Re: BT has cancelled my broadband WITHOUT my conse...

I phoned BT last week on Tuesday, 23rd March 2010 to launch a request to move my telephone line AND broadband service to my new address.I was told that my telephone line will go active on 29th March and my broadband service will go live on Tuesday, 30th March 2010.My telephone line started working at my new address on 29th March as promised..you can imagine my horror on phoning BT this morning (Wednesday ,31st march 2010) wondering why my broadband didn’t go active as they’d promised last week only for them to tell me that my contract had been cancelled without my knowledge!
I know I had two months left on my contract but that’s no way for BT to cancel my contract WITHOUT my consent!..Had it been the other way round, I’d been hounded like hell by them!..They’ve got the nerve to tell me that I can get my broadband set up no problem but it’ll have to be a new contract!!..that angers me!..As weird as it sounds, I never had any problems with BT ,in fact, I was considering extending my service with them but they’ve put me right off!!
I phoned them today at 12pm and I was on the phone with them for 40mins only for this GUY with a very strong Indian accent hang up on me!!..
They haven’t heard the last of me!,my sister is a laywer and she says the they’r ein breach of my /their contract.The contract works both ways and they’re liable for damages!!
Im definitely taking this matter further!!
It’s a disgrace!

Hi Centrine
Welcome to the BT Community Forums, sorry it is not under happier circumstances.
I am also sorry for the experience you have had when moving home. I'd like to see if we could get this resolved for you. Can you email me at [email protected] with your account details and either myself or one of the Moderation Team will be in touch to help.
Please include a link to this thread in your email.
Thankas
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Someone has cancelled my contract without me knowi...

Hi I had an email from bt on 28-03-14 saying about a cancellation of my contract? I have had no contact with bt to cancel my contract and they are requesting I pay over £300. I have recently moved into a new property after having a lot of problems with my previous landlady. I do not want to cancel my contract I want to do a home move when I'm settled. The contract is all paid and up to date so their should be no reason for bt themselves to cancel the contract but by the sounds of it my previous landlady has done it without consulting myself? Surely that isn't allowed by bt? How do I stop the contract from being cancelled?
Thanks
X

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

I want to cancel my broadband and pay off my debt.

Recently I was shocked to discover that my direct debit had been altered to £73.50 a month! I was informed, upon contacting your billing people, that this was due to a number of phone calls I had made. I have since discovered that the internet phone which was provided with the Option 3 Broadband package is no longer being produced and, therefore, my free evening and weekend calls no longer apply. No warning was given or any information about this passed to me! I have been informed that the onus was on ME to find this out! I entered a contract and the terms of that contract were made clear to me and that contract has been broken as far as I am concerned.
Ever since I made the terrible mistake of signing up for BT Broadband, I have been treated appallingly and it is my wish to cancel my Broadband and no longer have anything to do with British Telecom or its services. From day one my speeds were absolutely ridiculously slow and I had to go through the indignity of calling an Indian call centre who's staff would give the constant run around with the usual "Switch it on and off again" stupidity. We are talking speeds of less than 1meg which was not what I was paying for. I was even, on a few occasions where I said there was something wrong with the line, called a liar and had the phone slammed down on me. Throughout this time I was charged £65 a month which was way over the agreed amount but I accepted this as I was told this was the charge for installation.
This £65 bill went on for longer than I care to remember (And certainly much longer than was necessary to pay off the installation charge!) so I contacted one of your staff who agreed that I was paying way more than I should have been and so the charge was reduced to £40 a month. I was told that it would always be £40 a month and was assured that that was set in stone and would not change. Once again your staff have lied to me.
I spoke to one of your staff recently, after they had contacted me enquiring about my cancellation of the direct debit (I had no choice as we have no income and are awaiting news on benefits and have a chronically ill baby son so any money we do manage to scrape together goes on train fairs to Great Ormond Street for his treatment. I also have a chronic kidney condition which is potentially fatal and have had to give up on my own medical treatment, essentially condemning myself to death, as I can no longer afford to get to my own appointments. I include this information to illustrate just how terrible our financial situation has become.) explaining that I wished to cancel my BT Broadband and phone package as I am moving home and simply cannot afford to have a landline and internet package anymore. I was advised that I should wait until I had further information on my move, as the moving in date had not been set yet, and call again where I would be able to cancel my package and come to an arrangement to pay off my debt (Which would be around the £140 mark - your staff are unable to give me a fixed sum as of yet) in instalments.
I called today to cancel my package on the date of 24th May 2012 (Our moving date) and arrange said instalment plan only to be told that I am unable to come to an arrangement to pay the debt if I dare to leave British Telecom and that they will have no option but to contact a debt collection agency to claim the amount in full unless I renew my contract(!). It is my understanding that, as I am not in contract with BT anymore, I can cancel my broadband package any time I please and it is also my right to arrange a payment plan without being bullied and cajoled into staying as a BT customer when I have absolutely no desire to do business with this company EVER again.

