PR 2.0 aká Anna. Big Failure Nokia!

In a last year, Nokia said new update with a improved browser will be released in a Early Q1. So i wait, new year is gone, january, february....now i a april? Starts Q2 and nothing? Why promises Nokia and lies? I am angry and very dissapointed. Nokia N8 is a flag model and a support? Joke? During a more half year selling, we get a two small updates without a new features.
A week ago, i get a Sony Ericsson arc - this device has a much better browser than Nokia with a prehistoric version of their browser. Until this time, i was a satisfied user of Nokie N8, but now i regret buying of this product of Nokia with a horrible support.
For example, Galaxy S get update to 2.3 more faster than PR 2.0 for Nokie N8. It´s very funny )
Now i will waiting a few months to release in a autumn of PR 2.0, maybe Q4?

@reinob. In general you are quite right as If the phone was delivered with what was promised, we have nothing to complain for. - Everything else would be a bonus.
On the other hand, in this case with S^3 we were actually promised a constantly eveloping operating system were new features was supposed to be made and then pushed out as updates as fast as they were ready. So in that case we were actually promised updates.
Now, I have my E7 and it's been a very good device so far, but unfortunately there are a few bugs which I have discovered because of my way to use the phone. Often while listening to radio and trying to multitask with the browser, the phone will freeze and I will have to do the 8 second press of the power button to get it back running. So some basic functions and combinations does not work as supposed to.
On an another hand ( I have many of them ) Nokia will need to follow what other brands do to get new customers and make those who are stay with the make. So this point of view would not have any legal depth to it, but is a clear trend in the market.
But you're quite right about what you have posted
What's also slowing Nokia down is the product codes for countries, regions, operators etc There are tons of small variations which of course, due to the amount of customers, will make this go slower, much slower.

Similar Messages

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    ====================
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  • Is it just me? Nokia Anna big problem

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    ramx wrote:
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    @ S.U.
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  • My Big failure to install maverick in Macbook Pro with retina

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  • Disappointing Nokia's responds level

