Printing issues possible resolution

My printer all in one was just telling me the black was out my colors themselves have over a quarter left of ink in them as I rarely use them at all. SO I replaced the black and big surprise it wont print black now you can do an alinement it prints black there you can do a test it prints black there you try an get it to print a document no black this is because it wants you to throw out the other colors as well and replace them at the same time as the black so you get to throw out 1/4 or more of unused ink that isnt cheap to buy in the first place and then surprise it works just fine. So every 4 changes of black you threw out a full color ink cartrige isnt that special? Id like to see this fixed but im sure the company wont do so as it works out well for them to line their pockets with money every day.

Please read this post then provide some details. What printer model? What operating system? Are there any error messages on the printer or computer screen?
This likely has nothing to do with the color cartridges.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Similar Messages

Adobe X (10.0) Scan/Print Issue (Possible OCR Issue?)

Hello all,
After the Marine Corps mandated upgrading from 8.x to 10.0, we've had some issue with scan documents not printing correctly.
Documents appears to scan normally, just as before, however when we print them- they print with all the text blocked in solid black.
Playing around with different scanner/Adobe settings, I believe I have narrowed it down to OCR issues.
Scan to Picture = Prints perfectly (No OCR)
Scan to Document = Prints with Black Blocks around the Text (w/OCR)
To me that points to OCR.
Thoughts? Tips? Fixes?

Hi,
I tried reproducing this issue with HP Photosmart Premium scanner but could not replicate this issue.
The scenarios I tried were:
1: Scanning via Scan button on Scanner as a document i.e. an OCRed PDF and then taking a print out of that scanned PDF.
2: Scanning using Acrobat along with OCR using Searchable Image OCR technique and then taking a print out of that scanned PDF.
3: Scanning using Acrobat along with OCR using Clear Scan technique for OCRing and then taking a print out of that scanned PDF.
In all the 3 cases, this issue was not visible.
Could you please let us know your machine details, scanner and printer model you are using.
And if possible can you please share any file (with OCR and without OCR) for which you are seeing this issue.
Thanks.

Yosemite Issues (Possible Resolution)

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Please read this post then provide some details. What printer model? What operating system? Are there any error messages on the printer or computer screen?
This likely has nothing to do with the color cartridges.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

400 dpi tifs printing with dots / resolution issue

I'm being supplied with 600 dpi RGB .tif files from a client. I convert them to Grayscale, the lower resolution to 400 dpi, without changing the size of the graphic, and save as a .tif. This tif then gets inserted into a microsoft word file within the Lotus Notes system. The files are music scores, so all just B&W line art, no shades of gray.
My client is saying that the 400 dpi versions are not good enough, and I have to admit after experimenting with printing the same file at 600 and 400, the degradation of the lines in the 400 dpi version is apparent, though I don't think it's as bad as the client is saying. Other work I do is used at 400 or even 300 dpi, yet this one person is being persnickety. The problem is that when these 600 dpi files are place in the word files in the Lotus Notes system, the size of the files slows the system down and creates problems. I'd really like to keep the files to 400 dpi to keep them smaller, also to be consistent with the other work we do but cannot argue with the client's claim that the 400 version is not as sharp as the 600.
I'm just wondering why a 400 dpi .tif would not print sharply.
Note - the files are music scores generated by the Finale program, and apparently in Finale it is no longer possible to generate a grayscale - RGB is their only option. My client has spoken to the developers of Finale who informed her that 1200 dpi is standard for printing music (WHAT???)
Any solutions to getting an acceptable quality print while keeping a smaller size 400 dpi .tif are appreciated.
http://www.finalemusic.com/

I'm just wondering why a 400 dpi .tif would not print sharply.
You are throwing an office program in the mix, that explains part of the problem and second, 400dpi is not a particularly print-friendly raster resolution for office/ home printers and their unflexible rasterization and sampling. Because of the underlying math, at such "crooked" resolutions the printer driver may skip raster lines and/or content may coincide unfavorably with the raster grid, resulting in quite apparent artifacting. Most printer drivers and processes are optimized to using specific raster densities and widths and usually that means 300dpi/ 600dpi with effective lpi also producing values divisible by 3 (120/150/180/240 lpi), thus sampling an even number of pixels per raster. That's of course a simplification, but should give you an idea and also make clear, while blanket staments about printing at 1200dpi are wrong and utterly meaningless (aside from such stuff being often flexo printed in the first place, which follows its own rules...). So to cut a long story short, your images would probably print a lot better if you embed them at 300dpi, matching your printer settings. In the long run you also really should consider using a proper layout program instead of Word/ Notes.
Mylenium

