Prime Infrastructure 1.2.0.103 and Virtual MSE 7.3.101

Hi,
I cannot integrate Virtual MSE 7.3.101 with my Prime Infrastructure 1.2
After I setup MSE via its wizard, I make a change on WCS username and password.
When I try to integrate MSE with Prime Infrastructure, Prime notify me about the mismatch username/password.
Both systems are fresh install on my UCS C220 M3.
Does anyone has the same issue as me ?
Thanks,
Pongsatorn Maneesud

Hi Scott,
I decide to install a new Virtual MSE then after complete setup the initial wizard. This error appears,
when I check on the CLI of MSE, this message appears,
Does anyone can solve these issues ?
Need to resolve this since it gonna be on production soon.
Thanks,
Pongsatorn

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Prime infrastructure 2.0 - Inventory error with Virtual-Access Interface

Hi,
We have recently been trying to resolve a few issues with routers which get partial inventory failures upon discovery. I have managed to narrow this down slightly with the help of the inventory.log file. (With help from this post https://supportforums.cisco.com/thread/2255346 ) I have found the following happnes when this device is added:
[2014-03-04 14:00:27,537] [ICE Service[ 1]Thread: 29] [inventory] [ERROR] - 172.16.3.202 Object detected as SAME but DB Object obtained from the database is NULL For instance id: 0 For generated POJO: PPPEncapsulation[callBack=false,callIn=false,callOut=false,multilink=false,name=Virtual-Access1,oneTime=false,owningEntityId=69757688_172.16.3.202,preferedAuthType=NONE,deployPending=NONE,name=Virtual-Access1,owningEntityId=69757688_172.16.3.202,instanceId=0,_orderedListOEIndex=<Integer>,_creationOrderIndex=<Integer>,instanceVersion=0]
I have highlighted above where it mentions the problem with the virtual access interface. The configuration on the router is for PPPoE and the virtual-access1 interface is bound to Dialer0.
It then goes on to roll back the transaction:
172.16.3.202 persistObjects called with addList size = 307, updateList size = 6
172.16.3.202 Exception while persisting: com.cisco.xmp.persistence.common.util.DMMCRUDException:,message=errorId=12,componentName=CRUD Error Create Object Failed
172.16.3.202 Exception occured while inventory collection for device with id 69757688: com.cisco.xmp.inventory.ice.InventoryException: errorId=12,componentName=CRUD Error Create Object Failed
172.16.3.202 Done with collection. Total call method time: 15308
172.16.3.202 Rolling back the transaction
Has anyone else come accross this issue?
I have attched the log showing just messages from this device.
Thanks,
Mike.

TAC and I found a bug, CSCum05301.
May be that is also helpfull for others.
https://tools.cisco.com/bugsearch/bug/CSCum05301/
Symptom:
Inventory collection will fail if following keywords are used as part on description command on the interface config level of IOS device: 1Gbps, 10Mbps etc.
Following error message is visible on the DWC:
Inventory Collection Status: Partial Collection Failure
Collection Status Failed feature(s)
Unable to configure DSL, Serial, POS, Ethernet, Loopback, Virtual-Interface, Tunnel, Vlan, Switchport and Service Module interfaces on ISR, ASR and Switches.
Conditions:
Speed keywords like 1Gbps, 10Mbps etc. available as part of descrption command in IOS interface level.
For example:
interface FastEthernet0/3
description 10Mbps
Workaround:
Use a space character between number and unit keyword, like 1 Gbps.

Prime Infrastructure: Can you export Alarms and Events?

Hello
In Prime 1.4, you had the ability to export the alarms and events you saw being reported, at least according to the PDF manual: http://www.cisco.com/c/en/us/td/docs/wireless/prime_infrastructure/1-4/configuration/guide/pi_14_cg.pdf
I want to export these events and alarms that can be found in the Monitor section of Prime 2.1, but the export option does not seem to be available.
Does anyone know if it is possible to export these via a scheduled report or by looking in a particular place on Prime? I would like to import the information into Splunk to see if we can gain an insight into the information that is being collected.
thanks
Bryn

HI,
Did you ever determine an answer to this question? I really need to export data after a certain date... (I would also like to publish a calendar, after a certain date-- as no one needs to see the "old" events).
Stu

Prime Infrastructure 1.4 e-mail from virtual domains

Hi
Is there any way in PI 1.4 to configure e-mail alerts to be sent to different recipients for different virtual domains. We have several large sites, each with their own controllers and AP's (16 controllers & 4000+ AP's) and I'd like to be able to set things up so that the admin for each site gets any alerts for that site e-mailed only to them. The only way I can find to group the site devices is to put them in a virtual domain (subordinate to ROOT-DOMAIN) but e-mail recipients only seem to be configurable from ROOT ?
So would have:
Site A, controller A & AP's, alerts e-mailed to Admin_A
Site B, Controller B & AP's, alerts e-mailed to Admin B etc.
Thanks
Alan

