Person or Group MetaData Field not saving

I have a document library with a custom content type
This DL has 2 Person or Group Meta Data Fields
I created a simple workflow so that the people on these 2 fields get notified when an item is created or modified.
However; for some reason, when I create a new document set of this content type
The person fields dont save any information
I can edit and reenter the info and it saves it but no workflow emails go out.
I am using Sharepoint Online on a E3 plan.
Please help
Thanks
Tanya

Hi,
I have done a test on my SharePoint online, I can’t reprocess your issue.
I added a custom content type in a document library which has 2 Person or Group Fields.
Then opened the document library with SharePoint Designer 2013, created an approval workflow as the following screenshot:
I selected that starting the workflow when an item is created or modified.
When I created or modified an item in the document library, the people on these 2 fields got emails
automatically.
For your issue, make sure the people have correct email addresses.
Please follow my method and test again.
Hope it helpful.
Best Regards,
Lisa Chen

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Hi Tim,
Let’s verify the followings:
Whether this issue occurred for other lists in the same site.
Whether this issue occurred for all users who don’t have full control.
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