Paid DW research at Adobe

Adobe routinely brings in users to check out new features we
are considering for upcoming releases of our software, and we pay
participants for their opinions. These are normally one-on-one
conversations that can occur in our offices, your home or office,
or on-line using Acrobat Connect for screensharing.
Interested? Register at www.adobe.com/survey.
Take the survey, then as studies come up that are relevant to
your usage, we will contact you with specifics.
Remember, we hate spam as much as you do, so we never share
your info outside of Adobe User Research. Questions?
[email protected]

Similar Messages

I pay 25 euros for three moit for illustrator but I can not use it. I try to cancel my subscription, but it's impossible because it is written that I have not paid subscription! Yet adobe takes me 25 euro per month!

I pay 25 euros for three moit for illustrator but I can not use it. I try to cancel my subscription, but it's impossible because it is written that I have not paid subscription! Yet adobe takes me 25 euro per month!

Delphine,
I believe this is one for a chat,
Creative Cloud support (all Creative Cloud customer service issues, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
or for Adobe phone Support,
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

I want to cancel a paid subscription webBasics + on Adobe Business Catalyst. How do I do this?

I want to cancel a paid subscription webBasics + on Adobe Business Catalyst. How do I do this?

how do I cancel zoosk

I have paid for ExportPDF but Adobe website thinks I am using a free trial.

I have paid for ExportPDF but Adobe website thinks I am using a free trial. WTF is going on?

Much discussion of this in the ExportPDF forum: http://forums.adobe.com/community/exportpdf

I have paid my subscription for Adobe Acrobat Pro but can not install it- I always get an error message -also I did not receive any instalation code...

I have paid my subscription for Adobe Acrobat Pro but can not install it… I always get an error message …also I did not receive any instalation code...

With the subscription you sign in with your Adobe ID that you used to order the subscription. By installation code, I assume you mean serial number. You do not get one with the subscription, but use your Adobe ID.

Paid research at Adobe

Adobe routinely brings in users to check out new features we
are considering for upcoming releases of our software, and we pay
participants for their opinions. These are normally one-on-one
conversations that can occur in our offices, your home or office,
or on-line using Acrobat Connect for screensharing.
Interested? Register at www.adobe.com/survey.
Take the survey, then as studies come up that are relevant to
your usage, we will contact you with specifics.
Remember, we hate spam as much as you do, so we never share
your info outside of Adobe User Research. Questions?
[email protected]

> Adobe made several exciting announcements at the Adobe
Learning Summit in
> San Jose last week. I posted a rundown on my blog
>
>
http://stevehoward.blogspot.com/2008/11/redfly-perfect-mobile-companion.html
>
Yikes - wrong link, sorry
http://stevehoward.blogspot.com/2008/11/adobe-shows-off-captivate-4-and-adobe.html
Steve
http://twitter.com/Stevehoward999
Adobe Community Expert: eLearning, Mobile and Devices
European eLearning Summit - EeLS
Adobe-sponsored eLearning conference.
http://www.elearningsummit.eu

Experts needed for paid market research

The Research House in central London is looking for
particpiants for a group discussion to take place on 21st May in
the evening at our Wigmore street facility on the topic of Adobe.
We are looking for Adobe experts in the areas of education
and training; flash development; other software development
including plug-ins and ad-ons; and community leaders of user groups
and on-line community websites.
If you fit into one of these categories and are interested in
particpiating in the research, please call Becky on:
0207 487 9292/6 and we will go through some qulaifying
questions with you.
Kind regards,
Becky
[email protected]

education and
training;
As a former lecturer... in Flash...
flash
development;
As a multimedia programmer... in Flash...
other
software development including plug-ins and ad-ons;
Create flash extensions include components, tools, commands,
panels...
Am I qualified? But...
I'm from Malaysia

I am using Adobe Creative cloud enterprise version. I tried to download assets from newly launched Adobe Market place. It is saying that this feature is only available for premium paid customer. So Adobe CC enterprise is paid version. Why is it again aski

Guys, Any idea why I am unable to download assets from Adobe Market Place. I am using Adobe CC enterprise.

