Re: GCU didn't apply towards trade in.

I also had the same problem my 10% trade in didn't go through and I'm a GCU member. I still have the trade in receipt if you need it.

Hi RicardoMiranada,
I'd be glad to take a look at your recent trade and make sure your GCU benefits are properly applied. I'll need to gather some information in order to do so, so please make sure to check your private messages when you can. As always, you can check your PMs by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
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GCU Discount Didn't Apply to Purchase In Store

I bought a couple items and my GCU discount didn't apply. I have never had this problem before. What can be done about? I still have my receipt but don't want to have to go all the way to the store to return and re-buy.

Hi 1988,
It is strange that your My Best Buy member ID associated with your active Gamers Club Unlocked membership was attached to your purchase, but you didn't receive the benefits. I'm sorry for any hassle it would cause to return to the store to have this straightened out.
Using the email address you registered with the forum, I was able to locate the purchase. It would seem that your items should have qualified, and I am sending you a private message with further information in regards to this. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
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20% off GCU did not apply at register

Had an issue today when I went to pick up my Forza Horizon 2 pre-order. Even though my rewards info was accepted in the system, the 20% GCU did not get applied to my purchase. The cashier had no explaination to offer, other than "they are changing that program to have different offers now." I knew that was completely pulled out of left field, so I asked her if anyone else had this same issue today. She said that, yes, a few people also had the same thing happen.
My 'My Best Buy' account info is listed on my receipt, so I don't understand why GCU didn't get applied. I did receive my DLC code, so that is a plus. Please help. thanks

Hey once again jeremygary,
If you believe your Gamers' Club Unlocked discount did not apply to your purchase, then you will need to return to your local store's customer service desk when you have the chance to do so. An on-site rep should be able to re-ring the sale, making sure that any applicable discounts and promotions are properly applied. If you have any additional questions, remember that you can always ask to speak with a member of the on-site management team.
Thanks for reserving your copy of Forza Horizon 2 with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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Didn't receive 10% trade-in bonus for GCU

Store 181.
I traded in 3 games, received the 50% trade-in bonus from this week's promotion, but I did not receive the 10% bonus that I am due from my Gamer Club Unlocked subscription.
To slightly complicate things, I think I threw away the receipt that I was given. I thought that maybe I could print something from bestbuy.com, but this transaction hasn't posted yet, and after looking at previous trade-in transaction that have posted to the website, it doesn't look like the posted transactions contain any sort of transaction number or anything.
So first of all, I guess, how can I go about getting another copy of my receipt? Secondly, how can I get the 10% that is owed to me?
Thanks

Hello downthesun01,
Thanks for being a Gamers Club Unlocked member. We appreciate your loyalty to gaming with Best Buy. Thank you too for trading in your games with us. I am sorry to hear you may have missed your Unlocked benefits.
A receipt would be needed for any support to be provided, so I'll send you a private message so we can get the conversation started.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
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GCU Discount not applied on purchase

I bought the Gamers Club Unlocked card online and took it into the store to activate it. After activating, I bought 1 game and preordered another (paid in full) game in store, using a $15 RZ certificate for part of it. I asked the cashier if it took off the 20% for Gamers Club, and he said he thinks the RZ certificate "supercedes" the Gamers Club discount. I didn't believe this was true, but didn't have time to argue and/or wait for a manager to try to figure it all out. First, is this true? I don't believe it is, because that wouldn't make much sense. Second, is there are way I can get the discount applied on those two games? If not, I can just return them and fix the GCU issue and rebuy them. If I do this, do I get my $15 RZ certificate back, or is that lost forever? Thanks!

Hello midwestpunk24-
I’m glad to hear you joined the elite of the elite by purchasing the My Best Buy Gamers Club Unlocked membership. Unfortunately, it sounds as though the store associate wasn’t completely up on how the program works and for that I apologize.
If the membership is activated correctly at the store, you should see the 20% discount on the new game and you should also be able to apply a rewards certificate to the purchase as well. With pre-orders, since you are not actually buying a game yet, the discount is applied when you pick up the game; in addition, reward certificates are not able to be used on a pre-order, so this transaction may have been tricky.
However, the main issue that I see is that it appears the GCU was not activated correctly, which is why you most likely did not see the 20% discount. If you can send me a private message with your full name, My Best Buy membership ID number and the BestBuy.com order number starting with BBY01 that had your GCU membership purchase on it, I can look further into this.
You can send me a private message by logging into the forum and clicking on the button across from my name on this signature.
Thanks!

Can we prorate discounts and apply towards our bill?

I have been on staff at CSUEB for over a year now, however I just found out today that I could've been getting a monthly discount on my bill. If employment verification is provided... can I prorate my discount for the previous 12 plus months and apply that towards my bill?!

Employee discounts are not applied retroactively. And once you apply for the discount, it can take one or two billing cycles before you see it applied to your bill.