    Dear Nokia,
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    After 20 days of waiting.
    I am getting the same answers
    "The contact is not available"
    or
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    Reference numbers: 1-14487089401, 1-14495612197 & 1-14487089401.
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    For your quick reference below are the copy of emails sent and received between me &  Nokia.
    Dear Senthil,
    Thank you for e-mailing Nokia Care. The Service Request Number is 1-14487089401
    This e-mail is in reference to concern related to repair quality of your Nokia Lumia 920. I regret for the inconvenience caused to you.
    In response to your e-mail, I would like to inform you that the case has been already forwarded to our backend team and they are working on the same. One of our representatives will be contacting you at the earliest.
    Thanks & Regards,
    Aniket Singh
    Nokia Care Representative
    India
    [THREAD ID:1-6NQB9YB]
    -----Original Message-----
    From:  *******
    Sent:  06/08/2013 02:28:05 PM
    To:  <[email protected]>
    Subject:  Re: The Service Request Number is 1-14487089401
    Dear Ms.Sharma,
    I just wanted to let you know that its been 4 days no one from your team or
    nokia called me to assist.
    Please advise.
    Below is last email you have sent.
    On Aug 2, 2013 4:45 PM, <[email protected]> wrote:
    > Dear Senthil,
    >
    > Thank you for e-mailing Nokia Care. The Service Request Number is
    > 1-14487089401
    >
    > This e-mail is in reference to concern related to repair quality of your
    > Nokia Lumia 920. I regret for the inconvenience caused to you.
    >
    > In response to your email, I would like to update you that the case has
    > been already forwarded to the concerned department. Our representative will
    > contact you at the earliest.
    >
    > NOTE: Only our backend team is authorized to process your request for
    > device replacement post technical diagnosis of your current device and
    > Nokia does not have any refund policy.
    >
    > Thanks & Regards,
    >
    > Amita Sharma
    > Nokia Care Representative
    > India
    >
    > NOKIA Support Services:
    > 1. Find the nearest Nokia Care Centre: Type “NCC<space>City Name” and send
    > it to 55555* (e.g. NCC DELHI)
    > 2. To book an Appointment with Nokia Care Centre, visit
    > http://www.nokia.co.in/appointment
    > 3. Online Support: http://www.nokia.co.in/support
    > 4. Protect your Nokia Device -Buy Nokia Extended Warranty by visiting the
    > nearest Nokia Care Centre
    > 5. Warranty Terms & Conditions:
    > http://www.nokia.com/in-en/support/manufacturer-s-limited-warranty/
    > * Premium SMS charges apply
    >
    >
    > [THREAD ID:1-6NQB9YB]
    > *--*--*--*--*--*--*--*--*--*--*--*--*
    >
    >
    >
    >
    > [ANY FIELD NN]
    > [Type:Complaint]
    > [Topic:Nokia devices and accessories]
    > [Sub topicupport, Service Points or repair]
    > [Messageear Sir/Madam,
    >
    > Sub:  Complaint  regarding Nokia care center Hello telecom center pvt ltd.
    > Nokia Care Center Hello Telecom Pvt ltd
    > Umalaya Plaza, 1st Floor, Y-214 2nd Avenue anna Nagar.
    > Chennai 600040
    >
    > I am writing this email after continuous disappointments by  Nokia Care
    > center
    > .
    > Here’s what happened, I am not sure it might  be April or May My Lumia 920
    > showed up some sim error luckily it was under warranty time as  I brought
    > this mobile on Feb 2013. After several follow up and a couple visit to the
    > ---- Nokia care they have fixed the problem and returned the mobile in a
    > working condition. I was very happy with Nokia and its services till July
    > 18th morning all my satisfactory level with Nokia has gone away after
    > seeing the same old sim error which I have seen earlier. Now this time
    > Nokia care Kodambakkam as I am residing near to this center everything went
    > smooth until Mr. Parthasarathi – Engineer Nokia care   showed me the inside
    > part of my phone and said the board was tempered and he will not take this
    > mobile with warranty covers. It was hard to believe that in earlier service
    > my mobile board was tampered by Nokia care in Anna nagar and Nokia care in
    > Kodambakkam will not take any responsibility being caring the same name on
    > their sign boards “Nokia”.
    >
    > However the Engineer was polite enough to  advise me to contact the Anna
    > Nagar Nokia care as they are the one  who serviced  the mobile earlier with
