Product Warranty

Good afternoon my iphone 5, White, 64GB Serial: C3*******39D. Purchase Date 13/08/2013, does not care, I've tried resetting, to back up and he does not care.
I need to send for repair, here in Brazil does not have this service for this model.
Please help me. Help, I need my iphone working. Look what can be done.
Send a box so I can send the device
br
Help, help, help!!!!!!
<Personal Information Edited by Host>

Service and support for the iPhone in Brazil is provided by the authorized carriers there. If you purchased it from an authorized carrier in Brazil, or from one of their authorized agents, then contact the carrier.
If the phone came from another country, then you will have to take the phone back to the country where it was originally sold for service.
What does it say in Settings>General>About>Model ?

Similar Messages

How to Check product warranty in CRM based on R/3 invoice creation date

Dear all,
As per our client business process, for a sales product warranty starts once after creation of Invoice in ECC system. in that case, how to perform warranty check in CRM Complaints based on ECC Invoice creation date.
Please suggest me the standard SAP solution for this. Your help will be highly appreciated
Regards
Raghu ram
Edited by: Raghu Ram on Jan 11, 2010 7:24 AM

Hi Raghu,
This is pure development. But it is possible.
You need to use a function module to create warranty contract in CRM against to ECC invoice with the following prerequisites
1. Same SLA should be available in both ECC and CRM (In ECC there is no SLA concept, in that case u need to maintain SLA as text component in delivery/sales order or any Z transaction document, the same can be pulled into CRM warranty contract)
2. All the products sold in ECC should be having serial number during delivery process. Then the combination of product and serial number will be created an equipment master in ECC. This equipment master should be replicated to CRM as and when it is created in ECC.
3. The partners in equipment master should be same as in invoice or sales order document in ECC
4. Addiitionally, all the products in the ECC invoice to be replaced as service material with SCN item category (We used this logic), so you can use any other logic to get service line item. You can use any common service material also as line item.
5. Male the status profile settings to release the contract once it is created and saved in CRM
6. In the complaint or service request document, set the contract determination as Unique number (I think "D")
As standard, You can create wrranty contract and assign warranty master as and when ECC invoice is created by manual method.
Hope this development logic will be useful.
Regards,
Ram.

How to avail product warranty if the unit was bought from other country?

how to avail product warranty if the unit was bought from other country?

You can't and iPhone warranty is NOT international - iPhone warranty is country specific so if you have warranty issues, then you will need to go back to the country of original purchase - nothing more to do. This is exactly why it is not a good idea to buy iPhones abroad - you should buy an iPhone in the country that you live in and want to use the phone in and then you will not have warranty problems.

The product warranty new ipad

Dear Sir /madam
I got an new ipad gift from my friend, but my Screen display New ipad errors by production of technical errors
i want to product warranty this new ipad. My Serial number : DM****VGG ,
I can't call AT&T service bacause I'm living in Vietnam. i acttach image
I look forwards to hearing from you.
Tks alot
<Personal Information Edited by Host>

iPad (3rd gen) Wi-Fi + Cellular Serial Number: DMPH9YWLDVGG
Check another serial number
Valid Purchase Date
A validated purchase date lets Apple quickly find your product and provide the help you need.
Telephone Technical Support: Active
Your product is eligible for complimentary telephone technical support during the first 90 days.
Estimated Expiration Date: July 5, 2012
More about complimentary support
Repairs and Service Coverage: Active
Your product is covered for eligible hardware repairs and service under Apple's Limited Warranty.
Estimated Expiration Date: April 5, 2013
Learn about Apple's coverage information for your product.

For application of my sony product warranty, where should i submit my case ?

