Poor Colour contrast from YouView box

The YouView box arrive,d just as we we off for a week. On installing later, the colours are weak and the picture blacks are dark grey. Other kit connected to the TV has no problem, with good contrast, nice blacks and no jittering!
I've checked/swapped leads, but the output of the box is very disappointing. The older Vision+ box (black) gives a far better picture. Any suggestions? I assume the BT troubleshooter will access the USB socket on the front to tweek settings?
Solved!
Go to Solution.

Yes, thanks for that. I had already tried the scene button (Sony KDL-37EX503), but its not able to give the contrast I get on other HDMI inputs with other kit. I would have thought there would be standardisation of HDMI signal characteristics on connected kit.
I've tried older Vision+ and PVR recorders in different inputs (sockets) using different cables and all is well with good picture and contrast. It's just the Humax box which is out of line.
Unbelievably, the latest from Mumbai (0800 111 45678) suggest repositioning the aerial............ Thankfully, my wife has stopped me climbing trees and onto roofs.

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MG3200 poor colour/contrast quality

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I allowed Printer to select colour matching, but I also tried setting photoshop to manage colours.
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Regardless of the above settings the print quality is very poor - I mean it is very washed out, low contrast. The actual resolution is fine, but the image is flat & lacking vibrance & the colour is muddy.
I have also printed the image using 'preview' (OS X default image app) & results were the same, again I was careful to select glossy paper & high quality print settings.
I am attaching a pic so you can see what i mean, the image below is close to what i am seeing, but actually the image below looks better than real life (slightly) the real photo has even less contrast.
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These two photos demonstrate this problem perfectly... I was trying to copy a developed photo initially, so I thought that was the issue, but even after I scanned it, the image printed out with poor contrast just like yours. I'm really disappointed as my 10 year old Epson DX6000 printed images far superior to this. The MG3200 series is also billed widely as producing 'photo lab quality photos' which this is certainly not. Any help with this annoying inferiority would be hugely appreciated!

Running a youview box from a broadband extender

Hi,
I run my Youview + box successfully from a broadband extender flex 500 successfully. I have the unlimited broadband infinity 1 package. I wish to order a second youview box(the one that doesn't record). I was told that I could not use this same system with the second box because it has to have an Ethernet cable to the modem. They consider the system I use to be 'wireless'and therefore not suitable. They say I can only run one youview box on a broadband extender system. Is this the case? Does anyone else run two youview boxes on the broadband extender system. They said it is not an Ethernet connection (I thought that was the whole point!) using this method. Please could someone confirm this for me and /or explain why it won't work!
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BT never used to accept Powerline adapters at all. At least they seem to accept 500mpbs devices as valid for one box now.
However I suspect that they don't want to risk people complaining if people take out an extra box subscription and have problems if, say, both boxes are used for watching and recording HD channels simultaneously via Powerline.
To be clear there is no reason why you can't run two boxes off the same Powerline AV500 network except that if one or both of your adapters have low throughput (due to mains interference, poor wiring etc.) you could struggle trying to use both boxes simultaneously for both viewing and recording IPTV. If you are prepared to take the risk, go for it! (BT won't help you if you have problems though).

Is there a new Youview Box, any faster?

Hi all,
I like the idea of the Youview box and we have had it a while now in fact we are out contract in a week or so, however what I don't love is how sluggish the device is on a whole. Compared to a sky box or other Humax boxes that don't have all the fancy menus. For me, either make the menus more basic, or put better hardware in the Youview box so that it can move faster through the guide.
How many times a day I press the guide or some other button again thinking I haven't pressed it on the remote, only for it to pop up and then go away again, so annoying its untrue.
So is there a newer model available from BT, I know there is a newer model from Humax, I want one like on the adverts as it shifts throught the menus on there. If I sign up for another year can I request a new box, they can have this one back I'm not bothered about keeping it. Just want a little bit more juice in the box for a more speedy interaction when I want to watch something.
Thanks
Solved!
Go to Solution.

There is no faster box. The other humax is just a different colour and with a bigger hard drive, other than that, it is identical.

New standard Bt vision box v Youview box

I am bit confused, I know BT vision is about to start giving Humax Youview box to it subscribers I thought this was to replace the old silver BT vision Boxs howevervier I notice that bt has already started supplying new ( black) BT vision box's. Are the youview box replacing the these black standard BT visions box or are both types still likely to be supplied. If the later what do you get on the black standard Bt vision that you can not get on the youview box?

