Payment refused

I have been subscribed to Skype for years and am on auto debit to my VISA every 3 months. Today I received an email from Skype saying that the payment was refused. There is lots of credit on the VISA so I am perplexed as why it was refused. I do not want to create a new account and I do not want to give Skype another credit card. Any suggestions would be helpful. Thanks in advance for your support.
Al

Please check the link below for possible answers-
https://support.skype.com/en/faq/FA417/i-m-having-a-problem-placing-an-order
However, if the issue you are experiencing does not fall under any of the categories mentioned, or if in case you need further assistance or instructions, you can also contact customer service. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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Similar Messages

Yearly Unlimited US/Canada Payment Refused... WHY!...

I have been a happy Skype Customer for over three years. I have had a Yearly Unlimited calling plan to the US and Canada for the whole time I have been a customer. Below is a copy of the refused payment.
Purchase information
Purchased by   locrean78 (Skype Name)
Transaction date   September 18, 2011 at 02:01 (GMT/UTC)
Payment method   MasterCard
Status   Refused
Items in this orderAmount
Unlimited US & Canada 12 months   $30.05
0% VAT   $0.00
Grand total
Why Was this Payment refused!!!!!
and Why Was I not informed!!!!!
I would like my original plan back.

Our Subscriptions work from anywhere. Your location is irrelevant.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Payment refused, reactivate subscription error, Sk...

Before the end of the subscription I got a message: Unlimited Europe 12 months Status Refused
I thought restore it when finished (I did a few years). When "Unlimited Europe 12 months" expired, I tried to reactivate.
And here the problems started!!!
Wen I click an "Reactivate" write this http://www.pixhost.org/show/2295/16795787_skype-error.jpg
a few times on click and http://www.pixhost.org/show/2295/16795788_skype-error2.jpg
My message to Skype Customer Service:
On your web page is error due to I cannot reactivated Unlimited Europe 12 months subscription. Wen I click an "Reactivate" of "Your Unlimited Europe 12 months subscription has expired.", around writes "An internal error occurred." and "You're not able to purchase this product in your region." (see photos). I live in the EU / Slovakia and in this region I had active Unlimited Europe 12 months (see my purchase history https://secure.skype.com/wallet/account/orders).
Please, can you reactivated / ordered this Unlimited Europe 12 months and make invoice Number, that I can pay?
Thank you.
Tony
Skype Customer Service reply:
Thank you for contacting Skype Customer Service.
We are happy to hear that you would like to extend your Unlimited Europe 12 months subscription on your account. We understand why you are concerned about this. We will be glad to explain this for you.
Tony, if you don’t change your payment details in time and your subscription expires, you have up to 90 days to reactivate it by updating the payment method. By doing this, you can maintain your current subscription settings.
Moving forward, please try to update your credit card details on another browser as well or clear cache your current browser and do the steps again.
If you have used a credit card to buy a subscription, you can change your credit card details as follows:
1. Sign in to your account.
2. Under Account details, click Manage features.
3. On the left panel, click your subscription.
4. Click Settings.
5. On the Subscription Settings page, click Change payment method....
6. To switch to another stored payment method, or Skype Credit, select it from the drop-down list and click the Save button....
Rutty T.
Skype Customer Service
My reply:
Hello Rutty,
I did everything as per your instructions but I can not get to STEP 3
I have not the left panel and "Your Subscription" (see photo http://www.pixhost.org/show/4720/16796846_skype-step-by-step.jpg)
I have tried in Internet Explorer, Mozilla and Opera and always the same (as the pictures).
Where is the mistake? On your web site or in me - between my chair and my computer. I do not know. I am distressed!
Please, can you reactivated / ordered this Unlimited Europe 12 months and make invoice Number, that I can pay? PLEASE!!!!
I wish to pay by bank transfer. OK?
Thank you.
Tony
Skype Customer Service (this is IQ and this helped me):
Thank you for your reply.
We understand that you are experiencing difficulty in renewing your subscription. It is our pleasure to assist you with this, Tony.
We have checked your records and sadly, the Unlimited Europe subscription has been expired. If you wish to continue with this subscription, you have to purchase this subscription again. In this regard, you can now choose to pay directly to the bank.
Just a note, bank transfers takes longer time to be processed compared to other payment methods such as credit cards or PayPal. For more information regarding bank transfers, you may refer to this FAQ: https://support.skype.com/en/faq/FA611/.
Should you have any further questions, please feel free to contact us again. Have a great day, Tony!
Best regards,
Miguel Paolo A.
Skype Customer Service
Joanna_M MOD wrote:
5.How do I extend my subscription?
-Subscriptions are extended automatically until you unsubscribe
-Recurring payment is taken 3 days in advance to avoid payment delays but your subscription minutes are reset based on the initial purchase date and time (GMT timezone). You can check this from your order history if you open order ID: https://secure.skype.com/wallet/account/orders Click on: "Account details" then: "Billing & payments" and locate "Purchase history".
-Purchasing the exact same subscription will not add more minutes to current month, only extends subscription length.
(http://community.skype.com/t5/Rates-and-subscriptions/All-about-subscriptions/td-p/1619493)
When it's so easy why nobody help my?
Hey Skype Customer Service, is someone willing to help?

