Refund Instructions

I tried refilling my account today with a $14 dollar voucher, making payment from my PayPal account. On each attempt, it reported failure, and immediately following my Skype balance remained unchanged. 3 hours following, my PayPal account shows 3 charges ($14 dollars each), and my Skype account has $42. I tried the directions on the support website (https://support.skype.com/en/faq/FA297/how-do-i-request-a-refund), but they lead to a broken page after logging in. Here is the text from the page displayed. Any help on this topic would be really appreciated. Thanks! Get more help Select issue Select issue Problems huh? Take a seat and tell us about it. Start by choosing a topic below. We are unable to complete the submission process at this time. Please refer to this page for contacting Skype support.

Hello,
I'm currently experiencing the exact same problem. I tried to refill my account today but it would always fail to recharge. A few hours later, I logged in, and I saw that my account had 50$. Apparently Skype charged me countless times for no reason whatsoever. I tried getting a refund by going on the support page. But to no avail.
I really can't contact anyone via chat / email because of the following message: "We are unable to complete the submission process at this time. Please refer to this page for contacting Skype support."
I would greatly appreciate any help you can give me on this matter.

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mickyja wrote:
I don't own an Apple device, but I have purchased an audio album from the iTunes store. How can I play this on my android phone, as I am unable to burn the album to mp3 format? Can I obtain a refund if this is not possible? Thanks
p.s. I am not knowledgeable of Apple/iTunes etc, I was under the impression that if I purchased an album then I can use my purchase on a non-Apple device
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I have asked the moderators to escalate this issue. Someone should contact you through private messaging for additional information.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Install the Mac OS X 10.6.8 Update Combo
Then reinstall the app > Downloading past purchases from the App Store, iBookstore, and iTunes Store
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How do I get a refund for money taken out of my Pa...

Last year I signed on for a Skype number, Within an hour I found out I didn't need it and tried to cancel it. Of course there is no phone number to call and no email to communicate with these people. Plus, at that time the site said the numnber could not be canceled. (Which was bogus - you always have 3 days of "buyers remorse" to cancel something.
Anyway, although Iwas upset at having $60 stolen from me, I figured when time cane to renew i'd get an email confirming that I wanted to renew, and I would not renew. INstead, today, my Paypal account was debited for $60. I tried to email the [email protected] email that had taken the money from my Paypal account, only to find it was no longer in service.
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Hi, Omnivoreink,
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Some notes to walk you through the process:
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
Skype does not offer customer service assistance via a telephone call-in center. If you happen to have a Skype Premium subscription, you will be directed to start an instant message chat session with a customer service agent. You can also purchase a "day pass" if you prefer.
Regards,
Elaine
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Processing Refund checks from One time vendor

Hi Gurus
I have an issue related to refund checks from vendors with whom we have very few transactions. My question is that if I have refund check from a vendor but do not have any subsequent payment to be made, how should I enter this check in the system? If I enter a credit memo, it should reduce the subsequent payments to the vendor but what to do if there is no subsequent payment?
Thanks for all the help in advance.
Regards,
Shalu

Hi
Thanks for your reply. I tried to follow the instructions but could not process the entries. Let me enter the steps I am following:
in Trannsaction F-43, I am debiting vendor AAA (not expense account but actual vendor number) using posting key 21 and crediting the expense GL account (posting key 50). So my vendor has a debit balance and the expense account has credit.
In the second step, I am again in F-43 and I credit my vendor AAA (posting key 31) and debit the bank GL account (posting key 40). But I am getting error that document spliting is active and Item category 04000 not allowed in accounting transaction 0300/0001
I am not sure if I am doing the correct entries or the scenario is clear to me. The exact need is that if there are no future payments, how do we handle any refund checks from the vendor that could be a one time vendor or any vendor with whom we have limited transactions.
I appreciate your help.
Thanks,
Best Regards,
Shalu

HT204088 ok im very upset I just downloaded an app from you guys and I'm trying to get a refund and I can't get a confirmation email sent to me that I purchased the app so that I can give you guys the code to get refunded I need to know what I need to do

So how do I fix this

Please be aware that you are not communicating with Apple when you post in these forums. These are user-to-user support forums, so in almost all cases the only people who will reply to your posts are, like Seventy-One and me, your fellow users.
And as to your complaint, you don't need to wait for the receipt. Just look in your Purchase History; that will give you the order number. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Note as well that a refund is by no means guaranteed. The terms of sale for the iTunes Store state that all sales are final, so the iTunes Store may well refuse, though in my experience they try to be accommodating whenever they can.
Regards.

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