Regarding CRM

What is CRM?
How the data flows in CRM?
What is Business partner,lease and retailer?
What is role of ABAPer?

Hello Shanker ,
mySAP Customer Relationship Management (mySAP CRM) is a comprehensive solution for managing your business relationships with your customers. It supports all customer-focused business areas, from marketing to sales and service, as well as customer interaction channels, such as the Interaction Center, the Internet, and mobile clients.
mySAP CRM is part of the mySAP Business Suite.
The CRM application help offers a comprehensive description of the functional scope of mySAP CRM, and highlights the relationship between the application, the underlying technologies, and the business scenarios. It comprises several parts:
·        Getting Started with mySAP CRM
·        Portal Roles
·        Business Scenarios
·        Components and Functions
·        Analytics
·        Data Exchange and Mobile Technologies
Reward me, if it helps

Similar Messages

Very urgent: Doubts regarding CRM WORKFLOW OF BUSINESS PARTNER CREATION

HI ,
I HAVE DOUBTS REGARDING CRM WORKFLOW OF BUSINESS PARTNER CREATION, WHILE I AM CREATING BUSINESS PARTNER THROUGH R/3 , IT REFLECT IT INTO MYSAP CRM ALSO, AT THAT TIME IT SENDING THE MAIL TWICE TO THE RECEIPIENT. IS THERE ANY WAY THROUGH WHICH I CAN RESTRICT IT TO SEND THE MAIL ONLY ONCE,
PLZ SEND ME THE REPLY AS SOON AS POSSIBLE,
THANKS ADVANCED,

HI
WORKFLOW SEETING. SAP MAIL
MULTIPLE MAILS AND
ONLY ONCE CHOOSE
ONLY ONCE OPTION ON WHICH VERSION U R WORKING?
REWARD IF HELPFUL
VENKAT

Regarding CRM extraction.....

Hi Gurus,
I have few questions regarding CRM extraction.
Q1: If we enhance a CRM transactional Datasource, do we have to write the ABAP logic in SE19 or CMOD or both?
Q2: If we enhance a CRM MasterData Datasource, do we have to write the ABAP logic in SE19 or CMOD or both?
Q3: What is the significance of the T-CODES BWA1, BWA5, BWA7 ?
Q4: When do you implement the BADI CRM_BWA_MFLOW and when do we implement the BADI CRM_BWA_SFLOW and when do we implement both of them?
Q5: What is the significance of the function module CRM_BADI_GET_BDOC? Is there any other function module which is used in CRM extraction that has to be implemented in coding?
Please throw some light on my questions.
Thanks
Nice day
Regards
Sam

HI,
For Delta Extraction of CRM to BI pelase follwo the below steps
Go to transaction GNRWB
Select BUS_TRANS_MSG
Select (on the right, the services): BWA_DELTA3, BWA_FILL, BWA_queue
Press Generate.
Also check for the following:
1. The delta should have been initialized successfully.
2. Confirm that all Bdocs of type BUS_TRANS_MSG
are processed with success in SMW01.
3. If there are queues in SMQ1 with erroneous status then activate
these queues.
In Transaction SMQ1 if there are Queues existing with
names beginning with CRM_BWAn (n is number) then
activate these queues in the same transaction.
4.a)If required activate the datasource
Go to transaction BWA5 > select the required datasource and
activate.
4 b) The Delta may not be active ,activate the delta in BWA7 by
selecting the name of the datsource and pressing the candle icon for
'activate delta'.
5. In BW system
Go to transaction RSA1 > modeling > infosources > select the
info source > right mouse click on the selected
infosource > choose option replicate datasource
Activate the infosource.
6. Go to the scheduler for the infosource > select delta in the
update >choose the option PSA only (in the Processing tab)
start immediately
Check the entry in the RSA7 in the OLTP(CRM system)
Hope It helps You.
Regards,
Nagaraju.V

Regarding CRM ICWC

Hi friends
I am new in this can any one send me the material regarding the Transaction Launcher, BOR object so that i can work in Interaction Center .
Any material regarding CRM ICWC will give me a grate help.
My id is :[email protected]
Thanks in advance
Regards
Pulkit Agrawal

