Post Moved 80/20 Service only gives 25 Mb

POst Moved to Infinity Board http://community.bt.com/t5/BT-Infinity/80-20-Service-only-gives-25-Mb/td-p/547385
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My speeds went down after the 80/20 upgrade and the engineer said I should be getting around 60/16 but im only get 20/6
I used to get 38/7-8 on 40/10
Openreach wont look at it if the speed is not below 16Mbps.

Similar Messages

  • 80/20 Service only gives 25 Mb

    My hotel 'upgraded' from 40/10 to 80/20 service two months ago. I have been monitoring throughput, both on speedtest.net and using http://speedtester.bt.com/. 
    With a PC directly wired into BT Hub (was 2701, now a Home Hub 3.0), wireless disabled and no other connections, the download varies between 20 amd 25 Mb. I have logged this with BT , several times and Engineers have been to site, tested cables, advised swapping router (which I did). Some errors were fixed, which I hope remains so.
    The Bt speedtest states:
     Download speedachieved during the test was - 22.61 Mbps
     For your connection, the acceptable range of speedsis 16 Mbps-61.88 Mbps .
     Additional Information:
     IP Profile for your line is - 61.88 Mbps
    BTs formal answer is 61.88 Mbps is the maximum possible from this line on the 80 Mbps service, and even though my speed never exceeds 30 Mb, they cite that as I'm not dropping below 16 Mbps , this is acceptable and normal service.
    I haven't read the small print, but I can't see why I need to pay for the premium superfast I'm not getting

    My speeds went down after the 80/20 upgrade and the engineer said I should be getting around 60/16 but im only get 20/6
    I used to get 38/7-8 on 40/10
    Openreach wont look at it if the speed is not below 16Mbps.

  • Post Moved New-to-BT-Infinity-only-just-works-an...

    Post Moved toInfinity Board http://community.bt.com/t5/BT-Infinity/New-to-BT-Infinity-only-just-works-and-only-1Mbps/td-p/866208
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    They installed a new master socket etc when they put the modem in. There is no phone plugged into the master but there are 3 phones AFTER the master socket (extension terminals inside socket, after filter I guess) . I think they tried it with all those disconnected. As for the signal, I mean the DSL light takes ages to actually come on and sync. I don't use wireless here. I have a long Cat5e cable from modem to bt hub then 2 computers and a CCTV box coming off the hub via LAN.
    Property is a farmhouse on unmade track with no other properties nearby served by the phone wires. We are approx 1000m from the main road. I think if they could connect the wires into the cabinet at and of my track they might get the claimed speeds. I did a test using a known phone number of a house near that cabinet and it came back as 64mbps quoted , so theres obviously fibre in that cabinet.
    One more thing, there is currently broadband on another line in the same cable coming up my track, which is on my business line, I have kept this running but when infinity working better it can be cut off. I wonder if there could be any interference from one pair of wires to the other having 2 broadband signals travelleing 1000m together. Probably not but just trying to think of everything.

  • Post moved BT giving me run around pics included

    Post moved to Infinity board  http://community.bt.com/t5/BT-Infinity/BT-giving-me-run-around-pics-included/td-p/552425
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    ThatDamnGeordie wrote:
    yup thats what people say but...... fibre is only in a small part of our town (where i live) and with cabs soo close it wouldnt make sense to have it connected elsewhere ( i can see the telegraph pole carrying the cables to my closest cab )
    and yup ive tried those, thanks anyways.
    Strange your exchange is less than a mile away. If you enter your landline number into here, What speeds does it estimate for ADSL2+?
    Do you share your line with anyone one else?
    Your noise margin is slightly higher than the 6db target. Have you tried a quite line test (dial 17070 option 2 from landline) no noise on corded phone but slight dim hum normal on cordless.
    I see your hub has a connection time of 2days, have you manually reset it or has it just automatically resynced?
    Hopefully when you order BT Infinity they send out an engineer who will install the equipment and give you a new BT Infinity master socket. 
    jac_95 | BT.com Help Site | BT Service Status
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  • Post Moved Wireless-connection-to-BT-Infinity-...

