Problems reducing quote level when forwarding.

In Mail, under the Format menu, there is a selection "Quote Level". Under that there are selections for "Increase" and "Decrease". Early on with OS-X, decrease quote level worked sporadically (sometimes). Now it doesn't seem to work at all. I have my preferences set to not add a quote level when I forward, but I often get emails that are already quoted, many several levels deep. I'm talking about the vertical, colored bars at the left edge of the mail body window. (I can easily edit out the ">"s.) Sometimes I can copy the original mail and paste it over the forward to get rid of the quotes, but that often doesn't work either - the quote lines persist.
Any insights?
Perplexed.

I forwarded a message with a photo to my iphone and just got a question mark icon on the iphone. I've had this problem for years... back several generations of the mail program. How do we get apple to fix it? You should just be able to click forward and send and be confident that the attachment will display properly.

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