Refund Before the 30 days

Why can't you give the refund of Adobe Send? Or are you just waiting for the 30 days to expire?  Please EXPLAIN???

Hi Viewtic,
I've canceled your Adobe Send subscription and processed a full refund. You should see that refund in your account in about five business days.
Best,
Sara

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    I posted this in the Motorola forums also and now that I can finally post in the Verizon forums, I’m posting it here too.
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    After 15 days of gripping to Verizon, they are having me purchase a new Droid Bionic (so I don’t have to get a used one) and will re-start my contract for 2 years, then when I send the crap droid back to them they will credit my account…this is doable, ONLY IF the new phone works. But it is a {word filter avoidance} hassle.  We are the consumer buying YOUR product, we should be treated better.
    According to Verizon, Motorola is coming out with a patch or software upgrade…sometime in Nov. that is supposed to FIX this **bleep** service.
    Well Motorola, if it doesn’t, I’ll be under a new 14 day return policy until the last day of Nov. and if the “Fix” doesn’t work, I’m taking this worthless piece of crap back to Verizon and I’m going back to my 3G HTC.
    You Manufactures need to get it right, OUT OF THE BOX, not have the consumer pay for the product, give them only 14 days and then have them locked into a 2 year contact then you fix the problems.  That’s BULL**bleep**.  And I hope others will join me in lobbying,, call your local TV news channel, boycotting and if we have to, raise hell with all these companies, like you, Verizon and all the other phone service and phone making companies to change the 14 day return policy like Srpint and AT&T...as the Verizon rep stated about thier 14 day policy. 
    If you don’t change your policies, when and IF I buy another product from Verizon, if it glitches even the slightest, instead of calling in for help and getting the stall tactic rhetoric of restarting this and pulling out that to make it work right to stall me past the 14 days, I’ll send the **bleep** thing back 50 times if that what it takes to get a product that works so I don’t get locked into the purchase or the contact if I can’t get something that works.
    I am furious and I’m not going to stop raising hell until you and companies like you start taking better care of consumers like me that spend their money on YOUR products.
    If this next phone I get doesn’t work I’m going back to my HTC 3G.  And I’m not done with you people.  I’m going to do whatever it takes though legal means to see to it that you and companies like you change your **bleep** policies and stall tactics to keep us locked into products that are crap.
    And another note to add: In talking with some of the reps at Verizon, when I ask that an email be sent to me to verify the conversation and I get: “Well we can’t do that”, you are lying.  I did have one of your reps send me an email.  The fact that you won’t tells me that you are trying to keep our conversation off the record so it won’t come back and bit you in the behind later.  Your big company with all its technology can’t send an email…{word filter avoidance}.  Its not going to stop me from waging legal war on you for the crap you put us through.
    This was my 2nd post on the Moto forum:
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    We the people made these companies successful and pay them good money for their products; they need to treat us better when it is THERE product that doesn’t work properly.
    I also addressed the update issue with the person from Moto, they couldn’t tell me what issues it will address or when it would be released, only that it’s going to happen sometime in Nov.
    That is why I say this: If it doesn’t work right out of the box and there is 1, even 1 minimal hick up, I’m sending it back 50 times if I have to within the 14 days and I’ll keep doing it until I get one that works or finally get fed up with crappy equipment and go back to my 3G HTC and to hell with Verizon’s contract and Moto’s equipment.
    Also I have learned talking with the person at Moto that it is ONLY Verizon that has set the 14 day policy and has nothing to do with Moto.  Another bit of incorrect info I got from Verizon, and I quote: “We have to abide by the manufactures policies they set and we cannot change the 14 day policy…OK so who’s lying here, Verizon or Moto?
    Doesn’t really matter, we the people need to take action and put a stop to this outrageous **bleep**.  How?  By sending these **bleep** things back the minute they don’t work, within the 14 days unless they change it to longer, like at least 30 days and don't let them stall us with their **bleep** over the phone.
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    I’ve done a lot of research on Version’s Androids and it appears that ALL of them since they’ve been out have this same problem with the flipping from 4 to 3G and other connectivity issues…so it’s not a MOTO thing unless MOTO has built a problem product…it’s Verizon’s towers or signals etc.  No one has figured it out and neither has Verizon or we wouldn’t have these issues.  
    And the "jargon" I get from Verizon that MOTO is being very “secretive” about the update is laughable...the real reason I believe they say this is because there isn’t one.  Every other company out there in the tech world that knows what the problems are let people know that they are going to release an update and the issues they are working to fix…the “it’s a secret” is a sly way of putting us off because they don’t have any freakin idea what the problem is and how to fix it. 
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    They should be very up front about these issues BEFORE the customer signs on to a new two year service contract; miscommunications like these that have a bearing on money the customer is going to spend and contractual requirements they will be bound by…in other professional occupations, is considered a criminal offense and the sales people that commit this offense are dealt with by imprisonment and loss of licenses.
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    So for future buyers, beware that when you sign on to a new 2 year contact and put out some bucks for this 3G Bionic, it will work sometimes but don't look to Verizon or MOTO for any solution, they don't have one.
    Enjoy the phone, when it works, but expect significant problems that WILL happen regularly (flipping back and forth from 4-3G, disconnects from the internet when you get notifications or when it flips from 4 to 3G, battery not charging when you are connected to your computer, etc.), returning the phone will not fix the problem because the problem is not known to Verizon or MOTO.  The techs will tell you do disconnect the battery, the SIM Card, get a new SIM card, restart and/or do a hard factory reset.  None of this works.
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    I’ve been under a lot of “miscommunicated” information from the start with my first 14 day 3G bionic so although I’ve done a lot of ranting here, I hope my information helps others not get stuck or at least you will go into this with eyes VERY WIDE OPEN.  
    It has been 2 years since I looked into any new phone and I was not aware of all the NEW scams, trickery and deceptions Verizon has taught their reps and supervisors to use on us, but it makes sense, their equipment is so faulty they had to figure out how to keep the money coming in.  
    DO NOT TRUST VERIZON to be helpful, they are there ONLY to lock you into contacts and stick you with equipment that they and their manufacturer cannot and do not know how to fix. 

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