Premiere pro Crashes

Every time I try to load video files, in this instance prores, into Premiere Pro CC the program immediately crashes. However, when I load these same files into Premiere Pro CS6 there is no problem.
Computer specs.
Windows 7 pro
3rd generation i7 processor
32GB RAM
AMD Radeon HD770 (open CL) graphics card. Two of them in crossfire mode.
Is there a problem with CC and Windows 7
Pro? If so, should I consider dropping the cloud and simply using my copy of CS6?

Read my reply in http://forums.adobe.com/thread/1435754?tstart=0 and do what it says there

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Premiere Pro crashes when i start it up. Help please :-)

Premiere Pro crashes when i start it up. Help please :-)

Go to Adobe Premiere Pro CC error on start and answer all the questions I posted in reply #1

CC Premiere Pro crashes on start up with "Not Responding"

CC Premiere Pro crashes on start up with "Not Responding".
Tried:
1. Reboot
2. Updating Graphics Drivers.
3. Removing Red Giant Plug-Ins from my current Adobe Common Folder.
4. Running in compatibility mode for Windows 7
5. Running as Admin
All Failed.
Got a film deadline in 24 hours, really need this fixed like 5 hours ago. Any help would be amazing.

Type Crash on Launch into the forum search. You'll get all the known fixes.

Adobe premiere pro crashes on start up.

Hi,
I've been trying to open my premiere pro and i recently did the update, now everytime i try to open up a project, my premiere pro crashes. PLEASE HELP!
Thanks!

Hi jrm112233,
Thanks for posting on Adobe forums.
Please tell us What is OS you are using ?
1. Are you using Premiere Pro CC or CS6 ?
2. For how long you have issue with Premiere Pro ?
3. What is Graphics card are you using ?
4. Do you have some 3rd party plugin installed ?
Thanks
Sandeep

My Premiere Pro crashed and will not reload. Can I uninstall and re download with Creative Cloud?

My Premiere Pro crashed and will not reload. Can I uninstall and re download with Creative Cloud?

Yes, if you're a Cloud subscriber and are running a 64 bit operating system.

WHY IS MY PREMIERE PRO CRASHING AT START UP?????

WHY IS MY PREMIERE PRO CRASHING AT START UP?????

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

Premiere Pro Crashes "A serious error" when opening clips or playing from a sequence. How to fix?

My premiere Pro Crashes the moment I try to open a clip or play from a sequence.. basically I can't do anything. Please help!

More information needed for someone to help... please click below and provide the requested information
-PPro Information FAQ http://forums.adobe.com/message/4200840
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Premiere pro crashing upon opening projects

Whenever I try to open a project I've previously been working on I get and error and Premiere pro crashes. I've found a workaround in the form of deleting my preferences, but I have to do this everytime which doesn't seem normal.
First time using support so I'm not sure if I need to provide more
This is the crashreport
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          Adobe Premiere Pro.exe
Application Version:          7.2.1.4
Application Timestamp:          52aed7f3
Fault Module Name:          aticfx64.dll
Fault Module Version:          8.17.10.1230
Fault Module Timestamp:          52540642
Exception Code:          c0000005
Exception Offset:          00000000000a1a4e
OS Version:          6.1.7601.2.1.0.256.1
Locale ID:          3081
Additional Information 1:          3f3b
Additional Information 2:          3f3bfa8c58092881edeecad35641e2c4
Additional Information 3:          7bc3
Additional Information 4:          7bc34bbf1df47809e434a387a1f71c12

Hi justinB,
Welcome to the Forums.
Please go to the location of the mentioned aticfx.dll and move it to your desktop. This file might be a result of bad installation of Graphics Drivers. Please launch the Premier Pro and check if it works.
Regards,
Vinay

Premiere Pro crashes when I open my project because the cursor is stuck on a time-lapse sequence

I have a Time-lapse sequence which I have just built and saved the project of, but my cursor has stopped on the time-lapse sequence. Premiere Pro does crashes when I open my project because the cursor is stuck on the time-lapse sequence.
My project was saved in Premiere Pro with the cursor stuck on my new time-lapse sequence. Now, Premiere Pro crashes when I try to open the project....Please help URGENTLY?