Need help diagnosing cause of printing issue w/ image distortion

Hello, I'm looking for some expert advice for my print issue with image distortion (see above) on my files once setup and proofed by my printer.
I have a large PSD background file out of photoshop (CMYK, 170mb psd) that is being placed into an InDesign document. No preflight errors, all correct SWOP cmyk settings, and I keep having issues where images distort on my printers proofs - they seem unable to explain the issue and can't offer any other suggestions beyond ("just try resaving/uploading again" which of course has an added fee with each upload...).
The files are all fine on our end: on-screen, on our cmyk proofs, and our saved PDFs/packaged files. But everytime our printer opens these they seem to have these distorted image problems - scrambled images (almost as if there was a ghosted transparent image in the distorted area), strange lines (see above, and color distortion (usually greens and pinks, see above).
Is this an issue with my settings/file formats? Maybe the issue lies on our printers end? I'll keep checking this throughout the day and provide quick answers to anyone who can help me get to the bottom of this.
Adobe forums have been a huge help in years past so I decided this was by best bet for a resolution from those who know more than myself (or my printer), thanks for taking the time to help!
- Ian

Hello, I'm looking for some expert advice for my print issue with image distortion (see above) on my files once setup and proofed by my printer.
I have a large PSD background file out of photoshop (CMYK, 170mb psd) that is being placed into an InDesign document. No preflight errors, all correct SWOP cmyk settings, and I keep having issues where images distort on my printers proofs - they seem unable to explain the issue and can't offer any other suggestions beyond ("just try resaving/uploading again" which of course has an added fee with each upload...).
The files are all fine on our end: on-screen, on our cmyk proofs, and our saved PDFs/packaged files. But everytime our printer opens these they seem to have these distorted image problems - scrambled images (almost as if there was a ghosted transparent image in the distorted area), strange lines (see above, and color distortion (usually greens and pinks, see above).
Is this an issue with my settings/file formats? Maybe the issue lies on our printers end? I'll keep checking this throughout the day and provide quick answers to anyone who can help me get to the bottom of this.
Adobe forums have been a huge help in years past so I decided this was by best bet for a resolution from those who know more than myself (or my printer), thanks for taking the time to help!
- Ian

Reader 10.1.3 Kyocera Print Issue

Hello,
we are experiencing an Print-Issue in one of our field offices in Austria.
After we deployed Acrobat Reader 10.1.3 (from 9.5) the employees in this Office were no longer able to print on an Kyocera FS-C5015N(via Network), when they try to print any PDF they get the following error message : "Adobe reader has encountered a problem and needs to close"
Because this Kyocera is only in this office we cannot reproduce this Issue somewhere else.
We are running Win XP Sp3
There is no other PDF Software installed
What we already tried :
- Re-Install Acrobat Reader 10.1.3
- Re-Install Printer on the PCs
- Re-Install Printerdrivers
- Re-Configure Printer Settings
- Re-Configure Printer Network Settings
- Disable "Protected Mode on Startup"
- Disable "Show PDF in Browser"
- Enable the "Print as Picture" setting
- Different PDFs,
- When we Print to another local Printer there is no Problem(but thats a small&slow one and just our Emergency Solution)
- After we Re-Installed the Printer on the PCs the first printing attempt works without Problems
- Tried to print over the Network from my office (Vienna) on this printer -> same Problems
- Also some other "tricks" the local IT-Expert tried
So my question is, if anyone is experiencing the same Issue on this Kyocera or any other or can give me any Feedback according this Problem.
Thanks !
Dominik Brinnich
AMOS AUSTRIA GMBH
Information Management
[private information removed]

This is a public forum; please do not post your email address or other private information.
Regarding your issue; it appears you have already tried everything possible - I have no other ideas what to try with 10.1.3.
The only solution for now I can see is to revert back to 9.5.1; is this a problem for you? This should be only temporarily until a new version of 10.x or 11.x becomes available.