    > no other options I agreed to contact the Anna nagar nokia care and
    > requested to returned the mobile so that I could rush but when he returned
    > the phone the shock was too heavy, display touch screen was not working.  I
    > was very much annoyed to see the touch was not responding but the engineer
    > was very clear on his statement  “ This problem is only because of tamper
    > in the board and the service center who repaired earlier will only be able
    > to help”
    >
    > After a 20 mins of argument the engineer agreed to give the problem and
    > additional touch no response after he opened the  phone in writing. One of
    > the attachment is the job sheet photo copy in which he had mentioned that
    > the touch was working fine when it was received and stopped working  when
    > it was returned.  I have made a special request to give all the findings in
    > writing because till that time I was completely unaware of the damage which
    >  was done by Nokia care Anna nagar in the previous service also I don’t
    > want them to say that my mobile display was physically damaged  as it was
    > working perfect time before I visit Nokia care Kodambakam.
    >
    > Visit to Anna nagar Nokia care started all good mobile & IMEI numbers were
    > checked and the mobile was received under warranty  also  acknowledged with
    > the Job sheet as a proof of my mobile submission .  It was on Saturday 20th
    > July 2013 the counter staff mentioned that I would receive a call from
    > Nokia care only by Monday   22 -07-2013 for the delivery.  Since no one
    > from the service center called me till Monday evening I contacted the
    > center by phone and I was happy to hear that they fixed the problem by
    > updating the software and kept for observation and promised the delivery
    > next day (23 -07-2013) I was expecting the call from the Nokia care on 23ed
    >  but the day gave disappointment only with no call at all. As a second time
    > I contacted the Nokia care over the phone on 24-07-2013 and end up hearing
    > the same old answer “ Your mobile is under observation, will give you call
    > before the evening with confirmation for delivery. Surprisingly after 10
    > mins I received a call from Nokia care and the lady staff who spoke to me
    > said that they will replace the display with new one as the display in the
    > phone presently is not repairable and requested to wait for 2 more days to
    > change as they don’t have spare display in stock. I was happy at least some
    > one called me.
    >
    > But this happiness didn’t last for hours around 5pm the same lady staff
    > called me and said “ Sir your mobile display is not original” “ So it wont
    > come under warranty you have to pay INR 15,000 to fix it.”
    > Now I have started thinking “ Why I have decided to buy a Nokia mobile in
    > spite of all my friends advise to buy HTC/Samsung)”  My mind was only
    > saying that I have wasted INR 37,000.
    >
    > With all this bundle of disappointments  I have decided to visit the Nokia
    > care to meet the manager in charge.  The manager in charge, with no
    > different told me the same thing which was told by their lady staff. This
    > time I was not in any mood to argue hence I have made my point clear with
    > saying that I will write all this mischief ‘s played on me to Nokia support
    > time and will go for court of justice to claim all the damages caused my
    > Nokia care including my advocate fees. After hearing this manager stood
    > back from his word and requested for 2 day time as he would send my mobile
    > to Nokia head office for verification and will give me a call before
    > Saturday (27-07-2013) evening.
    >
    > After Saturday I have realized that Nokia pulled all my passions waiting
    > for a responsible action. Till Wednesday no call from the Anna nagar Nokia
    > care. As a first time  I called Nokia care 30303838 and filed the
    > complaint.  August 1st today, I received a call from Nokia support team and
    > enquired all the problems I have faced and the gentle man promised that
    > someone from Nokia will call me within 72 hours with a resolution.
    > I have clearly mentioned all this happenings to help/support your
    > investigation.
    >
    > Attached are the 2 job sheets for your reference.
    >
    > Look forward to hear from.
    Moderator's note: We removed the personal and phone details indicated in the message. Posting this information on the Nokia Support Discussions is not recommended. 