Hi John,
In CRM 2007, it will be more easier than CRM_ICWC_TEST parameter.
If there is an TEXT box or table grid, you may put cursor in the TEXT box, or select the row of the grid, and press F2, then you will have a popup with all info you needed, more than the view info itself.
For example, in IC Webclient, Service Orders, Overview,
If you put cursor in Description text box, press F2, you will find
Component = ICCMP_BTSHEAD
View = BTSHeader
Something like this.
Then you will be able to display the configuration in
transaction bsp_wd_cmpwb, by enter component, and Display button.
Then expand the view folder, and find the BTSHeader.
CRM 2007 has quite different structure. Thus we might have to do things bit differently.
Hongyan

Issue regarding CRM service order status profile

Hi Guys,
Currently we are working on CRM 5.0 now the problem is when we create a service order then the sytem is throwing an error stating that
Diagnosis
Some system statuses cannot be set manually, but can only be set internally by the system. This is the case for status Contains Errors.
Technical Note
The maintainability of the system status is specified by SAP in the system table CRMC_STATUS_PROC. Every change to this table is a modification - SAP cannot take over maintenance for errors that result from changes made to this system table
we have defined a new status profile for service order which consists of
User Status                                                             System status
1. In Process                                                            In Process
2. Solved                                                                  Finished
3. Defered                                                                 Finished
kindly give your valuable inputs regarding this
Regards
Basavaraj patil.

Hello Basavaraj,
Please refer the following link
http://help.sap.com/saphelp_nw04/helpdata/en/0e/830b378a50fc5be10000009b38f839/frameset.htm
using status profiles for authorizations
Status profile tables
regards,
Muralidhar Prasad.C

Regarding CRM EIC where i am unable to display HCM processes in IC Appl

Hello Colleagues,
I am working on CRM_EIC.
There is an issue where i am unable to display HCM Processes in the IC application.
I have launched the application from CRM system thru the t-code "WUI", and selected the business role "IC_EIC_AGENT".
Given the pernr and confirmed and in "service request" in "Business Context"tab, selected "HCM Process" and click on New,
it connects to the ERP system for the HR processes data , it doesn't display the list of processes.
CRM System:QOM/508
ERP system: QV5/004
Can you please help regarding the above issue.
Thanks in advance.
Kind Regards,
Gayathri.

Hi Vinod,
Thanks much for the response. I had not looked at the sap note earlier on, saw it after your reply.
However, we are not using IE7.0 yet. I would like to mention here that independent of the portal, when I launch the CRM IC Webclient on any browser, it appears well and good, but when launched from within Enterprise Portal, page appears minus the toolbar. Do you have any idea/pointers on the same. However I plan to get the notes correction done and would like to thank you for an useful answer.
Pls do let me know if there is anything missing on EP 7.0 or CRM 2007 that needs to be done additionally.
Thanks and regards,
Anupama

Regarding CRM middleware and XI

In SAP CRM middleware acts as a heart of CRM.
that means communications with CRM server from any other server is through middleware,right?
In netweaver ,XI acts also the same like the integration server.
right?(both SAP and NON SAP server)
please explain the above two statements clearly.
thanks in advance
kpsmoorthy.

The role of CRM "middleware" vs XI is often misunderstood.
Let's go back many many years and understand why we have CRM "middleware".
Before XI even existed SAP had to have a way to transfer data between an R/3 system and the CRM system. The CRM system needed to have a "replica" of the necessary master data to capture sales orders for e-commerce or mobile sales. Thus SAP created the "middleware". The middleware consist of a new dimension "plugin" on the R/3 system and code on the CRM system, built upon the concept of queued RFC. Basically the standard transactions such as XK01, XD01, VA01, etc. were modified to generate bdoc's whenever data was changed or created. These changes then flowed to CRM via queued RFC.
CRM middleware primary goal was to receive data from R/3 and to send data back to ERP. In release 3.0/3.1 it was expanded to allow external systems to receive and transfer data into CRM via the XIF adapter. After the XIF adapter was released, SAP introduced the XI system. The XI system was designed for integration between systems. However the CRM middleware being robust and not requiring extra systems still exists. If you want to integrate one SAP CRM system with an SAP ERP system then the "crm middleware" is the application tool that is isued.
If you need to integrate SAP CRM with external systems then you would use a combination of XI + the CRM XIF adapter. In CRM 52/60 you can use the web services toolset in addition to the XIF adapter.
To summarize:
"CRM Middleware" - Specialized integration scenario between SAP CRM & SAP ERP
XI - your integration server that can do a lot more than "crm middleware".
Take care,
Stephen

Regarding crm marketing attribute set

Hi experts,
i have marketing attribute name (ATNAM -CABN) and i want attribute set from it. please tell me the procedure.
thanks and regards
Subba Reddy.

