Put Home Hub 5 in another socket - flashing red

Hello
Before we moved into our home, the upstais office was used as the main socket for the BT infinity which the previous occupants had. This socket is the MK 1 socket I believe.
When we moved in, the BT engineer fiddled around and put one of the dual MK 2 sockets in the kitchen and put the home hub into that one. I have now decided to move the hub upstairs the older socket, but as you can guess, it won't work.
There is a dial tone and the phones in this socket work fine, but the home hub 5 has a steady orange light and the little broadband light is flashing red, indicating no broadband.
As someone who knows little about the workings of telecomunications in a home, I really would appreciate some advice on what the problem is, and how to solve...

Other occupants will be connected using wireless, or broadband extenders.
The home hub is in the best place, to ensure you get the best connection speed. I would not attempt to change anything, and it would cost you £130 if you called an Openreach Technician in to change things, as the way its been installed, is the correct way.
You could end up with a very unreliable broadband connection, as the extension wiring would interfere with the signal.
If the wireless signal upstairs is not strong enough. Then there are some solutions on this page.
http://www.shop.bt.com/mini-sites/bt-connected-home/home/
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Using Home Hub 3 on another ISP

Hi
Does anyone know if the home hub 3 can be used with another ethernet connection
Specifically ,I am away on business next week and the hotel has ethernet ports [DHCP]
Can I plug the HH3 into here ?
I know I can use a buffalo cable router in this scenario but will the HH3 work ?

Of course it is
I guess even adding bits to the HH3 is possible
(now where did that post go....?)
-+-No longer a forum member-+-

Home hub dropping connection

New here so sorry if this is in the wrong place, or if I miss any information. I'll try to be as descriptive as possible.
I've had my bt infinity setup for around a month and a half. The home hub has been connected to an extention socket, and my computers are wired to the home hub.
This was working fine until two nights ago, when the home hub power light started flashing orange. There are no other lights showing on the home hub. The Internet was not working at all at this point, and my computer was saying that 'additional login information may be required'
When I open a browser I'm taken through the diagnostics, but it doesn't correspond exactly to the issue, as the broadband light is not also flashing on my home hub.
Last night I tried moving the home hub to the master socket. This appeared to work for a short time, but before long it was back to the exact same situation as the extention socket. The Internet works intermittently on the master socket.
According to bt there are no faults on the line. I have tried resetting the settings on my home hub also. I have tried calling bt but was on hold for quite a while to their technical team. Any help is much appreciated.

By using the test socket on the master socket, you should be removing ALL of the home wiring. This is to ensure your home wiring isn't the cause of your problems. Should the home wiring be the cause, then you would be charged for an engineer's visit, somewhere around £130 !!!
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........

Home hub 3 broadband light flashing orange & purpl...

Hi,
Broadband has stopped working with a flashing orange & purple broadband light (7 days and counting)
Have phoned bt but they failed to resolve the issue over phone - resetting, power off/on etc. Tried 4 different branded adsl filters, alternative router but still no connection. Only 1 main socket, no extensions connected, doesn't have a test facility(older style socket). Tried 17070 quiet line test - sounds clear. Phone line test reports zero faults.
Details from home hub 3 Broadband > connection tab
Line state: Connected
Data Transmitted/Received (GB): 0.0 / 0.0
Downstream: 7.938 Mbps
Upstream: 448 Kbps
ADSL Settings VPI/VCI: 0/38
Type: PPPoA Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 16.7 dB / 26.0 dB
Line attenuation (Down/Up): 10.8 dB / 5.0 dB
Output power (Down/Up): 17.9 dBm / 12.4 dBm
FEC Events (Down/Up): 10905 / 0
CRC Events (Down/Up): 11 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 31 / 0
Error Seconds (Local/Remote): 121 / 3
Broadband > Internet tab
Connection time: Connecting
I suspect the issue is at the exchange, has bt disconnected me and plugged someone else in? Any thoughts welcome.

you appear to have tried everything suggested by BT for purple/orange flashing constantly and not solved the problem. the help pages then say if that has failed then contact technical support but I would contact the forum mods instead for help
contact mods
can take up to 3 working days for mods to contact you
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I am trying to connect my ipad to my bt home hub have put in wireless key code but still not connecting

i am trying to connect my ipad to my bt home hub have put in wireless key code but not connecting

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Bt infinity home hub flashing orange

Last night we had a power cut and since then my power light on the hub is just flashing orange, I've tried turning it on and off, pressing restart and turning on and off atplug yet it just flashes orange. Any ideas?