Smart form printing issue with LOCL printer and SAP printer

Hi,
The issues are as follows:
1. the top portion of the Invoice and PO does not print when using the SAP printer (works when using LOCL)
2. the shaded areas of the Order Confirmation and Invoice are black when printing to a SAP printer (works when using LOCL)
In an attempt to correct the printing issue is was suggested that we change the SAP printer device type from HPLJ4 to POST2. This did address the problem where the shaded areas were black but then we received reports that other reports printed "garbage". Its possible that using POST2 device type causes issues when printing to HP compatible printers.
Apparently all the testing was done using the SAP printer LOCL and not the SAP printer name and SAP spool system. LOCL uses the SAP GUI and Windows system to produce the output. Our production users at the plant site and Toledo are using SAP defined printers with the device type of HPLJ4. HPLJ4 is our standard here as OC for our printer definitions and we have HP compatible printers installed in our Toledo location and all of our remote sites. We need to be able to correctly print the Invoices, Purchase Orders, Sales Order Confirmations on our SAP printers.
What can be done to the reports to allow them to print on our HPLJ4?
Thanks,
Babu

Hi Prathap,
Check the background shading of the windows of the Smartform where you get the black boxes. If it is set something like this:
Color: White
Saturation: 100%
this can be the problem.
I know it is strange but some black and white printers cannot handle this setting. They only know one color black so the ignore the color setting and just take the saturation 100% setting.
The reason it works with local and device type SAPWIN is that the print data is created in Windows and sent to the printer as graphic.
Please change the shading for window MAIN -> tab 'Output Options' to:
Color: Black
Saturation: 0%
and this should resolve the problem.
Then create a new spool and check if the problem is resolved. See SAP Note #400050.
Regards,
Prabhu

Smart form printing issue with LOCL and SAP printer

Hi,
The issues are as follows:
1. the top portion of the Invoice and PO does not print when using the SAP printer (works when using LOCL)
2. the shaded areas of the Order Confirmation and Invoice are black when printing to a SAP printer (works when using LOCL)
In an attempt to correct the printing issue is was suggested that we change the SAP printer device type from HPLJ4 to POST2. This did address the problem where the shaded areas were black but then we received reports that other reports printed "garbage". Its possible that using POST2 device type causes issues when printing to HP compatible printers.
Apparently all the testing was done using the SAP printer LOCL and not the SAP printer name and SAP spool system. LOCL uses the SAP GUI and Windows system to produce the output. Our production users at the plant site and Toledo are using SAP defined printers with the device type of HPLJ4. HPLJ4 is our standard here as OC for our printer definitions and we have HP compatible printers installed in our Toledo location and all of our remote sites. We need to be able to correctly print the Invoices, Purchase Orders, Sales Order Confirmations on our SAP printers.
What can be done to the reports to allow them to print on our HPLJ4?
Thanks, Prathap

Hi Prathap,
Check the background shading of the windows of the Smartform where you get the black boxes. If it is set something like this:
   Color: White
   Saturation: 100%
this can be the problem.
I know it is strange but some black and white printers cannot handle this setting. They only know one color black so the ignore the color setting and just take the saturation 100% setting.
The reason it works with local and device type SAPWIN is that the print data is created in Windows and sent to the printer as graphic.
Please change the shading for window MAIN -> tab 'Output Options' to:
   Color: Black
   Saturation: 0%
and this should resolve the problem.
Then create a new spool and check if the problem is resolved. See SAP Note #400050.
Regards,
Aidan

Xerox, Win 7, Adobe printing issues

HELP...2 New computers are Windows 7 with CS4 premium on one and CS4 Standard on the other
PROBLEM: None of our Adobe files will print correctly to our 2 Xerox printers (7750 and 6350). Even though page layout is correct the documents are printing extremely reduced. We have downloaded and installed the Windows 7 Drivers from Xerox -- but this did not correct the problem. Also it is only the Adobe products (All) that don't print correctly. Big problem for a small design firm.

