Regular Price At Apple Stores VS. Verizon Wireless Stores.

Has anybody here noticed that although Apple charges $599.99 for the Month to Month No Commitment Pricing for the 16 Megabyte IPhone 32 MB, Verizon Wireless charges $649.99?

Not that it's relevant...(I was in no way referring to AT&T's numbers nor was any of this about if they have or don't have a lot of long term customers), but...from my understanding with a friend that has AT&T, they don't offer NE2 discounts in addition to being eligible for your upgrade. Of course, VZ has phased this out for new contracts, but up until this point customers that were eligible received a loyalty discount on top of the subsidized/sale price of the phone. As far as the nickle and dime thing...while I admit that there are providers out there that are cheaper than VZ AND AT&T it amuses me when AT&T and VZ customers argue about the nickle and dime aspect. For me, without account discounts that I qualify for VZ is $3.49 higher than AT&T...and that's based on the closest possible plan to match point for point what I already have. Yes, AT&T may offer some things that VZ doesn't....but the same goes the other way. The way some people talk about it you would think that VZ charged a whole lot more than AT&T...not the case at all. Besides...i nickle and diming was truly the issue I'm willing to bet that those that complain about it wouldn't be a customer of either company and would opt for a cheaper provider or be even smarter...and not use wireless phones at all. But I digress.

Similar Messages

Verizon Wireless Store's in disguise - DECEITFUL

Be warned that just because you walk into a store that says clearly VERIZON WIRELESS across the top of it, they may not be an actual Verizon store but merely a sub-store. This is (and I quote and actual Verizon Wireless employee @ 330 Suemandy Drive, St. Peters, MO 63376) "like walking into a Radio Shack." The store looks like a legit Verizon Store complete with signage and logos, but they are actually like a 3rd party contractor. When I went into one a little over a year ago to upgrade my 2nd phone line, I thought I was working legitimately with Verizon. Come to find out last night at an actual Verizon Wireless store, when I needed to replace said phone, I could not do that through them but though the actual store I bought it from because they have a separate insurance plan other than Asurion. (Which now explains why I had to pay and ungodly amount of money when I originally bought the phone.) I told the legit Verizon rep last night that it is deceitful to walk into a store proclaiming to be Verizon and I feel completely cheated and ripped off. Also, when you go to these sub stores, they do not inform you if any changes will happen to your account: ie; unlimited text and data is removed when you upgrade. Do not be fooled like I was. I have been a very loyal Verizon Wireless Customer since 1997, back when they were Ameritec, and I just can not believe how Verizon treats such customers with a disregard to their long time loyalty and allowing sub-stores to confuse and trick intelligent customers to thinking they are dealing directly with a legit Verizon Wireless store who coincides with Verizon Wireless Corporate policies and contracts.
Everyone who is a Verizon Customer should be warned. I didn't know when I walked into a store complete with Verizon logos and signage and even Verizon as the name of the actual store, that I was merely walking into a "Radio Shack". Smoke and mirrors.

The premise of deceit is to hide, or make hidden. The store that you went to was a reseller by either the name somewhere in the store, the store literature, the receipts given or by simply asking if "Are you a Verizon Wireless Corporate Store"?
I know in my area there is only one Verizon Corporate Store. I also know that there are satellite stores of which are not corporate stores. It states who they are in small letters under the big Verizon Wireless Sign. They are called On Call etc.
I have noticed in Sprint Stores there is no markings under the signs, however they have access to your account as a corporate store from Sprint would have. They are called Next-Gen. again you have to ask.
It is true the resellers do not have full access to your account, so if you upgrade (upgrading to any subsidized device would make you lose the unlimited data anyway, even at a corporate store) and you paid full price their system access would take away unlimited data simply because they are not a Verizon Corporate Store.
You can do a search at the Verizon Web portal for corporate stores. So there are other avenues to get the store you actually want. Too late for you right now I understand but for future reference.
Your anger should not be at Verizon Wireless its self, but at the reseller. They were the ones that deceived you if you want to call it that.
Good Luck

How do I contact corporate about Verizon Wireless store scamming me?