Are the lights synching on the openreach box (white one)?. If they are you should synch on the HH3, if not there is an issue with your line. Is anything unplugged or wire come lose on the master socket?. Have a good check at all the equipment.
Please click on pink star to the left and say thanks if I have helped you at all!. Thank you. Home Hub Page- http://bthomehub.home/
BT Speed test- http://www.speedtest.btwholesale.com/
Speedtest:-http://diagnostics.bt.com/login/?workflow=Speed
Net Connect test- http://netalyzr.icsi.berkeley.edu/index.html

HT5569 im trying to connect my ipad to my bt home hub put in wireless key pass code but still not working

im trying to connect my ipad to my bt home hub put in password still not working please help

Reboot your router by unplugging it for a couple of minutes, then try it again.

BT Broadband - Red Flashing Light on Home Hub and ...

(Posting on behalf of a friend).
Good morning,
Having recently got a the latest home hub (recieved as part of upgrade to broadband package) I currently do not have a working broadband connection. Have been unable to get BT on the phone so posting here (hopefully for a resolution).
The Homehub 5 goes through its start up procedure then goe straight to a flashing red light. It has been installed just over a month and was working at the start of this time.
We have tried leaving it to cool down, removing the phones so only the broadband is plugged in and even resetiing it through the procedure identified in the help documentation. Each time, the same result.... flashing red light!
According to the BT website, the flashing red broadband light means probelm with the broadband line. Is there anything we can do on our end or should we try BT again?
Thanks in advance,
K.

are there any problems in your area http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
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How to add another router to Home Hub network.

Hi,
Hope someone can help. Here's the problem.
I have a Home Hub downstairs, which is working fine.
I want to put a desktop computer, which doesn't have wireless, upstairs, in a room which I can't get an ethernet cable to easily (we have vinyl floors, due to an allergy problem, therefore no carpets to run cables under).
I have a spare NetGear DGN2000 router, which says that it can be used as a wireless repeater.
I would like to use the spare router as a bridge or access point, linking wirelessly to the Home Hub, to enable me to connect the desktop via ethernet, and to improve wireless coverage upstairs. I know I could use Homeplugs to get the broadband connection upstairs, but I have the router sitting around doing nothing, so would like to make use of it.
I have a couple of laptops running Vista, the desktop is on XP.
I am fairly IT & network literate, but have looked at the settings and spent ages googling this without finding a clear solution.
Can someone please help?
Many thanks,
Gringo

Just be aware that bridging your two routers wirelessly will effectivly half your throughput!
It would be better to connect the two via cable and have the second acting as a standalone WAP.
I know u said cable runs are a problem but maybe have the second router in the landing or at the top of the stairs?
When using my homehub to do just this i had to buy a second router (netgear) to ask as a promary router (DHCP / DNS etc) and used the HH as WAP.
If I've helped, just click the Star - Every little bit helps
If you can't fix it with a hammer, you've got an electrical problem.

Home Hub 5 flash green light.

