Product code invalid

When I try to enter my product code, this appears: Identit-e does not recognize this product code.
I am trying to download the Adobe Creative Suite on my new Mac laptop. Please help, I need this software downloaded ASAP!

Sending CMYK Information you should only need to go through the redemption process once. Once the redemption process is complete the serial number should be available under your account. You can find more details regarding redeeming your redemption code at https://helpx.adobe.com/x-productkb/global/redemption-code-help.html.
If you have a product code then it likely you have already redeemed the code previously. If you are unable to locate your registered serial number then please contact our support team at Contact Customer Care.

Similar Messages

Adobe CS6 Design Standard Product Code Invalid?!?!

Yesterday I purchased a brand new MacBook Retina Display 13". I was eligible for a deal on the Adobe Creative Suite 6 Design Standard Student Edition as I am a university student and was also purchasing a MacBook.
I am trying to install the sofware on my MacBook and it keeps telling me my product code is invalid! i have tried entering it in a variety of ways e.g with dashes, without dashes ect. and nothing seems to be working. I have currently been on hold to Adobe for 15 minutes and not sure how much longer I can hold out! I really need to get on with using photoshop and Indesign for my current project and nobody seems to be able to help
I noticed somebody else about a week ago had exactly the same issue but no resolution ever seemed to appear on his question
Please somebody help!
thanks

Mine does not have six set of four numbers.More like five. Out of the five, one has six alphanumeric combinations. It won't let me finish adding that last group of numbers and letters to complete re-registration of my software, allowing the disc to install the software data. The first two boxes won't let me add alphabetical letters from the product code number.
xxxxxx-xxxx-xxxx-xxxx-xxxx

Acrobat XI Pro: product code invalid [was: help]

I am trying to download and install adobe acrobat XI pro and it says my product code is invalid

Error "The serial number is not valid for this product" | Creative Suite

Crystal Reports v10. SP6 install failed. Reinstall product code invalid

As the title says, I downloaded and installed the SP6 patch for Crystal Reports Professional Edition version 10, and the programme crashed on load up (even after numerous restarts of the computer)
I tried re-installing the patch to no avail.
So I loaded the original full installation file, and ran the 'reinstall' option. The prompt box checked that I wanted to uninstall existing version first, which I declined to do on the first pass (this didn't resolve the problem)
I then re-ran the reinstall and selected 'yes' to uninstall existing, this being the only option left to me.
I was then prompted to re-enter the product code. I did this using the original code supplied when I bought the software (in 2004) and the code was rejected as it has apparantly 'expired'.
After about an hour trying to decipher this website, I called a couple of support numbers, both of which insisted the only way to contact support was through this forum.
Hence this post.
I would be grateful therefore for any response.

Spoke too soon.
Programme is now installed, but prompting me for a registration key, which I do not have.
Website link embedded within programme is now out of date.
..so I'm back to this forum which I understand is my sole source for this information.
Any help gratefully received.

Invalid product code

I have a student version of CS5. I can not get my serial number to register because it says my product code is invalid. I'm sure that I'm entering the correct code. I have had this for a while and I may have already began the registration process. Not sure how to proceed?

Yes, I had to purchase another copy of ADOBE CS4 because this one did not work. I had just enrolled in my first Graphic design course and needed to have a working copy of CS4.
This copy second copy that I also purchased, will be utilized by my son, Jeremy who is also a college student once we get this working or replaced.
The site I was utilizing is as listed one the Adobe Instruction Sheet, www.myidentit-e.com/adobe-student-edition.
I am quite frustrated because of the money I have spent, that has not been recovered. Glad to get a response from Adobe as I was unable to get a solution when I first purchased the software. I submitted this to the vendor for resolution/refund and finally obtained the software disks once again. As a result, I am trying to get Adobe to provide money for value, that I have yet to recive because
Alternatively, I wanted to upgrade to CS 5.5, however, I have been made to understand by Adobe that the software I have is not upgradable to the next version, which is my preference to at least upgrade to 5.5.
Looking forward to a solution.
Sent from my mobile device
Eletha Euanne Fox

It says that my product code is invalid to get my serial number. How do I fix this?

