Reconnecting a remote user to the Volume Manager

I have a remote user who has been gertting a license from my Volume Manager.
At the end of last week (when there were some network issues) he was disconnected from the server, and now he can't seemed to reconnect.
He's now on a 14 day count-down (expiring 7th Dec), so he's anxious to get this resolved soon.
I've tried disconnecting and reconnecting from the Volume Manager, but that didn't help.
Any clues?
TIA
Richard
Solved!
Go to Solution.

Hi Richard,
There are a couple of things that we can try. The first is to also check the connection using the Telnet command. This allows you to check the specific TCP port for connectivity whereas the ping command is lower level than this. Instructions for this are here. If this fails then you need to check that your firewalls are allowing connections on the ports that are used by VLM.
If this succeeds then this means that your network connections should be OK. If this is the case then the next thing to check is that the correct port is set up in the License Manager of the client machine. By default the port used is 27000 but you can specify specific ports if you have set this up on your server.
Finally if this appears to be correct then attempt to connect to the server and if it still fails check the debug log of the server. This should give some more information as to why it is not allowing the client to check out a license.
Regards,
James Mc
========
CLA and cRIO Fanatic
wiresmithtech.com/blog

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