Profile reset request

I have been trying to get my SNR margin reset for about 3 weeks now. First of all I was told that it had been done, but would take up to three days to happen...... it didn't. Then I was told that there was a technical problem, and it would take 7-8 days to be reset.......it didn't happen. Then I rang again, explained that tier 2 support had agreed to do a line reset, but it hadn't yet happened, and was then told that tier 2 had refused to do a reset.
Why oh why will BT not do what I asked for, and was promised on two occasions?
After all, it only takes 30 seconds of their time to do.
P.S. my SNR increased due to a faulty RCD breaker in my house, which kept cutting the power to the router.
Any help greatly appreciated!
Note: I've copied this from the 'SNR Margin' thread, as it is marked as 'solved'
Solved!
Go to Solution.

Hi evansnp,
Thanks for posting!
I'm sorry for the problems you're having getting the noise margin reset. I can help you with this from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

How to request bRAS profile reset - persistently s...

Hi,
After four months of messing about, I am approaching desparation. I have been a BT ADSL customer at my current address for over 10 years, throughout that period, I have consistently had around 3.5 - 4 Mbps download speed, occasionally slightly faster. Around January, my speed dropped considerably to around 1.
I initially linked this to some engineering works at the end of my road, where Openreach have installed (but not activated) a fibre cabinet. However, my speed has never returned to normal. Following several bewildering and frustrating conversations with the call centre, I have essentially replaced all my internal telecoms wiring and have installed an ADSL splitter faceplate on the master socket - which my modem is plugged into.
I would post line stats, but I can't get them. I don't have a BT HomeHub (I still have my Voyager modem in a cupboard somewhere) but rather use a TPLink Modem in bridge mode to a WD Router. This kit doesn't give information re: SNR etc. The best I can do is use the BTW Performance Test at http://speedtest.btwholesale.com/ which shows:
Download Speed 2.41
Upload 0.37
Ping Latency 50.75
I have tried the "Further Diagnostics" option hundreds of times, and it never works. "An error occurred while trying to retrieve additional details..."
I have managed to establish from a Freola line quality test that I don't suffer from lost packets, and Jitter is low, (1-2)
I have left all my equipment switched on without reset for weeks, in the hope that the line would auto-adjust back up, but it doesn't.
Is there any way to request a bRAS profile reset without more agonsing conversations in broken english telling me to unscrew my faceplate, plug into the test socket etc? I appreciate that it might make no difference, but I have exhausted all other options.
My exchange was due for a FTTC upgrade by the end of 2014, then it was the end of April 2015, now it's apparently by the end of the 2015 calender year. I'm not holding my breath, but if it's engineering works at the exchange that have caused the problem - it would have been nice to have been informed...
Exchange: Kirkbride LCKKB
Cabinet: 3
Thanks
Solved!
Go to Solution.

Hi davetc,
Welcome and thanks for posting. I’ll be happy to lend a hand with this. I’ll need to run a few checks so can you please drop me an email with your details? You’ll get the ‘contact us’ link in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

BRAS Profile Reset

Right, I've been trying to explain to BT's "support" (both online and on the telephone), the issue that I have been having.
For a few years we have had a problem on our line, this saturday a BT engineer came round and found a fault in the road side box with our line. He fixed it and tested it with his bit of kit, he said that we are capable of much faster speeds due to how close we are to the road side box.
He said because of the previous fault our speed had been restricted to just 4mb/s, he would normally ring a number to have this restriction removed but because it was not on his jobs list, he could not.
He said we should call and to be honest it's like talking to a brick wall. What has turned from a simple request has turned into some ongoing operation.
A few minutes searching here now makes me believe we need our "BRAS profile" reset. Could someone please explain to me the quickest, hassle free way of having this done, without having to deal with people asking me to check my cables etc
Thanks!
Solved!
Go to Solution.

all you need to do is leave the connection alone for up to 2 weeks and once the DLM sees the line as stable again it should start to rise again as only Openreach can do the reset and they do not deal directly with the public
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

RE: Anyway of checking if IP Profile reset has bee...