Dear Sony International Support:
To whom it concerns:
I address this matter kindly to let you know my case.
On October of 2013 being at the USA I started my search for a mobile phone, the Xperia line was a great option, not only because of its stunning gorgeous look, but yet very powerful and the option of really nice integrated cameras.
Finally, I decided for an Xperia Z, the flagship of the Xperias at that time. I must be very clear at this point because being México my original residence country I asked for a phone whose later I could adapt easily to mexico mobile phone operators and operating bands, so the seller recommended an “Unlocked” phone and I was assured by the seller that the product I was buying would work without problems.
After my return to México I signed up for a mobile plan for my new phone with Telcel mobile operator, they configured my phone and it worked flawlessly.
Some months later I planed a trip to Europe, this trip started in May of 2014, in this trip I was very confident that my Xperia Z would do the job about my photo memories.
At the point I arrived Europe, the phone started to show strange behavior, such as receiving strange SMS messages in special characters like: “#%[]¨_:_:[]]l¨}{“ for example.
Didn’t thought it was important and I ignored this, I thought it was maybe just the way data coding from Europe local operators work.
The point is; being at the middle of my trip, I had already a lot of photos stored on my Xperia internal memory.
One night after finishing a skype wi-fi call at the hotel, the phone just turned itself off , since that moment the phone got stuck into a loop of booting and restarting cycles, when booting it gets into an incomplete home screen, and then it reboots just a few seconds later, this loop is continuous.
Clearly the trip was over for my Xperia, taking away with it’s failure my memories stored in, wich i didn’t have the chance to back up.
So I decided to continue my trip, buying a digital camera, and storing at nights in my laptop all my photos.
Of course, I hope you understand the great inconvenience that this product failure represented for me.
At my return to México on June, I contacted to Sony mobile support, they told me they could do nothing and they couldn’t make valid my warranty, and that I was meant to ask for support in the United States, but they kindly offered me to update the firmware of the phone as a courtesy, assuring me that this procedure wouldn’t affect the warranty of my product, finally this update couldn’t repair the problem leaving the phone in the same loop.
I’m somewhat disappointed about the Sony Mobile Support here at México.
Being honest I’m very concerned about recovering all my data in the phone, specially my photos, and videos I trusted to my phone, of course I’m concerned about the warranty of my phone too, but after reading that so many Xperia Z´s are having the same problem (reboot loop) at Sony official forums, and knowing about so many users having it replaced for a different model, Sony in this way is recognizing the native failure of the PCB in this particular model.
That’s the main reason I’m totally not interested in having the same model, or the same product being repaired.
I’m totally shure that Sony support have the right tools and knowledge to recover my data images on the phone, that’s quite important for me.
I feel very disappointed that the seller didn’t told me about not having the warranty support at the country I asked him, where I was going to use the phone.
So I’m asking you kindnessly for the recover of all my data stored on the internal memory of the phone, and the refund of this same product because I don’t want to have this problems with warranty and the native design defects.
For me it’s very strange that Sony being a global company can’t offer me the right support in Mexico city.
I’m totally interested on other Xperia models like the Xperia Z2, but first I need to know, that if this happens again, there will be a great support backing me up, specially on the flagship models.
Finally I will appreciate a lot to know the procedure that you require from me to continue through this warranty case.
Im attaching the ticket of my product in this e-mail.
I appreciate a lot your kindness and professional support in this matter.
Sincerely your Customer,
Cesar Bazán

hi BAC, im sorry to hear about what happened to your phone. i too had a problem in regards with my sony xperia z1 compact, but more worse than what you had experienced (no pun intended) since i accidentally broke it. and i hadnt used it since then bacause i cant access the screen. Anyway i contacted the sony support and they've replied with my message after a day or two. i think that you should try it. Goodluck with your phone!
here's the link: http://www.sonymobile.com/gb/support/contact-us/
GODSPEED

HT201412 iPad screen does not respond, even after several resets (both with iTunes and at the Apple Store). Apple is also unresponsive to a hardware problem once the product warranty period has expired. Does anyone have a suggestion?

It is getting very frustrating to have Apple products.
Constant software upgrades and product releases seems to be the sole focus of Apple.
Apple does not offer hardware repair services. I can understand this policy when products do not fail. But it seems that this is not the case with Apple, as it becomes frequent that products fail just after the warranty period.
New software releases also destroyed the value of a "GREAT EXPERIENCE". YouTube, Google Maps, ... all features that are deleted with the latest IOS and that Apple could not properly replace.
It seems that Apple products are not 'consummable' products but 'disposable' products.
Let's see how robust SAMSUNG tablets are

Apple has hardware repair services, on repairable hardware. Apple just doesn't repair iPads, from day one Apple has always replaced iPads, either under warranty or as a reduced cost out-of-warranty purchase.
The rest of your post is just a rant. Enjoy your Samsung products.

