Poor Service from Verizon and Asurion

I had my phone replaced less then 12 days ago with warranty because of battery issues. Over the weekend I pulled my phone out of my pocket (always had my phone in my pocket for years) noticed my phones screen is not working. You can hear notification, and etc.. After spending 2 hours on the phone and at the store, I was told my phone had a pressure crack. No one can explain why, and i am to blame. At this point I just need a phone, I have a home based business and need to stay in touch via phone, text or email. Asurion does not have the phone I currently have and I have to accept what they do have. As a consumer I am paying a monthly amount to have insurance to replace my exact same phone, not to take what ever phone they can give me. I called verizon again today, and pretty much was told it is not verizon's issue and to deal with Asurion. I am glad to see after 6 years with a company and paying for insurance since day one, it paid off.

Point one Verizon gives a run down on all insurances on their web site and hand outs in the stores.
Additionally asurian sends out insurance welcome kit which explains everything.
Now the devices that are sent out as replacements are junk. I totally agree with you on that point.
I don't care if Verizon claims 100 point check on each refurbished device it sends.
It is quite evident from your complaint and others here going through 3-4+ replacement devices shows me you are still getting a broken phone. But manufacturers send out the same type of junk as well.
You cannot win.

Similar Messages

Horrible Customer Service from Verizon and Anytime Assurian Insurance is a SCAM

I am posting this so everyone is aware how horrible the customer service has become at Verizon and the insurance replacement coverage offered. Please read and BEWARE before purchasing this extended coverage as Verizon will NOT work with you!!
We have two phone lines and a tablet with service through Verizon and pad the anytime additional insurance through Verizon which is supposed to cover standard insurance PLUS extend the manufacturer warranty. If the defect is due to manufacturer defect, then the replacement is supposed to be covered without a deductible.
So now, the recap of the horrible experience we have been through .....
My husband has an Iphone 4s that had the power button on the top of the phone fail. The button does not press on/off correctly. He contacted Verizon and they put him through to the diagnostic time to approve or deny the replacement under the extended warranty. He contacted the tech and described the problem. The tech advised him to check all of the water indicators on the phone. The top one for the headset jack is slightly pink and the other indicators are completely white. The tech advised him they could send him a replacement phone and then he would send in his old phone for evaluation and he would know in about 6 weeks if he would be charged a deductible. He then spoke with Kiera (sp??) who advised him to have the phone checked by Apple Genius Bar.
He took the phone to Apple. They advised the phone is in great condition and that if he had purchased the extended Apple Care instead of Verizon's Assurian Insurance they would cover it with no deductible. The stated the reason the phone was not functioning was clearly related to a manufacturer defect and wrote on their assessment paper they gave him that the phone is in great condition. They stated by indicated that water damage is indicated by all three indicators being tripped -- NOT just the top one. The rep then walked outside with my husband and said it's raining so Verizon would now void the warranty part and make him pay a deductible since Verizon is being nit picky.
We then went to the local Verizon store. The rep and the store manager looked at the phone and stated the top is tripped so the insurance department will call it water damage and not honor the manufacturer defect. I stated that it seemed like they were finding a loophole out of the insurance coverage for the extended warranty part and making the customer pay a deductible. The manager then stated "other carriers would screw you the same way." REALLY -- THAT'S THE CUSTOMER SERVICE WE PAY INSURANCE FOR???!!!!!????
So, we called and spoke with a really nice customer service rep (Suzette) who stated unfortunately it was not her department but that she would send a message to have Kiera call us back. That was a week ago and NO CALL BACK FROM KIERA. Again, this is the customer service we pay for???
So, we called today and spoke with another rep and a manager. The manager again stated we could send in the phone and it's 50/50 if they will charge the deductible. She stated Apple should honor even though he is outside Apple Care if it is their defect. I asked isn't that what we pay them for?? She stated they will look at the indicator and call it water because she Googled it --- apparantly Google knows more than the Apple Genius Bar on their own product! I even offered to fax the paperwork from Apple. My husband offered to send them the phone and have them evaluate it before they send out the replacement so he's not taking a risk on paying the deductible. I asked the manager to email me her contact info. She indicated she would ... 2 hours later, no email.
So, my husband that is up for an early upgrade but wants to wait until he's eligible for the Edge program (in which he would pay unsubsidized prices for phones to upgrade early -- and give them more money for phones) is stuck with having to decide to continue to use his prior phone that works or risk having to pay $200 for a deductible because they have stated they will look at the indicator and even if it's unrelated, call it water damage.
We are seriously looking at cancelling our coverage and just going to another carrier. Because in the end, phones and service are similar, so you really pay for the customer service you get. Or in this case, the lack of follow up, loopholes in their program, and lack of customer service. I am thoroughly disgusted that I have paid Verizon for their service for 10+ years and have always paid for insurance without ever having to use it before --- and this is what we get.