I:
Hello,
you probably do not understand. When I sign in to my account under "Account details" and "Manage features I do not have on the left side panel with "Your Subscription" http://www.pixhost.org/show/4720/16796846_skype-step-by-step.jpg !!!
On Your site is error (see photo http://www.pixhost.org/show/2295/16795787_skype-error.jpg
Thanks.
SCS reply (another "clever" answer):
Thank you for your reply.
We understand that you wish to reactivate the subscription on your account. It is our pleasure to assist you on this matter.
Tony, upon further checking on your account, no worries as your subscription is just suspended simply because there is no enough Skype Credit balance to renew the said subscription. The best option for you right now is to add Skype Credit balance that would be sufficient to renew your subscription.
Should any further issues arise, please feel free to contact us again.
Best regards,
Maila C.
Skype Customer Service
They do not understand that they have an error on the page and that I can not do it!!!

Payment refused, subscription expiring today

Hello there,
I hope someone can assist me. I currently have unlimited india calling plan. This product was discontinued sometime ago. However i still hold the subscription as i have been holding this subscription for a long time.
However on friday (day before yesterday) my payment for the subscription was refused due to my debit card not valid anymore.
I have spoken to the skype customer service via chat on friday and they advised me to update the card details which i did , and i was told the subscription will be renewed automatically which didnt happened.
I again spoke to the skype customer service yesterday and they advised me the same thing again to update the card details which i did yesterday and i was confirmed the subscription will be renewed within 24 hours, which , when i checked today, didnt happened.
I spoke to the skype agent today again to renew my skype subscription , but agent advised me the same thing as other agents to update the details . I told him that i have already done that twice.
Then he advised me to cancel my subscription and reactivate again. But i dont want to go this way, becoz if i cancel the subscription and then not being to to reactivate i will loose the product even for today.
My skype subscription still says active in the account status. However no payment has been taken yet. and my subscription expires tonight.
Can someone kindly let me know what can i do to retain my subscription? as i dont want to loose it
The thing i have done till now are :
(1) updated my payment details twice
(2) added three source of payment (1 using credit card, another using paypal, and the third using debit card
i was advised by the agent , that the payment system is automated. Can someone let me know when the system will try to take the payment second time. as the first time being refused first time on friday?
OR please someone can advice me a alternate way to retain my subscription?
thanks

atur4kp wrote:
I currently have unlimited india calling plan.
Hello
According to your account you have one Subscription - the Unlimited UK/India Plan - not the Unlimited India Plan. Please clarify. PayPal couldn't process your original order due to the expired credit card. As you have now updated your card you should resubmit your order. If you cancel a Plan which is no longer available or allow it to expire you will lose it permanently.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Unlimited World Subscription Payment Refused

If you have failed to pay due to credit card expiry or any other reason and once Skype has tried to charge you and they fail and cancel your subscription - you can't do anything to renew your subscription - or can you?
I have wasted three days and umpteen hours trying to renew my refused payment cancelled subscription - but no luck. Today I had even a call from their customer service to personally tell me that they can not do anything for me. So thats that.
But most annoying thing is that their own website says this -
"If your credit card expires (or the payment fails for any other reason), we will let you know that the recurring payment failed, and give you time to change your payment method and keep your subscription running.
If you don’t change your payment details in time and your subscription expires, you have up to 90 days to reactivate it by updating the payment method. By doing this, you can maintain your current subscription settings."
Read it yourself -
https://support.skype.com/en/faq/FA1781/how-can-i-pay-for-a-subscription
This is shameful skype - stop treating your customers like this.
Is there any way to reverse their decision - any one? What does consumer laws say about this?