Relation For Product/Warranty/Acc.Indicator/Order

Hi Experts,
My problem is..i am not able to get a relation for a service transaction the relation of tht order,product and warranty...
i am assiging the account indicator in the warranty tab and saving the order...now i need to pick the value of product and based on account indicator..then then finally proceed for vendor claim..
In short, i need a relationship between the product,accountindicator and order.
Pls help me at ur earliest..its urgent..
Thanks,
SA.

i have used this table /1BEA/CRMB_DLI for my scenario..
hope in later stage others can use too..
here the input has to be the product guid.
thanks.
SA

Hp Warranty Woes & Hard Drive Heartache

HP – Warranties Woes & Hard Drive Headaches.
Dear Internet Community (I.C)
I need your help.
I would like to know if I’m being unreasonable in my expectations or is Hewlett Packard (HP) not living up to its both moral & legal obligations as a good corporate citizen & what it alleges to be – a Customer Focused Global Computer Services company.
Apologies if this is a little long winded but in the interests of fairness I need to put as many HP comments in as possible – to give you a clear picture.
So bear with me, you will not be disappointed & there are a couple of questions you might like to answer & feedback to the appropriate parties.
Keep in mind at all times we are talking about approximately a $200 (NZD) fix – less than the lost profit on one lost sale for an HP PC ( you might think twice about HP products after reading this).
There are two parts to this problem :
Part 1 :
I purchased an HP Touch Smart a few years ago, I registered the product & warranty with them & over the years have received have received numerous emails stating “buy this, upgrade now”.
But I don’t recall ever receiving an “WARNING – Critical Failure Issue (CFI) apply attached patch immediately” email while under warranty. Why is this relevant?
Ø Seagate makes Hard Drives – in this case a Barracuda 7200.11
Ø HP buys said HD’s from Seagate
Ø Seagate finds a problem with firmware in HD’s & advises HP & supplies a fix
Ø HP knows which Customers have these HD’s, because you know what goes into your machines – right ? - see below
Ø HP FAILS to send email to Customers with the fix (a simple email with attachment would solve problem) or issue recall.
Ø HP even offers previously to fix problem FOC & puts fix on its Website - but only if the Customer knows somehow of the problem.
Ø Should the Customer intuitively& telepathically know of problems in HP Products in advance before it fails, because of course HP is not telling their Customers.
Problem or Outcome: My HD has bricked itself & will not operate as I never received notice of the firmware fix at any time either in or out of warranty.
Paul Boshoff - G M -Personal Systems Group- HP NZ (PB- GMPSG) says
“It would be very difficult, if not impossible, for any computer vendor to proactively notify it’s customers of component-level updates”
“Failures of the kind you’ve experienced are usually related to a specific batch of serial numbers and often those component serial numbers aren’t available when the user is registering that particular computer.”
Now let me know if you think I’m wrong, but it sounds like HP does not know what goes into its machines or at the very minimum does not keep track of this.
HP, a Global Computer Services company cannot possibly be expected to track what goes into its machines. HP apparently does not record or match the serial number of the HD with the machine it goes into.
If Ford & Toyota can track & record what tyres go on which make & model of their cars which are in the millions each year & can recall cars dating back 8-10 years just case of a manufacturers component malfunction why can’t HP link & record the HD details.
I can just hear it now “I’m sorry we don’t know which engine we put in your car”.
And let’s be real clear here – we are not talking about some small screw at the back of a PC – Along with the CPU & the RAM, the Hard Drive is pretty much up there in the top 3 of important components of any computer.
I.C – Do you feel
ü That fills you with confidence in HP products & services ?
ü Should HP be required to tell its customer of CFI’s with its products – particularly while under warranty?
ü Has HP tried to limit their liability & cost by directly NOT telling Customers of CFI’s while under warranty?
Part 2 :
When your HD bricks itself – apparently all is not lost – some very clever person has found a solution so you can get the HD going long enough to apply the firmware fix & then your HD is a good as new – Here is the link that spells it out with pics http://www.overclock.net/t/457286/seagate-bricked-firmware-drive-fix-with-pics)
You’ll see the relevance of this shortly.