Hi all,
On September 8th, I signed up for a MiFi 2-year contract that came along with a free Jetpack device. I specifically told the salesman to tell me about all of the charges in advance, so I wouldn't be surprised when the bill came. He told me it was $80 per month for the plan, plus $18 for tax on the device. Nothing else was mentioned.
I then sign up on the Verizon website and download my Equipment Receipt and my 1st Bill Estimate. Boy was I shocked! They were charging me $260.66, for what I'm still not sure, because NOTHING ADDED UP. It would seem that Verizon cannot even perform simple addition. I also noticed that the receipt said the following (I'll paraphrase):
1. I had 14 days to get out of this mess.
2. They expect me to pay a restocking fee of $35 just for returning their "free" device.
3. I was only entitled to a credit for the activation fee if I cancelled my service within 3 days of signing up.
This was a red flag to me, having wasted my valuable time previously with other irresponsible credit card companies. So I went into the same Verizon Wireless store where I signed up and told them I wanted to return the device and cancel my plan on September 11th, which would entitle me, according to them, to be credited back for the activation fee; the estimated bill says this amount is $35.
They said they would charge me the $35 restocking fee. I told them I thought that was unfair for the following reasons:
1. The device was free;
2. I never agreed to that when I signed up. They just printed it on the receipt after I signed up. The next thing you know, they'll tell me I owe them my next child. How can they just make stuff up after the fact?
So I refused to pay and told them (the manager was there along with 2 other salespeople) I was returning the device. They refused to give me a return receipt, so I left the device there and walked out, filming the whole thing (just me and the device).
In response, the manager said she was going to charge me for everything as if I never came into the store and returned the device.
Now it's September 13th and I received a call from another salesperson at the same store (on Topanga Blvd. in Woodland Hills, CA) saying I left my equipment there and would I like to come in and pick it up or would I like it mailed to me. I explained the situation to him and he STILL INSISTED ON MAILING BACK THE DEVICE TO ME, unless I agreed to come into the store and let them process the return/cancellation the way they wanted, which would mean (according to this salesperson) that not only would they charge me the $35 restocking fee, BUT THEY WOULD ALSO CHARGE ME ANOTHER $35 AS IF I JUST RETURNED THE DEVICE TODAY.
I asked for his supervisor and was told she's not there today. I then asked for the contact info for someone higher up in the chain of command, and was refused.
This is such a scam! I feel sure that someone higher up would understand that they will lose me (and as many people as I can tell this to) as a potential customer over chump change, which is just silly.
I really don't know if the problem is just this store or all of Verizon, but if I can't get this resolved in the next hour or so through this forum (hello, any Verizon reps out there?) I'll just make sure they can never take any more of my money by never considering using Verizon again, both for personal use and at work (I'm in IT and make those types of decisions at work), and convincing as many people as I can not to use them also.
The ball's in your court, Verizon. What will you do?
(receipts attached for your reference)
>>Attachments removed as they contained personal information<<
Message was edited by: Verizon Moderator

Thanks for reaching out to us via the community forum, zeroimpedance. We did have to remove the receipts that you attached since they contained your personal information.
I will reach out to you via Direct Message in order to get more details from you.
I'm pretty sure the 1st bill had the charges that include this month as well as a month in advance as well as the activation fee.
I would recommend going back to the store in order to ensure the service is canceled if that is what you desire. I also recommend you getting a receipt that indicates the service was canceled. Of course, we don't want you to leave so I would prefer to help with the understanding of the bill.
TamaraH_VZW
Follow us on Twitter @VZWSupport

Verizon Wireless stores do not carry Droid X replacement - not happy with the service.

My Droid x screen went out, I took it back to the Verizon Wireless Store do not carry replacement and they will have to mail a replacement to me, since it is Friday I will not get the phone until Monday or Tuesday. I asked the tech person what do I use in the meantime, he said to use an old phone. The other option was to pay $100 to get a new replacement phone off the shelf. I explained to the tech person that I pay good money for the insurance and they should keep replacement phones in stock.

crb79 wrote:
I think phone replacement just has to do with availability. You could always ask to speak to a Manager if they cannot overnight a replacement phone to you. Even the Manager has limitations on what they can do, but generally they will do everything within their ability to help you.
I have replaced phones under warranty through Motorola before and once I had one shipped to me from Motorola themselves, another occasion I had one sent by Asurion. I was a bit suspicious about the insurance replacement phone and talked to them directly. I had not been charged my deductible but my insurance did indeed show one claim, so I spoke to the carriers 800 number and had to get it all sorted, they sent me my replacement phone and I sent insurance their phone back.
So if you ever get a phone sent by the Insurance company, I'd call and ask them how many claims you have used.
Hmmmmm..... Food for thought, didnt think of that.
Thanks for pointing this out.