I had BT Infinity installed on 12/12/11.Order details stated Download speed should be 16.8Mb same as advertised on
BT Speed checker against my telephone no. BT engineer tested speed using speedtest.net and result 17.05. I checked the IP Profile and it was set to 17014kbps. After ten day period checked speed and it was averaging around 10.6 using speedtest.net. Using BT Speedtest it was 10MB. IP Profile was 11033kbps and IP profile has remained at that. I have since had 2 engineers out the first engineer stated no fault found and he will request a IP Profile reset.
Assume no request was made as IP Profile stayed the same. 2nd engineer could not believe how low the speed and IP Profile was and thought 16.8MB was on the conservative side as confirmed that distance to cabinet is only
0.6miles . He replaced modem and NTE and rang while at house to request S&R reset I assume that is same as IP Profile reset but advised that systems down but request was noted and should be carried out by end of day. I noticed later that day that IP Profile had moved to 12.67 but has remained at that over the past few days so I do not know if that has increased because of resyncing with a new modem or if IP Profile has been reset. . Can anyone confirm anyway of checking if IP Profile reset has been carried out..i.e will broadband connection drop for a moment.- .I have checked connection time and there has been no disconnection since modem was replaced. Does the download speed /IP Profile change frequently during the 10 day period following reset which was the pattern during the 10 day period from install of BT Infinity equipment. - I do not want to wait another 7 days to find that IP Profile has not been reset and IP Profile will still l be at 12.67. as it will be near the 3 month period since install of equipment and according to the last paragraph of my order details were it states " If your broadband connection speed after the first ten day period is a lot lower than the estimate in this order confirmation,let us know within three months of the contract starting" - this implies they are one of the ISP's that have signed up to OFCOM's Voluntary Broadband Speeds code of practice which states that customers will be able to leave the provider within the first 3 months of their contract without penalty if unable to resolve problem that access line speed is a lot lower than estimated speed.

deleted
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Re: profile reset and speed too slow Again

I have just signed upto BT phone & Broadband, my line was connected on the 29th June 2012. Since then i have nothing but problems. No proper phone line until the 6th of July, thankfuly thats working well now.
Broadband was promised 17meg as im only 380 meters from the exchange, well thats what the engineer told me when installed the line.
I have raised a number of queries with customer support, first one got closed off with out being resolved, so now have raised the same issue again. So now have a new ref number
Problem being i only get 2.6meg download & point 0.83 upload speed, returns the same result which ever speedtest site you use.
I am now going to ask what my profile is & request a new one, I am spending every night on the phone to BT being told different stories.
I was told i will get a call back tomorrow at 4pm to find out if its improved at all, i don't expect a call back. As no one ever does. Im sorry BT when it comes to customer service you fail in every area.
I am in the process of wrinting a letter to your CEO Ian Livingstone to complain the way i have been treated.
If you have any ideas what the issue maybe then please feel free to post something of use, But if you are going to tell me to do a wired connection or reset the router & switch off for minutes & then try again. Please don't bother as ive been there & have a number of T shirts to show for it
Regards
a disgruntled BT customer, who is at the point of being an ex Bt customer.
Solved!
Go to Solution.

So are you saying i wll only ever get 2.6meg?
As requested
Line state:
Connected
Connection time:
0 day, 02:10:48
Downstream:
3,072 Kbps
Upstream:
1,179 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
30.2 dB / 8.7 dB
Line attenuation (Down/Up):
24.5 dB / 14.7 dB
Output power (Down/Up):
0.0 dBm / 12.6 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
3 / 6

Noise issue + DNS Reset request

Below is a link to a screeshot demonstring ADSL stats and uptime for my router/modem
http://clip2net.com/s/3iwOLT1
Internet speed and noise increased roughly two weeks ago following a malfunctioning microfilter - that has subsequently been replaced.
I have read on other posts that following an unstable connection an automated BT system attenuates bandwidth in response ,reducing speed.
I have also read that after 3-5 days of a stable connection the same system will attempt to reverse these precautions in 3DB intervals. And that if this fails to take place I either have an issue with my line (which is extremely unlikely considering the circumstances) and that I should contact a forum moderator in order to process a DNS reset request.
If my research/assumptions are correct I am happy to supply any info further required.
Otherwise I appreciate any advice in advance.
-J.Shelley
P.s I have performed these same tests on the main phone connection with similar results indicating extension wiring is functioning fine.
Solved!
Go to Solution.