After much messing about I received the following email from PB- GMPSG : “I have escalated your issue and have just received the go-ahead to repair your unit at our cost. We will be utilizing our own, authorized service provider to re-install the original hard-drive and to run the software fix on that unit.” (This guy most likely earns a six figure salary & isn’t able to sign off $200 fix).
NOTE : it does not limit or restrict what type of fixes will be used & also at this time HP was aware of both the Seagate fix & above fix.
I delivered the PC & bricked HD into the HP Authorised Repair Centre (ARC) as requested –their ticket instructions read “do firmware update…HP to incur costs. NO COST to customer”.
Obviously it’s not rocket science but you need the HD going before you can apply any firmware fix including this one – HP knew that to get the HD going they would need a special fix to enable them to apply the Seagate fix.
After all this is not an isolated case & I did point out to HP that they would need the fix I supplied (or something similar HP approved or designed if that made them more comfortable) prior to their offer of fixing the HD.
HP said their ARC’s had all the right software for fixing their machines. In addition I have been told on several occasions, the ARC’s are the bee’s knees, the cat pajamas, the whiz kids of the PC service world “The first port of call for the repair centre agent is to download all the latest service advisory notices and updates. This is a very fundamental part of the repair process and one that we spend a great deal of time emphasizing with our authorised repair centres” Keep this in mind.
A week later I received a call from Peter Gasporaratos, HP CS Melbourne (poor guy – caught in the middle) & stated “there is nothing else we can do for you”. When I asked if they had applied the fix he said “its not our responsibility.. its not part of our guidelines.. the ARC does not practice unauthorised methods..& this ARC will not go down this path”
Ironically the day before, Barry from the ARC said “we can attempt it, but we will charge you too”. So HP’s own ARC will do it, but there will be a cost – but hang on a minute, didn’t PB- GMPSG say “to repair your unit at our cost. We will be utilizing our own, authorized service provider to re-install the original hard-drive and to run the software fix on that unit” & HP CS put on the instructions “HP to incur costs. NO COST to customer”.
I.C – Do you feel
ü HP have said they will fix it at NO COST to me, regardless of what the fix entails ?
ü Should HP honour this commitment ?
ü Would you do business with a company that says one thing & does another & does not honour its commitment ?
ü That given the bricking fault did not need to happen if HP had been proactive in letting their customers know of the firmware issue & this is not an isolated case– shouldn’t they then be responsible in finding or developing a fix for getting the HD going long enough to apply the firmware fix if they are not going to use other recognised fixes.
Abstract
So that’s it – what do you think I.C. ?
Would you want HP computers & servers controlling the Traffic Lights, Air Traffic Control, Patient records & Medications at Hospitals knowing that HP will not tell these organisations that there is CFI with their products & they could suddenly lose everything. All dead while they try to find a back up computer with all the data – god forbid if President Obama’s “football” is powered by an HP – Nuclear War before we know it.
But seriously – I would love your feedback – Am I being unreasonable in asking them to honour their commitment for a $200 fix ?
And of course HP being a Customer Focused Global Computer Services company, would welcome your feedback.
Here are a couple of the players contact details who would love to hear from you :
ü Keith Watson – CEO –HP NZ -I initially contacted him & he thanked me for bringing it to his attention, then nothing.
Email : [email protected]
ü Paul Boshoff - G M -Personal Systems Group- HP NZ – well of course you now know who he is now – he would love feedback.
Email : [email protected]
ü Jessica Rangi – She’s the Spokes person/PR/Marketing for HP NZ & has just help launch HP new PC range in NZ – She would love your feedback as it might impact on her marketing & she is quoted as having helped out in warranty situations before & has worked at HP head office.
Email : [email protected]
ü Meg Whitman - President and Chief Executive Officer of HP Global
Email : [email protected]
They would all like to hear from you J
I.C
J Thanks for being patience & reading through to the end – now it’s up to you
L buy HP Products & Services or not.
L Do HP deserve your hard earned money if you now believe they aren’t going tell you about problems with their Product & Services.
Be kind to one another & take care.
Regards
Smithie
P.S - I sent this blog to HP for fact & quote checking prior to uploading (I gave them over a week to reply) – the silence was deafening from HP.

