Questions - Drop Lines & Responsibility, Noise, En...

Hi,
I wonder if you could answer a few questions:
#1 Are BT/OpenReach responsible for the wire from the back of the NTE5 master socket and beyond?
I believe I am only responsible for anything from the master socket "inwards" inside my home. #151 faults have told me I am responsible for everything within the boundary of my property.
#2 Our local area is all underground cabling. The phoneline comes under the front gardens (semi-detached), and appears at the wall, middle of both houses. Small circular junction box, line off to each house. The cable from the junction to our house is 6-core white cable, looks suspiciously the same as the internal extension wiring you can buy yourself. Should this quality of cable be used externally?
#3 There is a second phone line to our home from the junction box, we have never had a second line so presume the previous owners asked for this. The line is not connected, I have removed the wall socket it went to and clipped the cable back. This 2nd line cable is a simple grey 2-core, and I have noticed that it has a break in the outer sleeve, and can see the bare metal of the enclosed cable. Would this be a free of charge visit by an Engineer to remove?
Background:
Two weeks ago, I was prompted by failing internet connection to do the quiet line test using a corded phone in the master socket. To say there was noise on the line was an understatement! Unfortunately #151 fault did a line test and reported no problems. Then warned of £130 call out charge, and asked if I wanted an Engineer out. Of course I didn't want to risk it, replacement router seemed to coincidentally arrive when the line noise had subsided.
Back to testing today, same quiet line test, still have feint noise on line. Nothing spectacular but all the same, I'd rather it resolved.
#151, same routine. Do a line test, no fault, warn of £130 charge and ask if I want an Engineer out.
Here lies the rub, I am wondering if the broken second line cable and/or the internal quality cable on their own would be sufficient for an Engineer to visit anyway, ie FREE. Can I get an answer out of #151, no I can't. The ropey answer to question #1 above from #151 leads me to believe I can't get off the call centre script of "do line test, book engineer."
I wish I was responsible for the line within my property, I could happily remove and replace the cables!
edit: coincidentally two weeks the weather was very bad, torrential rain and wind. Now it's sunny, calm but **bleep** cold. This "noise" has been on and off over the years, but hasn't caused internet issues until now.
Solved!
Go to Solution.

chadders74 wrote:
Apologies, please subsitute "Test Socket" for "Master Socket" in my original post!
After reading other posts, I am just worried about an Engineer turning up for "line noise" and there being none on the day in question, and thus being on the receiving end of a £130 bill.
edit: I am trying to ascertain if the outside cables are in fact "an issue", and will lead to a guaranteed free Engineer visit regardless of line noise.
Well if the noise is still there at the test socket, then there is an external issue somewhere. The "internal" cable used outside does not sound right. It could have water ingress causing all manner of problems.
In theory, Openreach should do what they call a "Quality Check", at the cabinet and distribution point, especially if its a repeat fault.
It could be a high resistance connection or corrosion.
Charging is a difficult issue. It all depends on how the Openreach technician closes their job. Sometime charges can be raised by mistake.
I would report it as an intermittent noisy phone problem which happens when it rains, and mention the poor state of the external DP (Distribution Point). Do not report it as broadband fault
With luck they should repace the wiring, and remove any unwanted terminations, which could be introducing noise into the line.
If the Openreach technician does do work outside, then he should make sure that this is recorded as the possible fault, and not "fault not found (FNF)" or "right when tested (RWT)".
If that is done correctly, then you should not be charged. You may like to mention it to them
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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PPPoA
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Interleaved
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Loss of Framing (Local)
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0 / 4294967264
CRC Errors (Down/Up)
672 / N/A
HEC Errors (Down/Up)
N/A / 0
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Message was edited by: Alley_Cat

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Attachments:
PCI6034E_21210_1V.jpg ‏68 KB
PCI6034E_21210_0.1V.jpg ‏70 KB
PCI6034E_21210_0.01V.jpg ‏72 KB

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I'm trying to standardize an address (using DQXI USA Regulatory Address Cleanse) that contain address and building/room data. The standardization process seems to drop important pieces of the address that are needed for delivery.
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>
Ryan Champlin wrote:
> I'm guessing that you are using the "Stadardized" output fields rather than the "Best" output fields? If you use the "Best" fields I think you'll be fine.
>
> Could you let me know if you got this working or if this works and we can go from there.
>
> Thanks,
> Ryan

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