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Hi, I cant open a document I have been working on. It has previously been saved without a problem now all I get is a box stating that the file cannot be opened. Any suggestions please?

Hi, I reecntly purchased a Mac and the Pages App. But now I find that I cant open a document I have been working on. It has previously been saved without a problem now all I get is a box stating that the file cannot be opened. It is visible in both the Pages Windows and under Recent Items but just will not open. Any suggestions please?

Hi Colourdoodles,
Maybe the document is corrupted. Can you open other Pages documents? Preview may open it. Right click (or control click) on the document in Finder and Open With > Preview.
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Ian

Problem: [Microsoft][ODBC SQL Server Driver][SQL Server]The Microsoft Distributed Transaction Coordinator (MS DTC) has cancelled the distributed transaction.

Hi Gurus,
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Microsoft OLE DB Provider for ODBC Drivers 80040E14
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Still does not work. I have allow MSDSTC in my firewall list.
Hi dudskie,
Have you try to use DTCTester or DTCPing to verify MSDTC functionality over the network? Please refer to the following article:
Troubleshooting Problems with MSDTC:
http://msdn.microsoft.com/en-us/library/aa561924.aspx
Use the DTCTester utility to verify transaction support between two computers if SQL Server is installed on one of the computers. The DTCTester utility uses ODBC to verify transaction support against a SQL Server database. For more information about
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Use DTCPing to verify transaction support between two computers if SQL Server is not installed on either computer. The DTCPing tool must be run on both the client and server computer and is a good alternative to the DTCTester utility when SQL Server
is not installed on either computer. For more information about DTCPing, see
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If you have any feedback on our support, please click
here.
Hope this helps.
Regards,
Elvis Long
TechNet Community Support

Is there any way of cancelling a broadband order o...

Is there any way of cancelling a broadband order on the grounds of unreasonable delay in fulfillment? I've moved house and office I was told that my phone number would be moved and my broadband set up within two weeks - that is, one week after moving. This was just about acceptable since moving is always chaotic and friends, clients and colleagues expect it. But I run my business from home and I have been told today (19 Jan) that I will have to wait another week.This is unacceptable to me if I can find an alernative supplier who will set me up within the next few days.

Welcome to the BT Residential Customers forum
As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/
Thanks
For information, this may help regarding any claims.
http://www2.bt.com/static/i/btretail/panretail/terms/bt1121.htm
Bear in mind, its Openreach that do any provision works for all service providers, so cancelling and changing providers, would send you to the bottom of the queue.
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BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

My apple 6th gen nano turns on but only has a bright light without images

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HP Partner and Store Locator: (I try to search your city, but doesnt work well. Suggest you call for quick response)
http://www8.hp.com/us/en/store-finder/index.do
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Thank you so much. If you think my reply helps your product, please help to close this case once you feel comfortable. And, click "KUDOS".
I work for HP.