When requesting assistance, please provide the complete model name and product number of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer or inside the battery compartment. Please do not include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.
I doubt the hard drive would be covered by buying an extended warranty after the fact. There is also no reason to buy a new hard drive from HP. Almost any 2.5" hard drive on the market will work in your computer. You will need your personal HP Recovery Disc set to return the computer to a factory like state. If you didn't create these discs, you will need to order a set.
If you have any further questions, please don't hesitate to ask.
Please click the white KUDOS star to show your appreciation
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

Need advice on Digital Music SX warranty options.

To anyone who can help. or can PM me with any details information I expected from the customer service but none I can get?
I am without hope with Creative Labs product now. Since from SoundBlasterPro, 6 etc.... now totally disappointed.
I got a Digital Music SX on March and it dead and return for RMA at early July. And I believe I am in totally lost in this case.
Below is the e-mail to from customer support... I suspect they are not even human, which is only mail record and mail player.
=================================================
Dear Yung Ping,
I already sent back my product to Speed Digital Limited on 2-July and comes up with problemssssss I told you.
Thats why I told you my RMA number: F0007536 , pls help my case.
Anyone can help my case?
Regards
Max
> Date: Tue, 4 Aug 2009 09:3:47 +0800
> From: [email protected]
> To: [email protected]
> Subject: RE: CLA (CLHK) - Technical Support Request - (Digital Music SX) (KMM92905I5977L0KM)
>
>
>
> Dear Max,
>
> Thank you for getting back to us; sorry that the suggestions previously
> didn?t resolve your issue.
>
> If the issue still persists, you may send back the product for warranty
> servicing. Kindly contact your retailer regarding the warranty
> servicing. Alternati'vely, you may contact our authorized distributor in
> Hong Kong:
>
> Speed Digital Limited
> Address: Unit C, 3/F, Por Mee Factory Building
> 500 Castle Peak Road
> Kowloon, Hong Kong.
> Tel: (852) 2958-3
> Fax: (852) 236-5498
>
> Office Hour:
> (Mon ~ Fri) 0:00am ~ :00pm, 2:00pm ~ 6:00pm
> (Sat.) 0:00am ~ :00pm
> (Close on Sunday & Public Holiday)
>
> If you still require assistance, please reply to this email with any
> previous correspondence to ensure the quickest and most accurate
> service.
>
> Best Regards,
>
> Yun Ping
> Customer Support Advisor
> Creative Labs Asia
>
>
> Original Message Follows: ------------------------
> Yun Ping,
>
> Thanks for reply. And NO, I have been customer of Creative Labs since
> Soundblaster Pro, they all work very well and in good condition. Except
> this time the Digital Music SX.
>
>
> . I still seeing many shop are selling Digital Musix SX, and mines just
> got about 3months. Yet your online store is still selling
> it->http://hk.store.creative.com/products/product.aspx?catid=&pid=469
>
> I don't feel happy about my purchase cannot be repair or replace. I
> really looking forward CreativeLabs can REPAIR my product while it is
> still under warranty.
>
> 2. about the USB X-FI 5., the staff at service center they propose I
> accept it as replacment of my Digital Musix SX. I feel not happy about
> it too. They are totally 2 diferent target product and the X-FI is
> acturally its lots more cheapy then the SX.
>
> 3. Also from the staff at the s ervice center, they told me informed by
> CreativeLabs'staff, there is a up coming new product as upgrade of
> Digital Musix SX. Which I can get one as RMA in coming October. The
> Service center staff say they will inform me the details.
>
> 4. I have been sending the faulty Digital Music SX since 2nd July and it
> have been one month, and I still don't know and no idea when I can enjoy
