Recording Fault

Okay, I'm trying to help somebody else with a problem in CS5.5 and it has me puzzled.  (And I'm pretty sure it's his hardware, not Audition btw.)
He describes it as the wave form go crazy every few seconds on his speech recording--but the audio keeps playing back though with some level issues sometimes.
I went through the usual litany of reinstall drivers, shut down back ground stuff etc. etc. to no avail and finally had him send me a short sample of the problem.  It's very strange.
This first pic is the whole waveform and you can see the "splats" every so often--but it all does indeed playback without the expected noise:
Going a bit tighter, you can see that the glitches are some form of very LF wave:
...and going in very tight, you can see the modulation on the LF waveform--in this case speech--that plays back in Audition:
My next instinct was a problem with his interface (Focusrite Scarlet 2i2) but he says he's tried an old Tascam interface and got the same result, maybe a bit less frequent.
FYI there's an audible noise on the whole file as well.
Any thoughts?  Only thing I can come up with is a fault USB port on his laptop letting some voltages creep in.  Any other ideas gratefully received!
Bob

Bob Howes wrote:
I'd love to try the Focusrite self powered but, alas, it's ONLY bus powered.
(I have to admit I'm somewhat gratified that it's not something obvious I've missed.)
Er, there is...
Run the Focusrite via a powered hub? That will stop the internal power having anything to do with what happens in it. If it changes anything at all about this, that's at least a clue.
Bob Howes wrote:
I hear a constant wavering "whine" at quite a low level throughout but the guy with the fault hasn't mentioned that.  Just look at the waveform on the "silence" there's certainly something there.
Well that's definitely a case of 'measure amount of weird', because that shouldn't be happening. And what's more, most of these sorts of noises generally do get traced back to power, grounding-type fault conditions. Can't find any other references to this sort of problem with starlets though - and like you mentioned, the tascam does this too. How is it with the internal sound device on the laptop? And what sort of laptop is it?

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    There are also maintenance scripts that need to be run, either automatically, or manually. It is easy to run these scripts manually, and requires no third party software.
    Open Terminal, and type *sudo periodic daily weekly monthly* and press Return. Enter your password, and press Return. When the command line prompt returns, the scripts are finished, and maintenance is done. If this has never been done, or the machine has never been left on overnight, it may take more than a few minutes.
    Failure to run maintenance scripts, will result in a backlog of invisible files, and can greatly affect performance. The longer without maintenance, the greater the backlog.
    There are other items that one may wish to include in their maintenance program. I find this article to be informative.
    So, why does this keep happening? What should I do to make it stop?
    Maintain your OS, and be kind to the Tiger! In In turn, it will be kind to you.

  • New Look Black BT Vision Box - Failure to record a...

    I had my original Silver BT Vision box replaced due to catastrophic failure. I was given the new black BT Vision box as a replacement. Not only does it fail to record programmes as outlined in the posting by StuartH, but it has a habit of re-booting itself.
    When setting up recordings on my original box; of there was a recording conflict, I was able to immediatly resolve the problems by being able to see immediatly which programmes I could choose to record. This is not the case with the new box. When trying to set up recordings for the following week on the new box and a conflict occurs where there are more than two programmes selected I get a red banner across the bottom of the screen telling me that "you can only record two programmes at the same time (VRC001)", without being able to easily find out via the box search system which programmes are in conflict.
    I cannot find any reference to this error code anywhere or fault message anywhere on the internet.
    Has anyone else had this problem?

    Hi Expert_Tech,
    Thanks for the post and welcome to the forum.  Sorry to hear of the problem you are having with your BT Vision service.  I would like to look into this for you.  I will need your details to do this.
    Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
    Cheers
    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Long running faults that BT refuse to fix - Am at ...