Family share purchase not applied toward itunes gift card credit

I'm using the icloud family share program for my family. My son has purchased some songs on itunes but my credit card is being billed instead of the credit balance I have on my shared itunes account. Has anyone else had this same problem and how did you resolve it?

I believe the credit would have to be on his iTunes store account, not yours, in order to be applied to his purchases before any balance due is charged to the organizer's credit card. Your purchases would be charged to your credit first.

Purchased MacBook Pro and they didn't apply my Educational Coupon

I purchased a MacBook Pro 15 in 10 days ago & am trying to get 1888 Best Buy to use the educational coupon that wasn't used during the transation in the store. They refuse to do it because they can't apply coupons. I'm unable to go to the store since we are on vacation and won't be back for a couple of weeks.

Hello daamaa-
I hope that you’re having a great time on your vacation and I hope that your MacBook Pro has been a good part of that vacation. Vacations can definitely be expensive, so I can understand wanting to save some additional money with your student coupon.
In looking over your purchase history, it appears that you received a price match the day after you made your purchase. Per our Price Match Guarantee here, coupons cannot be used in conjunction with a price match, so we would be unable to apply your Student coupon to the MacBook purchase.
As an FYI, as of 6/7/15, Best Buy no longer allows the combining of the Student coupons with the Mover’s coupons. You are only able to use one or the other on applicable purchases.
I apologize for any disappointment that this may cause you.
Sincerely,
Bill|Senior Social Media Specialist | Best Buy® Corporate
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GCU membership not applied to online account

A GCU membership was purchased using my account, however it is not tied to my online account. The card was used in store and the discount was received on a new game. I also see the purchase in my purchase history on my online account. What could be going on here?

Hello dragonpark,
We need to fix this now to get you the Gamers Club Unlocked benefits! So it's fixed.
You can view the current status of your account by clicking here and logging in. After you log in, please click the "Rewards" page. Your status and expiration should appear on the right side of the page.
Let me know if you have any questions or need any help.

I didn't apply for the up-to-date programme within 30 days can I still get Pages, Numbers and Keynote for free?

I was told I would be able to download Pages, Numbers and Keynote for free with my new Macbook Pro however I got it as a Christmas present and as it was bought on the 8th of November I missed applying for the up-to date-programme within 30 days. I was wondering if there was any chance of talking to apple and downloading the apps anyway, and who exactly i would need to contact.
Thanks in advice for help

Solved the problem- I contacted apple on their support line found on this page... http://www.apple.com/uk/support/mac/ and they were really helpful and talked me through what to do on the phone, I now have all three productivity apps. Hope this helps

Still image issues (I've already read the other similar post- didn't apply)

Still having issues with still images in my timeline. Viewer they're fine, Canvas they're repulsive.
Seq. settings are NTSC, 29.97, 48k. I have tried several different extensions for the stills and have even tried importing them at different sizes. I know I'm not the first person to incorporate stills in my timeline - how do I solve this? (I followed the advice on a similar thread from a few days ago).
Also, I exported a small clip and viewed it on a different computer as a QT file and it was just as bad.
Please help. I'll make you a mix cd or a burrito if you can help me out. Thanks.

#1 Transitions "Insufficient Content"
Shane's Stock Answer #1: Trying to add a Transition and get the error "Insufficient Content"
A full 1 second cross fade reaches 15 frames into each clip. So, if you want to change a cut to a cross fade, there has to be at least 15 additional frames of each clip. Say you're trying to cross fade from one clip into the very first frame of a second clip. FCP cannot 'create' 15 more frames of the second clip to do a cross fade. If they're not there, you're out of luck.
What you are running into is that you are marking an out point at the far edges of a clip then adding a cross dissolve, say 30 frames (one second) in duration. Since the dissolve is centered on the cut, it will start 15 frames before the cut, and try to go 15 frames AFTER the cut...which it can't do. What you need to do is plan how long your dissolve will be and back-time your cut so that it works.
You need to make sure that your clips have enough media (called 'handles') at the beginning of the incoming clip and at the end of the outgoing clip for the transition. For example, if you have a 1 second (30 frame) dissolve, your in and out point need to be at least 15 frames from the edge of the clip.
I have them all here:
http://library.creativecow.net/articles/rossshane/fcpfaq.php
http://library.creativecow.net/articles/rossshane/fcpfaq2.php
http://library.creativecow.net/articles/rossshane/fcpfaq3.php
Most of them...I keep adding.
one of the most popular is number 8:
Shane's Stock Answer #8: External Monitor Viewing
If you are working with DV, this is simple. First connect your computer to a camera or deck via firewire, Then connect the camera/deck to your TV/Monitor via RCA or S-Video.
Then start up your camera and tv, then open fcp.
Go to the View Menu, choose > External video > all frames
VIEW>Video playback should be Apple firewire NTSC (If you are using an NTSC set)
VIEW>Audio playback should be Audio follows Video
Techinially, this should send synched video to your TV
If for some reason you can't view your timeline on your external monitor, there are a few things to try:
1) Make sure that the camera/deck is connected and powered on BEFORE you open FCP.
2) In the Final Cut Pro menu select AUDIO/VIDEO Preferences and make sure your signal is being sent out thru Firewire DV.
3) Go to the menu and select VIEW>EXTERNAL>ALL FRAMES.
4) Click in the % box above the image and select FIT TO WINDOW.
5) Go to VIEW->refresh A/V devices
6) Make sure the Log & Capture window is closed
If you want it to play in both the canvas and the external monitor you need to go to the FINAL CUT PRO menu and select AUDIO/VIDIO settings and make sure MIRROR ON DESKTOP is selected under the PLAYBACK OUTPUT section.
If you are working with HDV footage, FCP 6 allows you to view this via firewire, but ONLY as downconverted DV. It won't look the best, but you can see it. To do this,
If you need to view any format other than DV at full resolution, then you need to look into capture cards. Several standard definition and high definition models are available from www.aja.com and www.decklink.com. With these options you'll need a proper monitor to view full broadcast colors, but all models allow for realtime standard definition downconvert, allowing you to view HD on an SD monitor.
The Matrox MXO is another option that is output only, but allows you to view your footage on an Apple Cinema Display at full broadcast quality.
Shane