It's not really a loop hole.. if the indicator is pink what do you want verizon to do? Google it, a lot of people on all carriers have been charged for returning a phone with just one indicator showing water damage with iphones.. This is what insurance is for, you pay a deducible instead of full retail. I think you are hung up on thinking the apple rep didn't lie to you, it's easy to say whatever you want when you know you won't be held accountable for it. I mean verizon is a service provider, maybe you should buy your phones from manufacturers if you think you get a better deal
Have you tried to reset the phone via itunes? Not likely a software issue, but i've seen stranger things with iphones.

Scam from Verizon and Asurion?

What is the benefit of having an insurance Asurion on my phone if I have tom pay $99.00 to get the insurance company to ship me a new phone. With the $10.00 monthly charged I have already paid several times the phone itself... it is a gigantic SCAM !!!!
Really disappointed by this kind of service,
<< Personal information removed to comply with Verizon Wireless Terms of Service >>
Message was edited by: Verizon Moderator

Maybe her insurance is like that but there is a maximum co-pay that I must pay per year. For me it is $3000.00 a year and then after that my insurance covers it all 100%.
Health insurance varies. None are 100% the same.
If you pay a monthly premium, let's say I pay $85 per month.
Or roughly $1,000.00 a year. However I pay a co-pay of $20 per doctor visit or a $40 co-Pay max per visit. I have never used that $3,000.00 per year not even close.
When in hospital or doctors office everything is totally covered after I pay a small deductible.
If you have medicare that $3000.00 provision is no longer applied.
You primary insurance covers what ever medicare does not cover and that is the customary 20% if it applied.
It actually is based on what insurance you carry and believe me some as that Walmart one is terrible.
You must shop around. Just like car insurance, or life insurance, home insurance and even cell insurance.
Good Luck

HT201529 I bought my iPhone from Verizon and having their service. Does my iphone has a default SIM PIN?

I bought my iPhone from Verizon and having their service. Does my iphone has a default SIM PIN?

The 4G LTE SIM card in your device contains information about your plan, device and more. You can set a SIM PIN so others won’t be able to access that information if your SIM card is removed from your device.
If you remove your SIM card and insert it another device (e.g., when you upgrade to a new device), you’ll be asked for the SIM card PIN. You can find your SIM card PIN in My Verizon if you’ve forgotten it. Or, if you’ve entered your SIM card PIN unsuccessfully 3 times, you’ll need the PIN Unblocking Key (PUK) to unlock your SIM card again. After using the PUK, you’ll need to create a new PIN for your SIM card if you want to secure it again.
To locate the SIM PIN / PUK numbers for your 4G LTE SIM card:
Navigate to the Overview page in My Verizon.
Click My PIN and Unblocking Key (PUK) under About My Device.
Your default PIN and PUK will be displayed in a pop-up window.
Click Close when you’re finished to return to the My Verizon Overview page.
You’ve successfully located your SIM PIN and PUK.

If you have a smart phone, can you conect it to the new wrieless ipad's or do you need to order the wireless service from verizon?