>It may be a corrupt font, but I have thousands installed. Is there any way to test for that?
Reply #8 was specifically to address this question.
>I basically wanted to know if this is a 3.2.0 issue or not.
That's not what you asked. Perhaps asking a specific question will get you closer to a specific answer?
The titler does not crash for me at any stage of the Adobe updates for Premiere Pro, including 3.2.
Cheers
Eddie
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Forum FAQ

Premiere Pro crashes when opening the program. what to do

Premiere Pro crashes every time when opening the program. Other creative cloud programs are functioning well. What to do?

You may get more specific help in that forum http://forums.adobe.com/community/premiere
When you go there, you need to provide a LOT more information for anyone to help
-PPro Information FAQ http://forums.adobe.com/message/4200840
Also, Go to http://forums.adobe.com/community/premiere and, in the area just under Ask a Question, type in
crash on launch
You may now read previous discussions on this subject... be sure to click the See More Results at the bottom of the initial, short list if the initial list does not answer your question

Premiere Pro Crashes - OpenCL.dll unloaded

Adobe Premiere Pro crashes after launch and when I try to edit. Here is the events log:
Log Name:
Application
Source:
Application Error
Date:
1/23/2015 11:12:16 AM
Event ID:
1000
Task Category: (100)
Level:
Error
Keywords:
Classic
User:
N/A
Computer:
AFST-MKT-01
Description:
Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
Faulting module name: OpenCL.dll_unloaded, version: 0.0.0.0, time stamp: 0x50eb1a5b
Exception code: 0xc0000005
Fault offset: 0x000007feece816a0
Faulting process id: 0x10d0
Faulting application start time: 0x01d0372fa5cf9714
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: OpenCL.dll
Report Id: fa6bce77-a322-11e4-9716-fcf8ae662217
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-01-23T17:12:16.000000000Z" />
<EventRecordID>14534</EventRecordID>
<Channel>Application</Channel>
<Computer>AFST-MKT-01</Computer>
<Security />
</System>
<EventData>
<Data>Adobe Premiere Pro.exe</Data>
<Data>8.2.0.65</Data>
<Data>5486db4a</Data>
<Data>OpenCL.dll_unloaded</Data>
<Data>0.0.0.0</Data>
<Data>50eb1a5b</Data>
<Data>c0000005</Data>
<Data>000007feece816a0</Data>
<Data>10d0</Data>
<Data>01d0372fa5cf9714</Data>
<Data>C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe</Data>
<Data>OpenCL.dll</Data>
<Data>fa6bce77-a322-11e4-9716-fcf8ae662217</Data>
</EventData>
</Event>
Please help me find a solution to this problem. Thanks!

Check for corrupted or poorly-constructed fonts installed on your system. A free font manager like the ones listed here:
Best Free Font Manager
can help with that. I use FontFrenzy. Start troubleshooting by using your font manager to make a backup of your current font installation, then pick half of the fonts and delete them. Go into the Adobe apps and see if you still get the error. If not, then you know the problem font is in the half you deleted. Restore them and delete half again from just that group. And so on until you find the bad font(s).
Jeff

Premiere Pro crash on launch

Premiere Pro crash on launch (dvaui.dll fault) for one user, but not on random account created on same machine.
How do fix?

Fonts can cause issues. First, corrupt fonts can cause launch hangs and Titler crashes. Next, there are some fonts that are not corrupt, but just do not work well with Adobe products. One such font is from SunMicro Systems, and installs with OpenOffice - Deja Vu. There are probably many, many more. Some fonts, like Isabelle and Isabella (by some different foundries too), will not cause issues, but just not display properly in many Adobe apps.
Fonts - you can't live without them, and sometimes it's tough to live with 'em, especially some.
Thanks for reporting and good luck,
Hunt
PS - this ARTICLE covers some issues with Titler (can also apply to launch), but is highly PC-centric.