you cannot get a DNS reset you mean a noise margin reset
this is your problem
Due to all the disconnections / restarts of your hub you are now in a banded profile you need to maintain a stable connection for 3/5 days and you will start to lift out of the banding automatically
http://www.plus.net/support/broadband/speed_guide/broadband_terminology.shtml
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

ISE Alarm : Critical : Profiler SNMP Request Failure : Server

Ok, so this alarm is coming in repeatedly and is now on my projects list. I get email alerts from the server that list thr NAD IP as the endpoint device and the Endpoint IP address is correct. I've checked the settings and the endpoint is not listed as a NAD in ISE (ver 1.2).
Profiler SNMP Request Failure
Details :
Profiler SNMP Request Failure : Server=xxx-xxx-xxx; NAD Address=10.253.124.194; Endpoint IP Address=10.253.124.194
Description :
SNMP request times out, or SNMP community/user auth data is incorrect.
Suggested Actions :
Please ensure if SNMP is running on the NAD and verify that SNMP configuration on ISE matches on NAD
*** This message is generated by Cisco Identity Services Engine (ISE) ***
Has anyone seen this come in before?
PS - Why is the IOS for ISE so cut down? Looks like something you would get from an Apple product.
Thanks,
Clark

Hello,
Please follow below CiscoLink:
http://www.cisco.com/en/US/docs/security/ise/1.2/user_guide/ise_mnt.html
Profiler SNMP Request Failure
Either the SNMP request timed out or the SNMP community or user authentication data is incorrect.
Ensure that SNMP is running on the NAD and verify that SNMP configuration on Cisco ISE matches with NAD.
Also ensure what snmp version device is using.
Thanks,

Problem with Profile-Update-Request

I have a problem when I Try to use the profile update request.
First, I can use the "User-Data-Request" without problems. I use this sentences:
->String docSel="sh://sip:[email protected]/IMSPublicIdentity/";
->Document doc = psvc.getDocument(docSel);
But, when I Try to add a new line to modify the document (I send the same document witohout changes it):
->psvc.putDocument(docSel, doc)
I receive this exception:
java.lang.IllegalArgumentException: Access key invalid for request at com.bea.wcp.diameter.sh.ShSession.createRequest(ShSession.java:40)
at com.bea.wcp.diameter.sh.ShSession.createPUR (ShSession.java:26)
at com.bea.wcp.diameter.sh.ShApplication.putDocument(ShApplication.java:147)
at com.bea.wcp.diameter.sh.WlssShApplication.putDocument(WlssShApplication.java:79)
at com.bea.wcp.profile.ShProviderDirect.putDocument(ShProviderDirect.java:63)
at com.bea.wcp.profile.ShProviderCached.putDocument(ShProviderCached.java:65)
at com.bea.wcp.sip.engine.WlssProfileService.putDocument(WlssProfileService.java:320)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:743)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:223)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:175)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3217)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:1984)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:1891)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1359)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:181).
Whats it's the problem?I think that I´m using the correct sentences to
send the profile, and I don´t know why receive this exception.
´Thanks, david.

I try to use RepositoryData and I obtain an exception too, but it´s different. In this case is:
####<13-feb-2008 16H09' CET> <Error> <Kernel> <CANASD-HP> <AdminServer> <[ACTIVE] ExecuteThread: '3' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1202915357551> <BEA-000802> <ExecuteRequest failed
java.lang.NullPointerException: .
java.lang.NullPointerException:
     at com.bea.wcp.diameter.Request.sendAnswer(Request.java:197)
     at com.bea.wcp.diameter.Answer.commit(Answer.java:125)
     at com.bea.wcp.diameter.Session.sndMessage(Session.java:232)
     at com.bea.wcp.diameter.Answer.send(Answer.java:118)
     at com.bea.wcp.diameter.Transaction$1.run(Transaction.java:165)
     at weblogic.work.ServerWorkManagerImpl$WorkAdapterImpl.run(ServerWorkManagerImpl.java:518)
     at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
     at weblogic.work.ExecuteThread.run(ExecuteThread.java:181).
For the HSS I´m using a simulator called FHoSS. Do you know that this simulator work well with WLSS?
Thanks.

BRAS/IP Profile reset.