How to check who has cancel jobs in SM37

Hello every one.
Can any one explain how to check who has cancel jobs in SM37(job overview).
Is it possible to know such logs.
In sm37 its only gives details about jobs what ever.
Thanks & Regards.

hi.
Use SM 36 for creating the job...and SM 37 for displayin the job...here
u can see some details such as job name,job modifier name,modified date from which date to which date....but u must know the job name den only u can find the modifier name there...
it is possible to know such logs.....
select the job..in that screen job log button is there..select the button,can get the job log ..ie start time and end time and some other informations..
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assign sum points if applicable...
regards,
ramanan

Can GarageBand 6.0.5 be installed on a computer which has GarageBand 5.1 without having to trash 5.1 and all associated folders. Meaning, will 6.0.5 write over 5.1 and replace it

Can GarageBand 6.0.5 be installed on a computer which has GarageBand 5.1 without having to trash 5.1 and all associated folders. Meaning, will 6.0.5 write over 5.1 and replace it

1212 Music wrote:
will 6.0.5 write over 5.1 and replace it
if you do nothing but install it, yes.
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My macbook pro will not shut down. It tells me that safari has cancelled shut down and to quit safari and try again, but every time I try to quit safari it won't let me. I need help...I don't know what to do.

My macbook pro will not shut down. It tells me that safari has cancelled shut down and to quit safari and try again, but every time I try to quit safari it won't let me. I need help...I don't know what to do.

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Never once has my phone updated without deleting everything. It says "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes. I can't call for help because my phone is frozen on the screen with iTune

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Morning AppleHlumamkhululi,
Thanks for using Apple Support Communities.
In most cases, the connected iPod needs to be restored.
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I was informed my credit card expired in February but was not informed until March. I logged in and updated the new expiration date but now Netflix has cancelled my subscribtion. What can I do?

Was informed by Itunes that my credit card expired in February but was not informed until March. I logged in and put new expiration date but now Netflix has cancelled my subscription. What's up with this?

Contact Netflix and ask them.
Contact iTunes customer support and ask them.
Why would you think anyone in these user to user support forums would be able to assist in this matter?

HT3275 My Time Capsule has been backing up without any problems and all of a sudden it stops reading on my computer. The external hard drive beeps three times and the motter wont run within. What happened?

My Time Capsule has been backing up without any problems and all of a sudden it stops reading on my computer. The external hard drive beeps three times and the motter wont run within. The light that usually blinks while in use is no longer blinking and is on constant. What happened?

abailey46 wrote:
My Time Capsule has been backing up without any problems and all of a sudden it stops reading on my computer. The external hard drive beeps three times and the motter wont run within. The light that usually blinks while in use is no longer blinking and is on constant. What happened?
Sorry we are unclear as to the external hard drive and its connection to the TC..
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Are you actually running Snow Leopard as the profile states?
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My subscriptiin has cancelled

Helllo
My payment has decline so that why my subscription has cancelled. But still i have 2 days left of my subscription.. I already changed the payment method.. Can I continued my same unlimited calls to india subscription. Plz help me out..

Rajeshgarg15 wrote:
Helllo
My payment has decline so that why my subscription has cancelled. But still i have 2 days left of my subscription.. I already changed the payment method.. Can I continued my same unlimited calls to india subscription. Plz help me out..
Unfortunately, Skype discontinued its Unlimited India subscription last month. Skype is not renewing those subscriptions. There are now 4 subscriptions for calling Indian telephones (60, 120, 800, or 2500 minutes per month). If you want to continue with a subscription for calling telephones in that country, you would need to select one of these subscriptions.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

BT terminated our business Broadband without us kn...

So on the 23rd April, BT disconnected our Broadband, without our knowledge or authorisation, and as we are an online business we've lost customers and credibility in the days that it took for the faciity to be set up again! We even had to buy a dongle with a sim card & data contract to try and retrieve some broadband connectivity.
I've written to BT at Durham, describing exactly what they did wrong and the nightmare process we had to get through to get the Broadband facility up and running again. I stated that we need recompense for the extra expenses we've incurred and the loss of business.
I've not had any reply from BT acknowledging receipt of the letter. I've even completed the online complaints form with a copy of the letter and been given s reference number but still nothing definitive from BT!
Can anybody suggest what we should do next?
Solved!
Go to Solution.

Welcome to the BT Residential Customers forum
As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/
Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Re: BT has cancelled my broadband WITHOUT my conse...

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