The 1st generation BT Vision box was the grey one you refer to.
The 2nd generation BT Vision black box has been in use for a few years now.
There are suggestions that BT are testing a 3rd generation BT Vision HD box, but this is still under development and there are no official details on that yet.
The BT Youview HD box will be a separate thing. It is not designed to replace the BT Vision boxes. It gives those who want to make use of other non-BT Youview services an option to do that. However the BT Vision services via Youview will not be as comprehensive as those provided via the official BT Vision boxes.
See this BT help page.
BT Youview v BT Vision
Also see this previous thread discussing the differences.
Bt-vision-2-vs-you-view
Personally I don't really see the point of BT having their own branded Youview box. If people want a Youview box they can just go and choose one from those on offer in the shops. As far as I know Sky have no plans to create a Sky branded Youview box, yet they will still offer services on Youview. But who am I to say.

New YouView box seems to cause wireless to stop wo...

I recently upgraded to a YouView box for my TV. The things is, since I've installed this, it seems to cut out the wireless connection to other devices in my home. (In particular, my wireless printer and windows phone.)
When I reset the Hub, the printer then works fine for a while but my phone doesn't and it's not long until I have to reset the whole thing again because it's stopped working.
I've tried moving the Hub further away from the YouView box and closer to the printer but it doesn't help. All worked perfectly before I got the YouView box, I never needed to reset the Hub at all.
I hope someone can help? Many thanks in anticipation!

Hi Pauline85,
Thanks for posting. Have you tried changing the wireless channel? Take a look at How do I change the wireless channel on my BT Home Hub? and let us know how you get on.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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BT to give free HD Youview box to new customers fr...

http://www.btplc.com/News/Articles/Showarticle.cfm?ArticleID=4EE9DE54-23A8-4655-A90B-9E83E0DB2B47
BT offers YouView box worth £299 for free
BT has announced today that it will offer a free YouView set top box* with no TV subscription to new BT Infinity customers. Broadband customers not in an Infinity enabled area will also be able to get a free YouView box* when they subscribe to TV Essential, starting at £4/month. Both offer a massive saving on the retail price of the YouView set top box, which is priced at £299 at retailers across the country.
With YouView from BT customers can enjoy:
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• On-demand content from BBC iPlayer, ITV player, 4OD, Demand5, Milkshake and NowTV with more content providers on the way
• Access to BT Vision, the largest library of video on-demand on YouView, with over five thousand programmes, including blockbuster and classic films, the best UK and US TV shows, kids shows, sports and the only place where you can find the latest HD films and music videos on YouView.
• Self-install YouView HUMAX box – customers with BT broadband can be up and running as soon as it arrives
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YouView from BT will be available with all of BT’s TV and broadband packages and will launch on 26 October. Existing customers can also upgrade to YouView for £49 ***.
Customers who register their interest in YouView in advance (with no obligation) at www.bt.com/youview will have the opportunity to be first to place their order for YouView, during an exclusive window between October 19-26. These customers will be sent an e-mail invitation with a link to a special web site.

Hi guys,
I'll lock this thread so we can keep the discussion about this announcement all in the same place
Stephanie
Stephanie
BTCare Community Manager
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Setting the colour of the search box text on a public website

I am using the search box snippet in the header of my public website.
The background of the header is a dark blue. The search box background is transparent so the default colour of the text (#444) on the dark blue background is barely visible.
The text colour appears to be set by the following entry in corev15.css:
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Using the F12 development function in IE, setting the colour of the Search box text with an inline function works, but when I add style="color:white" to the <input> of the Search box snippet it seems to be ignored.
What am I doing wrong? Is there another way around the problem (I don't want to change the background colour of the header nor the background of the post page and there is no colour that will display the text well enough against both backgrounds).
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rogerwithnell

Thanks for your help, Patrick.
Adding color: white !important; inline in the <input tag of the Search box snippet is still ignored, however. When I look at the HTML and CSS with F12 in IE, the inline mark-up is not set. I guess this something to do with how the Search Box
snippet works?
I've made some progress, though. All the pages of the site (except the Blog NewPost page) use the corev15.css file. So I've set the colour here to white. The css entry is:
input[type=password],
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select,
textarea,
.sp-peoplepicker-topLevel,
.sp-peoplepicker-topLevelDisabled,
.sp-peoplepicker-autoFillContainer,
.ms-inputBox
border:1px solid #B0B0B0;
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The Blog NewPost page uses \_catalog\theme\themed\CDD8DBA6/COREV15-51C31438.themedcss. I've changed the same CSS entry as follows:
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Now this page sets the colour to #444. This means that the text in the Title and Body fields is visible but the text in the Search Box (with its dark blue background) is not.
The Search Box on Blog NewPost is not vital but I'd like to fix it. How can I do this?
Roger
rogerwithnell

Can I Watch BT Sport On My BT Youview Box WITHOUT ...