    Hi,
    I have two faults that I can’t get resolved despite one of them being over 4 months old and I am at my wits end. Nobody seems to want to take ownership of my issues and I am becoming increasingly frustrated with the lack of support.
    I have an intermittent fault where I can’t dial out. Sometimes this will last a few minutes, other times it can be half an hour or more. It affects all numbers including 1471 & BT line test numbers and occurs with any handsets including a wired handset in the test socket. I get a dial tone, dial a number, it dials then either goes back to the dial tone or is silent (with background hiss). This can occur at any time of the day and can be either the first time I have dialled or can occur randomly after trying.
    I have now had 9 engineers to the property and each one hasn’t been passed any previous notes by the faults team despite me insisting that it would really help if they could see the call history before they waste their journey.
    I have had 3 new NTE5 boxes, had every D-side connector checked from here to the exchange, been put on to a different dropwire and even a different pair up to the Exchange. I have had my port swapped but still the problem occurs. Caveat – This is what I have been told, none of this may have actually occurred.
    I have had two engineers present in the house while the fault occurred and they both confirmed with their test equipment that I had a fault.
    This has been occurring since December the 26th 2011 and it is now April the 27th 2012.
    My second fault which has been on-going for around 2 months now is that when I dial either 0800 800 150 or 151 I get an automated message saying that I am not a BT customer and then the line drops.
    I have played recordings of this to the faults team but they just don’t understand. In fact there seems to be a total lack of comprehension from them on this issue and therefore any attempt to pass this up the chain for a resolution. In fact it seems that they just want to get rid of me as quickly as possibly after reading from their crib sheet and get on to the next call.
    Here is a transcript of the latest recording I have
        Hello, thanks for calling BT. If you’re calling from the number you want to talk about press 1
        * I press 1
        Thanks I can see a fault was recently reported on this number. If you calling about this press 1
        * I press 1
        Please hold, please hold, rings, please hold while we check the details, please hold, please hold, rings, sorry, since you are not a BT customer you will need to discuss your request with your current telephone provider.
    To get through I have to repeatedly press the # key until it bypasses the automated system. Upon talking to someone they always confirm that I am actually a customer, which I am quite aware of and so is my Bank.
    Before these issues were reported I did have another problem whereby the line would not allow any incoming or outgoing calls. This was resolved fairly quickly at the Exchange by swapping my port and I was advised that my line was being interrupted every time the adjacent line was in use.
    I do have ADSL form another provider and am running VOIP phones from this and one engineer even suggested this could be the cause of the fault but I and they have reproduced both these issues from the test socket on their test equipment which obviously removes any ancillary wiring or equipment from the equation.
    As you can see I have been given a right run-around by BT and am now looking to escalate this and would appreciate it if anyone could offer any suggestions. It would really help if I could speak to a UK based team so we can remove the language barrier issues that seem to be causing a lot of my grief.
    Thanks for taking the time to read this.

    Sorry to drag this up but just had a similar problem that no-one at BT is interested in and spotted this thread.
    I can dial a number, then it goes back to the dial tone, sometimes i get an hour of this, sometimes a minute, its intermittent, but it's very annoying but it's every day. After 3 engineers visits and many chats with the call centre's [located god knows where] after the last call they have given up, and i'm passed the point of wanting to go through it step by step yet again. I even used my old phone, [BT issue] even bought new ones, disconnected my extension, etc etc it made no difference, incoming calls on my answerphone often state "interupted" when there's been no one in.
    I have asked Virgimedia to take over the BT number [i have had an unused but working line for about 10 years with them] as i said after Bulldog fiasco i had, that i would never leave BT ever again, well guess what.
    On ringing them to inform BT, the guy said "unbelievable" "3 engineers ??? " "the call centre cancelled your 4th visit ??" etc etc.
    Well i have had enough, they even asked how my Broadband was [which i dont have with BT], i was going to say better than my **bleep** phone line thanks.