Our internet has been dropping out a bit lately and getting home today now all that is happening is the light on our hub is flashing green constantly. We've restarted the hub a couple times both turning it on and off and unplugging and plugging it back in again but no luck. Any suggestions? Thanks

I suggest you try a factory reset of the hub
http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-home-hub-to-its-factory-...
If you found this post helpful, please click on the star on the left
If not, I'll try again

Using master socket to test Home Hub 2

I've been having problems with my broadband dropping out. I've tried 5 different ADSL filters so have now decided to test the hub using the master socket. I'm not wireless. My question is do I need to also connect the ethernet cable to the hub whilst testing or is it just the power and broadband cables? Thanks

Thanks for your help. I don't think the lead is going to reach my master socket from my pc so I suppose there's no other way of testing it.
Does anyone have the following problem:
When my connection drops, the only way I can keep it going is by making a phone call! I just dial 1471 and leave the line open. Not very satisfactory but at least it works lol.
I don't have any other electrical items in the room except the printer, I use a simple extension socket that seems ok and I've changed the ADSL filter - have tried 5 - and I'm now thinking of calling out an engineer but don't want to incur the £129.99 fee before I've completely eliminated internal wiring problems and thought that by doing the test it would tell me if my wiring was the problem and not something outside.

Home Hub continually disconnecting

Hi,
My home hub continually disconnects, something like every hour or so it flashes amber then reconnects after 30 secs or so. However due to the nature of my work I really cannot afford any disconnections. Here are my line stats, anyone got any ideas?
Line state
Connected
Connection time
0 days, 00:03:28
Downstream
4,792 Kbps
Upstream
867 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.3 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
9.0 dB / 8.9 dB
Line attenuation (Down/Up)
45.6 dB / 27.9 dB
Output power (Down/Up)
7.2 dBm / 1.3 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
1 / 0
CRC Errors (Down/Up)
0 / 57
HEC Errors (Down/Up)
7 / 0
Error Seconds (Local/Remote)
0 / 0

Hi,
I can't really connect to the master socket, whichever bright spark built the place (it's brand new) put the master socket in the utility cupboard which has 0 floor space because of the washing machine, and I don't think sitting the home hub on top of a washing machine is a great idea?
I'm connected to an extension socket in the living room.
Download speedachieved during the test was - 3618 Kbps
For your connection, the acceptable range of speedsis 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :6584 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 4000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 3.73:16.68:79.59 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
Upload speed achieved during the test was - 722 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 888 Kbps

Orange Power Light Home Hub 2

for the last couple of days i have been randomly disconnected from my Internet but then a few minute after it reconnects. but today my internet just Disconnected and didnt come back on so i went to go an reset it.
when i went to reset the homehub i realised all the lights were off but the Power light was still on , but was flashing orange. i jsut thought it may have been my socket so i tried another one. and the same thing.
i have Treid to reset it and reset to Defaults but nothing has worked. could this be a problem with the HUb itself.
i need to find out what is causing this. any help would be really appreciated.
thanks in advanced.

This is help page for the 2 http://bt.custhelp.com/app/answers/detail/a_id/11397/~/what-do-the-lights-on-my-bt-home-hub-2.0-mean...
See if it helps if not then need to contact CS and expain you have done the test and hub faulty and you need a replacement
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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Poor service and the saga of the Home Hub 2.0

