Registering a new sub account email

has anyone else had the following issue ?
i have contacted bt,s help desk been referred to their "level2" help desk , but still no resolution.
i dont have any "extras" on the "mybt" page so cannot create an email sub account for my daughter.
the help pages are very specific but as i dont have the extras i cannot follow the advice.
the level 2 help guy claimed i hadnt been properly moved across from the yahoo set up and said he had resolved the issue for me ....result , "same as before"...no good, getting bored with it all , usual pain in the neck service. spent 45 mins with the "basic level" help service, who couldnt do anything except refer me to "level2", number i was called on is a one way number so it looks like back to square one !! HELP ME !!!!

Similar Messages

New sub-account email not working

Was to receive a phone call from a support Manager today (8/31/11).
Did not receive it.
Not surprised. (Will call you back with a solution, promise we will).
My sub-account email address of:{edited for privacy} is not working.
When I try to send to this email, the verizon email servers are giving me an error message: "this is an invalid email address"
When I send to {edited for privacy}it works.
I guess this "{edited for privacy}" is linked to "{edited for privacy}"?
Try to figure this one out.
Please fix this!

jpmd70,
I apologize for the improper handling of your concern. We can help check into this issue for you. I have sent you a PM to get more information and look forward to working with you on a resolution.
Verizon Support
^MRM

Transferring sub account email address to new Broa...

My daughter used an email address as a sub account on my main account. She recently became a new BT Broadband customer at another address.
She used my sub account email address as a BT ID on her new account and can access her account information.
However her email address is no longerfunctioning as an email address, not being recognised as such. consequently she cannot access her emails.
Can the moderators arrange to transfer her email address and emails to her new account as her main email address?
Many thanks
Solved!
Go to Solution.

Hi JayCeeBee,
Please use the 'contact the mods' link in my forum profile to send in the email and account details and we'll be happy to help. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

How do I set up a new sub group email on the macbook ?

I will begin by freely admitting that I am not computer literate...I switch on and use. The present email has been in existence for so long I can't remember how it was set up, think the laptop did it by itself.
The problem...
I want to set up a sub group email address for the small club that I am treasurer for and then use this so members can pay subscriptions via paypal.
I followed the yahoo instructions to set a new email address and this was OK, the address is shown at the foot of the my account page on yahoo as the only sub group. ISP is BTinternet.com so that uses yahoo.
Easy so far.
Remember opening sentence !
How do I set up my existing email page to show when a message has been received on the new sub group email. I use macmail on a macbook , not PC outlookexpress. In other words, how do I open/access/show this new email on the macbook ? I don't want to compromise the existing email set-up, just have a 'secondary' or 'sub group' account.
Thanks
Brian

Yes, you just setup another account in Mail, on the Second page where it has Description you need another Name in there than the Other one has.
http://email.about.com/od/macosxmailtips/qt/access_aol.htm
Message was edited by: BDAqua

Sub-Account Email not working

Although I've successfully created sub-accounts in the past, this weekend I created a new sub-account but the associated email does not seem to be working properly. I can log onto the the account and access the web email for this new sub-account. However, there is only the introductory "Congratulations on your new account" email from verizon in the inbox. I do not receive any other new emails even though I have sent several from various different addresses. I was able to successfully send emails from the new account (although as of this morning that does not seem to be working either).
I have not set up any block senders, there is nothing in the Spam folder. I tried creating another sub-account with the same results. I'm still under my sub-account limit so should be fine there.
Any thoughts?
Thanks,
Larry

10-23-2011 03:39 AM
I have been having the same problen since july 2010. I have 1 main account and 2 sub accounts. All 3 can send email, but the emails to the 2 sub accounts are bounced back with
Remote host said: 550 5.1.1 unknown or illegal alias:
I downloaded the verizon in home agent, talked to several verizon on line help agents who did a remote assist session. I have to explain the problem over and over again and they do the same thing over and over again. I know the definition of insanity, however the sub accounts still do not work.
I posted this 10-23-2011. It is now 5-9-2012 and am still having the same problem. Any solution?
Thanks

Can't log on to new sub-account

Like others here, I am unable to access my email account through the BT site. I set up a new sub-account 2 days ago and each time I try to log on, I get a message saying that there is difficulty accessing my Yahoo account (I thought I had BT account) and to continue by using the Yahoo site. When I go there, I get messages saying it doesn't recognise my address/password, which BT presumably did. If I follow the forgotten password route, it asks me a security question (where I was born) which wasn't one of the questions when I set up the new sub-account. Can anybody suggest a solution, please?

Hi completebeginner,
Thanks for your post and welcome back!
Sorry for the problems you're having logging into your emails. Try this link - BT email login page
If you still can't get logged in post back and we'll take it from there.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Unable to receive sub-account emails in Windows Ma...

Family members living a distance away have a btinternet main account with a sub account. Both accounts are managed by their Windows Mail and have been operating fine for over 2 years. Last week an error 553 was given. Sub-account emails could be neither sent or received from Windows Mail. I went through the verification process via WebMail for them. Immediately they could send emails from the sub-account again, but not receive. The send and receive reports for both accounts report successful with green ticks. BT has remoted onto the PC and checked out the settings and declared it all working, yet still no emails received. I can see all the emails waiting via webmail. I've checked that emails can be sent to, and received from, another email address. What has changed? Is it possible the verification was incomplete?
Solved!
Go to Solution.

