Power Button Stuck on 6th Gen Nano

Hi,
If the Power button gets stuck (in the "ON" position) on my 6th gen Nano, and the device is less than a year old, can I still get Apple to replace it with a new one --- even if all I have is just the serial number on the device and nothing else?
Or do I need the receipt, and original box & packaging, etc...
Thanks.

You are still under warranty for a repair. Call Apple tech support and report the problem to them.
Have you considered purchasing AppleCare? Extends your warranty 2 more years.

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The power button on my 6th generation nano is stuck

The power button seems to be stuck therefore I can't turn on my ipod.

It has failed, you will need to get it serviced.

The power button on the 6th gen ipon nano stuck

Being that this seems to be a VERY common problem.. Is Apple taking care of this for those just out of warranty? Honestly I have not used it very much.. seems disappointing that this would happen like this.

No. You can turn your 6G Nano in to be recycled at your local Apple Store for a 10% discount towards the purchase of a new one. Otherwise, your only other option would be to sell the iPod on Craigslist or eBay and use the proceeds from the sale towards the purchase of the new 7G nano.
B-rock

The Shuffle/Stop button on my 6th gen Nano is stuck, has this happened to anyone else?

I picked up my Nano today and noticed that the unlock button was stuck and would not work until I tried it a few more times, the button seems stiff like it's sticking inside the ipod. I use it everyday and understand that wear and tear is going to happen but as it's relatively new I didn't think something like this would happen so soon. I was wondering if this same thing has happened to anybody else at all and is it a common problem with the new nanos. I may have to take it in to be repaired or get a new one :/

Unless you are somehow able to "pick it out", you would have to go to the store assuming you have a warrenty. Other than that, it is probably just broke.

HT202183 My power button on 6th gen nano stopped working.

hello everybody.
the power button on my 6th gen nano stopped working. everything else is ok but won't switch on unless plugged in to power. then its fine.
I think the power button is broken/stuck.
Anybody else have this problem?
If so how did you fix it/ how much did it cost to fix?

Take the iPod Nano into an Apple Store. After the folks there examine it, they will quote you an estimate. Or you can call them and ask.

HT1459 my 6th gen nano stopped working and is not recognized by my computer or in itunes. I tried rebooting with directions, it still doesn't work. I've tried pluggin into power source and pushing the on off button with the volume down button- this doesn'

My 6th gen nano ipod stopped working. I figured it was because it was next to my sweaty body, so put it in rice. I sought help from internet and tried all of the troubleshooting steps; i.e pushing down the power button and the volume down button consecutively, plugging it in to a power source, waiting 10 minutes and pushing the buttons while it was plugged in. Nothing has worked thus far. Is there anything else that I can try?

Hi there Betsyell,
You may find the troubleshooting steps in the article below helpful.
iPod nano (6th generation): Hardware troubleshooting
http://support.apple.com/kb/ts3474
-Griff W.

My 6th gen nano screen will not rotate, stuck perpendicular to buttons

All of a sudden, my 6th gen nano screen will not rotate. I have it on a watch band and it is perpendicular to the buttons (and my view of it).

planb77, you have truly taught me a lesson, and after all these years, I finally see that it is very helpful to READ THE MANUAL. I was having this issue, and it was spell out for me all this time. I never liked to look at the manual to resolve my technical issues, but I will always go there first to see if I can resolve any issues.
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Ipod Nano - Power Button Stuck

I had a nano that I dropped and paid to replace at the Genius Bar in September of 2012. Just a couple of weeks ago, the power button became stuck all of a sudden (literally, worked fine using it on the commute to work in the morning, became stuck on the commute home), making it exteremly difficult to press and function.
I just contacted AppleCare in which they said it was out of warranty because it was purchased in October 2005 (I think that was my 1st gen Nano!). I paid to have my nano replaced way under a year ago and they said it's because the warranty doesn't roll over?? Is this true? So if that's the case, if all of a sudden it stopped working a day after I get a replacement, I' would be out of luck too??
Please help! I don't want to put more money into this.

I had this question too and I brought my nano to the genius bar (remember to make reservation before going), they let me pay HK$488 and issued me a brand new 6th, exactly the same model of the one I had! Super satisfied, you should have a try too.
My previously replaced 6th nano the power button stuck, I think because I made use of the fast key of skipping the songs (pressing the home button twice while playing songs), the button I guess suggested to be over-used.
Good luck

My iPod nano won't turn on power button stuck down.is this servicable?