No. India is not in the list of countries covered by this subscription.
http://www.skype.com/en/offers/free-unlimited-world-calling-subscription/

Re: Payment Refused

My annual payment is about to expire on October 31, 2014. I noticed I needed to update credit card information. I did so. Went to pay for the annual subscription. It was refused. Thought maybe it was refused due to SKYPE being outside of the United States. I called the credit card to tell them to accept a charge from SKYPE they said it was not on their end. Went to try to pay again. I can not find a link or place on account that allows me to pay. DOES ANY ONE HAVE SUGGESTIONS?!

please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

PayPal payment refusal

Hi I have tried to pay for item on eBay and refuses to accept and says if this happens more than once contact paypal services, what could this be? I have funds in my bank account

Hi ,
Welcome to the PayPal Community Forums!
I'm sorry to hear that you've run into some issues with making a payment.
You can find a list of common reasons why there may be issues with a purchase by clicking here.
-Ashley

Automatic payments refused (dont understand why)

Dear all,
I have a problem in paying for my skype fee. I have entered a valid credit card (master card) and it has always worked.Since it was refused, I entered the same credit card number again and nothing seems to change. I am lost, do not understand why my credit card number is refused and see no other ways to pay for it.
My skype name: [Removed for privacy]

please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Payment refusal

Why on earth is it so hard to make a simple payment to Skype.... Or contact with customer service directly?!!! I need to renew my skype number subscription. I have been trying to renew it for the past few days, but won't accept my payment. Tomorrow my number expires. I don't want to loose it. I need to contact via email with Skype (tried the chat, it did not work). Please can anyone help me? Thanks

Hello and welcome to the Skype Community.
1. Allow your Skype Number to expire. You won't lose your number -- it will be held on your account for reactivation for 90 days following the expiration date.
2. After it expires visit your account page. You should be presented with a triangle icon with an exclamation mark inside it and be greeted with the message that your Skype Number subscription has expired. Click on the "Reactivate" link and proceed to "renew". You should now be able to renew your number.

Contacting skype via email regarding payment issue

I would like someone to contact me via email regarding the following issue:
I received a notification my account with Skype has been canceled. I surmise that for some reason or another Citibank has not been sending payment via electronic payment per my contract with SKYPE.
I have contacted Citibank just now via email, sending then the following message.
(please email me back with your contact phone numbers so I can resolve this unfortunate incident or issue which I have first heard about an hour ago via an email to me from SKYPE)
Received this from your accounting operations.
Something wrong here as the payments are suppose to be make automatically when they g3et near the ten dollar mark.
I have not been following payment as it has been done automatically-and this is the first notification.
How can this be? This amount shown is very strange and very incredulous to be this high unless Citibank Guam Visa has been not paying the amounts when charged by SKYPE.
Obviously if this is true, for about the past five or so months by my estimate this has been happening.
What is perplexing is that the credit card is still good and ca not understand how it was’t paid.
Could you send me the past 2012 payments so I can see what has been going on?
I will send this on to Citibank as an inquiry.
Anyway, I do not want to cancel my SKYPE account.
Thank you.
Alan J. Sokoloff
*edited for privacy*
----- Forwarded Message -----
From: Skype <[email protected]>
To: *edited for privacy*
Sent: Monday, January 28, 2013 9:25 PM
Subject: Problem with your payment
This is an automated email, please don’t reply.
Hi there Alan Sokoloff,
Problem with your payment
Unfortunately, your payment failed, but don’t worry, we didn’t deduct any money from your card.
Here are your order details:
Skype Name: alan.sokoloff4
Total amount: $71.28
Transaction date: Jan 28, 2013
Order number: [removed for privacy]
Order status: Refused
Why was my payment refused?
Reasons for your card payment failing can be:1. You entered the wrong details. Make sure you have the correct details and try again. You didn't have enough money on your card. Make sure you have enough money before you try again. You might be using an anonymous proxy or proxy server to access the internet, which we don't allow during the purchase process. Skype is always doing its best to protect you from any kind of fraud. Sometimes this can cause perfectly legitimate purchases to be refused.
What can I do?
We recommend using another card or one of our other payment methods such as Skrill, one-off bank transfer or retail vouchers. View the different ways to pay for Skype products.
Talk soon,
The people at Skype
Lost Password·Account Settings·Help·Terms of Use·Privacy
Getting help for Skype
While you cannot reply to this email, you can contact us through our help section for assistance.
You can also visit our forums.
Protect Your Password
Skype staff will NEVER ask you for your password via email. The only places you are asked for your password are when you sign in to Skype or on our website if you want to buy something or check your account. You will always sign in via a secure connection, and we ask you to ensure that the address in your browser begins exactly like this https://secure.skype.com It should also show a little padlock symbol to indicate the secure connection.
Be alert to emails that request account information or urgent action. Be cautious of websites with irregular addresses or those that offer unofficial Skype downloads. Security updates and product upgrades are made available at www.skype.com or using the client's upgrade function.
© 2003-2013 Skype Limited. Skype Communications S.a.r.l. 23-29 Rives de Clausen, L-2165 Luxembourg.
Skype, associated trademarks and logos and the "S" symbol are trademarks of Skype.
Thanks for any assistance
Alan J. Sokoloff
*edited for privacy*