I purchased Adobe Creative Suite 5 Design Premium and installed it on a computer that is now dead. I tried to regain my serial number to install it on my new computer, but it keeps telling me that my product code is invalid. How do I install this on my new computer?

http://helpx.adobe.com/x-productkb/global/find-serial-number.html

Invalid product code when bought from apple

Hello, I am trying to help my sister install a copy of CS6 which she bought from Apple a month ago with her new mac. She is trying to follow the instructions to verify herself as a student and the identification website is saying that the product code is invalid or not recognised.
I have filled out the contact us form and not had a reply, and have also tried to speak to one of the robots at Adobe and it just kept saying adobe cannot help with an invalid product code and to speak to the reseller, is this a piracy issue and the product code has already been registered? And if this is a piracy issue who is to say that Apple will be able to give us one which isn't already pirated?
Can anyone help?

As much as you may not like it: Talk to support. If you feel you're not getting the answers you want, escalate the case to the next operator level. You can also try to create a support case and post the case number over at the Download, Install & Setup forum which is monitored by Adobe staff. And finally, also try the web chat.
Mylenium

I'm getting "invalid product code" when trying to install Dashboard Design

I have verified that it's a valid product code and was informed to make sure the following Microsoft KBs, KB2467175
KB2467174, or KB2467173 are present on the computer. All are not, however issue persists. The OS is Windows XP Professional. Help?

Do you have write permissions to registry?
This issue can happen when Restrictions have been applied to Windows UAC (User Access Control), limiting permissions to HKLM Registry. To avoid this: when performing an installation of Dashboard Design, make sure to right-click on the setup.exe, and select "Run as Administrator" before launching the routine.

Can not install photoshop elements 12 which came with my new laptop, it says your product code is invalid

i have recieved a new boxed copy of photoshop elements 12 and adobe premiere elements 12 with my new laptop,when i try to install i get as far as the screen where it asks you to put in your product code and it tells me code is not valid, cant get to any chat support so dont know what to do, can any one help

make sure you're using the correct number, Find your serial number quickly
and if so, Error "The serial number is not valid for this product" | Creative Suite

Serial code invalid for downloading 9.0 on one computer, and can't find serial number of acrobat xi on other computer?

serial code invalid for downloading 9.0 on one computer, and can't find serial number of acrobat xi on other computer?

Lost information
https://www.adobe.com/account.html for serial numbers or subscriptions on your Adobe page... or
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html
-http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

Product code not working

I purchased the CS5 extended of PS and i am trying to get my serial # and it is telling me that my product code is invalid. how can i fix this or use my product?

Error "The serial number is not valid for this product" | Creative Suite

Cs5.5 product code?

I had to revert my win7 OS to factory settings, so I had to re-install programs. When I went to rep-install my cs5.5 design premium, it said product code was invalid. In order to get my serial #, I have to have my product code. What's the deal?

Where did you purchase the software from? Did it come in a box?
The Serial number is on the reverse of the disc case and not on the outside of the box. See http://helpx.adobe.com/x-productkb/global/find-serial-number.html

Ideapad Y530-4051- product code for Microsoft Office problem.

When i open my microsoft word program a box comes up that says that i must enter a 25 digit product code to use the product. When i put in the product code in, it says that it is invalid. Can you help me with this?
Solved!
Go to Solution.

Refer to this.... its long.... but official and its what i had to do (already have done it twice successfully)
http://support.microsoft.com/kb/928218
Explanation:
The exact installation of the ms office product is a full-retail copy, so, no work or school serial key is going to work ;( let us know if you have any questions regarding the process.
Message Edited by rstoegbauer on 12-29-2008 08:29 PM

Product Code problem

Hi, I purchased a student version of Adobe photoshop lightroom 3 and followed the instructions to get my serial number and recieved an emal that had a link to https://www.identit-e.com to get my serial number from this site. So I entered this site and entered my product code but it says my product code is invalid even though i double checked and retyped it multiple times...what should i do?
this is exactly what it said:
"Sorry, we do not recognize this Product Code or it is invalid. Please verify the accuracy of your entry."

Try your code here: www.adobe.com/go/edu-validate

I am having issues with my product code to get my serial number.

I bought a new computer and would like to install on new computer but when I enter my product code it comes up invalid. This is the student mac edition for the CS5 master suite. Any insights would be greatly appreciated. Thanks,

You probably have to talk directly with Adobe on these issues. Here are a couple Adobe sites that deal with activation, and have chat/phone links and numbers
Contact Customer Care
Activation & Deactivation Help

Product code invalid

Similar Messages

Maybe you are looking for