Right, I'm finally sick being stuck on a line profile of 26520Kbps when I know my line is capable of syncning at 40Mb (Result of a stupid voice fault from a few months ago).
How do I get in touch with the mods to get the BRAS profile reset?
Many thanks,
Sam.
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
24391 Kbps
0 Kbps
26520 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 24391 Kbps
For your connection, the acceptable range of speedsis 12000-26520 Kbps .
Additional Information:
IP Profile for your line is -26520 Kbps
2. Upstream Test: -provides background information.
Upload Speed
5825 Kbps
0 Kbps
10000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 5825 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Solved!
Go to Solution.

Well, hats off to the BT Engineer. What a star.
He arrived 2 hours early. I told him of my woes and he immediately set about the problem. Plugged in those nifty handheld devices into the phoneline and set about the test.
Screen showed a max attainable of 43Mbps down and 7Mbps up, with the current sync at 27Mbps down and 7Mpbs up.
He phoned up the exchange and spoke to a guy who was exceptionally reluctant to reset the DLM profile, said he could find no errors on the line and that it was pointless to reset it. Engineer accpected this and told me there was nothing more he could do. He was about to leave, but decided to do one more test via my telephone. Not sure what it was, but said he would recieve the results in an SMS. He then left.
30 seconds later, he rang my mobile, explaining, to his suprise, that the test had reported a fault. Off he went to the Cabinet and low and behold, he found a fault on an E-Side cable. He later told me this was rather unusual, as problems are generally from the Cab to the Home, not Cab to the Exchange. He replaced the cable (told me it was the first E-Side one he's had to replace) and then told me that the Exchange were now more agreeable to reset the line.
He came back, plugged in his nifty handheld DSL tester and voila! 40Mbps down.
I'm a happy chappy. Really pleased with the Engineer. Most wouldn't have bothered, but he persisted and now I'm getting the most out of my money. Pitty you can't contact OpenReach, as I would quite like to sing his praises to a higher up.
Many thanks to Dean for raising an incident too. I doubt the Call Centre's would have done as much.

I can't remember my security question for my Apple ID. But when I press "send reset request to email" my email won't recieve it. What should I do?

I can't remember my security question for my Apple ID. But when I press "send reset request to email" my email won't recieve it. What should I do?

Wait a few hours and check the spam filter. If you still don't get it, ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102290)

Profile reset after power cut

Hello
i would like a profile reset please on my bt infinity, we had a few power cuts, and the speed has dropped and interleaving has been applied, the speed hasnt gone back up ,neither has the interleaving been turned off.
Please help
Thanks

Can you run a speedtest at www.speedtester.bt.com and post the results please? Run the FTTC/ADSL speedtest not the BETA test.
Turning your Infinity modem off and back on should see the speed increase and the profile match. Unless there's a fault with either the modem or the line.
Regarding interleaving, there's no way to have it turned off on Infinity. If the line is stable then DLM will remove interleaving however it's unknown at the moment how long this can take. Some have seen it come off in a couple of weeks, others it has taken 6 weeks.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

Profile resets ?

When starting a new document (ie File > New) I select PRINT from the profile drop box but when I set Units to mm the Profile resets itself to CUSTOM....it has only started this in the last 12 hours.... so I figure I have inadvertently clicked or checked something...can anyone enlighten me please?
Previously it would display on Print & mm.

I think that's normal behavior, that's what "presets" are for, if you change one setting, that's enough to be considered "custom" or a different preset...but that's ok, just keep going and you'll get all your "print" settings plus what you changed (millimeters).

Profile reset

The problems i have got are still going on poor speeds and lots of disconnections my speed has dropped to 20 meg now and i am on infinity 2 i have a fault coming up as fault at servers what does this mean they have told me they need to do a line profile reset and this could take up to 24 hours and will need to send a engineer to my house at at my cost if a fault is found even thou they have been to my my house three times know and no fault has been found in the house i have said i am not willing to stay in all day again and no one turns up and i am not willing to pay any costs i cannot understand why they need to send someone to my house when the fault is at the server

I was told the same thing, which is not true - see here: https://community.bt.com/t5/BT-Infinity-Speed-Connection/Interleaving/m-p/1432285
and here, http://bt.custhelp.com/app/answers/detail/a_id/8547/~/what-is-interleaving%3F-what-are-its-pros-and-...
When I rang back and told them they were incorrect they apologised and blamed the poor fella who was talking to me previously, telling me that he was rubbish and had not had the proper training.

IP Profile reset?