This is exacly what I am trying to do as well Kilravock. We have a distributed management model where I would like to have the email alerts sent to the admins for each domain.
If someone knows how to perfom this I would love to hear how to do it because I can't find instructions in any of the Ciso documentation.
Any insight would be apreciated!
-Thanks in advance

Prime Infrastructure 2.2 - Wired Clients and Trunk Ports

We have our VMWare ESX hosts connected to our server access switches via trunk ports. Prime doesn't seem to track clients on trunk ports (to avoid showing clients on uplink ports between switches, I'm sure). Since these are not switch-to-switch connections, is there a way to enable Prime to track wired clients on these specific trunk ports so we have MAC/IP client info in Prime for our virtual environment?

Hi,
PI discards all the MAC table entries that are on trunk ports for a switch. This enhancement was added from PI 2.1 & later.
- Ashok
Please rate the useful post or mark as correct answer as it will help others looking for similar information

Migrated to Prime infrastructure and now the login on the server doesn't work

We have recently migrated from WCS 7.0.230.0 to Prime Infrastructure 1.3.0.20 and now there is a problem with logging in to our accounts. The problem can be broken down into two parts:
1. We can't logg in using radius (this is still working if we use the WCS or other applications using the same rule)
2. Unless we delete and recreate our accounts we can't even logg in locally
We have re-entered the radiusservers (they disappeared during the migration)
We have tried changing authentication form from pap to chap (in both ends) and then back again
Our radius servers are running Win2k8 R2
Any suggestions on how to solve this? We really need to get the domain-loggin working

mmm, i would say make sure that you have the attributes related to virtual domain appended to the list.
If you have already done that ,
may be you need to try the following:
Step 1)
Open https://NCSIPADDRESS/webacs/dbUpdateAction.do
With root username and password
Step 2)
Execute the Query as below
Query (1)
update WCSDBA.WCSPREFERENCE
set value='ROOT-DOMAIN'
where key ='defaultPartition' and username='a_user'
note-
username should be changed to whichever user is facing issues while logging in
Query (2)
commit work;
or to remove all entries in WCSDBA.WCSPREFERENCE except for SYSTEM, root or ALL_USERS:
delete from wcsdba.wcspreference where username <> '[SYSTEM]' and username <> 'root' and username <> 'ALL_USERS';
commit work;
Step 3)
Restart NCS after the commit changes and try logging back with 'a_user'
Please make sure to rate correct answers

LMS 4.0 and Prime Infrastructure..!

Hi,
I am using LMS 4.0 and as the licenses got expired I came to know that I need to buy Prime Infrastructure license as LMS 4.0 reached End of life.
So now if I buy the prime infrastructure licenses, will it work on LMS 4.0 or I need to upgrade? and how can I get the upgrade?
Thanks..!

You would need to upgrade. Prime Infrastructure 1.2 has LMS and WAN buildt in.
Thanks,
Scott
Help out other by using the rating system and marking answered questions as "Answered"

Cisco Prime Infrastructure 2.0 cannot establish connectiont with WLC5508 7.4.110

I have two wlc 5508 in HA with image version 7.4.110. These two WLC are connected on two 6509 Catalyst Switch VSS system. On the WLC the LAG are enabled for the connection to the VSS. When i am trying to add the WLC to PI 2 once is succsessful. The connection continew working for a wile and after 3 hours or 5 hours or 1 day lost the connection between these two (WLC 5508 & PI.2) . After this trying again to add the WLC to PI.2 with no success . It became unreachable but the ping between the WLC & PI.2 its working fine.
It realy importand for me to add the WLC to PI.2 becouse it is the eyes for the APs for me.
Also the image of WLC 7.4.110 is compatible for PI.2 . I check it at cisco matrix files. Cisco also sugest 7.4.110 image for PI.2
any idea........?

The subject of the posting shows Prime Infrastructure 2.0 but in the body of the message you've got Prime Infrastructure 1.2
If it's in fact Prime Infrastructure 1.2 ::: 1.2 and 7.4.110.0 code isn't compatible
http://www.cisco.com/en/US/partner/docs/wireless/controller/5500/tech_notes/Wireless_Software_Compatibility_Matrix.html#wp92761
1.2.1.12
7.3.112.0
7.3.101.0
7.2.115.2
7.2.111.3
7.2.110.0
7.2.103.0
7.0.240.0
7.0.235.3
7.0.235.0
7.0.230.0
7.1.91.0
7.0.220.0
7.0.116.0
7.0.98.218
7.0.98.0
7.3.101.0
7.2.110.0
7.2.103.0
7.0.240.0
7.0.230.0
7.0.220.0
7.0.201.204
7.0.112.0
7.0.105.0
ISE 1.0
ISE 1.1
IOS12.2(50)SE
IOS12.2(50)SG
IOS12.2(33)SXI
If deploying Prime Infrastructure as a virtual appliance on a customer-supplied server, one of the following versions of VMware ESX or ESXi can be used:
•VMware ESX or VMware ESXi Version 4.0
•VMware ESX or VMware ESXi Version 4.1
•VMware ESXi Version 5.0
Note VMware Tools Version 4.1 is preinstalled in the Prime Infrastructure virtual appliance.