If you have a smart phone, can you connect it to the new wireless ipad's or do you need to order the wireless service from Verizon for ipad's or do you need to order the wireless service from verizon?

Kneehightoughguy,
You do not need to purchase service from a carrier unless you want to utilize the iPads connection to a 3G Network on it's own (directly). You may choose to add a Tethering plan onto your existing cell phone plan and to have an iPad connect to the Wifi connection that the Tethered phone would offer.
Always compare your usage and your costs, as your mileage may vary.
Brad

I have i phone 4 from verizon and the power button is not working

I have i phone 4 from verizon and the power button isn't working anymore, I bought my i phone 8 months ago.
What options do I have and what should I do ?

Hello James,
The flashing WLAN light means activity (data getting transferred). Try disconnecting all your devices and check whether the light is still flashing or disconnect the router from internet and do the check.
Do you have your SSID as linksys or the default one? If your neighbor has the same SSID, then traffic could result from your neighbor's one. Try changing your SSID and password. Make your security WPA/WPA2.
Hope this helps,
Thanks
Vijay

My iPad suddenly stopped receiving cell signal from Verizon and in the top left corner it says Invavid SIM where it used to say 3G

MY 2 week old IPad 2 suddenly stopped receiving a cell signal from Verizon and in the top left corner of the screen it says Invalid SIM where it used to say 3G. Why did this happen and how do I fix it? Still works on WIFI...

Why? Who knows. You could try reseating the SIM to see if this helps. If not contact Verizon.

Very Poor Customer Service from Verizon

I want to complain about the very very poor service I have received from Verizon. Since I activated my 3.0MB DSL plan in Sept. I have yet to get an upload speed greater the 0.9MB. I have called Customer Service 2 times, each time I was on the phone for 2 hours and at the end of each conversation I was told that a field service agent would be dispatched to the area because there was a problem with the out side line. I have even sent them emails and feedback, nothing. I ran their in service agent and it too showed a download speed of 0.7MB.
Yet I am still being charged 39.99 each month. Its a New Year and I am still waiting.

#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) will contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
Can you provide the Transceiver Statistics from the Westell? Visit http://192.168.1.1/for me and do the following:
1: If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy/Paste the information on that page.
2: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy/Paste the information on that page.
3: Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.
If you need a Username and Password, try the following:
admin/password
admin/password1
admin/admin
admin/admin1
admin/Serial Number.
By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

How do I file a complaint about the service I received from Verizon and if I file a complaint, will anything really change?

I was considering changing service carriers for two of my children on our Verizon plan. The plan was extremely expensive and my two high school aged children had very old slide phones (one wouldn't even receive calls anymore!) I had another carrier that was much more reasonable for what they needed and they were both able to get smart phones for $100. I called Verizon over the holidays to check if the phones were under contract. The customer service representative asked what I was thinking about doing. I was very honest and told my plan. I was then told by the representative that the phones were not under contract. I switched my children to the new carrier only to receive a $428 bill for early termination of contract!!!!
When I called back, I was told by the new representative that I did receive correct information. Apparently, I did not ask the "correct" question. The "correct" question would have been, "Are the LINES under contract? (not the phones!) Now, I am trying to file a complaint and have no idea where to find the area for the complaint! Please help!

AmberF
If I port back, I have to take away the two smartphones that I gave my high school children for Christmas. (Sorry kids, Mom is sending back your Christmas gifts because Verizon did not give me the correct information regarding our plan! You get to go back to your 6 year old slide phone, which doesn't receive calls, and your 3 year old slide phone, that doesn't make calls!) Also, if I port back, the best that you can give me is $30/month on these phones unless I purchase new phones from you!
I have decided to write Verizon a letter of complaint. I am willing to concede that maybe I did not use proper terminology when requesting information regarding my plan. I did, however, inform the customer service representative of what I was trying to accomplish and she should have been more upfront with me. I am looking for some type of compromise from Verizon. I just received my Verizon bill and it is $817.58!!!! While this will create a very difficult month for my family financially, I am going to pay the bill in the hopes that Verizon will issue me some type of credit for their part in this debacle!
If I do not receive some type of compromise from Verizon, I now know when the contracts for all my other lines (5 at home and 5 for our business) will no longer be under contract. If Verizon cares so little about their customers that they refuse to admit that they might be somewhat at fault, they will no longer have my business. I will regret this decision, because except for a few minor problems, Verizon has usually been easy to work with. I consider this a major issue. I was trying to be prudent and check the terms of my contract before I made any changes and I don't feel Verizon was honest with their answers.
AmberF, if you can make some sort of financial compromise happen, I will be very happy to thank you! As I stated, $817.58 Verizon bill is going to make February and potentially March very difficult months for my family.