  • Unable to create records in database using PHP Data Service

    Hello, I've been stuck on this for a few days and search up and down for this on the net, no response I've found has worked, so I come to you...
    Here are the steps I've taken, I think it's pretty standard
    1. I have a macbook pro running osx 10.7.3
    2. I installed MAMP all default (I've acually reinstalled this because someone suggested this might fix it)
    3. Thru phpMyAdmin I created a database called my_test
    4. In that database I created a table, this is the export of that table: (I've also tried this with InnoDB which is the default)
    CREATE TABLE `customer` (
      `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
      `name` varchar(50) NOT NULL,
      `email` varchar(150) NOT NULL,
      PRIMARY KEY (`id`),
      UNIQUE KEY `id` (`id`)
    ) ENGINE=MyISAM DEFAULT CHARSET=latin1 AUTO_INCREMENT=1 ;
    5. I created a new Flx Project (Running Flash Builder 4.5.1 Premium)
         Project Name: PHPTest
         Application Type: Desktop (Although I've done the same thing with Web and got the same results)
         >> Next
         Application Server Type: PHP
         Web Root: /Applications/MAMP/htdocs/
         URL Root: http://localhost:8888/
         Clicked 'Validate Configuration' and that worked
         Output Folder: /Applications/MAMP/htdocs/PHPService (default by Flash Builder)
         >> Finished
    6. On the Data/Services tab on the bottom I click 'Connect to Data/Service...'
         Select 'PHP'
         >> Next
         Select 'Click here to generate a sample'
         Select 'Generate from database' radio button
         Username: root
         Password: root (default for MAMP)
         Host name: localhost
         Server port: 8889 (default for MAMP MySQL port, the HTTP port default is 8888 which in both cases seem to work but every video I've seen that uses MAMP on youtube uses 8889)
         Database: my_test
         Click 'Test Connection' (works)
         Table: customer
         Primary Key: id (this field is greyed out and Flash Builder selects 'id' which it figures out from the SQL table)
         >> Click OK
    7. Then if I don't have the Zend Framework folder in my /Applications/MAMP/htdocs/ folder it tells me its going to create that and I say alright. Then Flash Builder says stuff about how this is really only for testing and not production server ready and I say alright.
    8. Then it takes me back to the Form from Step 6 when I get the chance to select 'Click here to generate a sample'
         These fields are now filled with this data automaticly:
         PHP Class: /Applications/MAMP/htdocs/PHPTest/services/CustomerService.php
         Service name: CustomerService
         Service package: services.customerservice
         Data type package: valueObjects
         >> Click Next (shows all the functions that will be now availible)
         >> Click Finished (End of the forms and it opens Dreamweaver to the php file it created CustomerService.php which I have no need to edit so I close that down)
    9. Back in Flash Builder I switch to design view and drag a datagrid onto the big white area in the middle, whatever that is called.
    10. Then below in Data/Services tab on the bottom I click drag the function 'GetAllCustomer' on top of the datagrid.
         I say yes to rebound and click ok and the view of the datagrid is updated with the colums from the 'customer' table in mySQL.
    (Now let me say that when I hit save and compile this, if I actually had records in this table that I insert thru phpMyAdmin, this does show in the datagrid. So for the whole CRUD thing I am able to get the R which is Read)
    11. Now going back to the design view in Flash Builder I will create a form to create records in the table... (I guess this isn't really a step)
    12. In the Data/Service tab on the bottom I select 'createCustomer' function and then there is an icon called 'Generate Form' that looks like a white piece of paper with a gear on the bottom of it.
    13. This opens up a new form and since I don't have a crazy bunch of fields in my table I just click Finished (If you click next you can specify which fields you want to exclude from the form but this time I don't need to)
    14. This actually creates 2 forms if you look at the code, the second just shows the return type from when you click 'CreateCustomer' button on the first form. Because they overlap in design view I drag the form out of the way so you can see the input form, the return form, and the datagrid
    15. Then I save and compile...
    (Also if your actually reading this I didn't remove the id form field, I get the same result either way, but if you do remove the form field in the code/design you also have to update the button function to not deal with the id before it gets sent off to the php page since in this case the MySQL table is set to auto_increment the id, sorry this doesn't make much sence but this little area doesn't matter much either way)
    16. Now fill in whatever data you want for name and email, try differnt numbers in the id field like 0, nothing, 1, 1000 and click 'CreateCustomer'
    (For me nothing happens, no return is put in the return field, no error pops up and the datagrid is not updated with the new record, also going over to phpMyAdmin and checking out the table browse doesn't show any changes either, I know the button is calling the function because if I add a state change in that function it changes, it would seem that the line:
    createCustomerResult.token = customerService.createCustomer(customer2); doesn't do anything)
    So any idea what is wrong here, I'm convenced it's something stupid easy simple I just can't see it.

