Problem in CRM IC webclient-CRM_CI is the tcode

HI SAP ALL
Currently i am working on CRM.  Here SAP Users expereices a following error
When ever trying to use VIN( Vehicle identification numer ) as input in the CRM_IC ( IC WEBCLIENT) and click on confirm button, the vehicle information avaiable on the vehicle information bar at top of the screen, its coming for India and not Austrialia. As of now i have only the above information.
I came to know only CRM_IC as tcode for IC webclient and know the table name for vin numbers is ISAM_G_VEH_IDS.One more thing there are already confirgued alerts using alert id and alert class for India as well as Austrlia.
They want see the information on the top of the screen for Austrial also. Please help me out, how to procede on this issue.
Thanks for adavance

Hi Raghu,
Just a pointer,
Please check if the partner assigned to your position in ppoma_crm is a user id or a business partner.
It should be a business partner.
If this doesn't woprk try assigning to the org unit and check
Thanks
regards
Raj

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