Bought two new phones from Verizon and can't activate either - does sprint or AT&T have better customer service?

HELP!!! I bought two new phones from Verizon stores for Christmas presents and can't activate either one. When I try to go on-line I get a message that the activations can't be processed.
When I try to call, I get a message that they have Activation support for today but long hold times (understandable) and the automated system keeps hanging up on me (not understandable).
Any hints on how to talk to someone and get these working today?

massive frustration that the phone process kept hanging up on me. finally got to chat with a customer service person (not sure how because I could never find a chat option on-line). Kari was GREAT; stayed with me and fixed what ever needed to be fixed.

Defective HTC One and TERRIBLE Service from Verizon

Monday evening my phone stopped charging and started going into car mode whenever I plugged the phone in. It was getting close to closing time so I headed over to a local Verizon store. I was in Boston and away from my awesome independently owned Verizon store so of course I proceeded to wait for 25 minutes for someone to help me. Eventually someone helped me and he was actually quite helpful. He did a soft reset and the phone seemed okay. He told me that if I had the issue again to just call up and they'd ship me a warranty replacement. Two days later the phone began going into dock mode and the screen was flickering between dock mode and whatever I was trying to do. I headed over to the same Verizon store because I was unable to call the warranty center on my defective device. When I got there, after waiting yet again, I dealt with an extremely rude and exceptionally useless employee. I told him that I was there because I was unable to call Verizon on my phone yet after he couldn't go through the warranty process on his ipad because the HTC One is 'too new' he handed me a phone number(which I already had) and said there was nothing more he could do for me. Frustrated I left to call Verizon. Luckily my phone felt like working now and the employee I dealt with insisted I do a hard reset before they send me a warranty replacement even though everyone else had ensured me it'd be an easy process. Eventually I was able to do the reset later that day and the phone was okay for a day, but then the issues reappeared. Last night I called Verizon and they told me that I won't receive my replacement until MONDAY. My phone is on my family's family plan, but I'm honestly considering leaving Verizon personally after this and hopefully I'll be able to sway them as well. We've been Verizon Wireless customers for 10+ years as well as FIOS and business customers for a long time and Verizon's handling of this situation was beyond poor. To make matters worse, now that I'll be waiting four days over the weekend for a replacement, the One seems to be getting worse - this morning it took a three soft resets, one hard reset, and two more soft resets to get it to charge. Good luck with this phone guys.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Sony Xperia Z1 Water Resistivity false advertising and poor service from service center