Hi
1.In EA goto Marketing- Segmentation- Marketing Attributes- Maintain Atrributes
Here you maintain valures as per your req.
2.Marketing- Segmentation- Marketing Attributes- Maintain Atrribute Sets
Here Assign all above maintained Attributes.
If you need further help let me know
Regards,
Ajay

Regarding CRM Reports

Dear Folks,
I have this kind of scenario:
In one report the data must come in this fashion:
If customer budget is selected then corresponding category must be displayed.
For ex:
If customer category revenue is selected then in category column it must display single tender or multi tender etc.
so,what should be done in query designer or where exactly changes have to be done.
Awaiting experts solution.
Thanks,
Kitu

Hi,
Can you give more details?
Are both these fields in same Cube? So if you add them in BEx, any case you will see corresponding values.

Table regarding crm lead partner function

HI All,
I am implemanting badi for authorization ( CRM_ORDER_AUTH_CHECK ) so i am getting the partner number based on guid from crmd_order_index next i have to find the partner function assigned to and person responsible based on the guid so that i can implement the authorization.
any help will be given highest points

Hi Amiya,
If you need the Partner functions for Partners mentioned in crmd_order_index, try using view CRMV_LINKPARTNER.
The GUID_HI of this view is the guid of crmd_order_index.
also, in order to improve performance, you can alo look at crating a zcopy of this view with only those partner functions which are relevant to your authorization check. this will reduce number of records and thus, database read performance.
Hope this helps.
Saurabh Agarwal
Edited by: Saurabh Agarwal on Jan 15, 2009 2:02 PM

Upload data from r/3 to crm

what are the settings required for upload bps,products,orders from r/3 to crm in middleware,r/3 and crm?

Hi Sudheer,
Please find below the link to C71 - Building Block Guide for CRM Connectivity for CRM 5.0. It should answer most of your questions regarding CRM and ECC (R/3) connectivity.
http://help.sap.com/bp_bblibrary/600/Documentation/C71_BB_ConfigGuide_PS_EN_US.doc
If I've got your version wrong, let me know, I'll try and provide you with the document as per the CRM version that you are working on.
Thanks & Regards,
Nelson

Version Compatibility of SAP R/3 4.6 C with SAP CRM 5.2 + CRM middleware

Dear SDN team,
We are trying to Integrate SAP R/3 4.6c with SAP CRM 5.2 using CRM middleware.
We wanted to know the following :
1.Technical and Functional feasibility in integration of CRM 5.2 and R/3 4.6c. What are problems for these versions ? ( In Brief )
2.We are trying to move the Objects BP , Quotes and Products from R/3 to CRM 5.2. Has anyone done this and can someone give us a brief description of the problems while doing the same
3.Any other useful suggestions would be very helpful regarding CRM middleware.
Kindly reply on this post . Points would be awarded.
Thanks and Regards
Dinesh and Ritvij
Email : [email protected]

Hello Ritvij,
Regarding middleware ,are you down loading plants? bacause down load object objects DNL_PLANT is obsolete.
Unusable middleware objects :
DNL_CUST_BASIS3
DNL_CUST_PROD0
DNL_CUST_PROD1
DNL_CUST_SRVMAS
and the master data objects
MATERIAL
SERVICE_MASTER..
Find composite note for middleware at 872533..
What is the leading system for Order creation?
Please refer notes 490932 for more info about transactional doc replication between the two systems.
Please assign points.
regards,
Muralidhar Prasad Chatna

Regarding process mapping related to media

Dear all
My client is in media business, his requirements are to have episode wise Cost & revenue. I am mentioning below the process I have mapped currently
Company code - ABC
Business Area u2013 Channel (as their have more than one channel)
Program - Internal order (statistical (to have P& L at program level))
Episode --????
Breaks (between episode) --???
My requirement is how to define episode by covering cost & revenue form all related modules i.e. (MM/SD/FICO) considering as were are implementing only this modules
CO-PA we are not implementing. please reply
Thanks a lot in advance
Thanks & regards
CRM
Edited by: crm on Nov 10, 2008 3:37 PM

Hi
Whether it is right G/l,
It's depends on you & your fico & client team.
If this account exclusively defined for refurbished material,then it is right and if this g/l is defined for any other transaction then it wrong one.
Now Related to COPA entries,
Settle the order for which you are consuming this material by KO88, (Remove tick mark of TEST RUN)
Go to details>>>Accounting document>>>double click on Profitability analysis
and see values are updated in Cost field or not.
Kapil
Edited by: Kapildev Farakte on Nov 25, 2009 11:18 AM
Edited by: Kapildev Farakte on Nov 25, 2009 11:20 AM