My iPod nano won't turn on power button stuck down.is this serviceable?This is the 6th gen model

Hi Whackers!
Here is a link that will help you get support for this product:
Contact Apple for support and service
http://support.apple.com/kb/he57
Thanks for coming to the Apple Support Communities!
Cheers,
Braden

Nano power button stuck

My ipod took a dump on me yesterday at work when the power button stoped working on the top. Now ive only had it for about 6 months and my question is will this be covered by the warranty? Also the touchscreen is cracked but works fine will they make me pay for the screen even though i just need the power button fixed?

I had this question too and I brought my nano to the genius bar (remember to make reservation before going), they let me pay HK$488 and issued me a brand new 6th, exactly the same model of the one I had! Super satisfied, you should have a try too.
My previously replaced 6th nano the power button stuck, I think because I made use of the fast key of skipping the songs (pressing the home button twice while playing songs), the button I guess suggested to be over-used.
Good luck

The on/off button on my 6th gen iPod nano recently got spoilt and I sent it back to the shop for a repair/exchange a week ago. Now I have just found out about the new 7th gen iPod nano and I am wondering, can I get the new one as a replacement?

The on/off button on my 6th gen iPod nano recently got spoilt and I sent it back to the shop for a repair/exchange a week ago. Now I have just found out about the new 7th gen iPod nano and I am wondering, can I get the new one as a replacement?

No. You can turn your 6G Nano in to be recycled at your local Apple Store for a 10% discount towards the purchase of a new one. Otherwise, your only other option would be to sell the iPod on Craigslist or eBay and use the proceeds from the sale towards the purchase of the new 7G nano.
B-rock

6th gen nano keeps dispalying no radio signal even though I have the earpiece plugged in. Can anyone advise please?

6th gen nano keeps displaying no radio signal even though I have the earpiece plugged in. Can anyone advise? Thanks

Hey there larkandwarbler,
It sounds like you are experiencing multiple issues with this iPod Nano 5th Gen. From what you are describing it seems we can isolate this to either the software or the hardware on the device with a couple of simple steps assuming you have tried another set of headphones. First, reset your iPod with this article:
How to reset iPod
http://support.apple.com/kb/HT1320
How to reset an iPod with a Click Wheel
iPod models with a Click Wheel include:
iPod nano (5th generation)
iPod nano (4th generation)
iPod nano (3rd generation)
iPod nano (2nd generation)
iPod nano
Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep. Try resetting the iPod while it is connected to power.
If you are able to reset it, but the issue persists, or you are unable to reset it, I would next attempt restoring it with iTunes:
Restoring iPod to factory settings
http://support.apple.com/kb/ht1339
Thank you for using Apple Support Communities.
Regards,
Sterling

HOW do I get the "watch" to stay on and not shut off on my 6th GEN NANO?

After purchasing a $70 cool watchband for my new 6th GEN NANO, I'm very disapointed that I can't get the "watch" function to stay on more than 15 seconds. AppleCare says that it isn't meant to stay on, it would run down the battery. Then why put on 16 watch faces, and show it as a "watch" on everything you publish? Doesn't make sense you can watch TV shows and movies, but doesn't have enough battery to run a watch face. BAD design, and shame on APPLE for selling a dozen different watchbands in their stores. Now don't you think the store salesman would say "are you thinking of wearing this as a watch, or to hold your NANO while you are at the gym"? 15 seconds is often not enought time to get setup and take someone's blood pressure. I don't think I need to offer an explanation of WHY a watch should work more than 15 seconds without pushing a button, do I?