Where do I complain about a Verizon Wireless Store?

I recently purchased a new ipad mini with retina display, 16g, for my family for Christmas. I purchased the ipad at the full retail price, instead of adding a line and getting the priced reduced by $100 since I had a line to put it on. He charged me $529.00, which is the correct price. I got home, and noticed the ios was still ios 6 and the screen didn't seem as sharp as my iphone 5s. I went back the next day and verified he sold me a mini with retina, and he assured me he did.
I was setting the ipad up with apps for my boys, and still didn't feel like the ipad screen was quite sharp enough or fast enough. I did a little research and read the model number is printed on the back cover. I compared the model on my ipad to the model numbers posted on Apple's website, and sure enough he sold me the original ipad mini at the cost of the ipad with retina, a $100 difference!! I'm beyond irate since I told him when I bought the ipad I wanted the retina, and I went back the next day to verify it. More than my anger, is this guy embezzling the $100 difference? I'm going back tomorrow to return the ipad and go to a different Verizon store, but this guy is either incredibly stupid and doesn't listen, or is pocketing some money on the side. I'm debating filing a police report. Any suggestions?

The store employee doesn't get enriched by a $100 mistake, the company does. I always go to the Apple store.
When you buy a device the UPC code is scanned. If the item scans as a regular ipad it will show same on the receipt.
So I doubt it was intentional. You can purchase all these iPads in many retail stores. You don't need to go to verizon wireless for them. Remember unless you do a swap, there will be a restocking fee of $35
Good Luck

HT201269 I purchased an iphone 5s, replacing my iphone 4. I purchased it at Verizon wireless store and theyactivated the phone for me there. Do I need to remove my old iphone and add my new one to my itunes and apple account?

I purchased an iphone 5s, replacing my iphone 4. I purchased the new iphone at a Verizon store and they activated my new iphone there. Do I need to remove my old iphone from my itunes/ apple account and add the new phone ? I do not see the iphone 5s listed on the devices in my itunes yet.

speck1 wrote:
I purchased an iphone 5s, replacing my iphone 4. I purchased the new iphone at a Verizon store and they activated my new iphone there. Do I need to remove my old iphone from my itunes/ apple account and add the new phone ? I do not see the iphone 5s listed on the devices in my itunes yet.
Connect your new phone to your computer using the USB cable and it should appear in iTunes. If it doesn't you will need to troubleshoot. Then see: http://support.apple.com/kb/ht2109

How to Handle NET, Return Phone - Verizon Wireless Store vs. Wireless Zone

Background:
My wife needed a new phone and we had available a NET credit on the her number for a new phone we were currently on a Month-to-Month since the original contract was up. She chose a Samsung Reality phone. We dropped one line of the Family plan (from 4 to 3 lines) because we would now be paying 9.99 monthly for data plan required on the new line and the secondary line wasn't being used anyway. New 1400 Family plan + 9.99 monthly data plan is activated with corporate discount.
My wife has been using the Reality and doesn't like the touch wizard features and the way the phone answers the call as she's pulling it out of her pocket (among other things). We are within 20 days of the original purchase/upgrade and went back to the VZ store to return for an LG Chocolate Touch - which my wife like's better. It was a Friday - clerk says no phones in stock and if he orders it will be Tues/Wed before he can get the phone. We decide to come back the next week (Tues). Clerk let's us know the LG Chocolate is not available within 500 mile radius (he thinks it's being discontinued). My wife does not like the other available phones and/or the 29.99 data plan requirements on some phones. Now What!
Her brother contacts his preferred provider - Wireless Zone. They say they have the LG Chocolate in-stock and can make the switch.
Now I'm concerned about the return of the original upgrade phone to VZ store and then being able to get the NET discount on the LG Chocolate (after getting credit from VZ store - $35 service charge).
Can the authorized reseller apply a NET if the original upgrade phone is returned and roll the contract on the corporate discount?
Thanks for any help!

That would depend on the policies of the authorized reseller. Some honor the NE2, some do not. When you use an authorized reseller, you are actually signing TWO contracts, and Verizon's is secondary to the reseller's - read everything carefully so you know what the rules are and what your options are.

