Read this if you are thinking of ordering infinity...

Ordered infinity on 1st of June, had my conformation email after ordering stating that i would have a engineer come and do some work. asking me to be at home 8 Am till 1 PM (even though i ticked the box that said you don't have to be there for this visit as it will be external work). 13th came and no visit. OK i thought no problem as its external work no drama (lost a days pay though).
2 days later bt emailed me saying" sorry we missed you, your new appointment for the engineer will be the 18th also asking me to be at home for this visit 8AM till 1PM, Bt never turned up for this one aswell, No phone call email or text message to say why they have not turned up.( another days pay lost) so i rang bt 0800 800 150... 45 minutes later and 2 bt employees from India that could not help, they put me through to bt infinity division in England. Sharon apologised for the 2 visits that was missed but could not understand why. Sharon put me on hold so she could ring the engineers, 15 minutes later i was told that they would not be coming out today (18th) and she would put a message in there departments diary for some one to ring me on the 19th to explained why and put me on the high priority list.
7.30 pm on the 19th No phone call!!!!! so i rang again 0800 800 150. 20 minutes later and 1 lady from India i got through to the infinity diversion again and asked why no ones have rang me like i was told and promised (Sharon words not mine). Vicky from bt infinity could not believe what had happened to me and was shocked, my activation date is on the 25th and Vicky told me that i should not have had the 2 visits from the engineers until the activation date was completed ( ok £200 notes down the drain for taking 2 days off for no reason) she promised me that some one would ring me tomorrow 21st i told her i have already been feed that line yesterday but she promised they would.
guess what happened...... no phone call....... so after me ringing bt at 7.30pm tonight and finding that the department was closed via a pre recorded message (8pm is the time they close i checked) i tried one more time and got though to a lady that did not have a clue even after reading the notes on the system. she tried to ring the engineers department but got no answer. WHAT A F... JOKE... 
I have never had such bad and disorganised customer sevice in my life ( i work in Customer Service myself)
I will be ringing bt back tomorrow in the afternoon to find out if there is anyone that can really help me find out what is happening to my order.
ps. to top it all off my home hub and welcome pack was due today 21st. that did not arrive and i have tracked it. its in isle of man rang the post office and they said it had been sent there by mistake (i live in Chester) now i am worried that if everything goes ahead on the 25th i will not have the home hub in time to start using infinity lol
if you are thinking of ordering infinity good luck you are going to need it after my experience

I feel your pain Bro, had a lot of hassle when I first got infinity, and lately had a bit of hassle before and during the upgrade. There is a serious communication error between various departments at BT and this is something they need to sort out. In my opinion it has lost them a great deal of custom and a great deal of money. As I am from N. Ireland I ended up having to get in touch with my local office in Belfast to sort the problem out and they did it flawlessly without any messing about.
1. Had engineer out regarding slow speed and I suspected it was a Retail server problem, engineer told me full speed was coming into the premises and reported this back to BT and Openreach.
2. BT said there was no problem with the server, sent another engineer, same thing...etc etc...Reported back to Openreach.
3. Openreach said there WAS a problem and that they have now fixed it, guess what...not fixed.
4. Another engineer call out, same thing.
5. This went on and on for 3 weeks
Ended up doing this:
1. a. Contacted local crew in Belfast.
2. a. got a call back the next morning and was told they will not be sending anymore engineers.
3. a. Line fixed within 2 hours of the call, and yes, you guessed it. Server problem all along.
BT needs to stop automatically blaming a lot of the faults on the end user and instead listen to the customer or they would have had this job fixed that same day. Instead they wasted money sending loads of engineers which could have been available for other installations etc.

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    What a pile of dreck !
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    TBuilder wrote:
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    We had another delivery scheduled from Lowes at 8pm. Lowes showed up on time, and installed our fridge and washer/dryer professionally. They left around 8:30pm. 
    WHERE IS OUR TV FROM BEST BUY THEN???? Don't they supposed to show up before the Lowes???
    We called them again and again, but nobody answered...well, I guess it is a Saturday, and they went home WITHOUT even bother to tell us.
    Last time we spoke, you told me you are 25 mins away. Is this a lie? or you just decide to go back to your sweet home after we talk on the phone?!
    Sunday (6/7), I called the warehouse again in the morning, but no one answers, the voicemail is full as well (So I think we are NOT the only one experienced this ridicuous issue). Then we called the 1-888 number, and explained what happened. The customer rep on the phone couldn't get hold of the local warehouse neither, and told us to call back within several hours. (They did give us a case number: {removed per forum guidelines} though) We called back before noon, and was told they are not open on Sunday, and they don't know when will be get our TV delivered, maybe Monday morning.
    Ok, here is the thing, we have to work Mon- Fri, that's why we requested to deliver on Saturday. And come on, Best Buy, it is just a TV, it is not huge appliances that take you that much time.
    I can see why there was delay, ( not saying we were happy about it though...) But you could at least called us to let us know before you went home on our scheduled delivery date!!!! And were all those "45 mins away", "25 mins away" things lies???? 
    Dear Best Buy Coustomer Relations,
    I am expecting a responce back from you in a few business days from today, 06/07/15. Your responce should be sartisfying us. If we don't hear anything back from you or your responce to us doesn't satisfy us, then we will go talk to someone higher in your organization. Thank you,

