Payment won't process

I tried to add a payment for a prepaid plan on 7/18/14 by phone. The system indicated the payment couldn't be processed and sent me to customer service. They also tried but go the same message that the payment couldn't process. She suggested paying through the website. This didn't work either.
Now three payments for the same amount show up as "pending" on my credit card account. Apparently each payment attempt did result in a pending payment. The pending status apparently means the charge was approved by the credit card company but hasn't been posted by Verizon. I attempted to call customer service but couldn't reach them (there seems to be some problem with Verizon Wireless customer service).
Is anyone else experiencing this problem recently or have any suggestion how to fix this or to actually contact someone at customer service who might be able to address this?
Thanks

Foreman48 we apologize for the difficulty and the inconvenience that this has caused! We want to make things as simple as possible! Our Prepay Team will be able to further assist with the payment by calling 888-294-6804.
AshleyS_VZW
Follow us on Twitter @VZWSupport

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