Prime LMS 4.2 to Prime Infrastructure 2.0 license migration

A couple of months ago I upgraded WCS to Prime Infrastructure (WCS via NCS to PI 1.2 at that time). Meanwhile PI is running version 2.0. For some reason, when purchasing the upgrade licenses, I also got a 500 device LMS4.2 upgrade license.
The exact part numbers were:
R-W-PI12-M-K9 WCS 7.0 to Cisco Prime Infrastructure 1.2 Migration
R-PI12-BASE-K9 Prime Infrastructure 1.2 Base License and Software
L-PI12-LF-500-LIC Prime Infrastructure 1.2 - Lifecycle - 500 Device Lic PAK
L-PILMS42-500-M Prime Infrastructure LMS 4.2 - 500 Device Upgrade Lic
I have a virtual LMS appliance running where I installed the 500 device license I mentioned. I've actually never used LMS but that's a different story...
As I'm running low on PI device licenses (lifecycle licenses to be precise), the question is:
Is there an officially supported scenario to migrate these 500 LMS 4.2 licenses (that are already the result of a license upgrade) to PI 2.0?
If so: what part numbers do I need to purchase? I suppose I need
R-L-PI2X-U-K9 LMS to Cisco Prime Infrastructure 2.x Upgrade
plus
(L-L-PI2X-500-U LMS to Cisco Prime Infrastructure 2.x Lifecycle Upgrade 500 Device)
XOR
(L-L-PI2X-500-UP LMS to Cisco Prime Infrastructure 2.x Lifecycle Upgrade with PASS 500 Device)
Maybe someone can comment on that... thanks in advance.

In case anyone is facing the same issue:
Meanwhile, I finished the upgrade process using the following part numbers:

Prime Infrastructure blocks SNMP during sync causing PRTG alarms

We're running Prime Infrastructure 1.2, and until yesterday we were mainly using it for wireless monitoring. We use PRTG for monitoring the state of the rest of the network. I added our core router (6509-E w/VSS), and during syncs, we will get PRTG alarms (SNMP traffic sensors) saying "No response". The downtime is ~5 minutes (which is the PRTG scanning interval). So, it seems like Prime is preventing other SNMP traffic during the syncs. Is this normal? I don't really like the thought of receiving a boatload of false alarms several times a day.

Hi Brian:
Prime Infrastructure 1.2.0.103 was deferred and removed from Cisco.com in favor of 1.2.1.12, for a number of issues. The current release is 1.3.0.20 Update 1. Between the two, there have been a number of fixes with regards to Java threads being locked, amount of system resources being used by the Oracle engine, size of the backups, and a lot more. You may want to look into getting current to see if the behavior changes.
Clarifying the upgrade path to Prime Infrastructure 1.3.0.20 Update 1
Given the volume of data polled during sync cycles, I could see where Prime Infrastructures questions might dominate or even overwhelm the router's SNMP agent, but there's no process that puts an access-list to prevent the agent processing any other station's traffic while sync is going on. You may want to check the CPU utilization of the SNMP agent (show process cpu | i SNMP ENGINE) before, during and after the sync to see what impact the sync has.

Prime infrastructure 1.2 licensing

We have activated a new VM for the cisco PI,
this substitutes an old NCS VM, so we have prepared for migration as decribedin the cisco documents
all the procedures have been followed so the situation after installing pointpatch, backup application ncs, destroy NCS VM, deploy new PI VM that has been configured on the same basis of the old NCS and now active.
before proceding with the restoration of the backup I have some question regarding the licenses
we do own pak for:
L-PILMS42-1.5K-U Prime Infrastructure LMS 4.2 - 1.5K Device Maj Upg Lic
L-PI12-LF-1.5K-LIC Prime Infrastructure 1.2 - Lifecycle - 1.5K Device Lic PAK
R-PI12-BASE-K9 Prime Infrastructure 1.2 Base License and Software
and before restoring the ncs backup I'd like to ask some questions
1) Does the system inheris the old (demo) license that was on the "old" NCS VM? (please consider that the VUDI has changed ad the VMware datastore is now different)
2) Will the old VUDI be restored?
3) after restoration of backup the machine will result unlicensed?
4) Is there the risk of wireless service disruption?
5) do I need to generate and apply licence before or after the restore?
6) What licence do I need to register and apply to have PI functional?
thank you

