Problem In Status (1)Completed (2)Not Completed

Dear Friends,
In Solution manager 7.0, we have maintained over u201CZu201D status profile. In that we maintain 2 closed statuses. In crm_dno_monitor, there are three radio buttons 1) Not Completed 2) Completed 3) All.
When the user select Completed Radio button, at that time it shows nothing.
and when the user select Not Completed Radio button, at that time u201CClosedu201D Status tickets are also showing in the crm_dno_monitor.
Why it happen? How can I assign 2 Status in completed Status?
Points would be rewarded.
Thanks.

Hey Kumar,
Follow this Path and this wil solve your problem..
1) Identify which of the "Closed" statues was newly added.... since you have 2 statues with text "Closed"....
2) Copy all the attributes of the OLD CLOSED STATUS to the newly added CLOSED status...
How??
Well, execute CRMBS02... Then select our Z status Profile...............
Now copy attributes like "TRANS" (last column) from the old closed status to the new added closed status...
Obviously this applies if there are any.....
3) Also the ensure that the other attributes of the newly defined status is exactly same as the old closed status...
Where are the other Attributes??
You can find them after selecting a particular status and then double clicking on particular status....
These attributes also need to be same...
Note:
After doing this, all changes will not takes place in all existing Support Msges created, it will only be applicable for support messages created after the above changes are made correctly....
Reward if it helps..
Regards,
Anand.......

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