PLEASE!!!! Is there anyone I can talk to about our problem with CS4, Windows 7 & and Xerox print issues. The Adobe software is the only one that seems to have a problem printing and since replacing our Xerox printers (7750, 6350) is not currently an option, I need a resolution.
We are a small design firm and I have 4 licenses for CS4. We generally upgrade every other version -- which means we would be investing in CS6 when it is released. I know we are small potatoes in the Adobe world, but this is business and I can't imagine (just looking at all of the threads online), that someone is not working to find a fix for this.
We have downloaded and installed the latest Win7 drivers for both printers. This did not resolve the issue.
HELP -- This is very frustrating. Right now we are saving everything as JPEG files to print -- not a good solution for a graphic design firm.
Kim Boston
BCi Creative
509-465-9775

Adobe printing issues

We have a situation in which we need our adobe program to default to a different printer than the windows default printer.
Example:
We have a dot matrix printer set as windows default printer. We have to keep this as the default printer because we use a program called ADP and it has to have this printer as a default to work.
We also have a color laser printer that we print with one of our websites that uses adobe. The website automatically prints to which ever printer is selected in adobe. We do not get an option to change it. So it always prints to the dot matrix printer.
We have found a trick in which we can open adobe, print to the color laser printer, and go to the website and print and it will go to the color printer, but we have to do this all the time.
Is there a registry entry or something in which we can change the default printer in adobe? I have read about something with adobe remembering the last printer used but I think it is in version 8 or higher.
Unfortunately, we current have to use version 7 due to some incompatibility with a website we work with.
Any help would be greatly appreciated.

PLEASE!!!! Is there anyone I can talk to about our problem with CS4, Windows 7 & and Xerox print issues. The Adobe software is the only one that seems to have a problem printing and since replacing our Xerox printers (7750, 6350) is not currently an option, I need a resolution.
We are a small design firm and I have 4 licenses for CS4. We generally upgrade every other version -- which means we would be investing in CS6 when it is released. I know we are small potatoes in the Adobe world, but this is business and I can't imagine (just looking at all of the threads online), that someone is not working to find a fix for this.
We have downloaded and installed the latest Win7 drivers for both printers. This did not resolve the issue.
HELP -- This is very frustrating. Right now we are saving everything as JPEG files to print -- not a good solution for a graphic design firm.
Kim Boston
BCi Creative
509-465-9775

Reg: Continuous Printing issue in EPSON LQ-300+II

Dear All,
I'm facing a continuous cheque printing issue with EPSON printer (LQ-300+II).
We've created a new page format for state bank of Mysore cheque (Dimension 231mm width X 92.5mm Height) and assigned that in our sapscript for printing. The cheque is printed using transactoin F-58.
In windows server properties (print setting), our system admin has created a form with above dimension.
My problem, first & second cheques are printed correctly & identically, but from third cheque the amount is printed slowly starting to print up by 0.5mm. After few cheques it is completing coming out of the box and printing few cms up.
We've tried implementing every possible solutions given in the forum and ended in vain.
1) inserted coding in printer initialization.
2) tried to create similiar page format in windows.
Please sugget a way to get out of this continuous printing issue.
Thanks,
Rajan U

The stated length of the form / paper is in error... that's why the output is "moving" up the page... sound like it should have been 93.0 mm height. I would guess that if you carefully measured the placement on check 1 and 2, you would see precisely how much too short the height is....

Mac O/S X with CS3 printing issues to a Xerox

I have multiple systems running 10.4.x and 10.5.x using CS3. We can get Acrobat to print when we select "Print as Image", all other applications in the suite will NOT print until we convert them to a PDF. Things were fine when we were using CS2, but once we upgraded all our systems to CS3 we've had nothing but printing issues. What can we expect when CS4 is pushed out?!? Does any one have any recommendations how to FIX this printing problem, we've reloaded our print drivers multiple times, but NO luck?
Thanks for any ideas or resolutions.
Bob

Reset the printing subsystem and then make sure you install the latest
printer drivers.
Mike