Have you gone through the below link
http://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/prime-infrastructure/guide_c07-714720.html

Cisco Prime Infrastructure MESH LINK ISSUE

Hi,
a Customer of us has a trouble with cisco Prime Infrastructure 1.2.0.12 and AP mesh link.
There is an huge database ( i suppose the issue can be here ) and when we display some map ( each floor has about 6 RAP and 24 MAP ) we cannot see the MESH information and link draw.
The only way to dipley them is to disable "refresh from network": this way I'm able to show these link..... until a click before.
What i noticied when all was working fine, after i click to some floor:
1) the software started to show the map with normal color and no mesh info displayed ( just ap and coverage cloud )
2) after few time ( less than 1 second ) the map was becoming a little bit lighter and the mesh info was merged to the map
We are missini the second step
Anyone had the same issue ?
best regards
Luigi
PS: I opened a case with WCS version 6.0 ( same issue ) but, after some months, no risult. The last version working fine was WCS 5.2

Just to add some more informations:
- disabling "refreshj from network" ( building properties ) the link and mesh info are showed
- while I'm on a floor, after some refresh, i loose the mesh link draw and, if i click on an AP, i loose also mesh info in the popup. It' s like, after some refresh, the AP are no more recognized as Mesh ( !?!? )
regards
Luigi

Cisco Prime infrastructure 1.2.1.012 -- HA issue

Hi All
I will explain the background before, our customer using Cisco Prime Infrastructure 1.2.1.012 and do HA. However I got error message wcss1 (in attaced file) from HA configuration. (First I had done HA configuration before and it worked. But I get error message wcss1 after i tested failover on cisco prime). I found bug case CSCud12229 that is same error message. But i still confuse with work around "Workaround:Change the database mode to Read-Write by executing query ?alter database open? or execute the shell script - /opt/CSCOlumos/bin/recover_HADeadLock.sh" anyone understand please help.
And another option I tried to upgrade with version 1.3 also but it have a bug no CSCud80157. It is the problem with HA registration fial so, i would like to ask you all that if i need to do HA on Cisco Prime infrastructure which version i should to install ? coz I saw 1.2 or 1.3 also have a bug with HA
Thanks
V

Hi rajeeshp,
Currently I am not allowed to upgrade it because of internal procedures involved in upgrading a specific piece of software (obtaining permissions from various departments). Is it free to upgrade from 1.2 to 1.3 or there is a specific charge for that.
Predrag Petrovic

WLC 5508 Discovery in Prime Infrastructure

I have newly deployed a Prime Infrastructure (PI) in my network, and i want to add my wirless controller in it.
I get an error SNMP time out whenever i add my controller to PI through SNMP.
There are default SNMP configurations in the controller and i am simply adding them in PI with their private/public SNMP string.
Is there something i am missing?
WLC 5508 is connected to my core switch and PI is connected to another switch which is directly connected to core switch via Layer 3.
Is there any configuration required to be done on the switch side.?

Hello,
Please go through the below link, it may help you to add WLC in Prime Infrastructure (PI)
https://supportforums.cisco.com/docs/DOC-29006

Cisco Prime infrastructure template undeploy

Hi,
I am new to cisco prime, I have create the new Trap receiver template and deployed to one of the wireless controller and saved the deployment
Now I want to undeploy the templates, When I tried undeploying the templates for same wireless controller, I got the warning message stating "Failed to undeploy the template"
Please advice on below points
1. How to undeploy the templates in cisco prime infrastructure
2. Where to find the snmp traps ( steps to check the snmp traps) in cisco prime.
Please Help!!!!!

Using System Logs
Prime Infrastructure logs all error, informational, and trace messages generated by all devices that are managed by Prime Infrastructure.
Prime Infrastructure also logs all SNMP messages and Syslogs it receives.
You can download and email the logs to use for troubleshooting Prime Infrastructure.
Step 1 Choose Administration > Logging. The General Logging Options Screen appears.
Step 2 Choose a Message Level.
Step 3 Check the check boxes within the Enable Log Module option to enable various administration modules. Check the Log Modules option to select all modules.
Step 4 In the Log File Settings portion, enter the following settings. These settings will be effective after restarting Prime Infrastructure.
Note The log file prefix can include the characters "%g" to sequentially number of files.
Step 5 Click the Download button to download the log file to your local machine.
Note The logs.zip filename includes a prefix with the host name, date, and time so that you can easily identify the stored log file. Included in the zip file is an html file that documents the log files.
Step 6 Enter the Email ID or Email IDs separated by commas to send the log file.
Note To send the log file in a mail you must have Email Server Configured.
Step 7 Click Submit.

Prime Infrastructure 1.2.0.103 and Virtual MSE 7.3.101

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