A purchase has mad for netflix which is not mine and I didn't apply to pay for it

One of my friends unfortunately he is new in apple product and doesn't know much. He made a purchase for netflix y trying to make a payment by his credits. But netflix suddenly charged my gift card from apple card and they charged me which is not right. I need a refund for this purchase. Thank you

Contact iTunes customer support.
Stop letting your friends use your Apple ID.
There are no purchases made from Netflix, Netflix is a monthly subscription.

Didn't receive 10% bonus or points for GCU

Hey there,
Just wanted to report that I traded-in about $200 worth of games on 11/2 and didn't receive my 10% bonus during the transaction. Staff said they logged my GCU in when doing the trade, but I'm also not seeing the points on my Account History. Anything we can do to get me that bonus and the missing points?

Hi WarLama,
Sorry to hear your Gamers' Club Unlocked bonuses might not have been applied to your recent trade! As long as your My Best Buy membership information was captured during the transaction, then these bonuses should have applied automatically.
I've sent you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Is there any way to know how many copies of the same game I bought with GCU?

I've bought Dying Light for ps4 probably twice or three times now.. Do return and rebuys count towards your limit of 3 copies of the same game bought with GCU? Or trade up offers? Or on a minimum of $5 deposit? Or does it have to be fully paid off to count?
After purchasing the game today and having the employee adjust the price of the game for me since this physical weekly ad showed that Dying Light for GCU members is $31.99, I see on my receipt that there is no unlocked game discount. It just says sale price and price match discount. Now, the first employee tried to adjust it for me and applied my GCU which showed $39.99. When she adjusted it to $31.99, it went down to $25 so I guess GCU was applied even after adjusting it. She then called a manager and adjusted it to $31.99 and I got the game for $33+tax.
So I'm guessing this purchase didn't count towards my limit since I didn't pay when GCU was applied and when it was adjusted, I don't see GCU game discount on receipt. Someone please confirm for me that this didn't count towards the limit. Thanks
Solved!
Go to Solution.

Hi SomethingNanika,
First, thanks for being a Gamers Club Unlocked (GCU) member! It certainly sounds like you’re taking advantage of your benefits and I’m happy that you’re so consciously aware of the limitations of said benefits. I’m also happy to provide some details around the purchase limits and what does/doesn’t count towards those limits.
When you purchase a game and pay for it fully, that counts as one towards your limit. If you return that game, that quantity of one is then removed from your limit. However, if you do a return and a rebuy, it basically counts as a wash, as you’re subtracting one and then adding it right back. Furthermore, simply placing a pre-order deposit doesn’t count towards your limit until the game is paid in full and the pre-order is fulfilled.
Lastly, if your GCU benefits aren’t applied to a purchase, then you are correct in saying that would not count towards your limit of three titles. Also, here’s a refresher:
“The limits for using your Unlocked membership will be three (3) copies of a new (i.e not pre-owned) video game software title per platform, per year. Collector's and Limited Editions count towards this title limit. Game of the Year editions, usually released much later and including additional content, do not count towards this limit. Game of the Year versions count as a separate title and have their own limit of three copies per platform, per year.”
Let us know if you have any other questions!
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Wanting to trade in my 5c for a 6?

I just now seen that if you trade in your old iPhone, then you will get a $200 gift card. I have an iPhone 5c and have only had it for 6 months and it's in really good condition and I was just wondering that if I trade it in, would I be able to use the gift card towards getting an iPhone 6? (Also, are there any catches and should I go to the Verizon store?)

You could trade it in but you would need a different phone on the line while you wait for the gift card. Once you have the gift card then you will have to purchase the iPhone 6 at the full retail price and use the gift card to apply towards the full retail price starting at $700 or something like that. The whole process could take several months. Are you willing to pay full price and wait that long?

Re: GCU didn't apply towards trade in.

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