    In case you need more info, here is a code dump on a mxml project that has this problem:
    <?xml version="1.0" encoding="utf-8"?>
    <s:WindowedApplication xmlns:fx="http://ns.adobe.com/mxml/2009"
                           xmlns:s="library://ns.adobe.com/flex/spark"
                           xmlns:mx="library://ns.adobe.com/flex/mx"
                           xmlns:customerservice="services.customerservice.*"
                           xmlns:valueObjects="valueObjects.*"
                           currentState="State1">
        <fx:Script>
            <![CDATA[
                import mx.controls.Alert;
                import mx.events.FlexEvent;
                protected function dataGrid_creationCompleteHandler(event:FlexEvent):void
                    getAllCustomerResult.token = customerService.getAllCustomer();
                protected function button_clickHandler(event:MouseEvent):void
                    var customer2:Customer = new Customer();
                    customer2.id = parseInt(idTextInput.text);
                    customer2.name = nameTextInput.text;
                    customer2.email = emailTextInput.text;
                    currentState = "Test";
                    createCustomerResult.token = customerService.createCustomer(customer2);
            ]]>
        </fx:Script>
        <s:states>
            <s:State name="State1"/>
            <s:State name="Test"/>
        </s:states>
        <fx:Declarations>
            <s:CallResponder id="getAllCustomerResult"/>
            <customerservice:CustomerService id="customerService"
                                             fault="Alert.show(event.fault.faultString + '\n' + event.fault.faultDetail)"
                                             showBusyCursor="true"/>
            <valueObjects:Customer id="customer"/>
            <s:CallResponder id="createCustomerResult"/>
            <!-- Place non-visual elements (e.g., services, value objects) here -->
        </fx:Declarations>
        <s:DataGrid id="dataGrid" includeIn="State1" x="330" y="10" width="392"
                    creationComplete="dataGrid_creationCompleteHandler(event)" requestedRowCount="4">
            <s:columns>
                <s:ArrayList>
                    <s:GridColumn dataField="id" headerText="id"></s:GridColumn>
                    <s:GridColumn dataField="name" headerText="name"></s:GridColumn>
                    <s:GridColumn dataField="email" headerText="email"></s:GridColumn>
                </s:ArrayList>
            </s:columns>
            <s:typicalItem>
                <fx:Object id="id1" email="email1" name="name1"></fx:Object>
            </s:typicalItem>
            <s:AsyncListView list="{getAllCustomerResult.lastResult}"/>
        </s:DataGrid>
        <s:Form includeIn="State1" defaultButton="{button}">
            <s:FormItem label="Id">
                <s:TextInput id="idTextInput" text="{customer.id}"/>
            </s:FormItem>
            <s:FormItem label="Name">
                <s:TextInput id="nameTextInput" text="{customer.name}"/>
            </s:FormItem>
            <s:FormItem label="Email">
                <s:TextInput id="emailTextInput" text="{customer.email}"/>
            </s:FormItem>
            <s:Button id="button" label="CreateCustomer" click="button_clickHandler(event)"/>
        </s:Form>
        <s:Form includeIn="State1" x="0" y="204">
            <s:FormItem label="CreateCustomer">
                <s:TextInput id="createCustomerTextInput" text="{createCustomerResult.lastResult as int}"/>
            </s:FormItem>
        </s:Form>
    </s:WindowedApplication>

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