Printing Issues with HP OfficeJet 100 and Windows 8.1

We use HP OfficeJet 100 mobile printers and have a printing issue.When we print the printer acts as if it is going to print and then prints one blank page.Printer will not print even though it is showing as default printer.Printer will just stop printing in the middle of a document, even in the middle of printing out a page. We are printing via the USB cableWe are using Windows 8.1We are connecting to laptopsWe have been using the HP mobile range of printers since 2004 and have only experienced these issues since we moved the laptops onto Windows 8/8.1 We have:Uninstalled and reinstalled the printer drivers – this fixed this issue for a short while and then it reappeared againCalled HP support and they directed us to the driver support page which had the latest print drivers, uninstalled and reinstalled drivers with them on the phone. This initially fixed the problem and then it returned a few days laterAfter trawling the support forums found directions to change the print processor to “WinPrint” – No effect as the processor was already on this settingDownloaded the HP diagnostic tool – HP Print and Scan Doctor – didn’t fix anything Any further help would be much appreciated.

Hello there Lawrence, Welcome to the Forums! I hope you enjoy your experience
I noticed your post about the troubles you are running into when you attempt to install your OJ 6100 printer on your Windows 8.1 laptop. I read all of your attempts and seen you have tried several methods to try and get the installation to complete successfully.
I would like to make some suggestions that may help. Let me know how it goes!
1. Check that Internet Explorer pop-up blockers are turned off before downloading the installer
Internet Explorer Pop-up Blocker: How do I turn off Pop-up Blocker?
Try to install
2. If you're running McAfee Live Safe or any other firewall, please temporarily disable the "real time scanning".
How to disable realtime scans
Try the install
3. Go to the start screen (you may also press the windows key + R to open the run box) and type %WINDIR% this should show the windows folder.
Click on the folder and scroll until you see files. Look for a filed named "HPWINS*.DAT" (the * is for a number that varies) remove this file and try the installation.
Try the install
Enjoy your Monday!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP ENVY 100 D410 Printing issues...

I have an HP ENVY 100 that has recently started having printing issues. We recently upgraded to Mountain Lion and had no problems in the upgrade nor have we had any other software that we've changed. The problem seems to be somewhat random and the results are always the same. When commanded to print the printer acts as if it is running out of ink and then distorts the fonts creating vertical lines on the page and skipping rows creating what almost looks like a bar code. It's most peculiar and the only way I can find to solve the issue is to completely restart both my system and the printer. Thinking that I had a driver issue on my Mac I used the utility on the printer to update drivers and none were found. To insure that the problems wasn't isolated to just my machine I tried our laptop as well and it seems to have the same problem. Has anyone had a similar problem?

Hi Talon,
That more liekly related to the software indeed, I would suggest trying the following steps:
Reset the printing system as listed below:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01371980
Open the Applications folder, then Hewlett-Packard and then open the Device Utilities folder, launch the HP Setup Asisistant and follow the steps to reconfigure the device.
If there is no Hewlett-Packard folder simply re-add the printer by clicking the plus button under Print & Scan.
Now try printing and follow for any difference.
If the same persists uninstall any HP Software by following the HP Uninstaller under the Hewlett-Packard folder.
If there is no Hewlett-Packard folder follow the steps listed under Mac OS X 10.6, 10.7, and 10.8 > I used Apple Software Updates to install the product software below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02440673&tmp_task=useCatego ry&cc=us&dlc=en&lang=en&lc=en&product=5157536#N1305
Download and isntall the latest Lion Software below:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-97934-2 &cc=us&dlc=en&lc=en&os=219&product=4073738&sw_lang=
Once completing the installation click the Apple icon and install any available Software Update.
Shlomi

New airport extreme and printer issues

OK here is the deal
I have the new airport and a hp psc 750 printer. I have a new macbook which can not print on this printer. It will recognize it thru bonjour but will not install the driver - the odd thing is that I have a pc connected directly and a windows based wireless laptop which both are able to print via this airport. I also have an external hard drive that is connected to the airport. All of the computers are able access this drive. So all appears in order except for the macbook-printer issue. I contacted tech support and they claimed driver issue. Anyone have any ideas - I have updated the most recent drivers for this computer and I was able to install this printer via a usb connection. Thanks

There have been a few posts about issues with HP printers working or not working as the case may be through the extreme. I can't remember what they say, but a search for HP in this forum may well help you.
Sorry to be so vague, just thought it might be a start for you.

Printing issues possible resolution

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