Cloud Market http://terrywhite.com/adobe-creative-cloud-market/ may help
-and http://helpx.adobe.com/creative-cloud/help/market.html

Hi I have paid my money to adobe but I can not convert a WORD file to a Pdf file. When it asks for me to sign in I keep getting a window for two upgrade options which I do not want as I have paid my money for the service that will allow me to convert wo

I urgently need to convert a word file to Pdf and cant do so.
Please assist me as soon as possible to do this.
Every time I try to sign in all I get is two options to upgrade which I dont want. I have attended to the account so please urgently assist me to convert a word doc to Pdf now.
Thanking you
Jock Vincent

Hi Jock,
I've checked your account, and all is well there. Please make sure that you're logging in with the same Adobe ID/password that you used when you signed up.
Then, clear the browser cache, and try logging in directly to https://cloud.acrobat.com.
Please let us know how it goes.
Best,
Sara

I paid for a Premium Adobe revel Premium subscription and have received nothing???!!

Hello,
I updated my Revel account to premium and nothing has changed in my account since my purchase, I still have a 2 Gig limited imposed even though I received the confirmation email below. Also why does it say creative cloud as opposed to Revel, is this the same thing?
Creative Cloud membership (one-year)
£38.11 per month
Order # AD002476395UK
£8.77 VAT
[email protected]
Total payment today:
£46.88
Please reach out to me asap with a resolution and explanation or I will be expecting a full refund. Also, you website is out of date, I originally signed up because it said I could upload unlimited for the first month and then a 50 photo restriction thereafter however once I signed up I saw I had a 2 Gig limited opposed on my account. This is false and misleading commercial advertising. However I mad my peace with it, however paying for something (a cloud service of all things) and to not have that reflected in my current account is very disappointing to say the least.
I hope to hear from you soon
Jerome Jooste
Very Disappointed customer

This has been resolved.
Thanks
Best Regards
Jerome Jooste
Enterprise Project Management Consultant
<http://www.pcubed.com/> <https://www.mcpvirtualbusinesscard.com/VBCServer/jerome_jooste/profile>
Email <mailto:[email protected]> [email protected]
Pcubed Office +44 (0) 20 7462 0100 | Mobile +44 (0) 78 754 21640
Program Planning Professionals Ltd. (England-3025947)
3-5 Crutched Friars, London, EC3N 2HT, United Kingdom
<http://www.pcubed.com/> www.pcubed.com

Downloaded Muse before Creative Cloud. Muse there but not working, Paid for?

Hi,
I have just given my bank account details and paid to download Adobe Muse (it said nothing about having Creative Cloud open, etc)... Didn't know if I needed it open?
Anyway, it said 'downloading Muse' I couldn't find it anywhere... then I realised I must need to have Creative Cloud - I installed/Opened Creative Cloud and there it is, Muse - right at the top of the menu... It says it is installed... I can't see it on my Mac HD in the Applications folder though. AND it will NOT open. It says I must uninstall. However, the uninstall feature is shaded out, so I CANNOT uninstall. I use this application at work and I need to be able to use it now.
Please can you tell me how I can get Adobe Muse to work?
Only other conditions:
Using Mavericks
Had a trial version of Muse on my machine (forgot to delete - deleted now and move to trashed after an uninstall of that version)
Thanks - need answer asap
Nobody at Adobe available to help. I need to be using this this weekend. It's not life or death, but it's my JOB on the line here.
ANY advice as to what's gone wrong and how to fix it will be most welcome. Been sat here for ages trying to follow all online forum advice... it may have worked for them, but not for me... oh, and it is NOT showing up in my Uninstaller either....
Cheers,
A

Thanks Vivek, They are useless though, I'm afraid... a big corporation like Adobe and not one single bit of help has been give to me over the last 7 days.
But as I have said.... nobody is responding to me... it (your link) just keeps reloading the same old tired pages and say that there is nobody available right now.
Oh, and just in case anybody else is interested, Muse (the one I have just paid a subscription to but have been UNABLE to use it properly from DAY ONE - purchased on December 20th 2014) is NO LONGER WORKING:
Paid for, won't load up - not even start trial works... """Start Trial?""" I am paying for it?
This was my latest message to the '24/7' Chat help (rolls eyes sniggering... 24/7 my a****:
This is getting totally ridiculous now.
Firstly, I have CS5/5.5 versions running on my machine.
Secondly, I paid for and installed Adobe Muse.
Thirdly, Adobe Muse wouldn't launch without telling me to reinstall Application Manager.
Fourth, I kept on reinstalling the Application Manager and Adobe Muse would not work.
Fifth, Adobe Muse 'uninstall' was shaded out, so I could not uninstall that either.
Sixth, Adobe Muse eventually started working, but then ALL of my CS5 software STOPPED working.
Seventh, I disconnected from the internet and Creative Cloud to see if my CS5 software would start to work - no, it did not.
Eighth, I have now logged back into Creative Cloud and it is now saying 'Start trial' for Adobe Muse... remember, the software that I have actually paid for and downloaded has now turned itself into a trial.
I am absolutely fed up to the back teeth.
I am going to cancel my subscription if this new software and my OLD software do not start working today. This is totally ridiculous and has been going on for days and I cannot seem to get ANY help from you guys.
Unfortunately, they didn't have ONE SINGLE MEMBER of staff available on the """""""24/7""""""" 'HELP'line.
Adobe, you are a joke.
I am calling your number first thing on Monday and if anybody answers (which I doubt) I will be cancelling my subscription and I require a full refund.