Verizon Wireless Store #319434.

I am concerned if the customer service or lack thereof, is typical of Verizon stores.
I have been in this store, located at 13869 W Bell Rd Ste 101. Surprise, AZ 85374, only twice. I don't know, nor care, if it is a corporate store. Their idea of what defines customer service apparently stops after they have your name on their electronic ticker. After that, you are forgotten. I have been in the Verizon stores in Buckeye, and one in Goodyear off Estrella Pkwy and one off Litchfield. In all cases I was greeted, spoken with beyond "Hello,” and simply put, was not put on 'ignore' until my number came up.
About a year ago, my wife and I went to Store #319434, being in that area now, and upgraded our phones. After giving my number to a woman w/ an iPad, I was not spoken to again, although it was well over an hour before we had a rep speak to us. It then took another 20 minutes, and almost walking out, before she realized that I did in fact know what I wanted and did not want her upselling me and showing the latest and greatest. For reasons beyond my comprehension, after getting a phone from the back, she took over an hour to get it set up. Why must I have a Gmail account? That caused problems, since I didn't prior to that. I told her I wanted to select the contacts, but she dumped everything from my FB account, and I think Yahoo too. I ended up with hundreds of useless names (emails, businesses, etc) in my contacts list. Irritating, but not as bad as a week ago.
A couple weeks ago, my phone fell victim to a falling backpack and it cracked the screen. As it’s insured, I ordered a new one on email; that I must say was ease itself. Good system, there. I had poked my nose in the store initially, and they took only moments to check if it was still insured and then they said when I got the new phone bring it by and they would "take a couple minutes and get it loaded with everything (I had) in the original."
To explain part of my frustration - understand my wife and I work 10+ hrs daily and have hour-plus commutes, and only have a couple hours between driving home before bed calls, as we're up early.
Well, I took the "couple of minutes" at face value, and when my new phone arrived, we dropped by the store immediately after work. Again, we were met by a middle-aged, somewhat larger woman with an iPad (maybe a manager?? - I'll call her the greeter), and after asking what we wanted and being told I just wanted to put the card and stuff from an old phone to a replacement, said, "Okay", and walked away. Our name was on the list, but that was it. The greeter didn't introduce herself; give us an approximate time, how many are waiting before, nothing. We seemed to be an imposition to her oh-so-very-busy schedule. As she returned to one of the little tables, leaned on it, and fiddled with her iPad. She did the same for the next folks thru the door, only sometimes telling people how long they had to wait. Usually, "only 1/2 hr" although at this point, we've been there more than that, so that's a lie. She spent most of her time playing whatever she was on the iPad; otherwise, she wandered a bit, looked over salespeoples' shoulders, but didn't DO anything. Until one couple came in, don't know what was different, but after speaking with them briefly, the greeter becomes the picture of customer service, and waits on them. Although three others and we are still waiting, she takes them to the counter, gets whatever accessory they wanted, has to get a salespad from a salesperson, and spends a full 30-40 min's with them, chatting merrily the entire time.
Seeing as we've been sitting watching her inactivity for the past hour-plus, my wife is a little irate at this display. She didn't say anything, but she stood and stared rather pointedly at the greeter, who had returned to her post at the table, leaning on her elbows. The greeter says, "Oh, I can help you now." Taking my old and new phones, she slips the antenna and chip out, into the new and fires it up. When it asks for my Google account sign-in, I told her I hadn't used it and had forgotten it. She says that with it, it will add in all my contacts and everything; without it, she can't do more. And hands the phone to me. Then walks away as she calls the next name on the list; although we were still standing there, we had been summarily dismissed. I think she could have invited me to use a system there to get reset with my Gmail, but that wasn't even considered. Or given me directions what to do once I was reset. Nope, nothing.
We sat on those uncomfortable cubes/chairs for an hour and a half, were ignored, then when we were 'helped' it actually took all of 10 seconds, but then were again dismissed. She took 30 minutes with someone that spent money, but couldn't be bothered to get either someone, or herself, to put the chip, etc in my phone quickly, although she knew what we wanted. She never introduced herself, never attempted to make us welcome as customers. We didn't even get all we were needing, as my phone is still lacking my contacts (I got into Gmail the following day, but it still hasn't helped. I have had to find my apps; am still trying to get phone numbers, but things like notes, and other saved info is just gone.
I've been a Verizon customer for many years now and it's a darn good thing I travel and need the coverage and good reception Verizon offers (in remote areas I'm often the only person with a working phone). Another incident like that and it won't be enough. I will walk. And since I currently have four phones and a pad thru you, that'll be quite a coup for another cell provider.