I have bought Sony Xperia Z1 from eBay on 31 October 2013. I have been using this phone for nearly a year. The phone was good in performance but comes to water resistivity it will resist water for a few months but after few months even though the card slot and all flops are closed, the water gets in.I have faced this on 7th September when i was about to take a photo in pool, the water gets in and the phone was dead. And i took it to the service center ( Repair and Return Technology (I) Pvt Ltd) Egmore, chennai, on 9th September 2014. On 15th September i got a call that i have to pay nearly 20000 to rectify the phone. Then i called the service center and also sent mail to [email protected] and said that i was not satisfied with the reply. Then few days i again got mail like below
We understand your concern towards the service of your Sony XPERIA Z1.
We had received your Sony XPERIA Z1 at our Authorized Service Centre – M/S Repair and Return Technology, Egmore, vide Work Order No.W114090906449 with the nature of complaint “Cannot Power On”.
Upon physical inspection of the product by our engineers, the phone was found to be damaged due to external cause of liquid regression. As we mentioned in our Warranty Terms and Conditions, this service is not covered under Warranty. The Main Board needs to be replaced for satisfactory working of the product. The estimate for this service is Rs 12,488/- and Service charge is Rs.350/-.
This matter has been discussed with our management.
We regret that we are unable to comply with your request for free of cost service. We would once again request you to kindly approve the estimate so that we can proceed for service.
We solicit your kind understanding in this regard.
Thanking you and assuring you of our best services always.
Warm Regards,
Sony India Pvt. Ltd.
They just mention the flags turn red and so the water has got in. They were unable to explain how the water got in. I have seen several forums that many users facing this kind of issues even all the flaps are closed. I was completely stressed and depressed to hear this. I halfheartedly asked the service center to do the service on 1 October 2014. Today's date is 11 October 2014 but still now i haven't heard any update from SONY. When i asked SONY customer care or service center, they dont even know the status of the product, they saying that the phone has been given for service to next level, I have to wait for few days, But i have been waiting for 1 month. I was completely fed up with Sony Service as they are not even called me once regarding this. I have to call each and every time and not even get proper reply. Its very irritating.
If SONY is viewing this do necessary action or else you'll lose a premium customer and more customers in future.
Even though i got the phone how can i use this phone in water ? I completely lost trust in SONY and never buy any SONY product again. I'll go for Micromax next time.
Order No.W114090906449
Sony XPERIA Z1, Model No. C6902,
IMEI No.
I see many users here are suffering the same problem,
Beware of buying Xperia Water resistant products as it may not guarantee waterproof and they don't even give warranty if your phone got water.
Regards,
Narayanan
Solved!
Go to Solution.

I have had the same problem I have wrote to customer services and I keeping the same reply, that the phone has to be less than 1.5 meters, less than half an hour....... blah blah blah.
My phone failed in water and I had met all the conditions but they keep fobbing me off I have asked why they advertise the phone as waterproof when obviously its not. The last reply I got was well it might not be waterproof.
Absolute rubbish the phone and the customer service. and dont get me started on the smartwatch that failed in water as well it never worked I threw it in the bin.
Aviod sony products absolute junk I say.

Getting unwanted messages (VZWNMN:5) from Verizon and Verizon is not able to stop them.

I am getting messages from 6250 number and the content is VZWNMN:5 (OR) VZWNMN:11 (OR) VZWNMN:37. In a day I get around 25 messages.I have reported the issue on Jan 21st, 2012 and talked to atleast 7 customer reps, 5 tech support, 3 engineers & 4 managers. Spent atleast 10 - 12 hours on the phone with Verizon and still the case is still open.
Since Customer support is not able to resolve the issue, they opened a ticket with Engineering team ten days back. So called after few days to check the status and the ticket was closed with status as "Resolved". But it was not so they reopened the ticket again and it's been 6 days now. The person who opened the ticket said will follow up with me on last Saturday. But no answer from him so emailed him on Monday and the response received was that he will call on Tuesday. Till now no answer. I am totally frustated with service and no where to go. Don't know whom to contact.
Really appreciate if someone can suggest how to handle this situation.
Thanks,
V