This is getting silly, but I'm not too young to remember the early digital watches. The difference is that we knew what we were buying . jThey were upfont about the FACT that the watches didn't stay on. And how well did they sell as watches? Hmmm I don't think any of us said that Apple was pushing Nano primarily as a watch. That said, this is not a third party "app" either .... 18 clock faces come with the Nano as a "feature" of the product. It's not a "digital time read out"... it's made to look and act like a watch. Apples own website touts that you can change its face "to match your mood or your outfit".... The bands they sell range from $20 bucks to like $150 bucks.... This is a HUGE money maker for them. It is THESE KINDS OF FEATURES that brings people back buying new ipods, because like I said, without them, I have plenty of devices that already "record music", or "store pictures". And your other points have zero merit. Go to the Apple website to the Nano 6 page where Apple touts all of its merits. This is where Apple explains the features of their product. There is a whole section:
http://www.apple.com/ipodnano/features.html
Clock faces. Time to match your mood. Or your outfit.
(copy below)
It’s all in the wrist.
Do you wear your iPod nano on a watchband? With 18 different clock face designs to choose from, you can have a new watch style whenever the mood strikes you. Sport an analog face for a formal event, go digital for a retro feel, or choose a whimsical, animated character like Mickey Mouse or Kermit the Frog. There are also color options so you can match the color of your iPod nano. iPod nano watchbands are available in a range of styles and colors from theApple Online Store.
And last, for the record Sir, I have probably purchased 50 Apple products for myself, my business, and as gifts in the last 10 years. I have had my manufacturing issues which Apple always responsibly took care of. But I have NOT ONCE complained in this forum about ANYTHING. I am a HUGE Apple fan. I felt strongly enough, that this issure warranted warning others about. Mostly, I wanted APPLE to understand the gaff and perceptual problem which was created. Perhaps not to all (like to you), but certainly to some (obviously like me). Let's face it, we BOTH represent groups of the public, like it our not. Especially, since I rarely talk to Apple staff, I'm an early adopter, and for some reason, I hesitated on this product and did talk to a couple staff members when I was in the store FOR OTHER THINGS. I bought one for myself, and three for gifts. I've already returned the ones I bought as gifts, because when I showed my neices and nephews MINE, and the disfunction of the watch, they all lost interest in keeping theirs, and opted for other Apple devices instead. And if you still don't think they are marketing this Nano as a watch more than iphone, touch, pad, or classic, then I throw up my arms, and say Happy New Year. You are Apple washed and whipped beyond repair. NOBODY is perfect, not even Apple. Or, you.

6th gen nano not recognized by win7, nor itunes

i've been using my 6th gen nano for a few months now with no problems. suddenly today, i plugged it in and it wasn't recognized by windows and doesn't show up in itunes.
i keep getting errors stating the unknown device is not recognized. i've uninstalled and reinstalled drivers in the Device Manager. i've tried everything on this support page: http://support.apple.com/kb/TS1538. i've also uninstalled, reset, and reinstalled itunes...twice. i've also reset the 6th gen nano several times by holding down the - volume button and sleep button.
the weird thing is, when i plug in my 2nd gen shuffle, it's instantly recognized by win7 and itunes. same thing for my 1st gen nano (using the same cable and USB port).
itunes 10.1.1.4

Start with these articles and see if that gets you anywhere...
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
http://docs.info.apple.com/article.html?artnum=305136
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
iPod missing in "My Computer" or in iTunes for Windows
http://docs.info.apple.com/article.html?artnum=61711
Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear
http://support.apple.com/kb/TS1493
Cheers,
Patrick

My apple 6th gen nano turns on but only has a bright light without images

my apple 6th gen nano turns on but only has a bright light without images

Hi fejevitzky,
Your question, "Based upon that, I believe you are telling me you do not think it is the BIOS--is that correct?" Yes, as long as you dont see any "white" light reveal from LCD bezel back side while with blank screen state. LCD bezel is the cover around LCD, most design put LED modeule at the bottom side next to LCD. While back light is not on during boot up sequence, that means system doesnt have chance to get BIOS program running. It also means, it stuck at state of hardware bring up. Normally motherboard related.
I quickly checked hp.com and found some link that may help. Or 1-800-HP invent (1-800-474-6836) can save times. This forum only intends to quick/simply reply users questions. About another service and repair charge, I have to give you other links to reach.
HP Partner and Store Locator: (I try to search your city, but doesnt work well. Suggest you call for quick response)
http://www8.hp.com/us/en/store-finder/index.do
Contact info:
http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
Contact HP:
http://www8.hp.com/us/en/contact-hp/contact.html
HP SmartFirend Services: (I saw it with price of service)
https://h30617.www3.hp.com/HP/home/index.asp?jumpid=in_r11682_us/en/hho/pps/suppgateway_gi_ob_ds_pd/...
Thank you so much. If you think my reply helps your product, please help to close this case once you feel comfortable. And, click "KUDOS".
I work for HP.

Power Button Stuck on 6th Gen Nano

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