Adobe Extension Manager does not recognize me as a Creative Cloud Member.

I'm unable to activate several new extensions, particularly 2 of the paper textures. Adobe Extension Manager says I have to be a Creative Cloud member. I am. And I"m logged in.

Hi KylieSabra,
Did you acquire your extensions from Adobe Exchange? If yes, when the extension is to be installed, Extension Manager will check if the current user has purchased this extension( for paid extensions ). Then Adobe Application Manager might pop up to let the user input his accout --- adobe id, which is what you got.
Thanks,
Xiaoyi

I've paid for and activated the cloud software I need, yet I am repeated asked to "Activate or start my trail software"

I've paid for and activate adobe cloud services. Yet I am repeatedly asked to activate or start my trail software.
This is getting extremely annoying, especially in combination with having to repeatedly sign in for software updates.
I don't want to have to sign into my account everytime I need to use photoshop, illustrator, on indesign!
I also feel like I should not have to sign in for software updates. I only work on one computer.
I want my software updates to take care of themselves, beside security pop ups asking me to grant Adobe software permission to make changes on my computer.
I most especially don't want to be asked every time I use the software if i want to "activate" or start a trial of the software! Besides the annoying time suck, it makes me feel like I am not a valued customer, if every time I use my software it can't remember if I paid for it or previously activated it.

Inarinainari please reinstall the Adobe Application Manager by utilizing the steps listed at Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html. The Adobe Application Manager has been rolled into the Creative Cloud Desktop application which is why the referenced document refers to the Creative Cloud Desktop application as opposed to the Adobe Application Manager. Since you are running Mac OS 10.6.8 it is not possible for you to run this later version.

Need help with a currently "in-use" form we want to switch to Adobes hosting service

Hi, I am in desperate need of help with some issues concerning several forms which we currently use a paid third party (not Adobe) to host and "re-distribute through email"...Somehow I got charged $14.95 for YOUR service, (signed up for a trial, but never used it)..and now I am paying for a year of use of the similar service which Adobe is in control of. I might want to port my form distribution through Adobe in the hopes of reducing the errors, problems and hassles my customers are experiencing when some of them push our "submit button". (and I guess I am familiar with these somewhat from reading what IS available in here, and I also know that, Adobe is working to alleviate some of these " submit" issues, so let's don't start by going backwards, here) I need solutions now for my issues or I can leave it as is, If Adobe's solution will be no better for my end users...
We used FormsCentral to code these forms and it works for the most part (if the end-user can co-operate, and thats iffy, sometimes), but I need help with how to make it go through your servers (and not the third party folks we use now), Not being cruel or racist here, but your over the phone "support techs" are about horrible & I cannot understand them or work with any of them, so I would definitely need someone who speaks English and can understand the nuances of programming these forms, to please contact me back. (Sorry, but both those attributes will be required to be able to help me, so, no "newbie-interns" or first week trainees are gonna cut it).... If you have anyone who fits the bill on those items and would be willing to help us, please contact me back at your earliest convenience. If we have to communicate here, I will do that & I can submit whatever we need to & to whoever we need to.
I need to get this right and working for the majority of my users and on any platform and OS.
You may certainly call me to talk about this, and I have given my number numerous times to your (expletive deleted) time wasting - recording message thingy. So, If it's not available look it up under [email protected]
(and you will probably get right to me, unlike my and I'm sure most other folks', "Adobe phone-in experiences")
Thank You,
Michael Corman
VinylCouture
Phenix City, Alabama 36869