Hello.. I'm not sure how much help I will be since I don't have a Droid, BUT.. I experienced this very same issue a while back. And had the same run around with VZW customer support.. FINALLY.. i answered back to one of the text messages, it was another lady trying to reach her relative with the same first name as mine. After speaking with her for a while, I came to a conclusion these messages all started after I signed up for a option under the MY VERIZON (my account). The option was the place where you can send and receive text messages online from your MY VERIZON profile. Some how my name and number were being published into some sort of data base thing.. I had also received a premium text message that cost me $10 (im on prepaid, but had extra money in my account for ringtones & ringback tones, ect). After numerous calls to customer service about the continued text messages, they put a block on my account for receiving text messages, also there is a place in the MY VERIZON profile where the text messaging is done at to block up to, i think, 15 numbers. Well I filled every slot up with the numbers that were texting me, then started receiving probably another 50 more texts a day. It was sooo annoying!!! Then after customer service tried everything they could think of to stop the texts from continuing, I ended up having to change my phone number, something I did NOT want to do.. but it stopped the problem and it has not happened again... BUT i didn't sign up for that online text messaging option on MY VERIZON account this time.
I hope this helps, but if not, i'm sorry... just wanted to give you my story and the resolution. Good luck!!!

Poor Service From BT - Installation [or Lack of It...

Order placed on:
Tue 03 Sep 2013 for Unlimited BT Infinity 2
Appointment for 12 September 2013 between 0800 and 1300 made
6 September 2013 email You've got equipment on the way
When: 10 September Time Between 7am and 6pm
Monday 9 September 2013 at 7:18 email BT Here Get ready: our engineer’s here soon. Appointment for 12 September 2013 between 0800 and 1300 confirmed
Text at 10:17 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.
Text at 10:50 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.
Wednesday 11 September 2013 at 4:14 email BT Here Get ready: our engineer’s here soon. Appointment for 12 September 2013 between 0800 and 1300 confirmed
Text at 11:09 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.
Text at 12:22 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.
Thursday 12 September 2013 No engineer arrived between 8am and 1pm. No call received to explain. In mid afternoon I contacted 0800 800 150 and discovered that the engineer had no record of my appointment. This was explained away as a technical fault with the computer. A right old load of **bleep** and bull in my view. I was told that someone would ring me within 24 hours. Over 24 hours later I’m still waiting for the call.
Poor service.

Hi Davidwalkerbatley
Sorry for the experience you have had so far.
Please fill out the contact us form in my profile you will find it in the section 'About Me'
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Why can't Verizon and Asurion use common sense!

I have had Verizon for years. I have had insurance for years. Luckily I never had to use it, until today! I had a beautiful red Windows 8 HTC 8x. Well I dropped it and the screen smashed, ugh! Anyway, I was like no problem I have insurance! Well it is a problem! Seriously Verizon get a clue on how to do things in a simple manner! I called Verizon they were very nice (Enterprise, AL store), but told me I had to go through the insurance company. Ok, all good until I called Asurion! Not helpful at all! 1st off they don't have my color, ok not happy but I can live with it, then the 1st girl lied to me, she said they could have a black phone overnighted to me and I would get it tomorrow, I said well I am not happy but fine, hang up (she put in her notes that the call was lost, yeah right) anyway I called back. Spoke with Tabitha and she told me they actually didn't have my phone in stock and that it would be 5 to 7 business days before I could get one! What!!!!!!! Really not happy now! She said well, since we don't have it in stock we can offer you a comparable phone, I said ok, what about the Nokia 928, she said we don't have that in stock either, but we have the Samsung Odyssey, my husband said NO it was junk. I asked them why I couldn't go to the store and get a new phone? That seems like the simple thing to do, they had them in stock they even had blue? That is not how they work! Seriously, that is the simple solution! I pay Verizon every month for my insurance, why shouldn't I be able to go get a new phone, I would have my new phone today! Asurion told me I could go to the store and pay full price for my phone and then they would reimburse me, they said after I filled out the paperwork, mailed my phone back to them, they verified all my information was correct they would mail me a check. If I had full price I would just go buy the Nokia 928, but the reason I sign up for contracts is that I get a discounted price on the flipping phone! Why couldn't I just take my broken phone to Verizon, they have all my information, get a new phone and Asurion pay Verizon for my phone. I take my car to a shop and file on my insurance and the insurance company pays the company not me, so why can't Asurion do that?

I feel your pain. I had a technician come out twice, my moden replaced 3 times, and now my monthly cost has gone up but my internet speeds are not much improved.

Poor Service from Verizon and Asurion

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