Prime infrastructure 2.0 - Inventory error with Virtual-Access Interface

Question

Hi,
We have recently been trying to resolve a few issues with routers which get partial inventory failures upon discovery. I have managed to narrow this down slightly with the help of the inventory.log file. (With help from this post https://supportforums.cisco.com/thread/2255346 ) I have found the following happnes when this device is added:
[2014-03-04 14:00:27,537] [ICE Service[ 1]Thread: 29] [inventory] [ERROR] - 172.16.3.202 Object detected as SAME but DB Object obtained from the database is NULL For instance id: 0 For generated POJO: PPPEncapsulation[callBack=false,callIn=false,callOut=false,multilink=false,name=Virtual-Access1,oneTime=false,owningEntityId=69757688_172.16.3.202,preferedAuthType=NONE,deployPending=NONE,name=Virtual-Access1,owningEntityId=69757688_172.16.3.202,instanceId=0,_orderedListOEIndex=<Integer>,_creationOrderIndex=<Integer>,instanceVersion=0]
I have highlighted above where it mentions the problem with the virtual access interface. The configuration on the router is for PPPoE and the virtual-access1 interface is bound to Dialer0.
It then goes on to roll back the transaction:
172.16.3.202 persistObjects called with addList size = 307, updateList size = 6
172.16.3.202 Exception while persisting: com.cisco.xmp.persistence.common.util.DMMCRUDException:,message=errorId=12,componentName=CRUD Error Create Object Failed
172.16.3.202 Exception occured while inventory collection for device with id 69757688: com.cisco.xmp.inventory.ice.InventoryException: errorId=12,componentName=CRUD Error Create Object Failed
172.16.3.202 Done with collection. Total call method time: 15308
172.16.3.202 Rolling back the transaction
Has anyone else come accross this issue?
I have attched the log showing just messages from this device.
Thanks,
Mike.

Answer 1

TAC and I found a bug, CSCum05301.
May be that is also helpfull for others.
https://tools.cisco.com/bugsearch/bug/CSCum05301/
Symptom:
Inventory collection will fail if following keywords are used as part on description command on the interface config level of IOS device: 1Gbps, 10Mbps etc.
Following error message is visible on the DWC:
Inventory Collection Status: Partial Collection Failure
Collection Status     Failed feature(s)
Unable to configure DSL, Serial, POS, Ethernet, Loopback, Virtual-Interface, Tunnel, Vlan, Switchport and Service Module interfaces on ISR, ASR and Switches.
Conditions:
Speed keywords like 1Gbps, 10Mbps etc. available as part of descrption command in IOS interface level.
For example:
interface FastEthernet0/3
description 10Mbps
Workaround:
Use a space character between number and unit keyword, like 1 Gbps.