> your product yet. So I expected my warranty period should not be
> counted under this RMA case. Do you think so?
>
> I am pretty much think X-FI 5. is not the one which can replace the
> Digital Musix SX in all aspects.
>
> I really hope to get more details about the status so I can make
> dicision for my RMA, I would either refund or wait for the new unknown
> replacment. And yes, I still need more details infomration.
>
> Do u understand my case? I am still waiting someone can help me out.
> Yet I do not receive any clear status on my case.
>
> Just want to get my working Digital Musix SX back. Either it is demo
> unit nor repair or anything just I need a working unit, thats all I am
> looking for.
>
>
> Also I would like to provide more details on my RMA.
>
> REPAIR SERVICE NOTE:
> RMA Reference: F0007536
> Date: 2nd July 2009
> Customer Name: Mr. Hung
> Contact Number: (852)9307-6880
> Product: Digital Musix SX
> Product Serial Number: MASB05608800054K
> Symptoms: Cannot Start Unit
> Date of Purchase: 7th March 2009
> Valid Invoice: YES
>
> Invoice No: B090307274
> Date: 7th March 2009
> Company: Centralfield Computer Ltd.
> Office: 3C, Sui Sing Bldg, 202-204 Cheung Sha Wan Rd., Sham Shui Po,
> Kln, HK.
> Tel: (852)29592283
>
>
> > Date: Mon, 3 Aug 2009 3:3:4 +0800
> > From: [email protected]
> > To: [email protected]
> > Subject: Re: CLA (CLHK) - Technical Support Request - (Digital Music
> SX) (KMM9279420I5977L0KM)
> >
> >
> >
> > Dear Max,
> >
> > Thank you for reaching us at Creative Customer Support; we appreciate
> > the opportunity to assist you.
> >
> > With regards to your enquiry, you may like to know that Digital Music
> SX
> > external soundcard has reached its end of service life and no longer
> in
> > production. You may like to view the specifications and feature of our
>
> > latest USB X-FI Surround 5. external soundcard at the following link
>
> > below:
> >
> > LINK:
> > http://hk.creative.com/products/product.asp?category=&subcategory=873&product=775& listby=
>
> >
> > You may like to know that the warranty for the replacement soundcard,
> > will continue based on your original date of purchase of your
> defecti've
> > unit, Digital Music SX.
> >
> > If you still require assistance, please reply to this email with any
> > previous correspondence to ensure the quickest and most a ccurate
> > service.
> >
> > Best Regards,
> >
> > Yun Ping
> > Customer Support Services
> > Creative Labs Asia
> >
> > To provide feedback on your "Creative Experience" please click on the
> > following link:
> > http://asia.creative.com/contactus/mailto/sitefeedback.asp
> >
> > Asia Site: http://asia.creative.com/
> > Support Site: http://asia.creative.com/support/custsup/welcomets.asp
> > KB Site: http://support.creative.com
> >
> >
> > Original Message Follows: ------------------------
> > ==================================
> > Subject: CLA (CLHK) - Technical Support Request - (Digital Music SX)
> > Name: Max Hung
> > E-mail Address: [email protected]
> > Self Description: Advanced PC User
> > Region: Asia
> > Country: Hong Kong SAR, PRC
> >
> > Support Inquiry: My Creative hardware stopped functioning correctly
> > Product: Digital Music SX
> > CCPP Certificate Number:
> > Serial Number: MASB05608800054K
> > Purchase Date: Mar/07/2009
> >
> > Operating System: Windows XP
> > Firmware Version:
> > Creative Model Number: Digital Music SX
> > Connected To:
> >
> >
> > Detailed Problem Description:
> > my product was return for RMA since 2nd July 2009. Now the serv ice
> > center told me the product is no longer available and suggest me to
> > accept a X-Fi Surround 5. sound card or wait until OCT for an unknown
>
> > new product which claim for upgrade for Digital Music SX. Please, I
> need
> > more details on my RMA. Since the server center told me my product
> > cannot be fixed or replaced, I need to know how will my product
> warranty
> > goes. Thanks for help.
> >
> >
> > ==================================?