    Post moved http://community.bt.com/t5/Other-BB-Queries/Wireless-connection-to-BT-Infinity-info-required/td-p/64...
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    yes infinity like any broadband service is better wired
    yes infinity will work wirelessly but not as fast i have seen drops of up to 50% of a wired speeds
    there are alternatives to wireless that will give you the best infinity speeds
    powerlines are a very good option this lik may help you http://forumhelp.dyndns.info/networking/powerline_​operation.jpg they just plug into a power socket and use the household wiring to make the connection between your hub and the PC
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Post moved Phone-line

    Post moved to Phones board http://community.bt.com/t5/Phones/Phone-line/td-p/877422
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    BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment.
    Openreach would have given BT the next available appointment to do the work.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Post Moved Wrong Usage figures

    post moved http://community.bt.com/t5/Other-BB-Queries/Wrong-usage-figures/td-p/592586
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

    Andy_Norfolk wrote:
    It gets stranger. This morning I checked my usage on the online monitor and it said I had used 2.2gb. I've just checked again and it now says I have used 7.89gb. I don't see how I can possibly have used 5.6gb+ in the last 3 hours or so. This is quite bonkers! 
    Hi.
    Please be aware that the online usage meter is given up to the previous date at 23:59, and typically updates from 7am for the user to see. The time could be later. There are the odd times when it doesn't update until a day later, so may miss a day (though the data is still counted).
    So you need to look at the date of the update, and by the time of your post the figures you are seeing are at least a day apart. It's impossible to say if the figure relates to a day apart or more in your case.
    However, as a guide, you could also yse the hub stats. Check at say 10pm each night (or a similar time each day), and make a note of the up and down figures. Although the hub is prone to dropped connection, power failures etc - over time it will give a reasonable usage for comparison with the online meter. Note that the hub stats will also include itms such as BTVision, Digital Vault and BTFon, though all of these are excluded from the actual figure.
    Also - for the online meter, make of note of the up and down figures separately.
    I can't recall all of your posted messages, but just to clarify - download (or upload) doesn't only mean files or videos, or music trackss, it will include streaming TV, skype video chat, games demos and online gaming. It will include "Cloud" compuiting for backups etc (excluding BTDigital Vault) and smartphone usage if setup.
    The hubs stats comparison over a few days (take screen prints too and save them as picture files of both) will be helpful.
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

  • Verizon customer service, only lip service, no help

    Last December we went through the process of changing the primary contact on our family plan.  We did this in order to get a discount through our daughters place of employment.  There were a lot of hoops to jump through, but we got through the credit checks, proof of employment, etc.  Verizon proceeded to start a NEW account and switched ONE of our five lines.
    Twelve days later, after receiving a billing, we realized not all of our lines had been switched and the billing was not adding up.  I called Verizon, and after an hour of waiting and talking, I was told that all the lines were now switched and that it would take 24 hrs to update.  You guess it, 24 hrs later there was no update.  I called again,  spent another hour on the phone, was told the lines were now switched and that I should be patient and let  the debits and credits on our bill settle out.
    The remaining lines did get switched, but the billing was still a mess thanks to:
              - closing the original account
              - opening a new account
              - a new billing cycle (which involves partial crediting of the original account, and paying a month in advance on the new one)
              - the original error of just switching one line
              - a fee for using too much data ( we each lost half our data allowance when they credited us a half month on our original plan)
    What it all boiled down to was that we were double billed for the time period when only one line was switched and the rest were still on the old plan.  I didn't initially understand where the problem was because I received 4 to 5 bills over a two month period that were difficult to figure out.  I called Verizon again (spending at least another hour of waiting and talking) and told them the bills weren't adding up.  I was told that unless I could show them the exact problem, they couldn't help me.  A manager said my account was fine and that he would text me after I hung up, so that if I had further concerns I could text him directly.  Of course there was no text, he just wanted to get me off the phone.
    I buckled down and found where the error was and called Verizon again (taking at least another hour).  I explained exactly where the problem was.  She agreed that there was a problem, but she would have to call me back after she figured out why it happened.  She told me it would take two days and we set a time when she would call me back.  Of course, no phone call.
    Finally I went to the local Verizon store which is 15 miles away.  The first person I talked with got a glazed look over his eyes, but did connect me to a manager.  Finally, after agreeing I'd been over charged, she instantly gave me a refund.
    It amazes me that it took 5 attempts, and at least 5 hours of my time, to get this corrected.  Customer service by phone fails in helping you and excels in giving you the brush off.  I truly believe Verizon counts on customers not understanding their bill, and trains  Customer Service  to give a bunch of lip service and no help.

    Unfortunately, when you sign a contract you are legally bound to the terms. You can't expect Verizon to break the terms because it doesn't suit your exact wants. A contract is a contract.
    If your daughter's line has an upgrade and you want a new phone for your line you can upgrade her line and use the new phone on your line. You can then activate your old phone on her line. If you have no upgrades on your account there are other ways to get phones to use. You can try eBay or Swappa. Keeping in mind that these phones are sold by individuals and are most likely used.

