Refund is not going back on my credit card

Question

Comcast set me up once again this back and forth between us is driving me crazy they took a down payment of 100$ off my rush card on 7/4/15 and then called me two days later and said that I can't get service with them I been talking to the same lady over the phone every science she called and left the message and I called her back the next day first it was we will refund your money the only time we release money is between the 1st and the 15th of every month so u are closer to the 15th so u should see ur money any where in the twenties of this month remind you she said back on my card. So I called rush card to see if there's anything they can do the said since Comcast already took the money I have to wait for them to release it. So I called the women that I have been talking to and ask her what is the problem with returning my money to my visa card she said I told you it's going to take 30 day's now it's 30 day's I told her even though I order the service off of xfinity website you guys still ran my Social security number So I don't Understand How You can Take 100 Dollars Out of My account And Except me For The Service And 2 days Later Refuse Me Service And My money back on my card ASAP she had no answer I said it will take 30 days OK. So I called back today and she said yes ms.Wiggins I just spoke to you on Monday I told her I'm calling to check on my refund and I let her no that she was being recorded by me this time now she said they are going to send me a check I told her that's not the way I made a payment so that's not what I want so now since I said I was recording her now she said she got to talk to collection's but a week ago she said she was the only person i can talk to about this madder. So she ask me do I want to hold on or call me back I said I will hold she got back on the phone and asked for the last four digit of my card number and said if the already issued a check then there is nothing else I can do I said they better cancel it I want my money on my card so she gave me I think its a tickets number but if my money is not back on my card by next week I'm going to channel 8 news

Answer 1

There are part of the verification check i.e. is the card valid and active and can accept charges. They should disappear of your card within a day or two. Don't know why it was done twice, unless it was just because it was two different machines