TJZ1 wrote:
I have attempted numerous times to contact you. I just get stuck in the endless and unhelpful loop.
I only do video chat. I don't know why I am being charged ANYTHING, much less two payments a month of $2.99 and $3.01. The account shows no subscription. Why are you charging me??
I want a TELEPHONE NUMBER TO CALL!
if you are having problems in getting in touch with Skype through their usual webform, you can just try to send an email to [email protected] Skype only offers email, and live chat for premium/selected users.
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skypefordummies.blogspot.com

Cannot Update payment .. support so far have hung up or referred me to phone again

I have a working perfectly good card .. funds available etc ..
On my CC account I have been informed it was unable to be billed.
For the past 5 days, support have told me that the phone people will sort this .. so far I have held for 3 hours ... only to have the calls disconnected or passed to another department that then hangs up on me. This is the UK support number ...
All the payment account update shows is :
We're sorry, something seems to be wrong on our end. Please try again later.
So how on earth do I pay adobe or give them my details as I cannot for the life of me figure out how this company can blame me for payment refusal when it is impossible to rectify the issue. This has been ongoing since the 18th of September now!
Oh I would also like to point out that the live chat team blamed me for the above message on 3 occasions ... although using 4 different browser types over 2 operating systems.
Seriously I had no issues with a box and disks! Now I have an issue where there is a big deadline that will no doubt co-incie with the day adobe cancels my ability to use the CC.
If there is an Adobe support agent reading these, can I say very clearly that so far in terms of customer support I feel completly let down ... last night I was promised to be transferred to the billing department within "a couple of minutes after a 25min hold .. only to hold another 30 mins to hear the phone slam down.
PLEASE LET ME PAY FOR MY PRODUCTS!!

Why can't you all who work at adobe support figure up that the paymentproblem are not a issue for one dumb costumer. It's a problem in your system. Are you not wondering why so much CC's can't pay because of wrong Credicard-details, they can't change? It's cross over the community. It's nothing about a wrong browser (is it not Adobe which can handle websites over system- and browserboundries?) It's nothing about to find the right link in the clickdjungle. Them who get the fail do not can update the card-details already have found the right way but get " Sorry its our fault, please try later". Hey you are Adobe, who will sell us systems who are wordleading to build websites. Or you not?
If the folk on telephone not able to fix it easer, its not a game its business or have you changed the direction? Then tell it.
I have still 2 weeks to get my carddetails fixad. And if not it will be suspendet, like other who already have contacted Adobe about that issue?
If thousend of Creditcardnumbers are stolen and the cardissuer are changed all that card for security reasons maybe you get thousend askings about to change payment details.
Whith you I dont meen you, Romsinha, personally, i meen Adobe supportstaff.

My online number (part of my subscription) isn't a...

Yesterday or something earlier, my recurring subscription has been cancelled because of payment refused. My online number has been immediately deactivated as is shown in Skype number tab. Reactivate link redirect me into payment form, but this number is a part of subscription ! Subscription is still valid !

