Prompt's customized LOV is not pre-selected when webi report is refreshed

BO XI R 2 SP 1
DB: Oracle10g
Hi - I have customized LOV in every dimension and it's value is '*All'....it appears at the top of LOV values in the prompt list.
When I open the report, it shows the *All is already selected; but when I refresh this report using 'Refresh Data'; everythings comes up fine but *All no longer shows up as pre-selected value.
Is there a way to handle this situation? Please let me know if you need more explanation.
Note that when I hit the save button; report comes back with all '*All' pre-selected in all prompts.

I don't know how to access the document you mentioned...
anyway, to display All as customized value; edit the dimension's SQL and add
UNION
SELECT 'All' FROM DUAL (for oracle)
SELECT 'All' FROM anytablename (for SQL Server)
select the checkbox not to generate SQL and then click Run...click Display and then you should be able to see All as one of your custom value.

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