Das neue Premiere Pro crashed beim laden des Projekts von der vorigen Version

wie der Titel sagt....
why? soll ich jetzt angst haben den cloudupdater zu verwenden weil dann alles instable wird? why? warum hat vor dem letzten update alles funktioniert und jetzt stürzt premiere pro beim laden des projekts ab. was soll ich nun denken? ist das genauso scheiße softwarephilosophie wie von unterweltklitschen? was ist da los? könnt ihr mir bitte helfen?
ps; bis vor dem letzten cloudupdate hat alles funktioniert. jetzt crasht es!
pps; wie argwöhnisch kann man werden wenn man mietsoftware anbietet. dass die software überhaupt crashed ist schon ein armutszeugnis für adobe.
ppps: soll ich lieber die updates bleiben lassen? wenns mal stable läuft blos nicht mehr den adobe cloud updater laufen lassen? argh! +
pppps: wie kann ich trotz cloud auf eine ältere version downgraden? (cih würde gerne das letzte cloudupdate rückgängig machen, weil obviously verursacht das probleme bei mir)
ppppps: Vielen Dank fÃ¼r Ihr Feedback. Danke Adobe für dieses schöne stylische Element.

Habe leider die gleichen leidvollen Erfahrungen gemacht, allerdings auf einem komplett neuen Rechner mit Aususboard. Dualcore CPU und alles was neu ist und Geld kostet.
Ich findes es sehr bedauerlich, dass Matrox so viele Leute werkeln lässt nur um festzustellen, dass es nicht geht. Soviel Negativmarketing sollte man sich als renomierter Hersteller nicht leisten.
Ein laufendes System kann nicht durch ein noch so tolles (auf dem Papier) neues nicht funktionierendes System ersetzt werden. Leider falle ich immer wieder darauf rein, andere wohl auch.
In der Summe der verbrauchten Zeit ist das laufende System sicher besser.
Wir Anwender sind da viel zu nachsichtig mit den Herstellern.
Schade ist auch, dass Matrox keine Informationen gibt, wann denn 6153 durch ein wirklich funtionierendes Build ersetzt wird.
Gruß
Ulrich Muzyk

Premiere pro crashes on playback but works fine in safe mode

hey i installed premiere cs5 and updated with the latest update and when i playback footage the program crashes, i've tried safe mode and the program works fine & the video does wonderful and i can edit no problem, but of course there'e no sound so i can't edit like that, any suggestions?
System specs: windows 7 professional 64 bit
processor:         intel(R) core(TM) i7 cpu 860 @ 2.80GHz 2.79 GHz
intalled ram:      8 GB
op sys: 64 bit
i get this
problem event name:             APPCRASH
application name:                 adobe premiere pro.exe
application version:               5.0.1.0
application timestamp:          4bf119d2
fault module name:               display.dll
and the list goes on...
if anybody has a fix please let me know thanks

Have you updated your video driver? If not, that could well be the issue. Go to the nVidia, or ATI Web site, and get the latest version for your video card.
Now, something else to consider is that during boot up, something is loading, that is getting in the way. This ARTICLE will give you tips. In Safe Mode, those problem programs and processes are not loaded.
Good luck,
Hunt

