Please, REAL Nokia Head Office open you eyes with...

SAWASDEE (hello) , from Bkk, Thailand
This is my experience from Nokia X3-02 and after that from their service ....
For Nokia X3-02 in bkk, thailand is around 195 us$.
This is some inconvenience I found at the first time till NOW .....
Just after I bought X3-02 on 15th February......
I just picked 2 calls for 30mins each, and on facebook just for a few times during work in evening then battery is empty and again on next day even it was charged 6-8hrs/time.
Then I went to power buy (a big electric dealer) and asked for a new battery on 18th February, but still had a same problem. Finally I had to change a new X3-02 on 22nd February.
That happend in 6days after bought it. ***BUT ITS NOT OVER...!!!! Still got battery problem and more***
I went to Nokia Care on 28th February, and found X3-02 couldnt on wifi even I was in Nokia Care, I showed them and we found the touch screen didnt work too. Couldnt push any bottom.
Had to switch off only !!!!
I had to go to Nokia Care in another department store for a few times, and then back to the place that I bought X3-02 for a few times toooo. Do you know what is trouble traffic in BKK and how is far between 2 department stores? Really wasted my time and took some energy with not good feelings ....!!!
How much does the COST that I paid for a new mobile, not only MONEY ...???
I like to stay on Nokia and always recommend to my friends. After these
.... I am not sure ...
I REALLY GIVE UP WITH NOKIA X3-02 ..... I SENT IT BACK TO NOKIA CARE AND REQUEST FOR ANOTHER MODEL INSTEAD.
I got a few calls from Nokia Head Office Thailand.
On 4 th March, they called me and we found an agreement for us that I will get Nokia E5. In eveing on the same day he said " I will got E63 instead BECAUSE E5 is quite new model and we still dont get more feedback from customer ... on Wednesday.
The recently call is that mobile will ready for me at 4pm. on Friday 11th, March.
Why they needed more one week to sent a new one to me ?
Where is the head office of Nokia Thailand...??? Is it in Bkk...??? Or in Finland ...?????
I bought X3-02 on 15 FEBRUARY 2011 !!!!
And my new smart phone is at Nokia Care since 28 FEBRUARY...
What do you think ...with those things that happened to me ?
I am so DISAPPOINTED ....with their product and service.
Just would like to let you know......
i got E63 with 2 million pixel ONLY and with less function than  X3-02 with 5 million pixel camera and more function...
   ******* Is it FAIR to give me E63 instead of X3-02 ......???? ******
I said I want good quality camera and many options even it is old version .... But I got only 2 mpixels + no edit photo with basic smart phone ....
   ...... Sorry for these, but I really can not ACCEPT ....
Nokia Thailand always said "we would be happy to help you" ......
But only words that I got ...and make me UNHAPPY to have E63 till now.
And now here is my question: what would you do in my case ? Or what can Nokia do to make a customer as me to be happy again ?
regards
your customer

For the record, I don't think I am able to upgrade to the current software version.
My phone model is 05411312 (N73 on UK T-Mobile), and NSU won't let me update beyond v. 3.0704.1.0.1
I really want to be able to upgrade, I'm quite annoyed that I can't add all of the amazing new features that Nokia announced for S60 phones a month ago because of this - I want to try the official MSN client, Music Store, etc. I wouldn't have bothered trying to upgrade the software if it wasn't for trying to add these features.

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"With regard to your recent email to Olli-Pekka Kallasvuo, I would like to apologize for our delayed response to your E-mails send to us on 11.11 and 20.11. We recently have had technical problems with our UK E-mail support system which have now been resolved. Due to this problem, your mail sent on 11.11 did not reach our support specialists. According to our Nokia helpline team you should have on 22.11. received two email responses from them already. However, I also wanted to personally follow-up the issues you raised in your email.
Thank you for providing us constructive and valuable feedback regarding our customer support and Nokia Software update service in the web. We apologize the confusion created on our communication about N73 software updates. We have gone through in detail the information shared in Nokia web support pages, both in NSU and in discussion forum and recognized that there is room for improving and clarifying the software update related communication and will be implementing a number of communication improvement steps during next weeks.
Concerning software updates for N73, there are actually several N73 software versions existing for different operator networks. We are continuously releasing more and more N73 software versions to Nokia Software Updater (NSU). Unfortunately, the version for your network was not available during the time you tried to update your N73 and the response you received from NSU was not sufficiently explaining this. We are working to improve the visibility to the different available software versions, both within NSU application and through our discussion board.
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Name: Intercity Mobile Communications
Tel: 01216437373
Should you choose to wait for new SW for your N73 to be available NSU you can also email me your product code number (found from N73 type label located under the battery) and current SW version number (found by typing *#0000# at main menu page) so that we can notify you over email once new software becomes available.
Please don't hesitate to contact us again if you have any further questions."