    Hello MengyaLiu, and welcome to the forum,
    I’m honestly not sure why our delivery team would have told you they were on their way to your home and then not arrive without an explanation as to why. Our delivery agents should be notifying you of all necessary changes in their delivery schedules, as we realize the inconvenience any possible delay may cause, so it’s regrettable to hear we failed you in this regard. I truly apologize for any frustration this oversight may have caused.
    While I’ve personally documented your feedback here at the corporate office to ensure something of this nature doesn’t happen in the future, I’m glad to hear our delivery team was able to make this right and successfully delivered your TV yesterday. Please feel free to let us know how it went and if you have any further questions for me. I’ll be glad to help.
    Best wishes,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Read This BEFORE you update to iWeb '08

    iWeb '08 introduces a lot of features that we've all been waiting for but, before you jump right in there, you should realize a lot of people are losing their original websites.
    When you first launch iWeb '08 and upload an existing website it converts your domain.sites file to domain.sites2 file. Due to bugs in this software release, these converted files seem to be corrupted in various ways.
    Once your domain.sites file has been converted there is no way back.
    You MUST back them up.
    If you want to continue working on your old sites you will have to retain your copy of iWeb '06. When you update to iWeb '08 your original application is replaced so, if you have not run the update, move your old iWeb application out of the "Applications" folder.
    If you have already uploaded the new version and still have your iLife '06 disk then you are OK as long as you have made a "safe" backup of your original domain.sites file(s).
    For more information on this subject go to
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    This is the only info available at MacFixIt...
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    Thursday, August 09 2007 @ 11:30 AM PDT
    iWeb '08 Calamity: Lost site content, crashes, significantly increased resource usage, more
    Backup your Domain files Make a copy of this file -- located in ~/Library/Application Support/iWeb/Domain -- before attempting to update to or use iWeb '08. The program is causing serious issues for a number of readers (as discussed below), and may delete or make inoperable parts of your stored Web site(s). Saving this file can mean the difference between losing or maintaining your current site data.
    Missing site elements including photo galleries The most dire issue users are experiencing after updating to iWeb '08 is the sudden disappearance of various site elements, particularly photo galleries. Many users have reported that entire swaths of their sites are completely missing after launching the update and attempting to work with their pre-existing site(s) file.
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  • Read this if you need a security code (Sticky)

    Hi Everyone!
    I have seen a few posts asking "What is my security code?". So I thought I would make this post. Basically most Nokia phones all use the same security code by default, this is 12345. All phones are set with this code from the factory and will stay using 12345 until it is changed.
    If you have changed your security code from 12345 then you would normally need to take your phone into a Nokia Service Point. Here an authorised engineer would reset the code back to its default of 12345. You can find your nearest Nokia Service Point on this page:
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    Unfortunately there is nothing that can be done other than visit an engineer if you forget the security code , they will need to reset the code to the factory default for you.
    Cheers
    Karim
    Message Edited by vandelay on 08-Oct-2008 02:02 PM

    There have been some reported cases where operators have changed security codes on some phones.
    In these cases, the security code will be shown on the product information label on the box, usually close to the IMEI number. This number is not always marked as a security code.
    If your phone was provided to you by your network operator, will not accept the code 12345, and you are certain that you have not changed it, then it is worth checking the product information label on the box before you go for the Care Point option, just in case.Message Edited by michaels on 29-Nov-2007 10:02 PM
    If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

  • READ This if you have a Yahoo email access issues on iPhone

    It's just (10:53) been confirmed to me over the phone with 02 iPhone support that there is an email server down at Yahoo which is affecting iPhone email access for accounts set up on your iPhone with the Add Account - Yahoo Mail wizard.
    There is NO estimation for a fix time, but support advised you to access your email via the safari browser (if you are mobile) and web access during this down time. Just go to http://new.m.yahoo.com
    I hope this helps
    Follow me on twitter and I'll post updates as I get them:
    twitter.com/darrenaclarke

    Thanks very much indeed for this, daccad. Would you mind if I pasted what you've written in the appropriate thread on the O2 forum?

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