Well, thanks for writing back...just so you know...I started using Adobe products in 1987, ...yeah...back then...like Illustrator 1 & 9" B&W Macs ...John Warnock's Helvetica's....stuff like that...8.5 x 11 LaserWriters...all that good stuff...I still have some of it working on a mac...much of it was stuff I bought. some stuff I did not...I'm not a big fan of this "cloud" thing Adobe has foisted upon the creatives of the world...which I'm sure you can tell...but the functionality and usefulness of your software can not be disputed, so feel free to do whatever we will continue to pay for, ...I am very impressed with CC PS on the 64 bit PC and perhaps I will end up paying you the stipend that you demand for the other services.
So I guess that brings us to our problem.. a few years back and at the height of the recession and near bankruptcy myself, I was damn lucky and hit on something and began a small arts and crafts supply service to sell my products online to a very "niche market" ...I had a unique product and still sell that product (plus others) online...My website is www.vinylcouture.com...Strange? Yes...but there is a market it seems, for everything now, and this is the market I service...Catagorically, these are 99%+ women that use these "adhesive, sticky backed vinyl products" to make different "craft items" that are just way too various and numerous to go into... generally older women, women who are computer illiterate for the most part...and all this is irrelevant to my problem, but I want you to have every bit of background on this and especially the demographic we are dealing with, so we can get right to the meat of the problem.
OK...So about two years ago, I decided to offer a "plain sheet" product of a plain colored "stick back" vinyl... it is available in multiple quantities of packs ( like 5 pieces, 10 pieces, 15 pieces, in a packi & so on)...and if you are still on my site.. go to any "GO RIGHT TO OUR ORDER PAGE" button, scroll down a little...and then to the "PLAIN VINYL" section...you will see the Weebly website order process.) You can back out from here, I think,..but, anyway this product is available in 63 colors + or - a few. So then the problem is, how do they select their individual colors within that (whatever) pack?... .
So my initial idea was to enable a "selection form" for these "colors" that would be transmitted to me via email as 'part" of the "order process".. We tried getting our customers to submit a " a list" ( something my competitiors still do, lol, poor bastards)......but that..is just unbelievable..I can't even begin to tell you what a freakin' nightmare that was...these people cannot even count to 10, much less any higher... figuring out what colors to list and send me... well, lets just say, it wasn't working......I had to figure out a better way...Something had to be done.
So after thinking this all out, and yeah...due to my total ignorance, i figured that we could make a form with Live Cycle Designer (Now Forms Central)...(back then something that was bundled with Adobe Acrobat Pro), I believe, and thats what this thing was authored in... and it would be all good...LOL!
Well not so simple...as you well know, Adobe Acrobat would NOT LET YOU EMAIL anything from itself.....it just wouldn't work (and I know why, and all that hooey), but not being one to take NO for answer,.I started looking for a way to make my little gizmo work.. So I found this company that said they can "hijack" (re-direct actually) the request to email, bypass the wah-wah, and re-transmit it to the proper parties.....for less than $100 a year, I think...its called http://pdf-fillableforms.com/.
A nice gentleman named Joseph Silva helped us program the thing to go to his servers and back out. Please dont hassle them...I need them...for now..it basically does work...try it...you should get back a copy of the form that you filled out...good luck however, if you're on MAC OSX or similar...
I have included a copy of both of our forms (and feel free to fill it out and play with it)...just put test somewhere on it...(and you must include YOUR email or it will balk)..they are supposed to be mostly identical, except one seems to be twice as large....generating a 1.7 meg file upon submission, while the other one only generates a 600K file or so...thats another issue for another day or maybe you can advise on that also...
OK so far so good......In our shop, once Grandma buys a 10 pack (or whatever), Only then she gets to the link on her receipt page ro the relevant "selection form" ,(this prevents "Filling and Sending" with "no order" and "no payment", another early problem we had)... which they can click on and it will usually download and open up on their device if all goes well...Then our little form is supposed to be fillable and is supposed to ADD UP all the quantities, so grandma knows how many she is buying and so forth right on the fly, and even while she changes her mind..., and IT'S LARGE so grandma can see it, and then it TOTALS it all up for them, ( cause remember, they can NOT add).., except there is a programming bug (mouse-click should be a mouse-up probably or something..) which makes you click in the blank spaces to get to a correct TOTAL...about 70-80% of our customers can enable all these features and usually the process completes without problems for them especially on PC's running Windows OS and Acrobat Reader X or XI...at least for most... Unfortunately it is still not the "seamless process" I would like or had envisioned for the other folks out there that do have trouble using our form.... Many folks report to us the following issues that we know of. First of all it takes too much time to load up...We know its HUGE...is there anyway that you can see, to streamline this thing? I would love for it to be more compact...this really helps on the phones and pads as I'm sure you well know.
Some just tell us,"it WON'T work"....I believe this is because they are totally out of it and dont even have Adobe Reader on their machine, & don't know how to get it ( yes, we provide the links).....or it's some ancient version....no one can stop this one...
It almost always generates some kind ( at least one time) of "error message" which we do warn them about..., telling one, basically that "Acrobat doesnt even like this happening at all, and it could be detrimental to ones computer files", blah-blah...(this freaks grandma out really bad)...& usually they end up not even trying to send it... and then I get calls that even you wouldn't believe...& If they DO nut up and push the Red "Submit Form" button, it will usually send the thing to us (and also back to them at the "required email address" they furnished on the form, thats what the folks at the "fillable forms place" do) so, if it's performing it's functions, why it is having to complain?. What are we doing wrong?....and how can I fix it?...Will re-compiling it or saving it as a newer version of "FormsCentral" correct any of these problems ?
Ok, so that should keep you busy for a minute and we can start out with those problems...but the next thing is, how can I take advantage of YOUR re-direct & hosting services?, And will it get rid of the error messages, and the slowness, and the iOS incompatibilities ? (amazingly, the last iOS Reader version worked almost OK.. but the newest version doesnt seem to work with my form on my iphone4) If it will enable any version of the iOS to send my form correctly and more transparently, then it might be worth the money...$14.95 a MONTH you say. hmmmmm...Better be good.
Another problem is, that I really don't need 5000 forms a month submitted. I think its like 70-100 or less....Got any plans for that? Maybe I'm just not BIG ENOUGH to use Adobe's services, however in this case, I really don't care whose I do use as long as the product works most correctly for my customers as well as us. Like I said, If I'm doing the best I can, I won't change anything, and still use the other third party, If Adobe has a better solution, then i'm all for that as well. In the meantime, Thanks for any help you can provide on this...
Michael Corman
VinylCouture.com
(706) 326-7911