Premiere Pro crashes after quit - Mac OSX Lion

Greetings,
Symptoms:
I'm experiencing a consistent crash behavior after quiting Premiere Pro (ver 5.5.1 and 5.5.2). The complexity of the project doesn't seem to matter and once it crashes, i get the prompt indicating the app encountered a serious error and will try to save the project. I then get the usual crash report prompt to send to apple followed by the adobe crash report a few minutes later (must be why i see "dynamiclinkmanager" in top for a bit after PP crashes).
If I reopen PP, I'm prompted with a dialog box asking if I want the last project opened. If I say yes, I'm back to a crash before any assets load (unexpected serious error and the app will need to close) followed by the crash reports again for apple and adobe. Basically, i get one chance to make a project and it goes bad when closing the application.
I'm using an install from a DVD, but had also tried the web version. I was able to create a couple projects with the web version (trial) and then when I got the DVD, i believe i used that for updating/authenticating, etc - maybe that's where things went south (anyone else observe a similar pattern?). I didn't think too much of mixing the DVD content with the web install, so the steps around how i mixed those two sources is somewhat fuzzy.
For reference, i'm pasting the crash report inline. To reproduce, I just had to open PP, click no when asked to open the last project that unexpectedly quit, and then just hit quit and got the crash. I didn't do anything other than accept the project defaults in order to test out hitting command-Q.
If I can provide futher info to help with a repro, please let me know.
Any help is appreciated and thanks in advance,
Todd
<<begin crash report>>
Process:         Adobe Premiere Pro CS5.5 [280]
Path:            /Volumes/VOLUME/*/Adobe Premiere Pro CS5.5.app/Contents/MacOS/Adobe Premiere Pro CS5.5
Identifier:      com.adobe.AdobePremierePro
Version:         5.5.2 (5.5.2)
Code Type:       X86-64 (Native)
Parent Process: launchd [126]
Date/Time:       2011-12-08 21:42:17.998 -0800
OS Version:      Mac OS X 10.7.2 (11C74)
Report Version: 9
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[280]: garbage collection is OFF
terminate called without an active exception
abort() called
Message was edited by: Jeff Bellune. Edited for brevity.

Thanks for reply zikade, here's my rig:
Model Name:          Mac Pro
Model Identifier:          MacPro5,1
Processor Name:          6-Core Intel Xeon
Processor Speed:          2.66 GHz
Number of Processors:          2
Total Number of Cores:          12
L2 Cache (per Core):          256 KB
L3 Cache (per Processor):          12 MB
Memory:          64 GB
ATI Radeon HD 5770:
Chipset Model:          ATI Radeon HD 5770
Type:          GPU
VRAM (Total):          1024 MB
Regarding en/disabling the mercury engine, is there another place to toggle that? I didn't think i had any other choice at this time with my card option (until i get a nvidia cuda card). FWIW, When creating a new project, the options in the drop down menu for "Video Rendering and Playback" is greyed out with "Mercury Playback Engine Software Only" as the selected option.
I was also thinking of putting a fresh Lion install on another disk (bah, would prefer to not have to do this since I have other stuff all nice and set up on current OS install), but at this point I'm fine to take the hit and level the playing field w/ a fresh OS, image that for downstream testing if a fresh install is needed again, and then start installing things one at a time until something goes wrong.
It seems (i hope) this error could be caused by something pretty basic as it is a complete showstopper. Unless somehow what I'm doing is super unique, there would be other folks out there dead in the water, to, but making waves.

Adobe Premiere Pro crashes on video preview

Hello,
I was recently working on a project and had Premiere Pro opened, then I had to update my video card drivers, because I had all sort of visual glitches in my games, occasionally when watching movies and the drivers were completely crashing every now and then. At some point during the update my screen went all azure-colored and my computer was completely non-responsive, so I had to restart it, after some waiting. After which the drivers appear to have been installed correctly but when I tried to start Premiere it crashed after loading my project. After a reinstall the same thing kept on occurring, it turned out premiere can start by itself with no problems and even import video files, but the moment I put the video file on the preview window, either by dragging it or by putting it in the timeline, Premiere crashes.
My stupid video card is "SAPPHIRE VAPOR-X R9 270X 2G G5", like I said I updated the drivers, because it was causing problems, it is still uncertain if the update fixed those issues, but now I have a problem with Premiere, which was working fine before that.
I also cleared the media caches, no effect. The crash occurs with any video file, not just with my last project.
Any ideas?

Will do, however in the meantime I found out Premiere works fine if in a new project I set the rendering to be only software, without the GPU, also in all cases audio import, preview and playback are unaffected.
I was sort of hoping I could play games AND rend video, what are the chances of that?

Premiere pro Crashes

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