Entitled? Really? That's pretty over-the-top considering I couldn't be more opposite of that. No offense taken. I learned how to use all of my phones on my own. If we are all created equal than anyone could do that too. I didn't expect anyone to teach me or hold my hand through the process. Do you go into Best Buy with the intentions of purchasing a computer and then expect the sales clerk to take everything out of the box, hook it up, and then sit you down for a course in Windows? Do you request a free course on how to hook up your new flat screen TV and home theater? See where your use of the word "entitled" is such a slippery slope in this instance? Why are cell phones and tablets the only consumer items that fit into this technological enigma that mystifies everyone and does nothing to initiate the motivation needed in order to learn how it's used on one's own? We learn how to use everything else we buy one way or the other without the need of the store we purchased those items from. I realize that not everyone is motivated enough to learn these things on their own. This is why I suggested that there be an area of the store for purchases and an area for questions. What part of that makes me sound entitled? That's a very equitable solution. I don't mind waiting in line behind others making purchases. I don't want to wait behind people with service related issues such as screen protectors and memory cards. I don't want to wait behind people with support issues such as questions on how to use their device and why their e-mail is not working. Countless amounts of stores have separate departments for these things. You're all appalled of my expectations when I walk into a store and I'm appalled at what I observed going on once in the store.

Where will it ship to when pre-ordering my house or nearest Verizon Wireless Store?

Where will it ship when pre-ordered? Does this depend if you order through Apple or if you order through your carrier like Verizon or AT&T?

Do you want it faster, or are you worried about it sitting on your porch?
If you are worried about theft, use the tracking number to see if they require a signature or will leave it unattended.

Will the Verizon Wireless stores carry any stock of the iphone 6/6 plus on 9/19?

Does any one think that Verizon Stores will care stock of the 6/6+ on 9/19?

Luis23,
Thank you so much for reaching out to us. This new iPhone is going to be AMAZING. I do know that the stores are going to have iPhones on the launch day. But, we have no idea how many they are going to have. It will be first come, first serve. Best of luck.
KevinR_VZW
Follow us on Twitter @VZWSupport

Apple iPhone 4 For Verizon Wireless

I Have The New Apple iPhone 4 For Verizon Wireless it's Black & I Have 32GB on here, After Work Today, I Went to Verizon Wireless Store & I Bought My Apple iPhone 4 Today from Verizon Wireless in Store & I Wanted to ask this question, do I Need to Charge this iPhone 4? cause I Just took it out of the Box & I Plugged it in & I Was using it & I Wanted to know how do I Know when My Apple iPhone 4 is Fully Charged & when can I Unplug it? I Have these Small Booklets it came with but is there a Computer Sized Apple iPhone 4 Booklet that I Can read on The iMac, the words in the booklet are so small that came in the box is there something that I Can print out & read clearly? right now I Think I Put the Apple iPhone to Sleep or Turned it off? & I Have it plugged in? what do you want me to do? leave it in? or unplug it?

I Bought another Apple Dock Connector To USB So it could Connect to The iPhone Dock & it works & the other Apple Dock Connector To USB I'll use it for anywhere when i'm someplace else & Soon i'm getting The Universal Dock cause i'm gonna be Buying a Apple Classic iPod 160GB Soon & I Need to get a iPhone Case for My iPhone 4 & I Did not have the time to do it today.