Hi,
Did you buy PSE 7 as a download or as a set of discs?
PSE 9 was available in 2011 so I suspect you might have the disc set as I doubt Adobe would be selling older versions.
I believe that in the days of PSE 7, the download version and disc version had a different range of serial numbers and the two could not be interchanged.
If your serial number is for a disc version, then you need the installation discs to install it on your new system.
Brian

Reporting a Phishing Attempt

I received the following email today--looked very professional with Skype logo and came from "skype" ([email protected]). Of course, my purchase history shows no such order.
Problem with your payment
Unfortunately, your payment failed, but don’t worry, we didn’t deduct any money from your card.
Here are your order details:Skype Name: xxxx
Total amount: EUR108.00
Transaction date: Jul 30, 2012
Order number: [removed for privacy]
Order status: Refused
Why was my payment refused?Reasons for your card payment failing can be:
1. You entered the wrong details. Make sure you have the correct details and try again.
2. You didn't have enough money on your card. Make sure you have enough money before you try again.
3. You might be using an anonymous proxy or proxy server to access the internet, which we don't allow during the purchase process.
4. Skype is always doing its best to protect you from any kind of fraud. Sometimes this can cause perfectly legitimate purchases to be refused. What can I do?We recommend using another card or one of our other payment methods such as Skrill, one-off bank transfer or retail vouchers. View the different ways to pay [link deleted] for Skype products.
Talk soon,
The people at Skype

I received the email below today, the page the link tried to load was Russian. I've recently been the victim of actual fraudulent use of my Skype account so I'm tempted to think that someone has access to Skype user records. There is no record of any transaction on either Skype or PayPal. The 'To' field contained my real email address. I've also forwarded this to PayPal.
Receipt for Your Payment to Skype‏
15:12
Reply ▼
PayPal Add to contacts
To
You sent a payment of 39.00 GBP to Skype ([email protected])
Merchant
Skype
[email protected]
Instructions to merchant
You haven't entered any instructions.
Shipping address - Unconfirmed
United Kingdom
Postage details
The seller hasn’t provided any postage details yet.
Description
Unit price
Qty
Amount
3 month subscription
39.00 GBP
1
39.00 GBP
Subtotal
39.00 GBP
Total
39.00 GBP
Payment
39.00 GBP
Payment sent to [email protected]
If you haven't authorized this charge, open a dispute at:
https://www.paypal.co.uk/helpcenter/open_dispute and get a full refund.

How do I reinstate Skype Number?

I am experiencing the same problem. There is no reinstate button on my page either. They started bombarding my email with payment refused all on the same day and when I logged into my email I had never received any of these notices that were backdated until the date of the actual expiraton of the account. I logged into the account and updated my payment information. However it still is not allowing me to reinstate the number. Went to the customer service support page where you can send an email and when I click on the topic to put one in the computer takes me back to the log in page like a viscious circle. I am unable to send them an email. Very upset and irritated beause they should have sent out notices two weeks prior to cancellation so that I could have updated the information. I have had this skype number for over 5 years. I am in mainland China and I am sure the monitoring of the internet here has something to do with the viscious circle to get in touch with them by email
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

Hi, Horm7, and welcome to the Community,
Here is the thing with Skype Number subscriptions: now that you have changed or updated your payment method, your current Skype Number subscription will need to be cancelled or allowed to expire before you can sign on to your account dashboard to reinstate your Skype Number, refreshing the subscription, using the new payment method.
So, the next step is to sign on to your account dashboard once again to determine the date your current Skype Number subscription expires.
Your number will be held on account for 90 days following the current subscription's expiration date, so you have time to log in and start your subscription again.
Regards,
Elaine
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How do I pay for subscription?

My user keeps getting the foloowing eMail. How do I pay in Skype Manager so he won't be bothered any longer?
Hi there XXXXX,
Problem with your payment
Unfortunately, your payment failed, but don't worry, we didn't deduct any money from your account.
Here are your order details:
Skype Name: XXXXX
Total amount: $10.00
Transaction date: May 1, 2013
Order number: [removed for privacy]
Order status: Refused
Why was my payment refused?
Payments can fail for a number of reasons. Some common ones:
1. You didn't have enough money on your card or in your account. Make sure you have enough money and try again.
2. You entered incorrect details. Make sure you have the correct details and try again.
3. This payment method is temporarily unavailable.
4. Skype is always doing its best to protect you from any kind of fraud. Sometimes this can cause perfectly legitimate purchases to be refused.
What can I do?
We recommend using one of our other payment methods such as Skrill, one-off bank transfer or retail vouchers. View the different ways to pay for Skype products.
Talk soon,
The people at Skype

Hi, Reimer-
I'm going to move this post over to the Creative Cloud forum, which handles all of the subscription questions. From an initial look, it looks like that Creative Cloud will charge monthly instead of a one-time charge for the entire year, but you should get a confirmation from the staff in that forum before taking me at my word.
Thanks,
-Elaine

Payment refused

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