Hi,
I ran a BT speedtest earlier and noted that my IP Profile is set to 0.5Mbps. However, I should be getting around 6Mbps. This was confirmed when I called BT several weeks back regarding my issue of slow broadband speeds, but nothing has been done about it. I have left my router on over the 3 days requested (see below), but it has made no difference. I have also replaced all microfilters, checked internal wiring, and performed all troubleshooting options listed on the BT website to no avail.
I suspect my IP Profile needs resetting.
Internet connection configuration Connection information
Connection time
24 days, 14:40:12

Welcome to this customer to customer forum.
To enable forum members to help you, please could you look at Helping forum members to help you which asks you to do a few checks first, and has some helpful hints.
When you have done that, please post the results here, so members can offer advice. Thank you.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Target SNR reset request

After the BT outage a couple of weeks ago I noticed a significant drop in the speed of my broadband connection. It was a little unstable for a few days. The line has now stabilised but my noise margin is now at 12db. I am quite a distance from the exchange but can usually sync at 3.5mb.
At the same time as the BT outage there were also some engineers working on a nearby pumping station which has been the source of REIN for us in the past. I am not sure what caused the instability.
Can I request a target SNR reset? I saw some other threads stating to contact the mods from a link in their profile but I cannot see it (only a PM button). Current stats from the router below.
Thanks.
Mark.
System Info Broadband LAN Firewall Logs Diagnostics
Status Link Configuration Routing DNS Resolution
Summary Status
DSL Link: Connected
Internet: Connected
Internet Details
Broadband Link Type: Built in modem - ADSL
Connection Type: PPPoA
User Name:
Current Internet Connection:
IP Address:
Subnet Mask: 255.255.255.255
Default Gateway: 213.1.175.186
Primary DNS: 217.32.171.21
Secondary DNS: 213.120.234.58
Host Name:
Domain:
MAC Address: --:--:--:--:--:--
MTU: 1500
DSL Details
Modem Type: Built in modem - ADSL
DSL Line (Wire Pair): Line 1 (inner pair)
Current DSL Connection:
Down Up
Rate: 2240 kbs 448 kbs
Max Rate: 1780 kbs 744 kbs
Noise Margin: 12.0 dB 15.0 dB
Attenuation: 61.0 dB 31.5 dB
Output Power: 17.9 dBm 11.9 dBm
Protocol: G.DMT Annex A
Channel: Interleaved
DSLAM Vendor Information Country: {3840} Vendor: {ALCB} Specific: {0 }
ATM PVC: 0/38
Rate Cap: 1780 kbs
Attenuation @ 300kHz: 61.0 dB
Uncanceled Echo: -17.5 dB Ok
VCXO Frequency Offset: -14.6 ppm Ok
Final Receive Gain: 34.5 dB Ok
Excessive Impulse Noise: 0 Ok
Traffic Statistics
IP Traffic Bytes Packets Errors %
Transmit: 351625657 20 0 0
Receive: 572224477 4153842 0 0
ATM Traffic Cells Errors %
Transmit: 12894644 0 0
Receive: 104193898 0 0
DSL Link Errors
Collected for 17Days14:09:48
Since Current Current Time Since
Reset 24-hr int. 15-min int. Last Event
ATM
Last Event
Cell Header Errors 6848 508 2 0:07:10
Loss of cell Delineation 2535 217 0 1:44:44
DSL
Link Retrains: 5 0 0 8Days23:17:08
DSL Training Errors: 2 0 0 10Days10:07:01
Training Timeouts: 0 0 0 0:00:00
Loss of Framing Failures: 5 0 0 10Days9:43:37
Loss of Signal Failures: 5 0 0 10Days9:43:37
Loss of Power Failures: 0 0 0 0:00:00
Loss of Margin Failures: 5 0 0 10Days9:43:37
**bleep**. Seconds w/Errors: 3989 366 2 0:07:10
**bleep**. Sec. w/Severe Errors: 49 2 0 12:19:36
Corrected Blocks: 177145 2095 18 0:01:21
Uncorrectable Blocks: 7740 582 2 0:07:10
DSL Unavailable Seconds: 187 0 0 8Days23:16:47
Solved!
Go to Solution.

Hi markt1891,
Thanks for posting, I'm sorry to see you're having problems with your broadband speed and I'm sure we'll be able to help you get this sorted.
Please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.
Cheers
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Profile reset request

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