Verizon Wireless iPhone 4 FAQ

Frequently Asked Questions:
Two models available:
Apple® - iPhone® 4 16GB Mobile Phone (Verizon Wireless) - Black
Apple® - iPhone® 4 32GB Mobile Phone (Verizon Wireless) - Black
When was the Verizon Wireless iPhone 4 made available at Best Buy®?
Thursday, February 10th, 2011.
What is the pricing for the Verizon Wireless iPhone 4 at Best Buy®?
$199 for the 16GB model and $299 for the 32GB model. A two-year agreement is required with a new activation or qualified upgrade.
Full retail price is $699.99 for the 16GB model and $799.99 for the 32GB model.
Verizon is not offering an early upgrade promotion.
Was there a pre-order available for the Verizon Wireless iPhone 4 at Best Buy®?
No. Units were sold on a first come, first served basis. No reservations were accepted.
What plans are available with the Verizon Wireless iPhone 4?
Standard Verizon Wireless plans. All iPhone 4 subscribers on Verizon Wireless will be required to subscribe to a $29.99 monthly unlimited data plan.
Is the Verizon Wireless iPhone 4 available for ordering on BestBuy.com?
In store pickup orders are accepted on BestBuy.com.
How do I know if I qualify for the discounted pricing if I am an existing customer wanting to upgrade?
Existing Verizon Wireless customers may check their eligibility here: http://www.bestbuymobile.com/upgradechecker
If I have existing iOS software applications from an iPhone or iPad, can I sync them with the Verizon Wireless iPhone 4?
Yes, you may use iTunes to sync as normal.
Can I use my existing iPhone from AT&T on a Verizon Wireless account?
No, the two phone versions use different cellular technology to communicate with the network.
Can I keep my phone number from another wireless network?
Yes, check the number portability here: http://bbym.us/VZWPort
Accessories:
There are subtle differences in the design of the Verizon Wireless iPhone 4 due to an antenna redesign. Therefore, existing iPhone 4 accessories may not fit the new design. Accessories available for the iPhone 4 in our stores will be labeled accordingly. Please see a Best Buy Mobile associate for details.
Will my existing power and data cables for the iPhone 4 remain the same?
Yes, this has not changed.
Will my existing screen protector or screen protectors made for the AT&T iPhone 4 work with the Verizon Wireless version?
Yes, the screen dimensions have not changed.
Will my existing case or cases made for the AT&T iPhone 4 work with the Verizon Wireless version?
It might attach but will not be an exact fit. We will have cases available for the Verizon Wireless iPhone 4.
New accessories that will fit all versions of iPhone 4:
2023379
Griffin Technology - Elan Form Shell for
Apple iPhone 4 (Verizon Wireless) - Graphite
1974688
Rocketfish™ Mobile - Soft Gel Case for
Apple® iPhone® 4 (Verizon Wireless) - Black
Existing accessories that will fit all versions of iPhone 4:
1288863
iFrogz - Luxe Case and Ozone Earbud
Headphones for Apple® iPhone® 4 - Red/Black
1288845
iFrogz - Luxe Case and Ozone Earbud Headphones for Apple® iPhone® 4 -
Red/Black
1039355
iFrogz - Case For Apple iPhone 4 - Red/Black
1040147
iFrogz - Case For Apple iPhone 4 - Blue/Black
1288854
iFrogz - Luxe Case and Ozone Earbud Headphones for Apple® iPhone® 4 -
Pink/Silver
1258523
iFrogz - Luxe Lean Phase Case for Apple® iPhone® 4 - Clear/Slate
1258587
iFrogz - Luxe Lean Phase Case for Apple® iPhone® 4 - Clear/Mulberry
1258541
iFrogz - Luxe Lean Phase Case for Apple® iPhone® 4 - Clear/Azure
1258514
iFrogz - Luxe Lean Phase Case for Apple® iPhone® 4 - Clear/Lime
1155475
Incase - Slider Case for Apple® iPhone® 4 -
Black
1155439
Incase - Slider Case for Apple® iPhone® 4 - White
1155615
Incase - Slider Case for Apple® iPhone® 4 - Gunmetal
1155679
Incase - Slider Case for Apple® iPhone® 4 - Dark Mauve
1155402
Incase - Slider Case for Apple® iPhone® 4 - Grape
1155457
Incase - Slider Case for Apple® iPhone® 4 - Ink
1155466
Incase - Slider Case for Apple® iPhone® 4 - Blueberry
For all cases that fit the Verizon iPhone 4, click here.
Apple, the Apple logo, iPhone, and Multi-Touch are trademarks of
Apple Inc. TM & © 2010 Apple Inc. All rights reserved. BEST BUY, the
BEST BUY logo, the tag design plus the BEST BUY MOBILE logo are
trademarks of Best Buy Enterprise Service, Inc. TM and © 2010 Apple Inc.
All rights reserved.
The iPhone 4 on Verizon Wireless retails for $199 for 16GB model and $299 for the 32GB model with a new or qualified upgrade with two-year agreement.
Jacob|Web Planner | Best Buy® Corporate