I would like to start anew as the pc, and Adobe teaching tools, have sat idle until today.

I know absolutely nothing about how to use Adobe Software, and I really need to scratch all and start over. Is it possible for me to give a short explanation of what I am seeking to accomplish? Only Adobe services, tech, etc could evaluate what I need to reach my goals.
In mid October I had sought specific learning tools offered by Adobe, or somewhat specific. I was really blown away by the presenting of several online classes, testing, and various teaching venues in order for me to whittle down to where Adobe as well as myself, could be much more affiliated with the programs offered, as opposed to just buying products blindly, that could prove to be worth spending money on.
So what I would like to do is for Adobe to help lead me to creative tools you offer.
My goal: To be able to create a customer friendly presentation that would be interactive on some levels, such as graphics integrated with photos, DVDs with products I am looking to sell that is a few steps above the hit & miss methods on, say, Windows Live Movie Maker (which I did create a DVD with a slide show with descriptions, photos of products and with music with a legth of 47 min.). So I'm not denegrationg Movie Maker by any means. I just feel I need software that would be solid with convenient usefulness.
A little insight: I have been an avid collector of music memorabilia, rare products I sought for near 40 years. I owned two Record Stores in the 80s through to 2000 when I was forced to close my doors due to health problems that were too much for the capacity to manage, and be hands on. I have some products that I would like to offer to other collectors, rather than casually consigning an item to some auction site with limitations on the presentation and customer base. In the mail order department of my stores, I accumulated mailing lists of near 5k music collectors. I have those former customers and I have ideas of what I need in order to market my product in a way that wows (for lack of a better word) potential buyers.
I have done my own research and Adobe's reputation of excellent service and incomparable software capacity, is above all others with for the most part fair in pricing.
If Adobe can help with the means discussed above, I want to learn, if I can, all I need to learn! Please let me know your ideas along with any questions.Email or call 4782547562 12pm-7pm anyday of the week. Thanks for allowing me to ramble on. Ricky McDermon.

HI,
I'm not quite sure who you think you are addressing here with your idea but this is a user to user forum. Apple don't come here.
If you want to offer ideas or feedback to Apple, it would be best for you to do it here:
http://www.apple.com/feedback/logic-pro.html

Paid DW research at Adobe

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