Integrate SAP DMS with SAP CRM

Hi Experts.
I'm currently performing an analysis to evaluate if SAP CRM and DMS are the ideal tools to replace a legacy system which has workflow and document management capabilities.
Thus I've been consulting the Documentation at http://help.sap.com regarding CRM , Knowlege Provider (from SAP WAS) and Document Management.
However I've been having some dificulties acquiring answers to some points, so I'm here trying to ask if you can provide me with information/documentation/links that would enlighten me on the refered points.
I'll will list the requirements that we're supposed to achieve and I would like to know if it is possible
to implement them using CRM and DMS
Requirements:
- any given workflow is started upon arrival of a requisition at the application (the requisition is digitalized and sent)
- the workflow moves trought different departmens/users, each with their own set of permissions
- at any given time in the flow, a user can add a note to the flow. This note will become read-only for the next steps in the flow
- the user will receive visual alerts (blinking windows, different colours in the process title-header) regarding
process priority, new process arrival, process deadline
- the current application allows to send e-mails
- they require the abbility to extract reports and statistics from the processes
I have the following ideas from what I've read:
- i've seen a post where someone talked about DMS workflow. Does DMS allows to create workflows such as : document goes to one department for analysis,other for approval and another for release?
- I also read that it is possible to create different status for a document and also a status network? Is this
the workflows that DMS creates or something else that can be used in parallel
- I know we can define responsibles for documents in DMS. Can this be used to set permissions?
- Every reference I saw to DMS, I never find a reference to a front-end besides trough the KM in the Portal
( the enterprise Portal is not an option to be used at this time and probably in the future)
- Is it possible to integrate DMS with CRM's Interaction Center WebClient
- When I go to SPRO in my CRM instalation, I find in the SAP IMG-> SAP WAS-> Knowledge Management -> Document Management Service. Does this means that I can use DMS at will or must I install something more?
- Is the meccanism of adding notes to process capable of being implemented in DMS? The user must be able to add more one note.I was thinking if the mechanism of Logical Documents in DMS would allow to add simple .TXT files thus emulating the added note.
I would be greatly appreciated for any help you could provide me on these questions Obviously, good answers
will be rewarded accordingly.
Thanks in advance.
JF
Message was edited by: Joaquim Fonseca

Dear AP,
Thanks for Ur reply.
Let me brief U my scenario. ECC 6.0 & CRM 2007 are in place but not the content server. I'm using SAP default DMS data base to check-in the originals through DMS.
Now I want to give a link of the DIR created in ECC DMS to CRM object for Example Opportunity ---> Attachments Tab.
When I do the search using document type in attachment tab I'm getting a message No documents found.
Plz guide me how to integrate DMS with CRM. Plz let me know if any other config to be done.
Rgds,
Sukan

CRM IDoc

Hello Every one,
I am new to this forum. I would like some information regarding CRM.
I would like to know:
What are CRM IDocs? How they differ from Idocs in SAP R/3?
What is CRM module?
How XI and Crm are related?
If anyone can provide me with web links to clarify and help me understand the above better, that will be of graet help.
Regards
Rahul.

Rahul,
CRM IDOCS only differ from R/3 IDOCS in the fact that the IDOC types are different. In other words the underlying IDOC technology is the same, the business objects that the CRM IDOC's model, may differ from the available R/3 IDOCs.
CRM Module:
Customer Relationship Management. Designed to handle your customer-centric activities of your business. Sales, Marketing, Service, and E-Commerce are the primary functions of the this module. Your best starting place for the 50,000 foot overview is www.sap.com. I would look at the product solution briefs and join the sap.com community to look at some of the in-depth solution briefs. You can also look at http://service.sap.com/crm for a lot more background material.
CRM and XI are related in the following:
1. Both are products from SAP
2. CRM is a business application based on SAP Netweaver
XI is a tool that is part of the SAP Netweaver platform
3. XI can be used to handle integration from CRM to non-SAP systems. Integration between CRM, R/3, and BW is handled by a module called SAP CRM Middleware.
4. XI is a true EAI tool, CRM Middleware is a plugin module to CRM, BW, and R/3.
Hopefully that gives you some high level overview of how things are related. You best bet for learning is to read all the overview documents on CRM that you can find on either sap.com or service.sap.com/crm.
Good Luck,
Stephen

Regarding CRM

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