I am not a techy, but I am usually able to describe to the support people the exact conditions under which errors occur. Why this issue that we are both having, as common as it is (do a search and you will see it everywhere), is not common knowledge is beyond me.
To review my situation: If I was hooked to a Wi-Fi connection, I had no problem receiving or sending emails from my Time Warner account. Once I disabled the Wi-Fi switch on iPhone (as if I were out of range, traveling) and tried to send a message with my TW email account, I got the error message that it "could not identify" the server and then the email would go to my outbox.
I think I have found the answer after about an hour on the phone: a call to Time Warner who eventually urged me to call Verizon about outgoing server settings, a call to Verizon who told me that the problem was with TW and their settings, a call again to Time Warner, and finally I received a call from Verizon tech support to make sure I got my answer from Time Warner! The short answer is: Time Warner has an issue/limitation (Perhaps with the 3G network?)
*The second call to TW revealed what Verizon support suspected....YOU NEED TO BE ON A WI-FI TO SEND EMAILS VIA TW. No problem ever receiving--just sending.* I hope this sheds some more light on your situation. Not a major deal for me, (I'll probably use a gmail account), but it is good to know WHY something does not work. All parties were helpful and patient at least.

New York Customers - Do not go to the Verizon Wireless on 57th and 6th Avenue in Manhattan!!

Hi, everyone. I am a Verizon Wireless subscriber for years now and am extremely knowledgeable in terms of Wireless Technology, CDMA/GSM networks, ESN numbers, etc. Basically, everything that a Verizon Wireless employee should know. In any case, I did not know where to complain about a specific VZW store, so I decided to do it here and hopefully help some people avoid problems at this store if they are in the area. I have been to the 57th Street and 6th Avenue store on several occassions, whether it was for an upgrade, inquiries, swapping phones with a friend, tech support, or just browsing. Whenever I enter the store, there is usually an employee there to "greet" you; although their greet is nothing more than "Can I help you?" with a less than enthusiastic tone. I will give below just a few examples of why I hate this store:
1) I went there a few weeks ago because I had a upgrade on 1 of my 5 Family Plan lines. So, I walked in and was taken over to a computer by the Manager. He asked me what kind of phone was I looking for. I told him that I wanted the iPhone 4. He told me, "Well you know that the iPhone 4s is coming out soon, right?" I said, yes I knew that but for now i wanted the iPhone 4. I asked him about the return policy on the phone (which I already knew thoroughly), but just to make sure, and he explained that a customer has 14 days to either return or exchange the phone without penalty, aside from paying the $30-something restocking fee. So I said, ok, great I will take the iPhone 4, and if for some reason I choose to exchange it for the iPhone 4s within those 14 days I will do it. Then he tells me, "well, no, in fact, we don't want you to do that. That's why I am asking you now. If you return it or exchange it, that's money that comes out of my paycheck." I couldn't believe he said that. For one, I don't understand how exchanging comes out of his paycheck, perhaps returning it, but either way, that's not my issue. Verizon Wireless has created a return policy for a reason and I should be able to do whatever I want without comment from a snotty employee regardless, as long as I am within the polcy's limit. To sum that up, I basically made it seem that I wasn't going to change it and that I just wanted the iPhone 4.
2) In regards to the above story, I eventually ended up returning the device, all while avoiding this nasty manager I dealt with, and picked up a iPhone 4S at another Verizon Wireless Store. This brings me to my next ridiculous story. So, one of my other lines had an iPhone 4, which I then upgraded to an iPhone 4s. Now, I had an extra iPhone 4 so I decided to sell it online. I finally found someone who was interested in purchasing from me, and asked to meet me at my nearest VZW store, which happens to be the one down the block that I spoke of above. He wanted to meet there in order to ensure that the ESN was clean. So, we meet there, walk in, and we are "greeted" and asked what we wanted. He says he would like to check the ESn of the iPhone to make sure that it is clean (not on the lost/stolen list) and can be activated withour a problem. She looks at him as if he had 6 heads and asked again what exactly he wanted. He repeated "I would like to check if the ESN on this phone is clean so it can be activated." She continues to stare at him as if he's crazy then says "Oh, I see, you mean like if its stolen or something?" He said yes and she replied fairly nastily "Oh, well, we don't have that information here, (which is a lie) you gotta call Customer Care on one of these phones." So he says "Uh, ok, thanks." She goes to get the number to VZW Customer Service which, I already know by heart, although I told the guy, just call 611 from one of the handsets. In any case, it ended up being clean (obviously) after speaking with a rep on the phone, and we went on our way.
These might seem like trivial issues, but remember that these are only 2 specific examples. Almost every person in that store has an attitude. Also, the story is fairly busy, so you will more often than not, be spending a fair amount of time there, waiting and waiting, even though there will be 20 employees on the floor, but only 5 working. I have been a VZ Wireless subscrtiber for a long time and have never had a complaint about service or even the telephone Customer Support Center. But when I walk into a store, I feel as if they should be working for "me" and other customers and should at least have basic knowledge of Verizon Wireless policies, phones, plans, etc. And I know, you all may think, well just go to another store, but for me it is conveniently located and I shouldn't "have to" go out of my way just to get basic things done. There have been times when I've walked in there, that I really don't want to deal with VZW anymore and just take my business elsewhere.