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Head Office and Branch

Hi all,
In AP - Using Head office and Branch Office scenario, payment is made to Head office and this payment clears the line item in Branch accounts (Branch vendor code / account number) also.
The question is my client wants the payment to be made to Individual Branch accounts and not to Vendor Head office .
In other words, when we go to transaction code F-53, branch accounts (vendor branch code / accounts) are not showing the open items to pay for. My client wants the transaction code F-53 to show the open items and wants to make payment to Branch and the clearing document should reflect in Branch Vendors code / account.
Please can anyone help
Thank you and KindestRgeards
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HI Murali Babu,
Thanks for continuous support
The following are the steps I have done.
Please have a look, Let's say
Vendor 1000219 is HO
Vendor 1000220 is Branch
went to transaction code XK02 - Vendor account 1000220 - Head office Field is filled with Vendor 1000219
Data Saved.
went to transaction code XK02 - Vendor account 1000219 - Local Process (under correspondence in company code tab) activated.
Created a Invoice against vendor 1000220 (through transaction code F-02).
went to transaction code F-53, picked vendor account 1000220 - to pay the Branch office
System says - no open items found.
I am with Ecc6 - EhP 5 (do not know whether I am missing anything else)
do I need to raise OSS message
or look for SAP notes
thanks to everyone for a very nice support
If I have missed out any configurations or any settings with Master records, please do let me know
Thank you and KIndest regards
Srikaanth
Edited by: E.S.Srikaanth Srikaanth on Jan 30, 2012 6:47 PM
Edited by: E.S.Srikaanth Srikaanth on Jan 30, 2012 6:49 PM

Head office and branch office accounts

HI sap gurus,
can any explain the configuration steps for head office and branch office accounts in vendor and customer master accounts and how to post an invoice in this configuration
Regards,
Umesh

I am assuming u are using SD integration for the billing . Therefore, please go to VD02 for the Child Customer profile under the correct sales org,distbn channel, div.
Then under the Partner functions tab set the SP Sold to party as the Child, BP Bill to Party as Parent,PY Payer as Parent and SH Ship to party as Child.
If its only for FI documents config then proceed in FD02 only, else if its integrated then use XD02.
Then under the Company code data in the Account management Tab set the Head office as the Parent . Then all the future postings will have Acct = Parent but Branch = Child.
If you want some examples which we have discussed before then go to
Re: Customer Master -- Parent + Child Relationship
Link between Branch Accounts and Head Office Account
To link branch accounts to a head office account, you must enter the number of the head office account in the Head office field in the branch account master record. This field is contained in the company code area of the master record.
The head office account can be any vendor account except one-time accounts or branch accounts themselves. Branch accounts and head office accounts must belong to the same company code.
Line Item Display
When you are entering the parameters for line item display, you should note the following: for head office accounts, enter the key 004 in the field Sort key. This instructs the system to display the line items for the head office account sorted by branch. This key is defined in the table for allocation rules.
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F110 head office customer/vendor

Hi
when I do a payment by the F110 and I am using head office and subsidiary which is also a costumer the system doesn't show the open departures of customers. How can i do the meeting between the branch and customer.

Hello,
To give some more clarity on this.
You can have branch and head office in your system as customers. In the branch master data, you can assign the head office.
You specify this account number only for branch accounts. Items that you post using the branch account number are automatically posted to the head office account. The system records the branch account number in the line items.
Neither transactions nor balances are kept in the branch account.
There you can have number of branches which can be integrated with its head office and you can CENTRALLY have transactions with head office only. More easy and single point of contact.
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Dunning for head office/branch account

Hi All,
Our client is maintaining the customers with relationship of head office and branch account.
Ex: Customer 1 has been created as Head office account and the same customer maintained as branch office account.
Head office customers are maintained with series Axxxxxxxxxx
Branch office customers are maintained with series Bxxxxxxxxxx
In the customer master data for branch customer Bxxxxxxxxxx, relationship wtih head officehas been maintained.
In the current scenario, we raised an invoice with customer Bxxxxxxxxxx for Rs.1000, in the next activity we received an amount of Rs.200 from the same customer through his head office account Axxxxxxxxxx.
Now if i go to t.code: FBL5N for customer Axxxxxxxxxx. system shows an outstanding amount of rs.800(i.e. 1000 -200). Now i would like to issue a dunning notice to the customer Axxxxxxxxxx. when i run the dunning run system is not giving the correct result(i.e dunning letter not showing the outstanding balance as rs.800). when i run the dunning for customer Axxxxxxxxxx it shows only amount received rs.200(not considering the invoice amount rs.1000 )
When i run the dunning for customer Bxxxxxxxxxx it shows outstanding balance as rs.1000.
Can somebody suggest me how can i get correct dunning letter when i run for customer Axxxxxxxxxx. (i would like to send a dunning notice with Rs.800 (1000-200)
Let me know if you need any information/ clarity on the above
Thanks in advnace
Prasad

Hi
Please check this link
F110 head office customer/vendor
And also please check the below link
http://help.sap.com/saphelp_45b/helpdata/en/01/a9c334455711d182b40000e829fbfe/frameset.htm
Thanks & Regards
Phaneendra
Edited by: phaneendra Reddy on Jul 27, 2009 2:49 PM

Head Office / Branch

17.06.2008
Hi friends,
I intend to use the Heade Office / Branch concept in SD. For branches I have updated the head office codes in 'Company Code Data --> Account management. I am using automatic credit control and using the oldest open item to check the credit limit while creating sales order.
Need some clarifications. Will the system warn me if the oldest outstanding from either the head office or branch exceeds the value given in OVA8.
Regards,
Udaynath.

Hi Udayanath,
Credit limit will takes place based on the credit control area not based on head office or branch.
If you want head office level you need to define the credit control areas head office wise or if you want control credit limit based on Branch office you need to define credit control areas branch office wise.
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I hope it will help you,
Regards,
Murali.

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