  • HT1414 I can not sync my iPhone after restoring it - my computer only gives me the restore (again and again and again) option.  I have no music and only a few aps now on my iPhone.  Any tips before I go to the genius bar?

    I can not sync my iPhone after restoring it - my computer only gives me the restore (again and again and again) option.  I have no music and only a few aps now on my iPhone.  Any tips before I go to the genius bar?

    If you restored as new, without using a backup, and still only get an option to restore, there is a hardware problem or the phone was previously hacked (jailbroken, downgraded iOS, unauthorized unlock).  Your only option is to take it to Apple or whoever provides iPhone service in your country.

  • Post Moved Illegal use of my broadband

    Post moved http://community.bt.com/t5/Other-BB-Queries/Illegal-use-of-my-broadband/td-p/606892
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

    DS wrote:
    Andy_N wrote:
    DS wrote:
    pottyperson wrote:
     I doubt that other contributors will be able to offer a solution
    Well, as I mentioned before, if it's a HH2 and the rear of it is in view of the public, then every Thomas, Richard and Harry will be able to see the wireless key and make full use of the Internet.
    Hi.
    Although possible, that's not entirely true. If the user has altered the wireless key, then viewing the back of the hub will not help
    But how many out there in BT land actually do change it?
    BT only prompt the user to change the default admin password if and when they first access the hub.
    At least BT thought about the label design on the HH3, keeping it hidden until needed.
    I reckon hardly anyone would change the wireless key to be honest , but I wonder how many leave them in a window ...
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

  • Post Moved Connecting-hub-3-infinity-to-smart-tv

    Post moved http://community.bt.com/t5/Other-BB-Queries/Connecting-hub-3-infinity-to-smart-tv/td-p/616324
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

    ABG wrote:
    I bought a wireless Panasonic smart tv and keep on having issues with the wireless connection to my hub 3 infinity
    I have a netgear router and I connected it up to the tv but the viera connection was not connecting to the router ,so i could not connect ,can any one help
    I still cannot believe that even with infinity i still cannot get a strong wifi connection in my house .
    It would be better to avoid wireless, and use a direct Ethernet cable or powerline adapter.
    See Network connection problems and possible solutions
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • IPhoto 9.4 sliders for shadows: and highlights: only give black page. can anyone help?

    iPhoto 9.4 sliders for shadows: and highlights: only give black page. can anyone help?

    While we all have MacBooks in this forum not all of us use iPhoto. There's an iPhoto Support Community where everybody uses iPhoto. You should also post this question there to increase your chances of getting an answer.   https://discussions.apple.com/community/ilife/iphoto

  • Post Moved Why-is-iPlayer-buffering-on-my-Sony-TV...

    Post Moved http://community.bt.com/t5/BT-Infinity/Why-is-iPlayer-buffering-on-my-Sony-TV-but-not-on-a-laptop/td...
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

    See if there is a quality setting for the iPlayer on the TV, and use a lower quality setting. The version that runs on a PC automatically adjusts the quality, to match the available bandwidth. The TV is unlikely to have that automatic facility.
    Just because you are getting 46mb download, it does not mean that the BBC servers can deliver that speed, especially during peak time. I would imagine that even 3Mb would be pushing it during those times.
    If the TV quiality is set too high, then its going to keep buffering, wheras the PC will simply lower the quality to match the speed.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Why does my iPhoto red eye reduction tool only give me blue or black blobs in the eyeballs that look completely unacceptable?

    Why does my iPhoto red eye reduction tool only give me blue or black blobs in the eyeballs that look completely unacceptable? Automatic mode makes blue blobs that cover iris and even eyelid! Manual mode gives black dots, not at all hte shape of a oerson's iris as seen in a picture.

    And again the answer is simply
    THere is no fix - that is the way it works - you can post as many times as you want but it will not change the fact that that is the way that iPhoto works
    No fix
    No work around
    It is what it is - nothing more - nothing less
    LN

  • Post Moved How can I get BT to remove the DACS ...

    Post Moved to Phones  http://community.bt.com/t5/Phones/How-can-I-get-BT-to-remove-the-DACS-on-my-phone-line/td-p/571103
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

    You cannot contact Openreach, but its possible one of the BT Care Team may be able to find out what is going on, and arrange to have the DACS removed, so you can get broadband.
    If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
    They can be contacted using this link BT Care Team
    They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
    If its a business line, then you will have to visit the BT Business forums here http://business.forums.bt.com/
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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