. I will not be able to tell you if the Digital Music is available for repair or not. I am sorry but this is not something I have control over. Parts and support policies differs country to country, in your case you will need to work things out with the distributor.
Message Edited by KokChoy-CL on <span class='local-date'> 08-04-2009<span class='local-time'> 05:8 [email protected]

How to capture warranty information in CRM

Dear all,
How can we enter product warranty information in CRM system. We don't have equipment master data in ECC.
we need to enter warranty information in CRM and we need to link it with the relevant Product in the ECC system.
we want system to show / determine this warranty information at the time of service order or complaint creation.
when creating subsequent Return Order or Credit memo in ECC we need to capture this warranty information for the Reporting purpose.
What is the standard SAP solution for this requirement, and what configuration need to be done to achieve this.
Please educate me in the above scenario. Your help and suggestions will be highly appreciated.
Best regards
Raghu ram

Hi,
This can not be done using script logic.
This can also not be done using stored procedure, as this data is not stored in the <<Appset>> DB database table.
You can only get these information, in the data Audit logs, if it is enabled (will slow down the performance abruptly).
And, these data audit logs are not in <<Appset>> DB database, its in <<AppsetExtra>> DB database.
But this is logged only after the data is sent. So it is upto you to create a stored procedure to get these values and utilize it accordingly.
Or you can create a custom stored procedure to be invoked directly from excel when they are sending the data. The disadvantage here is, the procedure will be called only if the data is sent from that particular sheet.
Hope this helps.
Karthik AJ

Registering a itouch/apple product twice

Hello,
I recently lost my itouch and i have the findmyiphone app installed and the itouch is locked with a lock screen. From reading on here I found out that you can still get past the lock screen by restoring the itouch. After you restore the itouch do you have to reregister the product? Can the person who has the itouch register it a second time and if they do will the findmyiphone app still work after a restore? Just basically wondering if the itouch will be of any use for the person or is it more likely that they will get rid of it at a pawn shop or contact law enforcement and report it stolen. Thanks.

I do believe that he/she will be able to use thier apple id with the device restored. However, if a problem were to occur on the touch, they will not be able to receive apple's product warranty since it has been registered in your name. The serial number along with the registered user's name I believe stays on record permanantly.

About Nokia products

Hi All
I am a Nokia mobile user for last 1.8 years. I have some questions to Nokia company. I don't know to whom i can tell those.
Have u people ever think why nokia mobile is now in out of demand.?
As u know in India you people sold out lakhs of mobiles for last few years and for the last two years you peoples market get reduced.
Its not only because of other products but also the feedbacks from your products. Your services for a product, warranty period, approach towards existing customers all making you down and down every day.
Let me tell you some things that i have faced from Nokia .
I have a Nokia C 6-00 with me. As a smart phone its some what good. Here i know lot of products available as far better than C6. Anyways its somewhat a good product. Touch and Type, 5 MP camera, 3g, WiFi also the look and feel.
As you know Nokia giving only one year warranty for products. If you forgot to upgrade your warranty after one year there is no way to upgrade it ( An Information from Nokia Care)
Last week my phone display get corrupted. Means not viewing the screen. Initially when i slide the phone, then after 2-3 days the phone screen get dead. (I can attend calls by guessing the buttons on screen )
When i go to one nokia care they inform me Issue of slider. You have to pay 2500 + service charge of 400+
They told me that they will provide only 15 days service warranty. :'( .
In another nokia care they offered me 30 days service warranty (What to say)
I have asked them if the same problem occur after 30 days what i can do .. Answer.. Nothing.. Just pay the same amount and replace it.
I don't have any option to renew my warranty, and only getting 15 to 30 days warranty for a servicing of 30 % of the cost of the product.
How you people can win this market.? Atleast you can provide a 6 months warranty for service more than 25 % of current cost. This is what to say. Unbelievable.
How a customer can reefer others to buy a nokia product.? Please you people think about it.
Customer satisfaction is the main thing . You people have to take care of the customers because we have already paid for you.
I don't think my words will change the world.. But have to tell this to world.
Thanks
Srijith Surendran