ThePuffin wrote:
Family members living a distance away have a btinternet main account with a sub account. Both accounts are managed by their Windows Mail and have been operating fine for over 2 years. Last week an error 553 was given. Sub-account emails could be neither sent or received from Windows Mail. I went through the verification process via WebMail for them. Immediately they could send emails from the sub-account again, but not receive. The send and receive reports for both accounts report successful with green ticks. BT has remoted onto the PC and checked out the settings and declared it all working, yet still no emails received. I can see all the emails waiting via webmail. I've checked that emails can be sent to, and received from, another email address. What has changed? Is it possible the verification was incomplete?
Hi. Welcome to the forums.
There is no particular need to verify any BTinternet sub accounts.
The reason for this error is a settings change by some means or other, even accidental. As there have been mail server issues for a number of weeks now - is it possible your family may have tried to alter their Windows Mail account settings to try to fix the problem ?
Verification has actually nothing to do with receipt of email, so that sounds to be a settings issue.
I would suggest contacting your family to check the account settings again, and make sure that each one only refers to the email address in question, and any primary account details (e.g. that needed for verification) is removed from the sub account..
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Creation of new sub-accounts

I am attempting to create a new sub-account for my daughter, but the "Manage Sub-Account" button does nothing.
Does anyone know how to create a new sub-account or how to get this working?
Thanks

Hello,
Below is a link to a tutorial on setting up sub accounts. If you are still having difficulty, I sent you a private message to assist.
http://www22.verizon.com/ResidentialHelp/HighSpeed/General+Support/Tutorials/QuestionsOne/85431.htm
Shamika_Vz
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Cannot see sub-account emails in My Verizon

I recently replaced my hard drive and now Windows Live Mail is no longer available. So I'm trying to use My Verizon to check my emails. The only problem with this is that any emails to my sub-account emails are not appearing in My Verizon. How do I fix this. If I can't see my sub accounts I'll have to migrate to another email service like gmail. Can anyone help????

Your primary account and sub accounts are separate accounts in Verizon. If you want to access your sub account's messages, you'll need to log into that account.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Sub account email

there is no place on my profile page to open a sub account email. How do I do it.

Are you sure you are using the "primary" logon id. Its on the bottom of my residential profile.

Unable to access new sub account

Hi, I recently set up a new email sub account, all seemed to go smoothly but when I try to log in, I get the following message
-We're experiencing some technical difficulties...
We’re sorry, but BT Yahoo Mail can't load due to a temporary error. You can try again shortly or visit our help pages for ways to troubleshoot the issue.
Temporary error: 2
Would appreciate some asistance, thanks

Hi graham2,
Did you manage to login? Let us know if you need any help getting this sorted.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Swapping Sub-account email for Main account email ...

Hi,
Some years ago when we first set up BT broadband my son entered the details online and set his email address as the primary account. He's now moving on and I'd like to update this to have my email (currently a sub-account) as the main account email. How can this be done? Any guidance greatly appreciated.
Thanks,
David
Solved!
Go to Solution.

you cannot do this but if you contact the mods they may be able to help you
contact mods
can take up to 3 working days for mods to contact you
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

How to use iChat to register a new Jabber Account

I work in an office with all Macs and we'd like to begin using iChat for intra-office messaging. Many of us already have AIM accounts, but we'd like to keep internal office communication strictly internal. We have a computer running Parallels Server and I've downloaded some different Jabber virtual appliances. The difficulty is that when I try to connect from iChat I'm continually prompted for a password.
Now, I've read that Jabber needs an account to be "registered" and several messaging clients (Psi, Adium, etc) support that registration process. What I'd like to know is either:
a) How can one use iChat to perform the Jabber account registration process?
or
b) Is there another suggested piece of software that could be used by an administrator or one individual that could complete that process so that clients could use iChat?
That ought to do it.
Thanks.

Hi,
With the exception of the Get a iChat Screen Name button in the First pane of Add an Account ichat has no other way to Register any name.
AN MobileMe name from Apple, an AIM Name for the AIM site or a Google Name all require that you register via a web Browser on a site.
Some Other Jabber servers also allow you to do this but on the whole it needs something like Psi or AdimuX that have the Jabber Registration module.
However if you are using OX Server then the Tiger and Leopard version have an iChat Server (which is a Jabber Server) on which Accounts can be set up.
Leopard iChat Server Forum
9:30 PM Tuesday; June 2, 2009
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

Why it charge me 1 dollar after i register a new apple account?

Last night, when i registered this apple account with my credit card detail, it then charged me 1 dollar immediatetly. Is there anyone has experience this before?

iTunes Store & Mac App Store: About credit-card authorization holds

Swapping primary and sub-accounts emails

Hi
I know that this has been answered a few times but I want to check I'm sending to right place/person. Splitting up with husband and need to change the primary account from him to me. Mine is the secondary. I'm now paying the BT bills.
How do I get this to happen

contact the mods for help http://bt.custhelp.com/app/contact_email/c/4951
can take up to 3 days for mods to contact you
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Registering a new sub account email

Similar Messages

Maybe you are looking for