Hi
I hope I have a simple question that has a simple answer!
I have a recently supplied by BT Youview box(Humax I believe). BT line rental and BT Broadband as well. I am in an area that does NOT get Affinity.
Can I get BT Sport on my Youview box? If so, how do I go about it?
I used the online chat assistant(32 minute wait) and the person there said I could-but as we got further in to the conversation she said she didn't know how to enable it as she was actaully from the billing department and didn't know how to do it :-( She said she'd pass me on to their techincal people to help me and she'd call me straight away. She did this and asked me to close ALL BT windows on my computer before she could pass me on. I did this. Only to find I had been put in a queue for some Bt helpline :-( After 38 minutes of being told BT were very busy, but that they would get to my call as soon as possible-the call simply disconnected. Grrrrrrrrrrrrrrrr, not sure why they treat customers like that but it certainly makes you think twice about migrating to SKY :-(
Anyway, I've spent ages on the phone and the computer trying to enable BT Sport without success. All I really want to know is: can I have BT Sport on my recently supplied BT Youview box with BT Broadband on a BT line? If I can, how do I do it? If not, will it be available to me any time soon?
I hope I have given enough info to help answer this simple question but if not PLEASE don't hesitate to ask for more detail.
Many, many thanks to anyone that can help clear up this frustrating issue for me :-)
Heraldic

Thanks for that. The thought of trying to get back through to BT again fills me full of dread :-( I think I'll pass on that and give up hope.
Thanks again for the help.
Telboy62 wrote:
You would really have to speak to BT about that. (sorry).They would have to release you from your current contract and restart you with a BT vision box.
My fear is that they would charge you for the Youview box you currently have as it only becomes "your" box after you have completed a 1 year contract.

Connecting Youview box to DVD and TV. Now ordinary...

Hi, Does anyone know how to connect a TV, BT Youview box and a DVD recorder together. I have two SCART, one RF and one Aerial connection together but now we cannot watch our ordinary TV. I need this for my son. It is probably a simple connection error but we can't work it out. Any help greatly appreciated

Put the aerial feed in to the YouView box 'antenna in' and connect a cable from the YouView 'aerial out' to the 'aerial in' on your TV. Connect YouView box HDMI out to HDMI socket on your TV if you have one. If not connect the YouView to SCART to your TV SCART. Connect your DVD player to the other SCART socket.
Use the AV setting on your TV to switch to the YouView box and:
Go in to you YouView menu as follows:
YouView/Settings/Device Management and make sure 'RF Loop Through' is set to ON.
This will allow you to access your own TV's tuner and YouView also.
Use the 'AV' setting on your TV to switch between TV's own tuner, YouView and your DVD player.
HDMI is preferable but if you don't have any HDMI sockets - and most TVs do these days - then SCART will have to do.
I hope you get it working.

Original Humax Youview box - no picture.

Hi.
Over the month or so my Youview box has been behaving very oddly. When it wakes from sleep very often I get no picture and no sound. My TV says "no input" on the HDMI.
The box starts booting with the "Nearly ready" graphic showing... then when the TV picture should appear I get nothing. The remote still works though and I can change channels.
Sometimes it works fine. Sometimes turning it off and on again brings it to life. Sometimes the only thing that brings the box to life is to do a factory reset in maintance mode.
Maybe this is a software issue? Has anyone else experienced this, or do any of the mods know what my course of action should be?
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Sorry for the late reply - I've been away... Couldn't see a link in your profile for "contact the mods".
I don't think is anything to do with the tuner, because the channel name and number are shown in the LED matrix display on the front of the Humax..
I had a bad night with the box last night, just decided randomly to stop showing the picture and cut off the sound. Put it into standby and back on again and everything would come back to life.. Tried it this morning and got the purple screen. Powered off with the switch on the back, waited a while. Turned back on, this time I'm getting nothing - not even the "nearly ready" screen... But as ever, the channels are still shown on the LED display and Ican change channels with the remote.
Looks like another maintance mode reset when I get home for work
Should I just try to get customer services to send me a new box? Is that how this works? Haha. Any further help/suggestions/ideas would be appreciated!
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£35 charge for install of second youview box