Hi All
I am a Nokia mobile user for last 1.8 years. I have some questions to Nokia company. I don't know to whom i can tell those.
Have u people ever think why nokia mobile is now in out of demand.?
As u know in India you people sold out lakhs of mobiles for last few years and for the last two years you peoples market get reduced.
Its not only because of other products but also the feedbacks from your products. Your services for a product, warranty period, approach towards existing customers all making you down and down every day.
Let me tell you some things that i have faced from Nokia .
I have a Nokia C 6-00 with me. As a smart phone its some what good. Here i know lot of products available as far better than C6. Anyways its somewhat a good product. Touch and Type, 5 MP camera, 3g, WiFi also the look and feel.
As you know Nokia giving only one year warranty for products. If you forgot to upgrade your warranty after one year there is no way to upgrade it ( An Information from Nokia Care)
Last week my phone display get corrupted. Means not viewing the screen. Initially when i slide the phone, then after 2-3 days the phone screen get dead. (I can attend calls by guessing the buttons on screen )
When i go to one nokia care they inform me Issue of slider. You have to pay 2500 + service charge of 400+
They told me that they will provide only 15 days service warranty. :'( .
In another nokia care they offered me 30 days service warranty (What to say)
I have asked them if the same problem occur after 30 days what i can do .. Answer.. Nothing.. Just pay the same amount and replace it.
I don't have any option to renew my warranty, and only getting 15 to 30 days warranty for a servicing of 30 % of the cost of the product.
How you people can win this market.? Atleast you can provide a 6 months warranty for service more than 25 % of current cost. This is what to say. Unbelievable.
How a customer can reefer others to buy a nokia product.? Please you people think about it.
Customer satisfaction is the main thing . You people have to take care of the customers because we have already paid for you.
I don't think my words will change the world.. But have to tell this to world.
Thanks
Srijith Surendran

HP 15t - j100 Warranty Information

Hello,I purchased a HP Envy through Costco.com. They provide an extended 2-year warranty over the manufacturers 1-year warranty. My computer is not performing correctly (freezing or corrupting when physically moved, processing power reduced, ect.) due to what I believe is either lack of/degredation of thermal paste or damage to motherboard from something other than normal use. I have yet to speak to anyone from Costco but their website advises me to look at the product warranty for more information on coverage. Unfortunatly when I type in my serial number to look up my warranty information it says it is expired and I am unable to find any information (as the product is not under HP 1-year warranty but still under the 2-year Costco warranty). I would like to see my product warranty information and check my options. Again there has been no damage to the unit (i.e. falling damage/water damage) and has been handled properly. Any info would be appreciated!

HP would not take any responsibility to replace the faulty parts when the 1 Year Standard/Base Warranty is completed As you have clearly mentioned that the extended warranty for this Notebook is with the reseller/point of purchase/costco, the only point of contact for free support and free parts will be costco only. Incase if you require support and service from HP for your Notebook it would be a paid support only Hope this helps, for any further queries reply to the post and feel free to join us again **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84Although I am an HP employee, I am speaking for myself and not for HP

Warranty for manufacturer refurbished motherboard

i need to find out if the manufacturer refurbished motherboard i purchased from eBay is under warranty. i was told that the board was part of a large order so they didnt receive any paperwork for it.
i can get s/n if necessary, mobo is for a HP NC6400 with discrete graphics.

I am not sure if this is a used motherboard or new one. however HP provides 90 days warranty on its parts when purchased from HP. also, most of the warranty for any internal parts are not provided individually, it all covered based on product serial no(product warranty).
you may need to check with ebay purchased these from HP? if yes, did they buy it with warranty or not. based on agreement between seller and manufacturer you can seek help to get warranty. hope it helps
Regards,
WW
“I am an HP Employee“
***** Click the KUDOS star on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem***

Service products saritha reddy

Hi
I am trying to work with service products.
I created service products, in CRM standalone and trying to create number for product . Its saying that no group is available .
Can anyone tell me how to create numbering for service product. I know how to create number for sales products, but for service product its not allowing me.
And when I created hierarchy and category directly created with out using Y or Z.
One more question is can I create sales product and service products, warranty under one hierarchy ??. I tried to create in the same way but, under hierarchy its not allowing me to select multiple categorys for sales, service, warrantys.
CRM gurus I need help please.
Thanks in advance
saritha
[email protected]
0027-787082639

no sarita. there is already a hierarchy R3PRODSTYP. under this u will see categories like MAT_ for materials, WAR_ for warranties and SER_ for service. u can create your respective categories under these. The default categories have product type specific set types and relationships already assigned to them( u can add ur own).
u need not create a hierarchy for each product type rather create a category for each product type under one hierarchy.
hope this helps. reward with points.

Product Warranty

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