Since upgrading to Total broadband 3 earlier this year, I've had problems with the Home Hub 2.0 (type a). It keeps locking up/crashing. Its the home hub rather than the broadband connection, which when used with a Linksys modem router works fine.
I've run through usual fault finding and rectification - hard reset, plugging into test socket, countless line tests. of course trying to get BT call centre staff to understand its the home hub thats playing up/at fault, not the connection, is like banging ones head against a very hard wall. For a piece of equipment less than a year old it should work without problem. And I was tempted to go to PC world and buy a replacement modem, but decided to preserve with BT's 'help' desk.
Over the past 3 or 4 months I've probably made one help desk call about the same issue each month. Have to repeat myself time and time again and get fobbed off with another excuse, or promise of call back.
Eventually got through to a supervisor - after insisting when a call log was closed and marked 'resolved' when we were still having the problems and hadn't had a call back. Repeated my issues for the 4th or so time, went through what I had done to date (restore to factory settings, checking its logs, etc etc) he finally consented to send a replacement home hub.
I get an email telling me it would be delivered on the 6th before 6pm. But of course it wasn't. And I did as the email said, and tried to phone the number to say it hadn't arrived only to get an answer phone message saying the help desk was shut.
So wasted my lunch break today on the phone to BT trying to find out where it was, only to learn that BT had posted it to a previous address which I haven't lived at for 4 years. Well done BT, it takes real skill to be that rubbish.
Fingers crossed another new one is on its way to the right address.
I have however a couple of questions, which as I can't face phoning the call centre again I thought I'd post on here:
1) How on earth did BT manage to send the replacement home hub it to the wrong address? Especially since the original one was sent to the correct address & my delivery address is set correctly on the web portal and the agent handling the call confirmed the address? - and what are you going to do to ensure it doesn't happen again (dare I mention data protection - as the home hub pack presumably has some personal details on it..)
2) In the final call today I was asked for my date of birth and mothers maiden name so they could add it to the account - afterwards having not been asked by BT for this before on countless calls I wondered is this standard practice - or should I now be worried?
3) How do you have a sensible discussion with someone - preferably in the UK - about the customer experience? As mine as has been rubbish (you might be able to tell from the tone of this post), and I'm regretting ever having upgraded and wishing I had instead gone to another broadband provider.
4) Given that issues with certain models of home hubs seem to be known issues (at least to google) why do the call centre agents always focus on the broadband connection -(typical conversation with an Agent "..so your connection keeps dropping", Me: "No the connection is fine. The home hub has crashed again". Agent "So your connection has dropped"? and on and on) rather than actually listening to the customer. (Can you reset it - yes already have, several times and so on)
Any answers from a moderator would be welcome.
I am actually happy with BT's broadband product, and don't want to have to go through the hassle of changing provider, I'm just disgruntled at how bad the home hub has been, and how poor the customer service has been.
Thanks.

Hi EKandrew,
To be honest I have not heard of the hub locking up before. The questions you have been asked by our helpdesk are aimed specifically at your connection as most problems tend to occur here, either with slow speed or hub drops etc.
Could you be more specific in how the hub locks/crashes? What do you notice when this happens? What way do you have your connection set up?
As much info as possible would help
In answer to your questions:
1/ Sometimes we have an old address still on your account and this has not been updated for packages/correspondance.
2/ Nothing to worry about, we ask these questions for additional security. If you have quoted your account number previously this is normally enough for most things however the advisor probably just noticed we didnt have this info on file.
4/ As above, this is not a common problem and most issues that come to us are to do with your connection.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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Cannot find HP printer after upgrade to Home Hub 3...

Hello
an engineer installed a home hub 3/infinity this morning and left after about 10mins giving me a tiny getting-started booklet, a CD, and a couple of stickers to show my network keys etc. Whilst I can access the internet with my laptop, and iphone, I am tearing my hair out now (8hours later) in trying to print anything!
I am running on Macbook Air MacOS 10.7. My printer is HP deskjet F4580.
My mac cannot see the printer, in System Preferences.
The blue wireless light flashes continuously on the printer.
I have been all over various forums and I just don't have a clue what most of them are talking about.
I have printed out a wireless network test report from the printer and it seems to show the old network name (for my old home hub 2) but if this is the problem I have no idea how to change it. I can't even find the driver menu's any more. And, now i just discovered on an HP thread that there might be an inherent "firmware"(?) issue regarding BT Home Hub 3 and HP printers.
I would appreciate any insights and would be grateful for any step-by-step help, thank you. (so wanting my old home hub 2 back!)

Have a look at this link. It takes you through the set up
http://www.hp.com/global/us/en/wireless/reconfiguring-system-help3.html
Another option would be to change the new Homehub to have the same name and passkey as your old HH2 then the printer should find it. It would mean logging all your other devices back on once you had done this. See this link how to do that.
http://www.youtube.com/watch?v=egCh2dPp1zw

Put Home Hub 5 in another socket - flashing red

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