Printing issues in production

Hello, I
We are having some printing issues with the term contract (ME21N) in production although everything is working fine in all other systems. I created a new term contract in production and when saved it stayed in my spool and failed to print immediately. I then printed a different FI document in production (that launches the print daemon) and it printed fine to the local printer, without closing the print daemon window I tried printing the term contract and it printed fine this time. So it appears that somehow in production the print daemon window is not able to launch when a term contract is created/saved.
Any idea or any suggestion?
Thanks,
Rajat Garg
Edited by: rajatg on Jan 24, 2012 9:45 PM
Edited by: rajatg on Jan 24, 2012 9:46 PM

Thanks a lot for the reply.... I further looked into the issue and when I looked at the SPOOL using SP01, I found that the spool request was there but the status was "ERROR" , when I looked at the events of that particular request, one of the even has this message->"Consistency error: Invalid program status"
Although I looked at the the output of the purchase order I see the following:
Status -> Green
Output-> NEU
and Dispatch time -> 4 i.e. Print Immediately when saved
According to me everything looks ok... can you please let me know if I am assuming a anything wrong here.
Thanks,
Rajat

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Hi @LYNNHAAG , and welcome to the HP Forums!
I see you're experiencing print issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find your product number. Also, please include which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information and the product number we can provide you with accurate information.
How Do I Find My Model Number or Product Number?
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Which Windows operating system am I running?
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Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hi all,
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For what its worth, I've been trouble shooting this issue with Adobe / Xerox / Apple for some time now. Here are my findings so far:
--------------------------------------------------Adobe's final response after a very long help ticket--------------------------------------------------------
This Email is in regards to the case related to the adobe application and Printing issue ,
As checked we were able to see that application is able to create the document with correct size , when checked within Adobe Pdf properties the size was showing as per document specification and when we tried to print the same , the document was showing the same values carried forwarder to the printer and in the preview it was showing the same specific setting of the document size in the printer previewer
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Thanks and Regards
Jatinder
Adobe Technical Support
--------------------------------------------------Xerox's response, after an escalated level 2 ticket--------------------------------------------------------
Here the Decline from 3rd Level Engineering.
2nd Level Reference #: 19458297
Customer Name: VDB REAL ESTATE
Product Model: Phaser 7800
Problem Summary: Scale is incorrect when printing PDFs on custom size paper in OS X 10.9
Decline Reason: App/3rd party Issue
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STEPS TO REPRODUCE-
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Faye Hanley
Technical SPAR Administrator
Technical Escalation Support Office
Xerox Corporation
400 Main Street, Suite 2040
Saint John, NB, E2K 4N5
Phone: 1-888-380-9422 Opt 4
--------------------------------------------------Apple's response, after an escalated ticket--------------------------------------------------------
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Carol West
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Hi,
The issues are as follows:
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Hi Prathap,
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Regarding printing issue..

Hi All
This is a production issue ..
I am working in Support project .In one program is executing properly , means output is displaying .when ever you want to print the o/p it does not print the HEADER details, means it does not print the selection criteria values.
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Title was edited by:
Alvaro Tejada Galindo

Use TOP_OF_PAGE event for displaying output for selection options

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R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Printing issues in production

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