incremented in the interval when the call is answered, Handled is incremented in the interval when the wrap-up completes. So a very basic example would be with a single call - Say the Agent picks up an inbound call at 8:56am, and hangs up and completes wrap-up at 9:07am... The 8:30am interval would show 1 call Answered and 0 Handled, while the 9:00am interval would show 0 calls Answered and 1 Handled.
-Jameson

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