    yes u r right  i'm from egypt i feel cheated for buying e72 it's a big fail in the world of smart phones
    i feel frustrated and even i'm afraid to even open my notification or inbox or even change themes or a wallpaper as all of the firmware is a complete failure and i went to nokia care 3 times and it happens to be located miles away from me and the nokia carless line as it is located at a saudi arabian country i can't understand their accent really they r really carless   and when the line disconnect they never care to call u back (HTC ts careline)calls u after 3 min if line is disconnected
    and  the only way to get support is by this discussion support forum i hate my nokia it made my feel sick and really psychologicaly damaged .... and really i want to change it altough it's only 4 months old and i went to nokia care in the first 2 weeks can u belive that????????????????!!!!!!!!!!!!!!
    any way i have anothe smart phone which is my old htc wm 6.1 and it's working more stable than my brand new expensive E72 which is **bleep** and rubbish
    shame on u nokia
    Nokia E72-1 Black
    firmware : 053.001
    of 26 of nov 2010

  • Not acceptable from nokia!

    Recently stated by nokia
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    vsigma wrote:
    The point that Jimmy (and others I might add!) are trying to make is this:
    Nokia has promised an update by a certain date a while back for Anna for everyone.  They couldn't deliver.  Users are now questioning why they, Nokia, promised something that they couldn't deliver, or *KNEW* that they couldn't deliver by that time frame, and simply *&^#&@%! bad PR moves by a company that which they love(d) products from.
    @jraduga - you seem to be almost trying to do damage control FOR nokia's bad PR decisions on this forum based on the posts that you have thus far.   Yeah - some people should chill out about this whole update.  Heck, as a former Nokia loyalist - I would be freaking about it too.  See, people wouldn't have cared or worried about this whole Anna business if Nokia didn't just randomly decided to tease folks about from Feb on.  Heck, I am more than positive that most users would still be 99%+ content if they hadn't know about the whole Anna+Belle update is coming!
    But the point is that Nokia promised and couldn't deliver.  If they know they can't deliver - then stop teasing the user base and getting them annoyed.  They're better off hammering it out throughly and then just releasing it quietly.  It's not like they've sold *millions* of these particular batches of smartphones that *ALL* their servers would crash assuming that all of them attempted to update simultaneously.  Nokia *KNOWS* that with their regional product code sets that how many devices are actually being used with every query from the device asking for an update from the previous smaller updates.  They could easily do the math and determine what kind of server response they would need to have ready to dish out such an upgrade!
    But then again, I'm speaking from a logical software/hardware management update schedule. Based on their previous trackrecord with other devices.. i'm not so sure it applies, and why Nokia wonders why their userbase is shrinking...
    Ok so nokia is not perfect I've not commented either way on what has been said by them in regards to the promises made early in the year. Many companies that are releasing software or firmware based product fall behind. there is other phone manufacturers, one in particular
     that are currently more than 9 months behind on their expected release date, but you know what i dont see people on their forums jumping up and down like those on here.
    In regards to this point only, as far as I am concerned a general statement would be a better option for companies like these such as " we are currently working on a new release of ... and we believe it will benefit our customer base because of ..." something to keep interest in the company and the products without creating an unreal expectation of delivery timeframes.
    I agree with you if you let it just slide thru the system then most people would be happy when they saw that they have an update, as opposed to waiting and expecting, which you will see that commented on in another post.  The thing that gets me is that regardless of what was said as far as time frames, the release is happening, and yet people are still jumping up and down when it has been clearly explained that it being rolled out and that timeframes for each country or product code cannot be given until agreements are signed off and it is released. It been said over and over again, and yet they are still asking. Jimmy is concerned that his recently released x7/e6 is not getting some updates that he thinks he should be, so he is jumping up and down, when he 2 has been told only yesterday that roll outs are happening but that skyee is not tracking these herself as she is concentrating on the anna roll out. I truely dont care what promises were made or who teased who. we are not kids here. We are talking about roll out that are happening as we speak (or type lol), cant people show a little patience when they see things happening. cant people like jimmy whose phone has only just been release handle having to wait for a short time.  What even gives him the impression that his phone even needs an update. This discussion is not about who said what 8 months ago or how long people have had to wait till it started to be rolled out.
    Its about people demanding and constantly asking for things that they have already been told the answer to. I can understand frustration, i have used nokia products for more years than i care to remember and have been waiting for the release of the E7 in australia  since it was first announced, even when it was available overseas for months before we got it here. All because the carriers had to agree with it and sign off on it after changes were made etc. when my old phone was dying more every day, when i could only be heard on it, if i used a bluetooth headset cause the mic wasnt working towards the end. but that little E90 hung on for me and even with all the faults that were going on with it, I was still able to use it and get all my details across to the E7. But did you see me on here complaining or whinging NO you didnt.
    I can certainly undertand why the world has wars all the time. no body has any patience, as you would have seen in my other posts i'm from australia, we dont have the anna update and may not have it for a month. As you may or may not know Australia is about the 2nd largest market for smart phones in the world, and Nokia is still huge out here and yet we still dont have anna but how many of us do you see complaining, a couple here and a couple there. So what is it about the rest of the world that they all need to complain about it even when they have been given the answers they need.
    They all defnietly need to chillout, if they cant and feel so strongly about it that they fill like they need to change their phone, then dont whinge about it, just do it. nokia will learn one way or another, if you all just leave then someone will have to ask questions. Soemtimes the loudest voices are the queitess ones. Cause when there is total silence people will start to listen. In the mean time read the posts, understand the posts and DONT keep asking the same questions over and over again when you have been told the answer!!!

  • Fring Not Working after upgrade to Anna

    I recently upgraded from Symbian 3 to Anna on my Nokia N8. After upgrading, I downloaded and installed Fring and although its installed but its not logging in!
    Before upgrade, I had Fring on my N8 and it was working without any issues.
    Does anyone have any solution?

    Email received from fring and I quote
     "Thank you for contacting our support team.
    Please note that your device is supported only using the Symbian ^3 version, the Anna and Belle updates are not supported by fring at this point, did you update your device to these latest versions? "
    So why is this? Why are we constantly told to update when it just breaks things?

  • Nokia N8 Belle 'Vodafone skype app 'does not work

    Hi
    I spoke to vodafone oz, who said that Nokia have not sent belle over to them for testing yet....it's HIGHLY FRUSTATING to upgrade to belle, than not be able to use vodafone's own skype app (so i can get unlimited data very cheaply).....firstly it's a shame vodafone put a wrapper app behind skype in the first place!!! For now I have to just use skype from the ovi store and use my data allowance. Anyhow, will nokia be sending over belle anytime soon to vodafone australia????????? They said until they do and it passes testing, it won't be supported...I wish I had stuck with anna now, which nokia informed me can't be rolled back to. It seems nothing is easy!
    cheers
    Rick

    Hi, thanks for the reply...the problem is that vodafone do UNLIMITED skype for $3...but you HAVE to download their skype wrapper program....the ovistore one is not free, as it uses data.....basically vodafone enforce you to use their skype wrapper program to get the unlimited data allocation.
    I have the ovistore skype version, but this does not solve my problem. Vodafone are not supporting belle until nokia send them the sofware. They support anna, so thats why the skype wrapper program works with anna, and then you can use the unlinited $3 package.
    Basicall for belle, when you choose skype for vodafone it says "phone not supported"
    if you use anna, it says "phone supported" and  vodafone skype program can be downloaded
    is nobody else getting annoyed by this???????
    cheers
    Rick

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