Prepaid troubles

Hi ! I'm an ATT customer since 2013. I used to have a wireless account, and now I changed to a prepaid account - because I'm living in Brazil. I'm trying to put funds on my account, so I can keep my number, but what happens is that I do not receive the message with the necessary password to access my prepaid account. I discover after more than 3 hours online chat that the prepaid account is not covered in Brazil. So, there is no way I can receive the password, access my account, and put funds on it. I have tried to solve this problem on the online chat more than 4 times, and I still have not solved. Now I'm calling an international ATT number that I found on the internet, and in every call I have to ask the agent to transfer my call to the wireless or prepaid department - because ATT does not offer any free number that works for calls from Brazil. Belive me, I have tried more than 3 different numbers that one of the agents gave me on the online chat. I'm spending a lot of time on this, and getting REALLY stressed. I used to love ATT, now I HATE IT. Cheers.

Hi there! @JULIATOU thanks for posting your questions. I’m sorry to hear of your troubles. Because the account needs to send a PIN for verification and we do not have options at this time for international service, unfortunately you will not receive those notifications.
Please keep in mind, we will keep your number for 59 days after your last refill has expired.
There are several options to pay, If you have someone in the states that can make a payment for you. They can go to any AT&T company store, or pick up a refill card at over 200,000 locations, including Wal-Mart, CVS, Best Buy and Target.
Please visit us online at http://www.att.com/esupport/article.jsp?sid=54045&cv=821 for more payment options and authorized payment locations.
Also if you need to locate an AT&T company store, you can do so by going to www.att.com and select Store Locations & Appointments on the upper right of the site. From there you can enter your zip code and find your nearest store address, hours of operation and phone number.
Hope this helps!
Charise

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Sincerely, Errol Konat <Email and contact # removed by Moderator>

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Please install Creative cloud and try to install Muse as well. Please provide the exact error if any:
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gbogeyone,
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Good day.
We having troubles with the subject.
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Please follow us on Twitter @vzwsupport

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Sent from my iPad

HT2404 Since downloading the new operating system on my iPhone 4S, I'm having trouble with my phone messaging. I enter a number or input a number from my contacts and send my msg. I then get error messagings showing a set of "1" are entered before my nu

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