Hi Why do I have to pay £35 for someone to install my second Youview box when I already have it installed with cat6 cable and an RF feed works fine

It was the £35 install charge for a second box that put me off getting multi room back at the start of February when I was renewing my contracts.
I looked into it before phoning them to renew all my contracts and never bothered asking about multi room when I was renewing.
I now have to Youview boxes the older BT Youview + box that BT gave me just over 14 months ago and the new BT G4 + box that I bought myself from Currys just over 5 weeks ago and im now using the G4 box for all the BT TV services that I have.
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Two Youview boxes

I bought a YouView box a couple of months ago and yesterday accepted a BT offer to take another for £25 plus £5 a month for BT Vision. I understand my BT YouView consumption will not count towards my 40Gb Infinity limit: but will that now also apply to the non-BT YouView box I bought?

Given that BT & youview both don't officially support (offer) multiroom - I suspect you won't get a definitive answer as if they don't offer a product (multiroom) you are hardly going to have any Terms & Conditions for it.
A BT Help page says
Does my YouView viewing count towards my broadband usage allowance?
No, not if you have a BT Vision subscription. If you have any BT Vision subscription such as Essential or Unlimited, then none of the On Demand programmes, whether it’s from BBC iPlayer, Now TV or BT Vision, count towards your monthly broadband usage allowance.
This suggests to me that currently its probably down to whether or not you have a suitable BT TV subscription on your registered broadband line rather than the Youview box used. I could be wrong of course .

Pre bought YouView box

I am disapointed about the misleading informaiton presented on the TV screen of my YouView box.
I got a YouView box from PC World when they first came out, i did not have BT at the time. I recently got BT and when i re-connected my box i begun to see the BT Vision service! I was really interested in getting BT Vision and when i clicked on the service i got a welcome page instructing me about the Free 30 day trial, and the £10 a month service - subscription free.
So i went online as the instructions on the screen told me but i could not find any information about this free trail or the £10 a month service. After over a hour of trying to find more info and getting intouch with customer sercive from which i was passed to four different people who had no idea about the £10 service which it clearly says on my screen, i was told i woul have to buy a new box or pay £5 a month for just the on demand... which i allready recieve free from YouView and take out a 12 month contract.
I find this is totaly false advertising and disapointing that i am a willing to pay for the one off on demand services and was even intersted in a subscription. Why does it instruct me about a subscrioption free service thats £10 when it is actually £12.50 in a 12 month contract.
I feel i am being penalised for buying my box outright and that BT are loosing custom and many people like myself may have a box before i switch.
Has anyone else experianced this?

tankmc wrote:
I am disapointed about the misleading informaiton presented on the TV screen of my YouView box.
I got a YouView box from PC World when they first came out, i did not have BT at the time. I recently got BT and when i re-connected my box i begun to see the BT Vision service! I was really interested in getting BT Vision and when i clicked on the service i got a welcome page instructing me about the Free 30 day trial, and the £10 a month service - subscription free.
So i went online as the instructions on the screen told me but i could not find any information about this free trail or the £10 a month service. After over a hour of trying to find more info and getting intouch with customer sercive from which i was passed to four different people who had no idea about the £10 service which it clearly says on my screen, i was told i woul have to buy a new box or pay £5 a month for just the on demand... which i allready recieve free from YouView and take out a 12 month contract.
I find this is totaly false advertising and disapointing that i am a willing to pay for the one off on demand services and was even intersted in a subscription. Why does it instruct me about a subscrioption free service thats £10 when it is actually £12.50 in a 12 month contract.
I feel i am being penalised for buying my box outright and that BT are loosing custom and many people like myself may have a box before i switch.
Has anyone else experianced this?
The advisor merely made a mistake. As someone with their own YouView box you sign up via this link:
http://bt.com/player
where, as you'll see, the unlimited plan costs £10pm and the pay-as-you-go plan costs nothing per month and then you pay-as-you-go.

Poor Colour contrast from YouView box

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