bnjr86 wrote: There have been times when I've walked in there, that I really don't want to deal with VZW anymore and just take my business elsewhere.
I wonder if another provider would really be much different? Read some of the other carrier forums - seems to be the same story everywhere.
I'm not disagreeing with you - I've found that I am usually more informed about Verizon policies and procedures than some of the reps in our local store.

DISGUSTED, HORRIFIED, ANGRY, WORST CUSTOMER SERVICE EXPERIENCE I'VE EVER HAD at Verizon Wireless.

DISGUSTED, HORRIFIED, ANGRY, WORST CUSTOMER SERVICE EXPERIENCE I’VE EVER HAD at Verizon Wireless. I have been trying to return my Iphone 5S for the past week. I’ve been to 3 different Verizon Wireless stores in 2 states and have spent countless hours trying to get the return processed. The Verizon Wireless IT system is literally INCAPABLE of processing my return. I purchased an Iphone 5S under the Edge plan. I traded in my old Iphone 4S and was given a gift card. This gift card went towards the payment of the first month of the Edge plan, the tax on the 5S, and a screen protector. When I tried to return the device after 1 week the system literally could not process the return in multiple stores. A call was put into the operations department on my behalf 5 days ago and I haven’t heard anything back. I am not looking for a handout or a freebie I just want to return my phone as I am allowed to do under Verizon Wireless’ terms and conditions. Today is the last day of the 2 week return period although I was assured by a store manager that this will not apply to me due to my situation but I am skeptical given the situation. I would like to get this resolved ASAP. I am incredibly frustrated and disgusted and if/when I am able to return this device I would strongly consider leaving Verizon. I would think the largest carrier in the country would be able to process a simple return. This is totally unacceptable.

Hello cmc29,
I would like to truly apologize for the state of affairs you’ve found yourself in, as it’s never fun to be without a washer (or dryer) for any length of time. For me, laundry just seems to appear overnight, and I can only imagine how daunting of a task washing all of it would be after watching it pile up for a few weeks. I’m sure it only complicated things when our appointments continuously fell through for various reasons, and I’m sorry for the aggravation this added to already frustrating situation.
When your delivery day arrives, you should receive a call from us to narrow down the time frame to a 2 hour window. This is done because our delivery agent’s schedule isn’t fully determined until the day of service as our customer’s needs may change prior to the delivery date. These routes are then best optimized to fit the appointments scheduled for the day. After looking through your delivery date for your dryer, I see that your slot was from 5:30 to 7:30. Something was clearly miscommunicated if you thought otherwise though, and it’s even worse to hear that it arrived in less than pristine condition. Please know that I’m looking into this to see what options we may have to fix this.
Upon review of your order, I see that your washer is awaiting transit from one of our warehouses to one near you. Please know that I’m currently collaborating with both of them to make sure they are aware of your impending delivery date of 8/4, and I’ll update you as soon as more information becomes available.
I greatly appreciate your patience, and I’ll be in touch very soon.
Alex|Social Media Specialist | Best Buy® Corporate
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Regular Price At Apple Stores VS. Verizon Wireless Stores.

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